Atlas Senior Living

This wasn't sufficient for my loved one. The community was only a year old when my loved one moved in. However, they weren't able to handle my loved one's care needs. I ended up having to hire outside care for round the clock to assist with the care needs of my loved one. There were activities for the residents to participate in. There is a community fee to move into The Bluffs.

Our loved one likes the food and has come to enjoy going into the dining room and the social aspect that she gets from that. The caregivers and charge nurses are pleasant and encouraging to her. Having the hair salon on-site is very helpful. Some of the cons are constant turnover in caregiver staff and lack of internal communication about medical issues and care. Their actual procedures don't always mirror what the resident agreement states, and when they change procedures it confuses our loved one. They've been bought out recently, and new ownership will take effect this month, so we're not sure how that will affect things going forward. Currently, they're having a lot of trouble retaining staff. They recently hired 20 new people in a month, and many are already gone. It just seems like their training is haphazard and they are not communicated with well. We're not really seeing Traditions take the initiative for resident care, which is concerning. But again, we like the people there, and overall our loved one is happy.

Our family had an in person tour and we did not get to far into the tour, after the resident manager asked our loved one a couple question they realized this was just not going to be the right fit for them

We chose Fairview Park because they were the ones who contacted us and we needed placement for her quickly and they had availability. I gave the care a 3 because I think they could improve on communication to families on the care. It is a beautiful facility, a very pretty setting and clean. It does not have that nursing home smell when you walk in. I would recommend to others looking.

Things started out well. They've had a lot of nice people there. We were pretty much sold on it right away. Their marketing person was terrific, as well as the people at the front desk. We were pleased when my loved one first moved in. The meals were good, and now they're not as good, so I don't know if they lost their cook. The med techs are doing double duty serving meals and cleaning up after meals, so you cant get your meds during those times. And you have to walk to a designated spot in the building to have your meds administered, which is not good for residents with mobility issues. They've not reordered necessary medication. Just a lot of issues and pushback around administering meds. They have a movie theater, but there's never any movie showings. Apparently the equipment is broken, and they say they're going to fix it. We've had a significant maintenance and safety issue that has taken a few months for them to resolve. The Executive Director hasn't been timely or consistent in returning our calls and answering our questions, which bothers me a lot. He's really a cool guy, but I wish he would get back with us better. It's a pretty place, but they've changed ownership, and we feel like communication and quality of services have taken a hit. Their price is good, but they don't keep up with things. They're always saying they'll fix things. . . The woman at the front desk is great. She's been a godsend. Some of the other staff have already left or are leaving soon. They have some activities, but nothing special. For instance, when they have an ice cream day, they just serve the ice cream, no decorations or anything fun going on with it. They don't go around and encourage the residents to join in. I truly believe it has the potential to be such a good place, but they don't have their act together right now.

This facility was very nicely laid out. Rooms were nice but they did not have a closet just an amour which took up a lot of space in the room. Also the cost of the facility was almost double the option we chose in the same county.

One of the biggest improvements we think this community could make is with their staff, and also the cleanliness only once a week is just not enough. There is no one there to take our loved one to activities so the activities are just none.

This was the first place that we toured and it was a shocker because we had never been inside a facility before. The woman showing us around was very nice but it definitely had more of a nursing home feel to it, the residents seemed like they needed a lot of care. It is a smaller community and the men to women ratio was lower.

The rooms at Madison Heights community would be a five out of five, and the food they serve is very good. We would recommend this community to others if they are not far along in their Alzheimer's stages.

It depends on the condition of the person going there, Most of the residence there seemed happy with the community. The room's size was great and the food was ok. I would recommend this based on the person's condition.

We chose Madison at Clermont because of the location and they had availability when we really needed it. The room sizes here are adequate. I would want others to know that I do not think they take much attention to the residents. Communication was also an issue with them. At this time, I would not recommend.

Check other options. The room sizes and layout of the community are very nice. The food is mediocre. They had some wonderful staff and there were some lazy workers. My mom fell and fell and waited 30 minutes for someone to answer her call. She was not bathed on a regular basis.

Overall my mom's care was very good, but there was an incident with another resident that bothered me. Due to this incident it made me decide to pull my mother out of this community. I believe they interacted with my mom very well. Overall there was very nice people. My mother has dementia and it is hard to get her involved and participate in activities.

The facility was lovely. The staff were very nice. They had my name on a nice welcome board. They called me 5 times over two days before the appointment while I was busy. When I called back, I got a voice mailbox. I left a message and never got a return call. They have a very small parking lot.

Facility was way too cold for residents! Staff didn’t seem to care!

Heritage is a very attractive and welcoming community. The staff are very friendly. Mom only stayed one month as she recovered from prior accident and was able to return home. She and her family were very disappointed in the activities offered and opportunities to socialize. Initially the food service was good but this declined significantly near the end of her stay.

Lovely home and close to the church. But, this home did not have a separate bedroom and living room. This is what we were searching for. Great staff and very helpful.

Pricing was comparable to other communities; however, I was disappointed that the Exercise Activity was not happening as scheduled and residents at the community stated that it did not happen yesterday either.

Memory Care Unit is well laid out. Sitting/dining area was a bit too dark & and cool. Roomy bathrooms w/black toilet seats for better visibility (great idea). Bedrooms have wardrobes instead of closets. It was lunchtime but not enough visible staff for my comfort. Residents provided w/off-site activities.