Atlas Senior Living

My family member is a resident there and while they receive great care from some of the nursing, dining, housekeeping staff. The nurses [name removed][name removed]and [name removed]. [name removed]and [name removed]in dining, and [name removed]in housekeeping are always so helpful kind and knowledgeable. To bad my mother and I can’t say the same about the Director [name removed], she has always been so rude, and incompetent when we ask her questions, she never seems to know what she is talking about , she doesn’t answer any questions, respond to my emails or phone calls. Guess that’s the price you pay for care when the Director isn’t even a Licensed Nurse.

The Golden is a beautifully designed facility. With some people who are obviously professional and wanting to do the very best that they can given the situation as it is. However I would never recommend this facility to anyone and I have had both my mother and my father in that facility and I do believe it to be terrible at best. My mother is there and actually died in the facility which was to be expected. Yet while she was sick she could get no one to change her bandages and there were times when she had human feces left in her underwear for hours on end. It got to the point that she had burns on her skin because of this and I had to hire someone from outside the facility to make sure that she was checked on constantly.

My Father was left on the floor screaming for help for a half hour . When the aid showed up because he could not reach the bathroom in time they sent him to the hospital . All of this is recorded on cameras that I place in his room due to unexplainable bruises the hospital noted ! Found roaches all over in his room .The nurse [name removed]and the coordinator [name removed] are nice when it is convenient for them shoul you have a emergency do not expect them to answer the phone at any time of the day . [name removed]is never on the premises when she is supposed to be and [name removed]is to busy making arrangements for vacation ! As for the rest of the staff they work when they want to except for the maintenance men they are often found doing repairs as need

It was my sister who was there. It was 90 to 100 degrees weather. She has no air conditioning. I couldn't hardly visit her because I couldn't stand the heat. The administration kept giving a different answer every day. She was only there 3 weeks before she died and part of time in the hospital. Then they kept billing me and I had to go to corporate after months, and come to find out they had her down as the fixed monthly payment for 3 years and we never signed up for it. They did finally remove it.

The facility is nice. The care was terrible and they lied about things that happened

Monark Grove gets less than one star. It is a place to avoid for loved ones. My husband was treated terrible. I had to remove him very quickly. So many bad things went on there. The new mgt gave no support. They forced my husband on hbp meds - even though it was specifically against his health directives. If he didn't take they would 30 day him. One employee took a special odd and weird special interest in him. He got covid and I wasn't notified until he ended up in the ER and I had to go get him and take him back. My husband at that time couldn't speak nor hardly understand things. He was mild mannered and cooperative. More things happened. Beware.

I can tell you it was not good she has not been there for some time now. They were stealing her food from her room. I put in a picture frame camera and they removed the SIM card so that I had no evidence. I would not recommend them. If the person just needs a place to live and money isn't any issue it may be fine. I don't feel the staff was overly helpful.

Communication with them was terrible. The food was terrible. The medication dispensing was terrible. I pulled my mother out after five months. If you love your loved one do not leave them at Oakview.

Look somewhere else. No communication at that facility. They don't communicate among themselves or their customers. Family

The director of nursing refused to follow the doctors orders for administering medication, even after 3 requests were sent. She had previously lost her license for a period for the same reason at another facility. She also did not know how to properly care for the patients in memory care. My FIL was there for two weeks before being helped to bathe, even after we asked about it multiple times. Because of her poor skills and the facility's lack of care my FIL died after incorrect medication was administered. Terrible place!

Imagine you are a senior who is fully cognizant and independent, and you wake up every day inexplicably in an unfamiliar place where people you don't know do the following: say you need to take a shower now and inform you that they will be staying in the room while you do so; tell you that you're wrong when you bring up a concern you have; and tell you that you can't leave this place without a doctor's order. Would you respond calmly in these situations, or would they cause you confusion, worry, indignation, and agitation? That's just a taste of what my dad's experience was like at Madison Crossings. My dad has Alzheimers and now needs a memory care facility. He also has anosognosia, which means he is unaware of having any disability whatsoever, physical or cognitive. Anosognosia poses additional challenges to caring for a person with Alzheimers because the person doesn't realize that they no longer perform ADLs independently and therefore need prompting and supervision, yet such prompts and supervision must be delivered in a covert manner in order to preserve the person's dignity and avoid offending, upsetting, or angering them. One would assume that memory care facility directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my father's medications without the knowledge or consent of our family; she argued with my dad about the accuracy of a complaint he came to her with (arguing with someone with dementia is pointless and only serves to agitate the person with dementia); during a conference call with our family about Dad, she was hostile and often interrupted and spoke over us when we were talking; and she outright lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. I also had concerns about many (not all) other staff members, some of whom are on staff and some who are from an outside agency. During most of our visits, we rarely saw staff engaging with residents. On one of our visits with our dad, a female resident intruded and began telling Dad to get back to work, to which Dad told her to mind her own business and leave; the conversation got a bit heated, yet three staff members who were chatting together nearby didn't intervene to distract and remove the intrusive resident. It also didn't seem like many of the staff utilized strategies such as I mentioned above to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation. Another concern we had is that even though they publish an activity calendar, we saw very few activities during our visits and those were either BINGO or coloring pages. People with Alzheimer's need cognitive, social, and physical stimulation, yet during most of our visits we saw residents sitting in front of the TV or wandering the halls if they weren't in their rooms. Don't be swayed by the newness and hype of Madison Crossings. Our dad's two months there were a nightmare for him and all of us. I could write pages about the horrific ordeal we went through, but there is a character limit.

We pulled our mother out of memory care at Monark after 4 months. At different times we found her running a temp and with edema - neither time had they treated her. Cleanliness of rooms and hygiene of residence is definitely not a priority. We also had issues with staff not following the documented care instructions - simple things like use of a bedtime adult diaper. Monark seemed to be betting that our family wouldn't be visiting Mom much and wouldn't notice their lack of care. Staff literally told us they weren't given adequate training. Someone in housekeeping also told us their instructions about laundry service was not consistent with what prospective residents were promised. It was a hard decision to leave Monark, however, change is difficult for memory care patience. Six months later, we're very happy with Mom's current facility.

I would caution against contracting with this Assisted living facility. New management is destroying this ALF. Since the new management arrived, there is high employee turnover in reception, food service, medical and social departments. Contracts are not being faithfully honored, and they are pushing residents toward traditional Social Security and away from SS HMOs so they can bill additional services. It's all about revenue maximization performance per room for management. Their corporate office is probably driving facility management in this revenue grab at the expense of residents and their loved ones. As a result, services, community activities, and food quality have all declined under the new management. There are plenty of ALFs in Palm Beach and Broward who place the resident and supporting family above corporate revenue grabs. My opinion and experience with this ALF; you should look elsewhere to place your loved one.

My loved one was previously a resident at Fairview Park. The administration REALLY didn't care, communicate or try to fix problems. It was terrible. Staff didn't care. Promises were not met. Medications were not given correctly. The food plan was not followed. I removed my loved one pretty quickly.

Very poor facility, all the way around. Go somewhere else for your loved one.

Felt very sneaky in that they were awesome in the Introduction part however once my father was in, it all went downhill. Lack of leadership, communication & empathy. While father was in hospital for 3 weeks, they let his clothes & dishes mold. I got sick from breathing that in looking for his wallet. They were friendly until you noticed something they could have done & didn't & when asked, they turned hostel. Wouldn't return messages. Father needed more care so they evicted then wouldn't take 10 minutes with him to schedule for a moving company to move his things. He has no phone & wouldn't use the lobby phone. The receptionist and his nurse were great, but the office staff were awful. They are corporate people. They do not help their tenants & push everything on the emergency contact when 10 mins of their time would have him out w/in eviction time. He is own person/POA & they threw light bulbs in a packing box which broke. Luckily I removed it safely. Was not notified he was still there 2 months later. As for expenses, this isn't New York. A hotel room w/an extra closet shouldn't cost that much. Wifi or internet should be included. Father is now in a nursing home. His wallet is either stolen or he threw it in the garbage. They stole his 3 bed pads & 2 sets of sheets I wrote his name on. Half his shirts are missing.

My loved one was previously a resident at Legacy Ridge at Alpharetta and the overall experience was terrible. I only gave ratings of 1 because a rating of zero was not an option. I would not recommend this facility to others. This facility has been declining for awhile now.

The facility was beautiful and the staff on the floor that we dealt with on a daily basis was wonderful but when we were facing the end of my relative's life, the management was absolutely horrible to me. I would never recommend Legacy to anyone and have, in fact, discouraged a friend from putting her relative there!

Based off of our personal experience, our family does not recommend The Goldton at Spring Hill. Medication was mismanaged amount many other issues that we had while here.

Don't put your loved one here. Staff is constantly changing. If they can't treat their employees well enough to stay that is a clear indication of patient care. My mother was sent out to the hospital after a fall requiring stitches. She was sent out early in the morning, returned to the facility that afternoon. When I went to see her she was asleep in the bloody sheets she was found in that morning. Zero care at this place.