Atlas Senior Living

Largest room in area was deciding factor is also what keeps my folks here

this is my first time writing a review about alto senior living Alpharetta. i must say how funny it is when i heard about that Wellness nurse [name removed] getting paid to stay at Starbucks sorry they didnt mention what location because i surely would make my appointment to see her there i totally agree [name removed] and that nurse [name removed] need to go. this place is a mess what happen and why [name removed] left i dont know but get to understand [names removed] had something to do with it. he was the best a man of dignity my mom is still weeping over him and also his fellow employees. resident council meeting administrator never shows up so my mom doesnt attend them no more right now i am looking around for another place for mom this place is a mess. seems like corporate doesnt care at all they are so quick to comment on each reviews but would never come into the building and hear the voices of these residents they are very unhappy managers are leaving like crazy doesnt look good at all

Since my mothers move into this community everything is going decently well. There is room for improvement in some areas around the community. I do not feel they have been responsive to my concerns. My mother, and I come across the same problems a couple times a week. They do a good job with the cleanliness around the community, I have no concerns in that area. When we first moved in there was no activities director, they have one at the moment. However I still have not noticed many activities available. I have offered to do a bingo night myself. The meals they provide are well balanced, and they have a nice variety too choose from. Until the issues that I have stated are corrected, at this moment I can not recommend this community.

I wasn't very impressed with my tour of this community. My tour was okay. The cleanliness of the community is decent. The staff was nice. There are some improvements they need to make before I would consider moving my mother here. I did find a community that suited our needs better.

My loved one and I where not very impressed with this community, it was a little to depressing for my loved one. I had noticed during our tour that there was not much light throughout the building and the atmosphere did not have a comfortable living environment feel to it. My grandmother said she would not consider living here and would not recommend it.

My father was admitted a few years ago on a supervised level. he could walk around and eat unassisted and everything was great. after awhile I noticed housekeeping wasn't as good as they used to be, I visited his room and there were mummified mice in traps around his room. They were removed before my next visit. Since then I have had two major issues with the facilities. My father was declared unable to function safely on his own and was transferred to the memory care floor. Great except for the fact they only transferred part of his belongings to the second floor. His TV, lamp, night stand, coffee maker and misc. cups and other items never were transferred. I alerted [name removed] and he was nice enough to purchase my father a new TV, but the other items were never found. My biggest complaint was that my father, unbeknownst to me, was admitted to the hospital late one night and later at 2:30 AM I gat a call saying my father had passed. Melford never called me, I had to tell them he died

The sales woman was friendly and was willing to work with my budget and needs. She promised me that my husband would have transportation to his dialysis facility. He arrived on Monday and I went to see him Tuesday morning to make sure he could get to dialysis. The man in charge said that was not true. The sales person arranged the transportation that day. She was fired the next day. I made a down payment for [Amount Removed] dollars. I asked if my husband could get Tylenol because he was in pain. They said I had to bring the meds even though I filled out the form for Remedi which is their required pharmacy. He went to Dialysis and went into shock went to the hospital and died 4 days later. I received bills from Remedi for medicine he never received. I asked for help from the head nurse who never responded to my request. After an intense conversation. I was finally returned my payment. They did not make me pay the non refundable amount. My husband was there only a day. It was difficult to find nurses. When a nurse came they were professional. After this experience, I will never go to an Assisted Living facility. I really think it depends on the needs of the people. If they just have basic needs like food service and laundry it would be good. My husband's needs were greater than the average senior. Some seniors would enjoy the activities. Many of the people there looked happy. Although there were others that were lost and confused.

I would not consider this place at all. It’s very expensive, the med techs as they call them act like they hate taking care of the residents. They are smart mouths to them and can’t do anything but stay on their phones. Anytime you walk in and I do everyday sometimes more than once, if you are lucky enough to see one they are on their phones. These residents pay a small fortune to stay there and should be treated with respect. The food is terrible you shouldn’t have to order groceries to eat when you pay to eat there, it’s a shame. A family member shouldn’t have to come at 6pm on a Saturday evening to fix a toilet that has run over in the floor because nobody is available to fix it until Monday ridiculous in my opinion. These people pay [removed] plus to stay there and deserve much better than that! I feel sorry for the ones who don’t have anyone checking on them.

Unless there has already been a change, a new manager is needed.

The facility, setting, and rooms are nice. Food is good. Staff are friendly and attentive. There was some concern about missing clothing and personal items. The staff did not inform me or the personal care attendant about any policy regarding the search and removal of items considered unsafe. Activities are good.

It's a clean nice place but the admin is not good. When we arrived there was a director who gave me a lot of confidence and medical director who was very efficient. They both left. I could never figure out who to deal with about my dad. The food was very basic but not bad. The facility itself is new and nice. I think there was programming and one thing they did do which was great was having APP to be able to see pictures of all the special events and activities. I think everyone was serious about their jobs but the Director really never took responsibility for the fact that my dad was able to leave the facility in the middle of the night, with emergency personnel and somehow the staff did not know he was gone. This happened 3 times.

To me they were a glorified babysitter and did not know how to handle sun downing patients. My mother had bruises and skin tears on both forearms. ( restraining?) EMS was called at least 4 times when she had sun downing episodes of agitation. I would not recommend this facility

I didn't appreciate that after only a month that the Sales guy told me that there was gonna be a price increase in one month. It seems like something he should've mentioned while I was still signing paperwork a month earlier. And he said if I wanted to lock in the price I needed to pay another $[removed]to do so. Just seemed like I was bleeding money to him every time we talked. My mom only lasted 5 months in that place before she passed away.

My mom was medically mismanaged twice while there. I was asked to give them a second chance after the first incident and did so because they admitted they dropped the ball. The second time, they blamed it on their pharmacy. They required community feedback that they said was like a deposit. They refused to refund it after I moved my mom. I wouldn’t have moved her had they not mismanaged her medications so my dad was out the additional community fee of $[removed] with her being there only 2 1/2 Other issues: They are frequently short staffed and their staff members are constantly playing on their phones. They also were losing my mother’s clothing constantly. They withheld hand soap for a couple of weeks when they removed all of the resident's hygiene items from their rooms in the name of “safety”. It was only after I brought it to their attention that handwashing with soap is essential to fight germs that she was allowed to have soap to wash her hands. That place was a huge disappointment

Am in A/L. Food is brought up from kitchen on first floor. Has improved some. Mostly lukewarm and not menu for older people with disabilities. They need to hire more qualified people.

Very high Staff Leadership turnover exists and daily care staff short handedness is common. Leadership promises everything, but delivery and follow through is consistently disappointing. Individual Care Plan language is very vague concerning what comprehensive and diverse care actions and services will actually be taken or provided and at what frequency. There is very poor daily care staff commitment and ownership of responsibilities. There is too much looking the other way instead of looking into resident events that happen; where's the love of being responsible? Activities and longevity of activity coordinators are inconsistent, especially in Memory Care. Daily stimulation is not the norm. Outdoor courtyard activities are rarely observed. The Assisted Living courtyard is resident's natural world and is severely underutilized. Thanksgiving and Christmas events including resident families are appreciated. In Memory Care the norm appears to be daily corralling of most residents in the common living room with 1 staff member hunkered down in a corner (focusing on their phone), thereby 'monitoring' the residents in the room. The cable TV service is not the same as in the rooms and only appears to broadcast old reruns. How monotonous and mind numbing for memory care residents. High fall potentials are common; our brother has fallen 7 times over the past year resulting in 7 stitches to a bloody split left ear, a broken right finger head lacerations, bodily bruising and 2 falls in the same day. Communication of these events with family and fall event response and follow up care has been poor. Costs are high for the overall health care, environment safety and lack of consistency of housekeeping. The Memory Care dining room is warn out with rickety chairs upholstered in seconds fabrics splashed white with bleach splotches. The food nourishment values, portions for men and overall variety warrants updating. Fresh vegetables, fresh baked breads and fresh beef (steak) proteins are extremely rare in Memory Care. Frozen and canned foods dominate the offerings. Where are fresh fruits for Memory Care? We had to pay a non refundable $[fee removed] to lock in a monthly rate of $[fee removed] This is too expensive for this old warn facility. How does Atlas expect fixed income residents living predominantly on Social Security to pay $[fee removed].+ annually without draining any and all resident low savings amounts? Daily snacks and especially hydration provisions are nonexistent to inconsistent. Dementia sufferers cannot communicate for themselves well enough to obtain a healthy snack and a bottle of water on a daily basis; why don't we see hydration provision every day as part of basic care. It appears that when a resident is prescribed Hospice, Legacy Ridge daily care staff defers lead care actions to Hospice staff and really scales back all separately paid-for routine basic care needs. Legacy Ridge 'policy' provides 2 baths per week, but if Hospice provides baths, Legacy Ridge does not perform bathing. In this situation the resident is in effect or actually double-billed by paying Legacy Ridge for bathing and paying Hospice (ie Social Security) for the same 2 baths. This is sketchy and unprofessional business on Legacy Ridge's part. Resident belongings management is very inconsistent. I don't know how many times I've found my brother in someone else's clothes, and towels, bedclothes, and other resident provided provisions/items have gone missing and or ended up broken. Personal hygiene needs including routine shaving, teeth brushing & flossing, handwashing, etc. are not provided on a daily basis. The current kitchen manager [name removed] (?) and server [name removed] in Assisted Living are loving caring professionals.

I had parents at Tribute when they first opened....it was fabulous and reasonable. We moved my ex husband in January and it has been very difficult to communicate with operational staff. The room rates are reasonable but their level of care policies are ridiculous and the staff does not follow the care plan. I am very disappointed and will be looking for another Assisted living facility.

High staff +administrative staff turnover, not setup to care for residents who have higher needs. Definitely not able to assist residents who are incontinent. Not competent to identify/help residents who are injured or ill or who need to be on hospice. Family must be available at all times to advocate for the residents. Staff does not read medical notes and will perform procedures on residents that they've been directed not to perform (such as forcing a resident on hospice to get up and use the restroom when the care plan specifically says not to do that).

My mom was in memory care at Heartis Suwanee and the care was below average. In the short time my mom was there, she had bruises and skin tears on her arms and leg, with no explanations of how they happened so we could prevent in future. Her medication was mismanaged and we couldn’t get any follow up on our concerns from staff or directors. I wouldn’t recommend this place for your loved one. We couldn’t trust our mom in their care.

I would NOT recommend. Especially if your loved one has typical dementia related "trouble" behaviors. I would also highly advise AGAINST paying the price lock fee.