Atlas Senior Living

I wasn't crazy about the Goldton. Something seemed a little off. Their perception of a courtyard was to go out the door and "make it your own". Nothing there but dirt and stones. Not inviting at all.

Tribute at One Loudoun turned out to not be a good fit for my family, but they were good at communicating, tried their best, and were very friendly. It just ended up not working out for us in the end.

What we think they could improve on, is the process of checking on the residents regularly, hire more caregivers ( rarely saw one in our 4 days there), but we did like the activities director.

They didn't take in the preferences of my mother nor did they follow anything that I filled out regarding my mom in the beginning. Example my mom's an early morning person. She never gets up at six or seven in the morning and they were waking her up at six and seven in the morning. It's always clean. Also, 90% of the staff is extremely friendly and will introduce themselves to the family members. A lot of the part staff are the most helpful and kind to my mother, that is in her words. I had issues with one of the doctors that came to the facility and I just changed her doctor. They attempt, give the resident choice which is nice. Communication can always improve at all levels. The administration team makes an effort to have the best offerings. The nurses have been amazing and caring, some of assistant nurses need to work on being a little kinder, nicer or not as direct in their tone and communication. On-site doctor is a gamble, one doctor doesn't communicate with anyone from the residents family to the nursing team. Not sure about the other one yet. The food looks great, but it's not always my moms type of food to eat. Activities are good, there is always something happening. As for Value for Cost: there are different levels of care and it's subjective but everything can be reevaluated on the persons needs. I just wish there was more encouragement by the staff to encourage the residents to be social or where they eat. My mom likes to eat in her room, but it's an extra fee.

It is a beautiful community, very good food/choices, & clean. Read the fine print to understand miscellaneous charges in advance. Also, know that the staff isn't always quick to respond. If your loved one goes into the hospital for any length of time, you will not receive any discounts. I am still due a refund and have been waiting for a couple of months. They also have the option to raise the monthly rates on you so be aware of that as well. Admin team was going through changes. The admin staff would say they would get back to you but if they did it was severely delayed. They have a new Exec Director so hopefully things improved. Care team is nice but not very motivated or quick to respond. There are choices for main meals and snacks. They do charge to bring meals to the rooms so be aware because those charges can add up quickly.

They have been going through a lot of administrative changes at The Range. Getting payments processed, getting credits etc. has been a challenge. They have hired someone new but we have not met them yet. I would say that has been the biggest problem on our end so far.

My problem/worry is that the overhead staff has changed two or three times and they do not communicate at all. I can't seem to get a monthly statement and when I do it's a system that even my bookkeeper can't follow. We are very aggravated over the constantly rising price, even though we had a written agreement. We will have to meet with them after Christmas and if it is not resolved, we will have to move my mother to another place. That would be sad as she likes where she is

The food there is horrible and by that I'm not talking about the taste of food at all but more so the fact that when you are feeding people who have Alzheimer's and dementia you cannot serve them highly sugared deserts and drinks. This practice is 100% contrary to all the medical information knowing about what exacerbates their conditions. Why is this happening? Additionally I am not receiving any type of consistent information as to what's going on with my parents while they are there. Fortunately I am able to go there at least twice a week to check on my mom. There seems to be no consistent reporting taking place about the daily care being afforded to each resident. I have made numerous phone calls that are never returned.

I toured this community and it was ok.

We picked this community because, at the time the decision was made we felt it was the best fit. After my loved one, moved in things have not been as great as we were lead to believe. We understand no where will ever be the home that they lived in for almost 60 years but there have been some incidents that have occurred that we were less than happy about. In addition, to that the facility is rather large and her vision has deteriorated more and my loved one cannot/does not participate in the activities that are "included" in the monthly fee. Well the whole world is short staffed right now so I guess they are doing the best they can. They have just made a lot of revamping with the staff so we will just have to wait and see. I appreciate, what A Place for Mom have done in helping my family with the placement of my loved one. It was very nice to have someone to talk through our needs with some that had no ties to any of the facilities. Thank you!

In terms of placing a loved one, it's a very nice place. I like how open and clean the facility is. The staff are very friendly. We've had some issues with medication administration. They do listen and answer you when you bring up concerns, but getting changes in place has been more difficult. My loved one just wishes the quality of the food were higher, with more variety offered. They serve lots of beans, and no fresh fruits or salads. Overall it's a very nice place. I looked at many others before choosing Oakview Park, and there is plenty to like here.

Our family had an in person tour and the community was absolutely beautiful, but the tour guide just did not really seem that knowledgeable and we did not get to see a lot of things on the tour - so the tour was lacking and for the price point it was just not worth it.

I picked this community because , I thought it would provide the level of care that my loved one needed. They need to improve on the responsiveness of your loved ones needs.

Based on our families experience with Oakview Park we do not recommend this community to other families

For the most part the people in charge are excellent. The only problem is they have some employees that don't seem to care. They try to communicate as best as possible when have an issue. Anywhere dealing with people you need to have a team that cares. Most do but have had issues with them forgetting she is there, with her getting out and other instances. We went almost three weeks without any incidents, then on the overnight shift and on weekend crew is where we have had most of the issues. We have a family member there each morning and evening to make sure she is taken care of. We would like to not have to continue doing this as is what we are paying for, but until feel is under control will continue doing so.

Overall, management is friendly and well intentioned. But they suffer from a lack of staff and organization. They definitely promised more than they could deliver.

We toured Tribute at The Glen after we had already seen an amazing community. The rooms here were darker, not as nice or spacious, and they only had a mini fridge as opposed to a full sized one. The cafeteria looked and smelled like a 'cafeteria', whereas the other community had a restaurant-bistro like setup. It just boiled down to the small details; Tribute had a handrail going down the hallways and stairwell, and the other community had shelving. When you're at the other community, it felt more like a Hilton than a senior living community. Tribute was also 2x the cost of the community we chose, but had a lower quality of aesthetics. Tribute is nice, but its just not [community named removed].

Madison Heights is a smaller facility with only 16 residents. The staff who worked here at the time are what sold me on the place while we were looking, but they are no longer here. It would be nice if they could communicate when things happen rather than hearing about it after the fact. They adjusted her medications and told no one and made the decision on their own rather than consulting with us. They have had an entire staff turnover since being in here so I am talking to people that I have never met and who do not know who my loved one is when I call. Overall there are positives and negatives to the facility. It is not a bad place, but they need some improvements.

I would tell others that it is a good experience for those that are more on the independent side of life. If your loved one needs more care, than this is not the place for them. The staffing was short during my loved one's stay. The staff wouldn't return calls to the family. We would have to call 3 or 4 times before we could find someone to talk to about a question or concern. The food was okay during my loved one's stay.

The rooms were really dated at this community. The staff seemed nice but the price was not reasonable for what the rooms looked like.