Atlas Senior Living

I was told deposit was fully refundable. It has been 2 months but no refund. My check was cashed on [date removed]. After many phone calls to marketing and the business office. Not even a return phone call. And no refund!!!!

Based off of our personal experience, our family does not recommend The Goldton at Spring Hill. Medication was mismanaged amount many other issues that we had while here.

Don't put your loved one here. Staff is constantly changing. If they can't treat their employees well enough to stay that is a clear indication of patient care. My mother was sent out to the hospital after a fall requiring stitches. She was sent out early in the morning, returned to the facility that afternoon. When I went to see her she was asleep in the bloody sheets she was found in that morning. Zero care at this place.

My loved one is currently a resident at Legacy Reserve at Fritz Farm and the overall experience has been terrible. The friendliness is okay. The cleanliness and quality of care are poor. The staff is okay. The food is good.

I think that I would rate Heartis memory care management as the worst memory care management that I've experienced. It has some good employees but overall, because of the management team, it isn't a good place for seniors who need memory care at all. The only good thing about Heartis was that compared to [facility name removed], there were less hospitalizations due to UTI's and it was acceptably clean compared to [facility name removed], which smelled like urine about 5 years ago when my loved ones resided there.

The reason for this review, is to hopefully prevent another family from going through what this facility put my family through. This decision is one of the most difficult decisions a family has to make, and our experience was the horror stories you hear about what takes place in these facilities: meds, staffing issues (high turnover), the food, barely any activities (that actually take place), this facility is a total misrepresentation of services they claim to offer. If I could give this place a zero, I would, it should not be allowed to keep its doors open. This facility was all smoke & mirrors, and not trustworthy for the care of your loved one. [name removed] specifically.

I think this would be a nice place just need a new director and a few more new people...Mrs. [name removed] really doesn't know how to talk to anyone ,she is very disrespectful and Unprofessional...I wouldn't let my pet stay in this facility

I left a basket of clothes for laundry, it was picked up, the basket was returned, all the clothes were stolen. I complained, made a list of what was in the basket and no compensation was ever received. Every meal served has as a staple a cheap carbohydrate, either pasta or potatoes, or bread in some form so the food is dramatically overpriced.

I thought The Bluffs at Greystone was awful. It felt like I was at a very cheap Holiday Inn. It did not look like it was set up for senior citizens at all - it had nothing inviting or warm about it.

It's a beautiful facility but only good for those who don't require a lot of help. They promise everything but can't deliver. They ask us to be patient but while spending up to 8k/month there is no help. My father had to feed my mother. I saw a man leave the dining room because no one was there to feed him! So he had no dinner! My father didn't get breakfast a couple of times because there was no one to help my mother. The nurse and manager do not return phone calls or emails. We are very disappointed.

After only 3 weeks we moved our loved one from the memory center of Legacy Ridge at Alpharetta. Unfortunately, the caregivers found it acceptable to let him sleep on the floor. I found him in bed as late as 2:00 p.m. lying in his urine from the night before and missing his meals and his timely medication. It was a huge mistake to entrust the care of our loved one to a memory care staff that lacked knowledge and training with individuals diagnosed with dementia and Alzheimer's. We found the memory staff very unprofessional and not a good fit for their position or any position that required patience and understanding. I pray for those left in that environment!

I assumed that memory care directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my dad's medications without our knowledge or consent; she argued with my dad about the accuracy of a complaint he came to her with; during a conference with our family about Dad, she was hostile and often interrupted us when we were talking; and she lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. It also didn't seem like many staff utilized strategies to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.

My loved one was a resident here and I would not recommend them based on how they treated us and handled our situation. While living here, my loved one had an incident and ended up in the hospital. When the hospital was ready to release him, Oakview Park advised that he needed to go to rehab first and that they would accept him back to the facility after rehab. Well, he went to rehab and when they were ready to discharge him from rehab Oakview Park said he couldn't come back. They didn't ask questions, didn't come to assess him, nothing. So we were left scrambling to find him a new facility. To top it off, they tried to charge me for not giving them a two week notice. They're the one's who refused to take him back! It was just a terrible experience and I would never recommend them to anyone.

The place is terrible. My loved one loves the food. They need to improve on communication, and the overall care of the residents. It's not clean, and they are often short staffed.

At first, this place was great. It's newer, very clean, and staff was very friendly. They did an assessment with mom and prior to signing/move in we spoke with them several times and spent at least 5 hours here with the director and finance person. They explained everything to us. This was a big step for us and we were unsure. They assured us that they've been doing this for a very long time, there could be nothing they haven't seen before, and that they could handle any situation. To sum it up, it was not a good fit for mom. She spent a total of 3 hours here on her first day before they moved her to another facility to 'help her temporarily and get her medications leveled out.' They assured us several times that when the other facility agreed that she was ready, mom could come back. They even told us that when they billed us for the next months rent and we paid it. When the time came and the other facility said she was ready, they told us she wasn't a good fit and couldn't come back. We were frustrated and disappointed, but never expected them to keep all of the money that we had paid. Not being a good fit is one thing, but her being here for a total of 3 hours and it costing a total of $16,000 is beyond me. I don't understand it. The facility gave me the run around about a refund for awhile and eventually started to avoid my calls. I finally took it up with corporate and they offered a refund of $3,000 and said there's nothing else they can do. So no, I would not recommend them to anyone. Not just because of the money, but also because of the way they handled everything.

They were horrible. I would visit my mom and sit in the room with her for 8-10 hours. Not 1 person would come and check on her, assist her, nothing. They said they assisted her with showers, but she would be in the same clothes as the day before and no towels moved? I would call the administrator or text him. Never received anything back. We finally got cameras in her room (the administrator was aware and a sign was outside her door) , would see aides sitting on her walker and her couch. Eating her ice cream. Not assisting my mother in her kitchen. Wouldn’t even bring her walker to her (mom was prone to fall, and needed it) because they would be sitting on it. Every time my mom would go to the hospital, she would come back and have her meds all screwed up. There were days they wouldn’t offer her breakfast or lunch or assist her with anything. Her help button wouldn’t work so they gave her a whistle. She fell , laying in blood , to weak to hold it or blow for help. Skull fractured!

We showed up for our tour at Legacy Ridge Alpharetta and the person who was supposed to give our tour never showed up even though we were on the schedule. They told us we would need to come back but I live out of town so I told them that was not possible. They had someone from the kitchen give us the tour and they had no information and answers to our questions that we saw. It was very unorganized and not a good experience.

We were not impressed with our tour expeinrece at all. Right when we walked in there were people set up in the lobby selling jewelry which we did not like. When we were walking around we also saw residents in the memory care unit sipping on wine which we felt was inappropriate.