Atlas Senior Living

The facility, setting, and rooms are nice. Food is good. Staff are friendly and attentive. There was some concern about missing clothing and personal items. The staff did not inform me or the personal care attendant about any policy regarding the search and removal of items considered unsafe. Activities are good.

It's a clean nice place but the admin is not good. When we arrived there was a director who gave me a lot of confidence and medical director who was very efficient. They both left. I could never figure out who to deal with about my dad. The food was very basic but not bad. The facility itself is new and nice. I think there was programming and one thing they did do which was great was having APP to be able to see pictures of all the special events and activities. I think everyone was serious about their jobs but the Director really never took responsibility for the fact that my dad was able to leave the facility in the middle of the night, with emergency personnel and somehow the staff did not know he was gone. This happened 3 times.

To me they were a glorified babysitter and did not know how to handle sun downing patients. My mother had bruises and skin tears on both forearms. ( restraining?) EMS was called at least 4 times when she had sun downing episodes of agitation. I would not recommend this facility

I didn't appreciate that after only a month that the Sales guy told me that there was gonna be a price increase in one month. It seems like something he should've mentioned while I was still signing paperwork a month earlier. And he said if I wanted to lock in the price I needed to pay another $[removed]to do so. Just seemed like I was bleeding money to him every time we talked. My mom only lasted 5 months in that place before she passed away.

My mom was medically mismanaged twice while there. I was asked to give them a second chance after the first incident and did so because they admitted they dropped the ball. The second time, they blamed it on their pharmacy. They required community feedback that they said was like a deposit. They refused to refund it after I moved my mom. I wouldn’t have moved her had they not mismanaged her medications so my dad was out the additional community fee of $[removed] with her being there only 2 1/2 Other issues: They are frequently short staffed and their staff members are constantly playing on their phones. They also were losing my mother’s clothing constantly. They withheld hand soap for a couple of weeks when they removed all of the resident's hygiene items from their rooms in the name of “safety”. It was only after I brought it to their attention that handwashing with soap is essential to fight germs that she was allowed to have soap to wash her hands. That place was a huge disappointment

Am in A/L. Food is brought up from kitchen on first floor. Has improved some. Mostly lukewarm and not menu for older people with disabilities. They need to hire more qualified people.

Very high Staff Leadership turnover exists and daily care staff short handedness is common. Leadership promises everything, but delivery and follow through is consistently disappointing. Individual Care Plan language is very vague concerning what comprehensive and diverse care actions and services will actually be taken or provided and at what frequency. There is very poor daily care staff commitment and ownership of responsibilities. There is too much looking the other way instead of looking into resident events that happen; where's the love of being responsible? Activities and longevity of activity coordinators are inconsistent, especially in Memory Care. Daily stimulation is not the norm. Outdoor courtyard activities are rarely observed. The Assisted Living courtyard is resident's natural world and is severely underutilized. Thanksgiving and Christmas events including resident families are appreciated. In Memory Care the norm appears to be daily corralling of most residents in the common living room with 1 staff member hunkered down in a corner (focusing on their phone), thereby 'monitoring' the residents in the room. The cable TV service is not the same as in the rooms and only appears to broadcast old reruns. How monotonous and mind numbing for memory care residents. High fall potentials are common; our brother has fallen 7 times over the past year resulting in 7 stitches to a bloody split left ear, a broken right finger head lacerations, bodily bruising and 2 falls in the same day. Communication of these events with family and fall event response and follow up care has been poor. Costs are high for the overall health care, environment safety and lack of consistency of housekeeping. The Memory Care dining room is warn out with rickety chairs upholstered in seconds fabrics splashed white with bleach splotches. The food nourishment values, portions for men and overall variety warrants updating. Fresh vegetables, fresh baked breads and fresh beef (steak) proteins are extremely rare in Memory Care. Frozen and canned foods dominate the offerings. Where are fresh fruits for Memory Care? We had to pay a non refundable $[fee removed] to lock in a monthly rate of $[fee removed] This is too expensive for this old warn facility. How does Atlas expect fixed income residents living predominantly on Social Security to pay $[fee removed].+ annually without draining any and all resident low savings amounts? Daily snacks and especially hydration provisions are nonexistent to inconsistent. Dementia sufferers cannot communicate for themselves well enough to obtain a healthy snack and a bottle of water on a daily basis; why don't we see hydration provision every day as part of basic care. It appears that when a resident is prescribed Hospice, Legacy Ridge daily care staff defers lead care actions to Hospice staff and really scales back all separately paid-for routine basic care needs. Legacy Ridge 'policy' provides 2 baths per week, but if Hospice provides baths, Legacy Ridge does not perform bathing. In this situation the resident is in effect or actually double-billed by paying Legacy Ridge for bathing and paying Hospice (ie Social Security) for the same 2 baths. This is sketchy and unprofessional business on Legacy Ridge's part. Resident belongings management is very inconsistent. I don't know how many times I've found my brother in someone else's clothes, and towels, bedclothes, and other resident provided provisions/items have gone missing and or ended up broken. Personal hygiene needs including routine shaving, teeth brushing & flossing, handwashing, etc. are not provided on a daily basis. The current kitchen manager [name removed] (?) and server [name removed] in Assisted Living are loving caring professionals.

I had parents at Tribute when they first opened....it was fabulous and reasonable. We moved my ex husband in January and it has been very difficult to communicate with operational staff. The room rates are reasonable but their level of care policies are ridiculous and the staff does not follow the care plan. I am very disappointed and will be looking for another Assisted living facility.

High staff +administrative staff turnover, not setup to care for residents who have higher needs. Definitely not able to assist residents who are incontinent. Not competent to identify/help residents who are injured or ill or who need to be on hospice. Family must be available at all times to advocate for the residents. Staff does not read medical notes and will perform procedures on residents that they've been directed not to perform (such as forcing a resident on hospice to get up and use the restroom when the care plan specifically says not to do that).

My mom was in memory care at Heartis Suwanee and the care was below average. In the short time my mom was there, she had bruises and skin tears on her arms and leg, with no explanations of how they happened so we could prevent in future. Her medication was mismanaged and we couldn’t get any follow up on our concerns from staff or directors. I wouldn’t recommend this place for your loved one. We couldn’t trust our mom in their care.

I would NOT recommend. Especially if your loved one has typical dementia related "trouble" behaviors. I would also highly advise AGAINST paying the price lock fee.

Place is brand new so very pretty. Rooms are nice size and well laid out. Food is surprisingly good. Communication here is terrible. Getting anything done is near impossible. Any concerns are disregarded. Some staff is good. Others are terrible and only grudgingly provided the bare minimum of care. Complaints fell on deaf ears. Leadership is not good especially at the top. Director seems unconcerned and unqualified. Any concerns she turns on the resident. Nursing administrator is better but follows her like high school BFF (very odd behavior from both). Sales is friendly and kind. Head of dining is nice and food is good. Big problem I noticed was lack of hand sanitizer stations. A virus went thru the facility like a wild fire several months back. Sad because at least one resident was hospitalized, which could have been prevented with hand sanitizer or hand washing. I think place could be greatly improved with new top leader.

They were super responsive when my grandfather pressed his button for help. Staff seemed friendly. He got multiple UTIs there. I think it's because they had him use multiple pad liners to "save money on depends". The last time I asked them to test for a UTI (he was lethargic, sleeping a lot, moody and grumpy) and then 3 days later his PT asked for the same thing. The next day they called me thinking he had a stroke... it was just a UTI that went untreated. The nurse who called me said they never tested, the head nurse said they did... but yet never treated for one. His UTI was so bad at that point he was hospitalized for 2 weeks. They then wouldn't take him back saying he needed too much help. However, now he is back to needing 1-1 assistance for transfer and is using his walker to walk short distances (across a room) at PT. I feel like on paper they show one service, but it's not what you always get. Mentally he wasn't himself there. Unhappy most of the time. He's doing much better since leaving.

My loved one was previously a resident at Legacy Savannah Quarters. The place was clean and the food was pretty good, but the care was not up to par. They kicked us out because my loved one became bedridden after suffering two falls there.

None of the directors in their positions take responsibility for their negligence. Evaluations are not completed. Treatment plans are not in place. They need to hire people that are qualified to clean and not just throw somebody in there and say clean a room because it doesn't work. They could be a little bit more creative with their food. The same meals were given over and over again. They also need more staff they only had one or two people in the facility that did the cleaning and the maintenance person was in charge of cleaning, and would often have to clean the rooms rather than do his maintenance responsibilities. Everything changed when they got rid of [name removed] and [name removed], all of the really dedicated staff left.

During our experience at Legacy Ridge, there are way too many agency staff which makes consistent quality service a failure. I do not recommend this facility to others.

I've lived at Lake Howard Heights and it's not all the bells and whistles you'd think. They increase the rates several times a year, the food isn't the best, and it feels like a glorified detention center. The parking is horrible and they only have laundry on the first floor. It's a pretty place and they keep it clean, but not the value for what you pay.

Paid 2 weeks prior to moving my mom to SC to hold room, paid $ [removed] community fee, mom passed away 3 weeks after move in ( one week into first full month) so paid for remainder of month’s 3 weeks Wanted to ensure payment on time for first full month as automatic payment didn’t seem to be active so first full month payment was made twice Have been asking for refund for 7 weeks now and still no reimbursement In reality paid over $[removed]for three weeks of in-house care assisted by hospice but can’t be refunded the $[removed] double payment although have met with administrators three times over the past 7 weeks Clinical care- had to tell each aid care instructions as it appeared no one shared my concern or requests Found mom on her next to last day laying in her bed with diarrhea on sheets and when I asked for help to clean her found the sheet had been placed over another sheet that was dirty with diarrhea Thank god hospice came in and cleaned my mom so she could pass with dignity

The Goldton at St. Petersburg is 5* during the day. However, there is almost NO care after hours. Very disappointing after a great tour and meeting people. We moved Mother in on a Friday afternoon and barely saw a soul until Monday morning. Other facilities with that many residents and that quality of care have managers on call, maintenance on call, CNAs 24/7, activities on weekends, etc. I'm glad we met the people, but we had to take Mom to where there is more consistent staffing. With that caveat, I WOULD recommend the Goldton at St. Petersburg. The food, the Activity person, and the atmosphere is great... Mon-Fri 9-4.

The food was terrible, there were no activities and no heat. I would not recommend Madison at The Range. I was very disappointed especially since we lost $[removed] because we left just after the 90 day period.