Atlas Senior Living

My mom moved into Thrive in October. When we arrived, her room wasn't ready for her (blind was broken, stains on carpet), her call button pendent wasn't given to her and no one escorted is to her room or gave her a tour of the facility. (She was from out of state so hadn't set foot in there yet). There was a schedule of meals, showers, etc. Thrive had an opportunity to warmly welcome my mom and make her feel comfortable. They did not do so.

The facility is beautiful. Good place for an active younger senior.

My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing and CNA staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.

Very short staff. nice building. poor delivery of medical attention. Only started recently ( as I understand) after one of the owners made some changes........ not for the better relatively to residents and their care.

This was not a very welcoming community, in fact, the atmosphere was one of a lock down Unit. It was very drab and dark and I would not want my husband to be here.

Most of the time the community had so many technical problems with their emergency call buttons. I didn't feel that my loved one was secure because the emergency buttons most of the times were unavailable, so she didn't have someone to assist her right away. The meals were not good they didn't have much taste to them. The community was kept clean and some of the staff were nice.

Took a unannounced visit to see Bickford on a Saturday . We were unimpressed with the two staff members we met . They were very nice, but one of them was so sick with the flu that he had no business being there under any circumstance. Outside areas of memory care had lots of stored poles and construction debris. we found the place very messy and unorganized.

We were exceedingly disappointed. We were not happy with her entire universe when she was there was being parked in front of the tv or herded in and out of the dining room activities were unimaginative and sparse. and there were instances of something grievious happening in the room and no one knew for six or more hours. We were not pleased with the food. The dining room used the same place mats at every meal and they are not washable placements. There were injuries that were not reported to us. They were giving incorrect doses of medication. Above all else never once did I see the director on the third floor the Alzheimers unit. They were in the middle of remodling the first floor Alzheimers unit. They had a few good caregivers, two or three on the night shift. I wouldn't send anybody there if it was free!

I would tell others that my loved one has passed away and I have not received the billing I have requested via email and phone call, and in person multiple times. The medication was never correct, and it took several times in person from someone out of town to speak to this error, and it was never corrected. There was staffing storages, and during my loved one's stay there was turnover of upper management in the community.

Unfortunately, Legacy has slipped considerably over the past months. Impatience, neglect, lack of knowledge and training of staff and short-staffed. Disturbing.

My mother developed a UTI in the first week and had to go to ER to have it treated on Christmas Day. There seems to be not much of a UTI prevention plan in place nor in house treatment. Just as she recovered from the UTI and seemed to be settling in she spilt her soup at dinner resulting in burns and a visit to urgent care. Clearly this should never have happened. She died on [date removed] only having been admitted on [date removed]. It is a beautiful facility with some excellent staff such as [name removed] (head nurse but constantly changing) and the activities director [names removed]. The staff is constantly being changed in and out which probably didn't help my mother's situation. The head nurse atleast should be stationary. Beautiful facilities and many activities for those who are still mobile. Sadly it was not a good experience for my mum.

My mother has lived here for 3 months and after many staff changes, we continue to have issues with the care provided and constant issues with medications. All kinds of things were promised, however, we are very unhappy and are considering moving her. I see reviews from 2016 about renovations. That's what we were told in Nov. 2018, and it is now June 2019 and they have still not been done!!! Mom's apt. hasn't been cleaned for 3 months as staff continue to quit. Director, chef, housekeeping and nursing staff have all quit!!! Food is not good and don't provide a variety. If you can find somewhere else, go there.

My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing, CNA and other staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.

My mom has lived here for about a year. I've gone to a couple of meals with her and the food quality is very poor and small portions. Everything is either fried or canned. No variety to speak of, no choices allowed; they make the menu and that's what you get. Very long wait time when you ring for assistance, sometimes up to 2 hours or more. Very high employee turn over. Incorrect charges on the monthly bill, for things we didn't request or need. There have been times when medication was questionable. For example, the pills looked different than what is normally taken. There is no delivery service allowed or mom could have her meds delivered and take them herself. Wonder if there is a kickback for the facility to be the only source of Rx. They used to have transportation service for appointments twice weekly, now only on Tuesdays. I feel that when the rate is over $3K per month, the service, care and amenities should be impeccable, or at least excellent. I would definitely NOT recommend this living facility. As a point of reference, we have had previous experience with other places and realize that some things are going to be similar no matter where you go, however this has been a very disappointing experience, to say the least.

Initially, we were impressed with this facility. Now, after yet another new owner, the service here has declined rapidly. Local management is complacent and unresponsive. The facility cannot accommodate the acuity of the residents with the few LPNs and CNAs available. Senior activities are now minimal because one person cannot accommodate everyone and he cannot be present at all times. Regret that A Place For Mom referred us to this facility. For the prices charged, I would highly recommend checking out other facilities.

5/12/16 - my grandmother was a resident at this facility for 11 years through 3 owners Sunrise, Tranquility and finally Bickford. Of the 3 Bickford has proven to be the worst. In the almost 4 years since they've acquired the facility it has continually declined. [removed] She was very happy there until the last few weeks of her life. Sadly since her death very few changes have been made in a management presence during the weekends. My advice is if you put your loved one here and they require a good amount of care you need to make sure you visit often especially on weekends. I was there at least 5 days a week and it turned out not to be enough. It's a beautiful facility and was once a thriving community and while there are some amazing staff there there are more that just do not care. I think it can be a wonderful place again but changes need to be made.

The people running the place are the nicest people. Terry is terrific and the receptionist, Dawn, is the best. However, there is very little for the people living there to do besides bingo, which most men don't play. When you walk into the facility, most of the people in the lobby are sleeping. When they have some terrible singers come to the home, the people are sleeping during their performance. The food is the worst I have ever witnessed. I was going to eat dinner with my husband last night and the menu was a meatball sub or a tomato filled with egg salad and two small cookies for desert. When I got there after dinner, a group of people were sitting around and lobby. We got into a conversation and everyone agreed they definitely need to improve the quality of the food. It is awful. I am taking my husband out of Emeritus Thursday because he hates it there. There is nothing for him to do all day. He went to the restaurants twice and the service was so bad and it took so long, he didn't want to go again. It is a bad situation all around. He was there a month before someone changed the sheets on his bed. It is supposed to be "assisted living" but I do not see much assistance going on there.

After more than 2 years of CONSTANT follow-ups, meetings, & conference calls with Emeritus at Ocoee management for problem after problem, we recently moved our loved one to a phenomenal facility. At Emeritus at Ocoee (not a complete list): (1) our loved one was mis-medicated at least 6 times (that we know of) (2) med techs did not read med labels to properly administer meds (3) memory care in particular was not clean (e.g., cushions reeked of urine, dirty Depends left in residents' rooms garbage cans) (4) TV used as a baby sitter while some staff sat around reading magazines or talking, esp. on weekends, instead of interacting with the memory care residents (5) Alzheimer's residents (including our loved one) sent to the ER ALONE with out-dated meds list (while family member rushed to get to ER before wrong med or dosage given) (6) few stimulating activities in memory care unit because "no money" - done on a shoestring (7) took days or WEEKS for something to get done properly, from updating a meds list to proper dispensation of a med to special food prep/food needs We were totally stressed out and fed up the entire time our loved one was there -- every visit was coupled with another problem, another follow-up, a need for another meeting or call or email -- CONSTANT AND ON-GOING the ENTIRE time up through and until we moved our loved one in 2013. Management made promises, most of which never happened unless there was no extra cost to Emeritus. Some staff good -- not enough of them -- but most have no common sense, don't care about the residents (esp. in memory care where attentiveness and caring is needed), and are horribly inefficient. We were told incompetent aides were "counseled" but could not be fired! Services are better in assisted living for the most part with more activities for those who are not as cognitively impaired. Emeritus at Ocoee advertises its "brain health program," but it is essentially non-existent, esp. in the memory care unit. We have seen a vast improvement in our loved one since the move to the new [removed] more engaged, smiles more, and is much cleaner (as is the new facility itself).

Our experience has been very disappointing. Paying more does not necessarily mean receiving better care or better service. In our experience, the community has been understaffed and disorganized. The biggest concern has been the memory care unit. Residents seem to have far fewer choices than those in assisted living. The food quality is poor, portions are small, and residents are not offered the same beverages or desserts that are available in assisted living. While the memory care staff themselves have been compassionate and caring, they appear limited by the policies they are required to follow. The administrative side has also been frustrating. My husband moved in on [date removed] and despite repeatedly asking the community to process our payment, they still had not withdrawn the funds from our account more than a month later. We made numerous phone calls and spoke with staff in person, but the issue remained unresolved, reflecting a lack of organization and communication. I also worry about the consistency of my husband's personal care. If I didn't visit every other day, I don't know if basic grooming needs would be addressed. For example, I sent soap for him, and it sat in the nurse's office for a week before it was finally given to him. Experiences like this have made me question how closely residents' daily needs are being monitored. Overall, I regret choosing this community. While the frontline memory care staff have shown compassion, the facility's staffing, organization, and overall management have left us deeply disappointed.

Totally non-responsive. Took my deposit and no updates. Replied sporadically to attempts at communication. After several months found a place for mom and [Name removed]said our deposit would be refunded. 6 weeks later, no refund , no replies to calls, texts or emails. If he is that unprofessional, I shudder to think about the level of care.