Atlas Senior Living

They need to put a better transition team in place. My mom's adjustment was very difficult. I had no idea what to expect and it would have been helpful for a bit more assistance getting her settled. Also don't move in around the holidays or staffing transitions. There weren't enough people on staff for a time.

The facility is pretty. The dining area was nice. My Dads room was smaller then I expected. The people working there were not very responsive to issues. Lost glasses, transportation issues, wound care, hard to get in touch with people. I probably could have alleviated some of these issues if I lived in the area. It was hard being 1000 miles away.

It was a nice, clean place, could have used some general sprucing up and brightening of corridors and various rooms. PT/OT was almost nonexistent. They did have a lot of nice activities. Difficult to judge room since it was completely empty though the rep said it could be brought in if needed. The rep seemed more interested in what I thought about other sites vs trying to tout what Goldton has to offer. Many of the same activities were available although other sites had much more to offer as far as PT/OT and medical services. The facility was located in a nice area, had nice grounds, but is purely Assisted Living and didnt offer higher level care.

The facility itself is beautiful and the administrative staff in Memory Care are very supportive and caring towards the residents they care for. However, the Director [name removed] is not suitable for the job in my opinion!

When we got here [time frame removed] the menu was better than it is now and the dining room service was much more prompt. We have not even been to the dining room in two months, because we are much happier preparing our own meals in our fully equipped kitchen.

We are new to memory care and I rate it as fair because there is not enough activity and the staff does not engage with the residents as they sit idle all day.

Members of the staff did not speak English to the patients. It was very confusing to them. I would not recommend this facility for those looking for memory care.

[name removed] is a super nice man and he will bend over backwards to help, but some of the people that work for him are something else. The majority of the people there are super nice that take care of my wife. The building is always clean and everyone is nice to me. If not for the problem with the meds, I would give it a 5.

They need more staff and the building/rooms are outdated.

They present at the tour much better than they perform in reality. I would never again put a loved one into a facility that doesn't have fall cameras and also doesn't provide residents with pendants to call for help.

3.5-4.0. The facility was recently purchased and it's now Goldton at Lake Nona!! They do try hard but Dads care is rapidly changing and he's gone from fairly independent to needy.

Below expectations, left 5.5 months of my 6 month lease. Issues trying to get maintenance to repair shower. Activities planned but were not executed very well. Seemed like most folks ate and just went back to their rooms.

Over all it's been ok. They are nice and her room is nice. The staff has continually had issues getting her meds correct and mom needs to have me intercede to get her the right help. The wait time for assistance is no where near the 7 minute response time they touted. It's more like 10-15 minutes and sometimes multiple calls need to be made. They are also losing their director and changing primary care providers at the facility. The food seems to be good and their activities director is very nice and a great fit for his role. We will see how things go with the above mentioned issues.

but let's give them a 3 overall...food my husband says is a 1. Friendliness and care about 4 and over all cost is very high to me...but I don't have any assistance yet.

The facility has some positive things about it. The management has changed quite a bit in the past year. There are some very dedicated employees there but they are understaffed. A new management company has taken over and things are improving. They are still under staffed however.

The food was excellent, Mom gained 4 pounds in 2 months. Overall the staff was very friendly just not able to deal with patients with dementia or smoking. Room was dirty when we moved in. No grab bars in the bathroom when moved in and took 2 weeks and 2 falls before installed. Medications were a disaster in timing as well as administered. PA on staff was incompetent and prescribed anti anxiety meds to be given when the patient asked for it. Seriously? Her cigarettes were monitored haphazard though Mom was not the most pleasant to deal with either.

Serious issues with training of staff but really lovely folks. They have a true heart for their residents. All our experiences with senior care has been challenging

There's a lot the could improve on (easy stuff). I could write a book. Too much to say over text. Bottom line is the care givers and facilities staff are slow to assist (appears they don't have enough staff), their process documentation is not current (maybe the new owners - Atlas will fix that) and it seems communication between the front desk, management and staff is almost nonexistent ( just my perspective) At this point I'm giving them the benefit of the doubt as this is all new to me and I have nothing to compare Tribute to..... In our families experience, l would recommend this facility. Overall it's a nice community but there are some opportunities for very quick and easy improvement

For the first few months after he moved in, communications regarding billing and my father's medications were not optimal. They were not proactive I didn't receive a communication on a price increase which was significant. They contacted me in a panic when he didn't have refills left for one of his meds. My Dad has Alzheimer's and it seems they don't understand the disease and how it can manifest. They contact me with concerns that, to me, they should understand is part of the disease. Most of the staff are not very friendly. Only a couple of the staff has been helpful and openly communicative with me. That being said, the facility is clean and maintained and they generally do a good job of helping my father.

Based i on 2 months living here, I would give it no more than a 3. Management is very inconsistent and most of the time they are not very helpful. The facility is ok but has some built in problems that I would not want to deal with for very long. Two floods in the short time I have been here. Not really. Very unprofessional management and 2 floods since I moved in.