Atlas Senior Living

I assumed that memory care directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my dad's medications without our knowledge or consent; she argued with my dad about the accuracy of a complaint he came to her with; during a conference with our family about Dad, she was hostile and often interrupted us when we were talking; and she lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. It also didn't seem like many staff utilized strategies to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.

My loved one was a resident here and I would not recommend them based on how they treated us and handled our situation. While living here, my loved one had an incident and ended up in the hospital. When the hospital was ready to release him, Oakview Park advised that he needed to go to rehab first and that they would accept him back to the facility after rehab. Well, he went to rehab and when they were ready to discharge him from rehab Oakview Park said he couldn't come back. They didn't ask questions, didn't come to assess him, nothing. So we were left scrambling to find him a new facility. To top it off, they tried to charge me for not giving them a two week notice. They're the one's who refused to take him back! It was just a terrible experience and I would never recommend them to anyone.

The place is terrible. My loved one loves the food. They need to improve on communication, and the overall care of the residents. It's not clean, and they are often short staffed.

At first, this place was great. It's newer, very clean, and staff was very friendly. They did an assessment with mom and prior to signing/move in we spoke with them several times and spent at least 5 hours here with the director and finance person. They explained everything to us. This was a big step for us and we were unsure. They assured us that they've been doing this for a very long time, there could be nothing they haven't seen before, and that they could handle any situation. To sum it up, it was not a good fit for mom. She spent a total of 3 hours here on her first day before they moved her to another facility to 'help her temporarily and get her medications leveled out.' They assured us several times that when the other facility agreed that she was ready, mom could come back. They even told us that when they billed us for the next months rent and we paid it. When the time came and the other facility said she was ready, they told us she wasn't a good fit and couldn't come back. We were frustrated and disappointed, but never expected them to keep all of the money that we had paid. Not being a good fit is one thing, but her being here for a total of 3 hours and it costing a total of $16,000 is beyond me. I don't understand it. The facility gave me the run around about a refund for awhile and eventually started to avoid my calls. I finally took it up with corporate and they offered a refund of $3,000 and said there's nothing else they can do. So no, I would not recommend them to anyone. Not just because of the money, but also because of the way they handled everything.

They were horrible. I would visit my mom and sit in the room with her for 8-10 hours. Not 1 person would come and check on her, assist her, nothing. They said they assisted her with showers, but she would be in the same clothes as the day before and no towels moved? I would call the administrator or text him. Never received anything back. We finally got cameras in her room (the administrator was aware and a sign was outside her door) , would see aides sitting on her walker and her couch. Eating her ice cream. Not assisting my mother in her kitchen. Wouldn’t even bring her walker to her (mom was prone to fall, and needed it) because they would be sitting on it. Every time my mom would go to the hospital, she would come back and have her meds all screwed up. There were days they wouldn’t offer her breakfast or lunch or assist her with anything. Her help button wouldn’t work so they gave her a whistle. She fell , laying in blood , to weak to hold it or blow for help. Skull fractured!

We showed up for our tour at Legacy Ridge Alpharetta and the person who was supposed to give our tour never showed up even though we were on the schedule. They told us we would need to come back but I live out of town so I told them that was not possible. They had someone from the kitchen give us the tour and they had no information and answers to our questions that we saw. It was very unorganized and not a good experience.

We were not impressed with our tour expeinrece at all. Right when we walked in there were people set up in the lobby selling jewelry which we did not like. When we were walking around we also saw residents in the memory care unit sipping on wine which we felt was inappropriate.

The most expensive mistake we ever made

The facility is indeed beautiful to look at and has many amenities however a facility is only as good as the management and the people who work there! No consistency in staff or management. No communication between facility, residents and families. No follow through when questions arise concerning care of a loved one. Poor staff training. Many medication errors, falls and hospital visits due to lack of supervision and med errors. Having a loved one in Memory Care and friend in Assisted Living gives me unique advantage to review both. Memory Care is truly lacking. Everything from supervision, activities, nursing, dietary and even the Air conditioning which always seems to have issues in memory care! The facility hires people to be directors with literally NO background in caring for this population! Assisted Living side is a bit better but still not good! Trust me , you can do better!! We did!!

You will need to be an advocate if you have a loved one at Tribute One Loudoun. Many problems exist which seem to lie with management. Please do your research and check the VA DSS website to review complaints and violations at this facility. I have many regrets that I did not better advocate for my loved one.

Thrive at Jones Valley in Huntsville, Alabama. My mother was a resident at this facility. She arrived at Thrive with a diagnosis of dementia. Thrive talks the talk of knowledge about people with dementia but did not perform the appropriate help needed in dealing with their behaviors. I could never recommend this facility to anyone looking for a knowledgeable, caring and loving place for their loved one. The facility has a pretty look on the outside but rooms are not clean and my mother was not bathed appropriately as well. Terrible care!

Residents are basically left alone in room for xx hours. Records of prescriptions being administered are inaccurate.

We found that the administrator was very unprofessional. My loved one was here and they did not seem to want to do anything to help her out or assist her. I would tell others that are looking to not put your loved ones here.

[name removed] and [name removed] are racist and they need to be fired [name removed] is an HR and [name removed] is the lunch lady . They’re horrible and need to be fired whatever you do stay far away from this place.

Don't put your loved one here right now. The community has recently made a change in the Executive Director position. Due to this I would wait and see what the potential is with the community now. We moved my loved one in and no one was there to greet us, and I thought there would be someone there to do this. The night shift moved my loved one out of their room due to another resident coming in. I called and no one was able to answer my calls or questions over my loved one during this time. I still don't understand how this would have happened.

I was hopeful that this would be a good place for my mother after her stroke in 2019 but I WAS COMPLETELY WRONG!! She was only there for 5 months. Her caretakers ([name removed]& others) would say that she was capable of walking etc which she was not after her stroke. It was so frustrating as I complained on several occasions and it fell on death ears. They would complain and belittle her for having to help her at night to be able to go to the bathroom and they let her fall at least 3 times. After her last fall and splitting her head open she never made it "home" from the hospital. I was already in the process at that time of moving her from there but unfortunately we never made it that far before she passed. If you cherish your loved ones and want them to be cared for DO NOT CHOOSE ALTO!!

My Mom is a resident. I’m extremely concerned. It seems decisions may be made based on which way the wind is blowing. One example: Each time we visited during our decision making process, food was practically thrown at us. Their food is good and it was one of the selling points. Yesterday I spent 4 or 5 hours with my Mom. We had an enjoyable morning. We decided to have lunch together. I was told I cannot enjoy a lunch with Mom. I was allowed to sit with Mom while she ate! I offered to pay! Yes Huh? They had lunch prepared for local firefighters! No firefighters showed up (perhaps poor planningh) but goodness make sure a resident does not get to eat with her daughter. I’m very concerned. Oh btw, I’m being told COVID is to blame..... Hah ha COVID was a non issue just a few days prior!!!!

The community was new and clean. They obviously tried to show the public that it was clean and all the staff was very friendly. We didn't feel they were providing the care that they promised that they would. We moved my mother into Tribute and she could walk just fine, over the span of 5 months, she ended up not being able to walk at all. We think this was because of a lack of effort and a lack of caring on the part of the care giving staff. She also lost a lot of weight during her stay and we again feel that this was the result of a lack of effort on the part of the staff to get her to get her to eat. We also felt they had an integrity issue. My mother had a visit to the hospital during the Covid-19 pandemic and came back and was placed in quarantine for two weeks. Previous to this, we went to feed her personally each day to make sure she was eating. During that time, we saw her gain several pounds. During her isolation, they would not let us see her make sure they were feeding her. The care giving staff was also very unresponsive to our requests to make sure they were monitoring her food intake. It took her doctor to tell us she had again lost several pounds. I had also asked several times if we had permission to see my mother during her final stay and there was no response for quite some time. There was no communication with us and we were left wondering if we'd be able to see her.