Atlas Senior Living

They are very understaffed in the memory care unit and they have very little activities for the residents.

Based on the experience we have had so far, we would give The Atrium a solid C average. There is definitely room for improvements, I have issues with management and our loved one has some issues as well.

I thought the Director was good as well as the ladies at the front desk. I honestly did not like the nursing staff. It's a nice place if you don't have a lot of issues....but once you start to get some medical issues, it would not be a place I recommend. They also just gave us a big price increase.

She loves the other residents there and is doing more than she has in years which is wonderful. The food is bland with little variety. The protein source is always fish or chicken never beef which she wishes would change. She longs for a hamburger. They have been bought and sold twice in less than a year, so as a result there is frustration with having new administration all the time. My mother is happy so that is what is important, but on our end it is tiresome with new billing etc. Mom is so happy and loves the beautiful facility and active community It is kind of a combo!

Beautiful open facility with large windows to see outside. Outdoor areas surrounded by building, so set up well for Memory Care. Initial time they're very pleasant, then began to regress after the first 4 to 5 weeks. We saw other people wearing her clothes and she would be low on her clean laundry. Worst of all she was left in saturated depends to point of horrible fungal rash from front to back. When she would dry bottom after a showed, blood would puddle in floor from towel rubbing that irritated skin to point of breakdown. She was sent to hospital twice for this. The second time was not allowed to return because after the UTI and extreme fungal rash, her mentality worsened. This was the turning point to her becoming septic in the end. She was there about 10 weeks or so.

Some of the staff treated me as if I was one of the residents. When it comes the meals, the only one selection pbj if you didn't like it. The price was high but competitive

I don't know that they had a doctor that spent enough time there. I did hear they were getting a new doctor which would be good. I would tell others to maybe not to expect the staff to take care of personal hygiene for your loved ones. I thought mine would be on a care schedule each week as I was told but I had to do all of that when I visited, cut toenails, fingernails and get him to shower. Whenever I asked why they didn't, they said he never asked to. I think they only asked him to shower once in almost 6 months. We loved 2 of the nurses. I feel like they really cared. If someone needs extra assistance, they should ask to be on first or second level. Third level is far away and should be for more independent living, not the higher care levels.

I would recommend this facility ONLY if the loved one is independent and IF the family is able to be there on a regular basis to fill in the blanks. We were only there for 2 weeks. During those 2 weeks, our loved one's care depended on who was on staff at the time. We (our loved one) went from great care to being treated with disrespect and shown little dignity. Staff seemed to consist of mostly young women....some not so anxious to help a man....that may have been some of the problem. Communication...we only heard from Legacy when they thought there was a hiccup in them getting paid. The morning we realized our loved one may have suffered a stroke, it was me that called them to tell them my loved one was incoherent on the phone. The move in process...they had rolling carts we could use....other than that, we did it all. Meals: great if your loved one can eat any and everything....not so good at accommodating allergies and preferences. Very costly for what we got! They sound good and look good from the outside....

My parents are currently residents at The Atrium at Boca Raton. They have kept up on their part, which is to allow my mom to spend the day on the memory care floor and then spend the night with my dad on the 4th floor.

I'd suggest to others, making several visits especially with second shift (3pm-11pm). I provided suggestions for improvement to the director, nurse manager, and staff. Things got a little better. However, my dear Mother passed away on [date removed]. In memory of her, I'd like to remain anonymous, please. Madison Heights had a wonderful and caring staff during the day (0700-3pm); only a few staff during 3-11pm (that really cared for the residents). I'm indebted to several staff members who provided exceptional care to my Mother.

My loved one is currently a resident at Madison at Clermont. The staff are friendly, however, the housekeeping need improvement. The Activities Director is absolutely wonderful! Very kind and talented!

High staff turnover. Food is poor quality, unappealing to residents . The aids and nurses are good for as long as they stay. Night staff not reliable. Belongings of residents lost or put in wrong room. Short staffed, staff overworked. Management hard to reach. Cost is too high for care received.

I found the facility to be very clean with adequate spaces for activities. I was disappointed in the number of activities (which seemed largely due to staffing issues. ) My other problem was that my husband was in the memory care unit and they could not provide him with escort services to appointments. Had I known that, I don't think I would have chosen The Goldton.

My loved one is currently a resident at Madison at Clermont and overall the experience has been okay.

What was shown during the initial meeting with them was not what is actually the case. [Name removed] told us several things that were not exactly true. Examples are they would have the place cleaned before they moved in. It was filthy, I cleaned it myself. The excuse was they didn't know when they are moving in. Well we paid them the money and supplied all the information they needed and told her we would be moving them in by Friday. [Name removed] also said they had a chef from the Hyatt there and that the food was fabulous. Come to find out, there was a young girl, 21 yrs old, cooking and it was not good. She made things so spicy my mother couldn't eat it. I do believe that has calmed down some now. Also, issues with my parents' medication where they weren't getting what they needed, getting stuff they didn't need (like my mother was getting a stool softener when she had diarrhea.) There are a lot of things that just are not right with that place anymore. My parents will be moving out at the end of this month. As far as the staff goes, the med techs are so sweet and kind to my parents. They love them. At this point in time, I probably would not recommend.

I have had issues that might be my own doing, but the cleaning ladies are so sweet Staff have been mean. There is a lack of trust. Maybe new staff will be better. Care - I don't receive any care, even when I need it The food varies from oh that's good to why did they serve is that again - same mushroom gravy and ground meat in many shapes. It's very difficult to select a healthy meal. We mostly need cardiac diet. I didn't join in at first. When I do I have a great time. And have no complaints. Too expensive for what we are getting. I expected more care, kinder care. I feel guilty if I have medical need. Guiltier if I bother the nurses.

This questionnaire is so hard to answer. When we moved in a few months ago, everything was absolutely perfect! But we have noticed over the past month or so, it is not as clean, there is a skeleton staff, all of the wonderful nurses, housekeeping, and caretakers that we have had aren’t there anymore. I am very concerned about activities for my mother who is in memory care. Things seem to have gone downhill fast. I used to recommend Monark Grove 100% but I have my doubts right now. I still love the care that my mother gets. I have no intentions of moving her. But it is not the same as when we moved her in a few months ago. So, if I had to answer the questionnaire from a few months ago, I would give everything 100%! Today, not so much. And I also still think there needs to be a puzzle table in memory care. And the joy rides that used to take place on Friday mornings are not happening anymore. They need to resume!

It was close to home and seemed very nice when touring. The facility is poorly run. Management has no idea what they are doing.

My experience with Goldton was horrible. Lying staff. Lack of care. My son was there for respite care from a stroke.They were to lower the height of the bed because of risk of fall. Was not lowered resulting in a fall the first night. No call from nurse on duty.The facility is clean and food was good but caregivers were not adequate .

This place needs more employees. There was one lady doing everything for all residents on Sunday (42, I think). I was there. Nothing is done as promised. Medicine delivered late. They fired a complete group and the new ones seem to be trying but not very experienced. Activities have been better, but they do not encourage the residents to join in as much as I feel they should. Overall it is not what we were sold. There are so many things that they say but don't do. They do not check on her every 2 hours. I think they need a RN there at night and on weekends. The NP is only there on Tuesday, and they won't call her in. The food seems to be good. My loved one is happy there, so I'll just list what I am unhappy with for now.