Atlas Senior Living

This facility has been plagued by a revolving door with staff. The situation is getting worse with an Executive Director who seems to have no knowledge on how to hire qualified staff and who chases away valuable staff who were in place when she arrived. The head nurse has just left and agency staff are used who don't know the residents. Beware of what is told to perspective residents and families. What may be presented as life at Bickford is not true. There is a reason why the census is so low.

They didn’t clean her apartment. They were just awful. When she first got there the food was no better than dog food. It was mush. Finally they got another cook and the food improved. I do not recommend this community.

The people attitudes were negative, manager didn't acknowledge the employees while giving tour.

This facility looked like a scary movie. It was not clean at all and definitely needed updates. I did like the suite that they showed me, it was updated and residents have their own room but share a living space. It is a cheaper facility and it is small. The residents that we saw could not even communicate and my loved one is more with it. The outdoor area was so dirty, the patio had cigarette butts all over it from the staff smoking and there were weeds all over.

Mom was there for over a year in Memory side. When things became difficult for her due to dementia, they shipped to a psyche ward to get meds adjusted. Dementia care requires people trained to handle dementia behavior. They have none, despite the marketing and recruitment promises. Hourly care givers can be good or bad, but management did not care enough to do what was right. Found another place that is 10 times better.

Over promised. Under delivered. False advertising. Borderline neglect. The facility needs to earn the trust of residents and family. Three months after moving our mother into memory care the facility has yet to deliver on their lofty promises—or even the most basic service and care that is expected. When it sounds too good to be true...it is. Very disappointed.

My experience having my mother at this facility started bad and got much worse during her 5 year residence. We had private 24/7 care for my mom, she would not eat their food so we brought in prepared food from home and also prepared meals purchased. Her room had broken lights, missing molding on the floor, her toilet was not secure to the floor and a hazard and more. After requesting for 1 year that these issues be resolved they were not. When [name removed] was hired as their new Executive Director I was promised that she was hiring new staff and would address these issues promptly. That was also not done. Promised made never kept. The carpets are soiled and the hallways smell terribly. The elevators are another item that has frequent breakdown and out of service issues. On occasion my moms private care staff would need a hand with my mom getting in or out of bed and no staff was available or willing to help. Reaching the end of my rope I spoke to [name removed] who once again was not helpful. I asked her why we should pay $5,500 a month and receive no care or services and at this point their facility was a box with a bed in it for my mom. They have also discontinued the daily 4PM live entertainment in the lobby to save money I'm sure. When I asked what their cancellation policy was she stated "30 days with written notice but I will accept this conversation as your notice". I replied "don't put words in my mouth and that I would formally notify the Atrium when I was ready and that I did not appreciate her passive aggressive behavior". In the end my mother moved out around Aug 1, 2018 into an apartment where we maintain her 24/7 private care and both my mom and her care takers are much happier. We are also saving $4,400 per month on the Atrium fees. A post like this is not something I have never done but feel so strongly about the inferior care at the Atrium at Boca Raton that I was compelled to write this. Beware before sending your loved one to this facility.

please place your parent somewhere else. this place is crawling with bedbugs, and rude people with foreign heavy accents. My mom fell, I was on the phone with her. I hear the nurse tell the aides to put her back on the bed, she is not bleeding or bruised and she did not feel like completing the paperwork. When I called in and asked to speak with the head day nurse "She told me that if I say something and report it, that my mom would have to wear this ridiculous helmet on her head all day like this other lady who fell and busted her head open." The place isn't half full what does that tell you. Run the other way.........

The lack of adequately trained staff (caregivers) and leadership is very apparent here. Executive Director often misrepresents things and cannot maintain continuous staff; constant turnover. Search on....

Not A Good Place The situation is a nightmare right now. We are constantly cleaning my mother's room because the housekeeping is not being done at all. Unless we clean it then it constantly smells of urnine. We are having to change her bed linens every time we go and bring her laundry home to clean it. The last time that we brought her stuff home we discovered it wasn't even her stuff but yet it was in her room in the closet. We have complained to the administrator things seem to get better for a short while then they go back to being horrible again. The staff is nice but they need to be more attentive to the residents and they need more staffing

My father has live here for almost 2 years and it's been 2 years too long. I am actually moving him in with me and my two small kids because the care at this facility is that bad. He has had a roach problem the entire time and has even had them crawling on his arm. They spray his room but it doesn't take care of the problem. They are understaffed and cannot take care of all of there residents like they should because Brookdale is all about the money and not the quality of life these elderly people are getting. The staff has told me numerous times that they just can't do it all. I would never recommend this institution to anyone. I am in visiting him 3-5 times a week and it's this bad for him, I can't imagine how bad it is for the ones without their family showing up and complaining.

If you want the best care for your loved one with knowledgeable staff or knowledgeable management DO NOT bring them here. The turnover is horrific. Threw nurse manager is a rude uneducated unsympathetic person. Moving my liver one herewas worswomistake ever! !!! Families are constantly removing their loved ones for the above reasons. Beware

Right now I am not happy with them at all. My mother has been in there for two weeks. All I have received is empty promises and lies. I can't get my aging mother the help and medications that she needs. They just give me the run around. I am at my wits ends. I would not recommend them at this time.

Clearly, the Bickford organization does not live by its advertised values. Not surprisingly, the directors are inept and the personnel turnover makes a McDonald's restaurant look like a stable place. I would not recommend this place to anyone.

Whoever wrote the 5 star review must be an employee trying to get ratings up. Many issues here, go elsewhere. The care by a very few long time CNA's and a good chef is not enough to fix constant turnover of leaders. Poorest of directors now in place, of several who had the job. RN just left ( among many RNs who left). Activities for residents are few and repeated, ask for "calendar". Stop by on a weekend, it's sad.

I had one appointment with Brian (Bryan). I made the appointment directly with him. He failed to show up or even call. Through a third party, I was advised that he would call me to schedule another appointment. That was almost a week ago. He never called. I can't imagine living in a facility where the employees take commitments so lightly.

Following is the greater part of a letter I wrote to the director: "I wish to express my deep disappointment that neither Emeritus, nor you as Director, are willing to even consider reducing the charges for my mother, *****, time with you. In reading over the contract, I found that it was up to the discretion of Emeritus to do so, (page 11) and there did not appear to be any consideration of this possibility. It surprises me that you and Emeritus are quite content to charge a total of $7,699.00, plus charging a $150.00 late fee, for a stay of NINE days. Mom took up residence on April 3 and fell on April 11 and was admitted to *** Hospital on April 12, never to return to her apartment at Emeritus. I told you while she was in the rehab that she was not going to be able to return, she adamantly told me she was TOO AFRAID to do so. I saw you on April 29 and reaffirmed the fact she would not be returning to Emeritus, and told you that you had permission to show her apartment and rent it. Then on April 30, I returned with my husband to the apartment and it was completely emptied and ready for possession by 1:00 pm, and your staff took possession of the keys. At this point, I really don’t see how I could recommend any Emeritus facility to anyone I know. I am certain, Emeritus did not lose any money on my mother’s brief residence there, and wouldn’t sustain a loss, even if the entire month of May was reduced by half or forgiven entirely." When she fell, I was told they thought she was okay, and they put her to bed. The next day when I visited she could not get off of the toilet under her own power. The nurse came to check her out and said it was likely a broken pelvis or leg. I was asked to take her via my own vehicle to the nearby hospital. She was admitted and had to have surgery on her broken leg. NINE days of residence and a cost of over $7,700.00 with NO consideration. Emeritus was LATE in letting her get into her place. Look elsewhere first, is my recommendation.

My Dad lived here for many years and the last year was horrible with all the renovations and changes in staff. The new management may be kind but that doesn't run a facility. They were disorganized and the prices kept increasing without the care increasing. Unfortunately what used to be a wonderful place has turned into a place that lacks attention to our loved ones.

My loved one was in Emeritus at Ocoee for over 2 years, and it was a constant battle from day one on a weekly basis. Everything from over 5 mis-medications, neglect, possible abuse, poor food, understaffed, uncaring and lazy staff, poor management, unclean rooms and common areas, etc. It was a total nightmare from start to finish. It was the worst couple of years of my life, not to mention my loved one's and my family. I would not put anyone in this place. They talk a good talk, but they do not follow up on what they promise. Corporate is the worst; they do nothing, and remain unreachable. There was an expose on Emeritus on PBS's FrontLine - watch it - it showed the horrors of neglect, abuse, etc, at their facilities across the country. Do NOT put a loved one in this community!!