Atlas Senior Living

They are very understaffed in the memory care unit and they have very little activities for the residents.

Tribute at Black Hill was a very nice facility. The staff was friendly and welcoming. My father was there for one month of respite care. One issue from a care perspective was with the distribution of his medications. He was given daily meds regularly, but a medication that was to be given PRN (as needed) was not given when requested by my father. Because he couldn't remember the name of the medication, he was given Ibuprofen. At 92, he shouldn't have been responsible for remembering a difficult drug name, especially since the nursing staff had been alerted to his condition. Also, checking on residents didn't seem to take place as often as reported. My father slept through lunch one day and no one came to get him. We were told that caregivers check rooms when residents don't show up for a meal. This was not the case one Saturday when my sister came to visit. Overall, I think my dad had adequate care during his 30-day stay, but some tweaks need to be made.

The facility is beautiful and has a good staff. There are plenty of programs for the residents to be engaged. The only serious issue that concerns me was the slow or no response when the panic button was pressed. This was an ongoing problem that needs to be addressed immediately since lives are so important.

She loves the other residents there and is doing more than she has in years which is wonderful. The food is bland with little variety. The protein source is always fish or chicken never beef which she wishes would change. She longs for a hamburger. They have been bought and sold twice in less than a year, so as a result there is frustration with having new administration all the time. My mother is happy so that is what is important, but on our end it is tiresome with new billing etc. Mom is so happy and loves the beautiful facility and active community It is kind of a combo!

Most importantly is the possible rate the rent could go up each year. Those surprises are not good!

Beautiful open facility with large windows to see outside. Outdoor areas surrounded by building, so set up well for Memory Care. Initial time they're very pleasant, then began to regress after the first 4 to 5 weeks. We saw other people wearing her clothes and she would be low on her clean laundry. Worst of all she was left in saturated depends to point of horrible fungal rash from front to back. When she would dry bottom after a showed, blood would puddle in floor from towel rubbing that irritated skin to point of breakdown. She was sent to hospital twice for this. The second time was not allowed to return because after the UTI and extreme fungal rash, her mentality worsened. This was the turning point to her becoming septic in the end. She was there about 10 weeks or so.

Some of the staff treated me as if I was one of the residents. When it comes the meals, the only one selection pbj if you didn't like it. The price was high but competitive

I don't know that they had a doctor that spent enough time there. I did hear they were getting a new doctor which would be good. I would tell others to maybe not to expect the staff to take care of personal hygiene for your loved ones. I thought mine would be on a care schedule each week as I was told but I had to do all of that when I visited, cut toenails, fingernails and get him to shower. Whenever I asked why they didn't, they said he never asked to. I think they only asked him to shower once in almost 6 months. We loved 2 of the nurses. I feel like they really cared. If someone needs extra assistance, they should ask to be on first or second level. Third level is far away and should be for more independent living, not the higher care levels.

Value is for cost is solo because they did not have enough staff to take care of my mother. They admitted that they didn't have enough staff, but that didn't make up for the fact that we were paying top dollar because my mother needed more care. Also, whoever was in charge and I cannot think of her name or her exact title, but she never answered or concerns either by email or by phone. It has been two years since my parents were there, and they only stayed for one month because it was not worth it due to the fact that there was no care.

I would say the admin person that shows you around will make a lot of promises on how attentive the staff is but they are just trying to sell you. It is what my mom can afford and she seems to like the activity and friends she has made. No place is perfect.

I would recommend this facility ONLY if the loved one is independent and IF the family is able to be there on a regular basis to fill in the blanks. We were only there for 2 weeks. During those 2 weeks, our loved one's care depended on who was on staff at the time. We (our loved one) went from great care to being treated with disrespect and shown little dignity. Staff seemed to consist of mostly young women....some not so anxious to help a man....that may have been some of the problem. Communication...we only heard from Legacy when they thought there was a hiccup in them getting paid. The morning we realized our loved one may have suffered a stroke, it was me that called them to tell them my loved one was incoherent on the phone. The move in process...they had rolling carts we could use....other than that, we did it all. Meals: great if your loved one can eat any and everything....not so good at accommodating allergies and preferences. Very costly for what we got! They sound good and look good from the outside....

There seems to be a lot of staff turnover. Some caregivers are very nice to the residents but some are not nice, according to my mom. There are a lot of activities for the residents to participate in if they choose which is a definite plus. The meat is often overcooked and tough. The service time is very slow.

I'd suggest to others, making several visits especially with second shift (3pm-11pm). I provided suggestions for improvement to the director, nurse manager, and staff. Things got a little better. However, my dear Mother passed away on [date removed]. In memory of her, I'd like to remain anonymous, please. Madison Heights had a wonderful and caring staff during the day (0700-3pm); only a few staff during 3-11pm (that really cared for the residents). I'm indebted to several staff members who provided exceptional care to my Mother.

My loved one was a resident at Tribute at Melford and the overall experience was okay. However, we had some unfortunate experiences with the care of my loved one. We ended up moving my loved one to a smaller home facility where he can be monitored more closely. I will say, however, that almost everyone that we spoke with there was extremely kind and loving.

My loved one is currently a resident at Madison at Clermont. The staff are friendly, however, the housekeeping need improvement. The Activities Director is absolutely wonderful! Very kind and talented!

High staff turnover. Food is poor quality, unappealing to residents . The aids and nurses are good for as long as they stay. Night staff not reliable. Belongings of residents lost or put in wrong room. Short staffed, staff overworked. Management hard to reach. Cost is too high for care received.

While I find them friendly; I've had to ask for information repeatedly and to date not received some. Stopped asking. Staff on Memory care floor friendly and responsive to requests. My mom really doesn't like the food; but has hard time communicating. Not involved in any activities at all. Thats not their fault though. I am moving her to another Tribute Facility closer to me so hopefully it will be better for her

I found the facility to be very clean with adequate spaces for activities. I was disappointed in the number of activities (which seemed largely due to staffing issues. ) My other problem was that my husband was in the memory care unit and they could not provide him with escort services to appointments. Had I known that, I don't think I would have chosen The Goldton.

Right now, most likely due to staff changes, their internal communication between employees needs to improve. But, my mother is happy, and is being well taken care of.

My loved one is currently a resident at Madison at Clermont and overall the experience has been okay.