Atlas Senior Living

The most expensive mistake we ever made

Residents are basically left alone in room for xx hours. Records of prescriptions being administered are inaccurate.

We found that the administrator was very unprofessional. My loved one was here and they did not seem to want to do anything to help her out or assist her. I would tell others that are looking to not put your loved ones here.

[name removed] and [name removed] are racist and they need to be fired [name removed] is an HR and [name removed] is the lunch lady . They’re horrible and need to be fired whatever you do stay far away from this place.

I was hopeful that this would be a good place for my mother after her stroke in 2019 but I WAS COMPLETELY WRONG!! She was only there for 5 months. Her caretakers ([name removed]& others) would say that she was capable of walking etc which she was not after her stroke. It was so frustrating as I complained on several occasions and it fell on death ears. They would complain and belittle her for having to help her at night to be able to go to the bathroom and they let her fall at least 3 times. After her last fall and splitting her head open she never made it "home" from the hospital. I was already in the process at that time of moving her from there but unfortunately we never made it that far before she passed. If you cherish your loved ones and want them to be cared for DO NOT CHOOSE ALTO!!

Please make sure you read your contract. If you have questions dont stop until they are answered and you understand that answer. If anything changes make sure you get it in writing. So you dont make the expensive mistake we did by not making sure the contract was followed. Lesson learned. The care was good, always welcoming.

DO NOT GO TO THIS PLACE!!!!! They present as a good place when you tour and meeting the marketing person. However, their treatment of resident was TERRIBLE AND THEY SHOULD BE ASHAMED OF THEMSELVES. The worse thing was he had soiled underwear and shirts in the bathroom because he didn't get toilet paper and didn't know how to ask. Yes, he used his underwear to wipe. When he pushed his call button, it took forever for someone to come help him. He snuck out and was found wandering down the street. When he became violent and needed meds changed, they sent him ALONE to the ER where he was then shipped to a hospital that treated him poorly. They claimed they sent his medical information to the hospital yet noone seemed to have it. The hospital thought he was crazy because noone explained he had dementia. And they never once called to check on him. His sleep apnea machine was never used and they didn't make sure he was wearing his leg brace. They constantly lied to us when we talked to management. Every issue they claimed was typical with dementia patients, yet they didn't compensate for the fact they knew he had dementia. And on weekends and at night, noone answered the phone and you could never find anyone to help if were there. So basically if you put your loved one here, you will be horribly disappointed. I know it is a hard job to work at assisted living or memory care but this is no way to treat elderly, which we will all be one day.

UPDATE: As a vendor working 100's of Senior facilities. It took Heritage of Sandy Plains over 3 months to pay a very small bill. A dozen phone calls and 1/2 dozen emails. Got the "check is in the mail" several times. Finally called Corporate and they weren't happy about it. Find another place to put your parents. The management here is unprofessional and not up to par with other established facilities in Atlanta and surrounding area. Someone from SLCMidwest commented on my last 1 star and said to contact them.....I'll get right on it.....wasted enough time with this.

If you are looking for a well run facility that cares about its residents, KEEP LOOKING. Alto does not have the staff to provide care to its residents, activities are limited, they cannot provide transportation, and most recently, they serve food on PAPER plates. Just what you want to pay for. If you fall in your room and you happen to lock the door, the FIRE DEPARTMENT has to come to break into the room because the staff does not have keys. Cool! Oh yeah, the locked front door does not always open, so if there is a fire, you cannot get out. They want big bucks, but also high profits. Good Luck with your search, but search elsewhere.

I would not put my [Removed] in this facility. Derogatory when speaking of memory care residents. Dreary. No safety features besides confinement to wing. No phones allowed for residents. The staff member was cleaning chairs with loud vacuums during meal time. I found it highly annoying and I don't have agitation issues. If I could give it negative stars, I would.

My father has lived here for about 6 months. The care has completely went down. There are times when I come to visit and my father has not gotten his meds. He pooled the cord in the bathroom and no one ever came to check on him. They have lost a lot of staff. Whenever I come to see my dad i ask to speak with the Executive Director but he is never there. I pay a lot of money here not to get the proper care.

Buyer beware!!! Do not move your loved one into this facility. It looks nice but looks aren't everything. It's all staged. They don't care about providing quality care, all they want is your money, they've cut staff and continue to move people in. Constantly short staffed. They refuse to hire more help to take of residents, they would rather have short staff before paying overtime. They bring in inappropriate residents that require too much care while the residents that require minimal care get neglected. They have no standards, when it comes to the type of residents they accept. [Removed]. There's no stimulation in memory care. Cna's are left doing dishes and cleaning dining rooms all day instead of providing care. They ignore all complaints and suggestions. If you have any problems corporate will not care. They will sweep you under the rug. No one in corporate knows anything about this business other than the type of money they can collect. They have no idea the kind of things that happen in this building and for that they should be ashamed. They don't commuicate with anyone, they just make the decisions without considering the strain it puts on the entire facility. The only time they will lift a finger is if your check doesn't clear. They could care less about the facility, resident care, or employees. If you want to give your money away they will take it but don't expect anything in return. I would never recommend this facility to anyone and I feel sorry for the people there and everyone that endures the neglect from this company.

Place need updating up to down,very old, low food quality. People were nice. Higher then it competitors.

LifePointe Village at Southaven is a beautiful newer facility. My loved one had a large room including a kitchenette and living room. The community had high turnover and it reflected in the lack of care they provided. The staff would not ensure my loved one had eaten they would just assume that they were not hungry. Our loved one left the community a few times going completely unnoticed by the staff. Our loved one was found by a major road by a Good Samaritan.

Most recent reviewer has to be from within the company. One star reviewer prior to that is correct. Most recent Activities director stayed less than 2 months, the few activities posted on calendar for mid Dec through Jan. often not offered, including outings. Executive Director dodges families and answering direct questions, cancelled Jan families meeting, never in building on Sundays. Occupancy has dropped through Dec and January. Meals have been frequently late in Jan due to use of agency cooks when chef has days off. I am looking to move my family member. Good part- remaining residents are lovely people, newest head nurse is smart and honest, and price is lower than most facilities. But you get what you pay for and this is a revolving door in management and key positions. Low low energy,

I would not recommend this place after having my grandmother there. I found the office staff/administration to be rude and uncaring. Continuously raised rent, too. We have moved her to a more comfortable place.

This facility has been plagued by a revolving door with staff. The situation is getting worse with an Executive Director who seems to have no knowledge on how to hire qualified staff and who chases away valuable staff who were in place when she arrived. The head nurse has just left and agency staff are used who don't know the residents. Beware of what is told to perspective residents and families. What may be presented as life at Bickford is not true. There is a reason why the census is so low.

They didn’t clean her apartment. They were just awful. When she first got there the food was no better than dog food. It was mush. Finally they got another cook and the food improved. I do not recommend this community.

The people attitudes were negative, manager didn't acknowledge the employees while giving tour.

This facility looked like a scary movie. It was not clean at all and definitely needed updates. I did like the suite that they showed me, it was updated and residents have their own room but share a living space. It is a cheaper facility and it is small. The residents that we saw could not even communicate and my loved one is more with it. The outdoor area was so dirty, the patio had cigarette butts all over it from the staff smoking and there were weeds all over.