Atlas Senior Living

My loved one is currently a resident at Legacy Reserve at Fritz Farm and the overall experience has been terrible. The friendliness is okay. The cleanliness and quality of care are poor. The staff is okay. The food is good.

The reason for this review, is to hopefully prevent another family from going through what this facility put my family through. This decision is one of the most difficult decisions a family has to make, and our experience was the horror stories you hear about what takes place in these facilities: meds, staffing issues (high turnover), the food, barely any activities (that actually take place), this facility is a total misrepresentation of services they claim to offer. If I could give this place a zero, I would, it should not be allowed to keep its doors open. This facility was all smoke & mirrors, and not trustworthy for the care of your loved one. [name removed] specifically.

Communication is seriously lacking, no resolutions are being offered, the contract is a joke, & no apologies have been given for passing along false info. The dining room is tended to, to a point. Tables look clean. There was pee on the floor & no effort was made to disinfect afterwards (dad's catheter wasn't hooked properly & leaked in the floor plus wheelchair, & they wouldn't clean the wheelchair wheel either after they used paper towels on the floor). Those serving food don't have on hair nets or hair restrained. There are new stains on his floor in his room & there is mold/maybe poop under his wheelchair cushion. I notified the nurse & asked to check for skin rash on his back cause he was soaked in pee when I took him to a doctor's appointment. Had no time to redress him. They have not cleaned his chair or even addressed it with him. With the staff they'll talk to you, however if it has to do with their job, suddenly they're busy. I spoke with [name removed] in person, on the phone & sent an e-mail, per the contract, & he wants me to speak with the head of the department with the issues. No resolutions. The contract's incomplete, missing a page, & took 3 months to get the contract in an e-mail. I am not the Power of Attorney or legal guardian, made this known in the 3 hours I was there filling out what I could, & let them make a copy of the advance directive, proving I only represent in the instance he can't speak for himself. The receptionist, [name removed] , has been telling doctor's offices that I'm the guardian. When confronted, she only said, "generally family is the POA". No apologies for giving false info. After I told her all medical questions/ paperwork go through dad, she still insists I fill that out for him & tries to send it to me in an e-mail. That's illegal. I was not notified my father needed a follow-up appointment after his last hospital visit UNTIL 20 days after his discharge. It was the hospital that called me. Legacy claims I'm supposed to make the appointment, ok fine, then why didn't anybody call me so I could make one. No response & it's not in the contract. With the quality of care they're not explaining to him, physical therapy can help with his incontinence if he tries. A catheter doesn't stop therapy, they can adjust to his needs. They're not reassessing his situation so he could possibly afford his room. They moved him from a care level 3 to a care level 5 just to get more money. He could stay longer if he can afford it but they don't look at it that way. He's frustrated cause they don't tell him what's going on. With the meals It looks pretty healthy although canned peaches aren't exactly what I would call dessert but ok. For activities [name removed] is a 50 something yr old woman & is the only one who drives the bus for "scheduled transportation services". She will schedule lunch outings with those who sign up. I haven't heard of any trips to Walmart or even walk across the parking with them to CVS. She has no nursing experience & no nurse or anyone goes with her. Apparently you have to fill out a paper, make your appointment 10 days out, on Tuesdays or Thursdays before 2p. Um, doctor's appointments don't always work out that way. What happens when she's sick & a resident has to go to a doctors appointment? This is a huge problem & not in the contract. For the value At least he's getting 3 meals, his meds daily & clothes washed. [fee removed] for a hotel room is outrageous. Not including level of care which is about [fee removed] extra. Painting a turd & calling it a brownie doesn't make worth more. The only difference between a hotel room & a their "studio" is the "studio" has an extra closet. The room dad has doesn't match either "studio" floorplan in the brochure which is false advertising. His toilet was clogged before he moved in. That's a problem. It's still clogged 4 months later. Haircuts are extra $ & also require paperwork for the POA to fill out. That doesn't make any sense & they have to pay with an e-gift card.

Facility lost Dad's medication for 2-3 weeks, told me they had it under control, he was hospitalized as a result. Dad was hospitalized with dehydration and malnutrition. I don't think the staff was giving him enough time to eat.

I think this would be a nice place just need a new director and a few more new people...Mrs. [name removed] really doesn't know how to talk to anyone ,she is very disrespectful and Unprofessional...I wouldn't let my pet stay in this facility

I left a basket of clothes for laundry, it was picked up, the basket was returned, all the clothes were stolen. I complained, made a list of what was in the basket and no compensation was ever received. Every meal served has as a staple a cheap carbohydrate, either pasta or potatoes, or bread in some form so the food is dramatically overpriced.

I thought The Bluffs at Greystone was awful. It felt like I was at a very cheap Holiday Inn. It did not look like it was set up for senior citizens at all - it had nothing inviting or warm about it.

After only 3 weeks we moved our loved one from the memory center of Legacy Ridge at Alpharetta. Unfortunately, the caregivers found it acceptable to let him sleep on the floor. I found him in bed as late as 2:00 p.m. lying in his urine from the night before and missing his meals and his timely medication. It was a huge mistake to entrust the care of our loved one to a memory care staff that lacked knowledge and training with individuals diagnosed with dementia and Alzheimer's. We found the memory staff very unprofessional and not a good fit for their position or any position that required patience and understanding. I pray for those left in that environment!

I assumed that memory care directors and staff would utilize strategies such as therapeutic fibs and appropriate words and demeanor with dementia patients in their care, but that is not the case with Madison Crossings. In addition to not demonstrating such strategies, their (now former) memory care director exhibited extremely unprofessional and legally questionable behavior in the following instances: she was complicit in changing my dad's medications without our knowledge or consent; she argued with my dad about the accuracy of a complaint he came to her with; during a conference with our family about Dad, she was hostile and often interrupted us when we were talking; and she lied about incidents involving our dad on many occasions, especially to create an inaccurate portrayal of him. It also didn't seem like many staff utilized strategies to de-escalate things when a resident becomes agitated or to notice patterns of behavior and intervene proactively to circumvent agitation.

My loved one was a resident here and I would not recommend them based on how they treated us and handled our situation. While living here, my loved one had an incident and ended up in the hospital. When the hospital was ready to release him, Oakview Park advised that he needed to go to rehab first and that they would accept him back to the facility after rehab. Well, he went to rehab and when they were ready to discharge him from rehab Oakview Park said he couldn't come back. They didn't ask questions, didn't come to assess him, nothing. So we were left scrambling to find him a new facility. To top it off, they tried to charge me for not giving them a two week notice. They're the one's who refused to take him back! It was just a terrible experience and I would never recommend them to anyone.

The place is terrible. My loved one loves the food. They need to improve on communication, and the overall care of the residents. It's not clean, and they are often short staffed.

I was not at all impressed by The Atrium at Boca Raton. The facility was so dirty as well as the rooms. I went to the restroom on the first floor and could not get out of there fast enough, it was so gross.

Choose another community for your loved one. Key members of management lack any professional acumen and compassion. Their presentation belies the actual experience. I will never recommend that community to anyone, ever. It's tough to be an adult caregiver to your parents seeking out services for their well-being. Very disheartening to realize that some shiny apples really are rotting inside.

At first, this place was great. It's newer, very clean, and staff was very friendly. They did an assessment with mom and prior to signing/move in we spoke with them several times and spent at least 5 hours here with the director and finance person. They explained everything to us. This was a big step for us and we were unsure. They assured us that they've been doing this for a very long time, there could be nothing they haven't seen before, and that they could handle any situation. To sum it up, it was not a good fit for mom. She spent a total of 3 hours here on her first day before they moved her to another facility to 'help her temporarily and get her medications leveled out.' They assured us several times that when the other facility agreed that she was ready, mom could come back. They even told us that when they billed us for the next months rent and we paid it. When the time came and the other facility said she was ready, they told us she wasn't a good fit and couldn't come back. We were frustrated and disappointed, but never expected them to keep all of the money that we had paid. Not being a good fit is one thing, but her being here for a total of 3 hours and it costing a total of $16,000 is beyond me. I don't understand it. The facility gave me the run around about a refund for awhile and eventually started to avoid my calls. I finally took it up with corporate and they offered a refund of $3,000 and said there's nothing else they can do. So no, I would not recommend them to anyone. Not just because of the money, but also because of the way they handled everything.

They were horrible. I would visit my mom and sit in the room with her for 8-10 hours. Not 1 person would come and check on her, assist her, nothing. They said they assisted her with showers, but she would be in the same clothes as the day before and no towels moved? I would call the administrator or text him. Never received anything back. We finally got cameras in her room (the administrator was aware and a sign was outside her door) , would see aides sitting on her walker and her couch. Eating her ice cream. Not assisting my mother in her kitchen. Wouldn’t even bring her walker to her (mom was prone to fall, and needed it) because they would be sitting on it. Every time my mom would go to the hospital, she would come back and have her meds all screwed up. There were days they wouldn’t offer her breakfast or lunch or assist her with anything. Her help button wouldn’t work so they gave her a whistle. She fell , laying in blood , to weak to hold it or blow for help. Skull fractured!

I will say, the people were always very nice and it was very clean. The food looked great. Although our experience my not happen often, I still don't feel that it was right and I won't recommend this facility to anyone. My loved one was physically there in the facility for less than 24 hours before he passed. The room itself was reserved and/or had his belonging in it for 2 weeks total. One week before he moved in and one week after he passed. We paid the first month's rent. That first week we were there getting things set up and ready for him. He spent less than 24 hours there before he passed. We removed all of his belongings within a week of his passing. So I understand paying for 2 weeks. However, in addition to the first months rent they also charge a one time fee with that first month's rent. We're not talking a small fee. This fee is almost equivalent to the amount of a full month's rent! They call this fee an 'entry fee.' They did tell us about it and explained that it's something that every resident pays their very first month. They explained that everyone's 'entry fee' is combined and that it's used for things like their family picnics, family functions, group celebrations, and things that they all participate in as a community. Again, my loved one was there for less than 24 hours and didn't get to participate in any of the things that the 'entry fee' would cover. After he passed, I asked them about pro rating his rent and refunding the entry fee. They told me that yes, they would pro rate the rent, but that the fee was non refundable. I can maybe understand if he had been there even just for one full month. But less than 24 hours? I just don't feel like that's ethical or fair and I feel like people should know that it was handled this way.

We showed up for our tour at Legacy Ridge Alpharetta and the person who was supposed to give our tour never showed up even though we were on the schedule. They told us we would need to come back but I live out of town so I told them that was not possible. They had someone from the kitchen give us the tour and they had no information and answers to our questions that we saw. It was very unorganized and not a good experience.

We were not impressed with our tour expeinrece at all. Right when we walked in there were people set up in the lobby selling jewelry which we did not like. When we were walking around we also saw residents in the memory care unit sipping on wine which we felt was inappropriate.