Atlas Senior Living

We are pretty satisfied with the quality of care that our mother mother is receiving at this time.

Ask questions!!! Not all the things the marketing people tell you are actually in practice. Read the contract. Find out which staff person is responsible for what if they don't provide a list. Ask for what you need. Talk to residents before signing on the dotted line. Heartis is a beautiful well maintained community. People are friendly & welcoming but the staff has been hard to find sometimes. The resident handbook needs updating & orientation never happened. I found answers by asking other residents.

They had a friendly staff, the food was pretty good, lots of activities and everyone I spoke with was very friendly and seemed to care. Everyone was very helpful. I had questions about the different levels of care and how that worked and I got a great explanation of how it worked. Also asked about what happens if I needed to move to the memory care and they explained that process as well

Staff is friendly and kind. They take good care of my Dad, helping with dressing, bathing, and other daily tasks. Activities are scheduled daily for anyone to take advantage of. There is a gym and salt water indoor pool. Silver sneakers exercise classes are held several days a week. Food options are offered at the bistro. All Dad's meals are served in dining area just down from his room. Microwave and refrigerator/freezers in room for use making own smacks. Overall Legacy Reserve is a safe place, I am happy with my decision.

The staff is so lovely! We always see the same pleasant faces. The building is CLEAN - and its smells clean. The dining room is cheery and the food is varied and cooked well (albeit maybe not exactly like Grammas). There is a lot of effort to keep residents active. Medical and pharmacy needs are Ssslllooowww... (Although routine care is excellent.) But if you need anything of an urgent nature (UTI) then carry them to urgent care. Otherwise you are at the mercy of labs that take days to run.

The staff is very approachable and my sister is able to get help when she needs it. Room sizes are adequate. Larger than others I've seen. Very modern.

They seem caring and responsive. Yes, I would recommend Madison at Ocoee to other families.

The facility and staff are friendly and concerned about residents well-being. They will bring your meals to your room should you not want to or cannot make to the dining room. They inform loved ones when an incident occurs. The food is sometimes slightly overcooked but they have a healthy menu. The staff will sometimes get behind on laundry but respond if laundry is needed.

We chose Madison at the Range because of the comfortable feeling and cleanliness of building. Different things to see in the building, friendliness of staff.

My mom lived there for a handful of months. She had an issue with overpowering air fresheners that aggravated her COPD and that was never resolved. During her stay the facility also lost their cook and the meals were not great while they searched for a new staff member. I felt she was safe and the staff was friendly and kind, but it was definitely a poor fit for her. The stay came to a planned end, but if it had been a permanent move we would have been looking for a new home for her.

Staff turnover seems high so new people caring for stepdad aggravates him. However, yes I would recommend this community to other families because the cost everywhere seems high and this facility condition is nice.

Overall seems good, compared to things we have heard about other area facilities; my mom is treated well and with respect and seems to like living there. She has made several friends there and generally gets all of her needs met. Beautiful and clean facility! Aides and kitchen staff are very friendly to residents! Difficulty with retaining staff in higher level roles (head nurse especially!) and retaining aides, likely due to complaints about pay. Some delicious meals; others repetitive, as per my mothers report. Activities have been improving recently, but have been less "engaging" vs movies, bingo, watching musicians, etc than we would have liked over the past year. New activities director has been stepping it up in this area over past 2 months though. This is a very expensive facility! Recommending this beautiful and pleasant community, with hopes that the new director will be able to improve staff numbers and retention issues.

Staff is flexible about level of communication preferred by family.

This is a very nice facility and the staff generally do their best to take care of the residents. Their only issue is being able to keep enough staff to do this really well. But I think that is a problem that all facilities are facing. The Wildcat staff is genuinely caring. If they had more people, they would do a better job. When we left in June, they were very stretched and were doing the best they could, but it was hard because the management kept accepting more residents without additional staff. I would definitely recommend Wildcat Senior Living.

We've been happy overall with Thrive. It took a while to understand all the procedures, rules, and how to get things done but now that we know those things we're able to work within the system well. They could use an onboarding guide or something to tell the family and resident how to check out meds, get laundry done, get seen by resident doctor/CRNP, etc. Staff and food are great and my Mom is very happy with both. Meals have two mains choices and the food has always been very good. Lots of activities during the week but that goes down to just a few on weekends and holidays. Facility is nicely appointed, and pleasant. Apartments are also nice, large baths and closet. It's not a big place which is a plus - easy to navigate. Price is competitive for the service level.

1. Overall experience -4, there have been some hiccups along the way but they have overcome most of them. Staff turnover, and mid level management issues have been the worst. 2. Cleanliness -3, went for an extended period without a cleaning staff. Other staff filled in from time to time but did not maintain rooms as they should have been. 3. Friendliness of staff -4, majority of staff is very friendly and personable. 4. Quality of care -4, don't care much for the way seeing their doctors is arranged. Use a company out of Birmingham and they are only available once a week. 5. Meals/Dining -4, Meals are good on the most part. Could use a bit more variety. 6. Activities -4, they try hard but it is difficult to find good activities for Memory Care residents. 7. Value for Cost -3, I know things are expensive these days but over $[removed] a month seems exorbitant. The management of Monark Grove has changed three or four times in the two years we've been there. Because of that there has been a lot of inconsistency in all the rated areas. From what I've seen, Monark Grove is much like other assisted living facilities, only newer.

Definitely the cleanest brightest memory care in town. I think rooms could be cleaned more often. Food is overall good but some items are hard to chew ( frozen chicken fingers with hard breading). Few people would eat them just a waste. I think the staff truly cares about the patients. Had issues early on with medications which has finally gotten corrected. Rebecca with a place for mom was wonderful to work with. Was a huge help in the decision making process. Made it easier on me to know i was making a good decision.

Overall I like the activities they have and my mom is happy. They get a 5 for cleanliness. Once or twice I've smelled an accident but it's always clean, considering who/what they deal with. The staff at Memory Care have always been super nice. There was a nurse awhile back who was irritable but she is no longer there. My only complaint would be that it is very hard to get answers from managers and there is so much staff turnover that what one person says doesn't hold for whoever follows them. Quality of care- good. The people actually caring for her are tender and kind. Not always the smartest, but they really do care for her. Also, mom is supposed to be on a low salt diet but is not. I've realized that just is not going to happen. I'm ok with that because I just want her to be happy in her last yrs.

The leadership there now is not nearly as good as it was when we moved my father in. They have trouble keeping good staff. It is a very beautiful environment. They encourage family visits and help to that end.

I live 4 hours away so I am basing these numbers on my loved ones reactions and experiences. My loved one had a rough time adjusting but has settled in finally. My loved one loves the caregivers, the food, and when I have been there it's clean and inviting. I rarely see the administrative staff so that's a hard one. But overall, my loved one seems content and they take good care of them. I am mainly pleased with the setup, 2 caregivers for 12 (at the most) residents. More one on one care. And it's almost like a house. My loves one thinks they are at her home most days. It really is a nice place!