Atlas Senior Living

We were made a lot of promises prior to move in, had numerous problems after move in with getting cable service, problems with hot water, washer/dryer not hooked up properly, etc. There has been a lot of staff turnover in key positions which has caused problems. Meals were great at first but have gone down in quantity and quality. I think they have finally gotten staff straightened out and are trying, we have had to up my sister's care due to her declining health and they are working with us. Never an ideal situation in these circumstances, the facility is gorgeous but house-keeping is not the best.

Despite text and phone calls asking them not to allow anything but water before surgery they gave milk and food. That led to a month delay in getting the surgery. We're not residing there anymore. Dad had to wear a catheter for an extra month and we had to have a private nurse monitor him 24/7 because they don't do catheter care at the facility. All that extra pain and money because they didn't follow clear, easy instructions.

We were there for two years. There were some of the original staff that were wonderful. We had a few that did not need to work with elderly people. It got better but they had a major staff turnover and the new director didn't even try to reach out to us about any of our concerns. And when momma died on[date removed] we had to pay for the whole month which we used to get her room cleaned out. By the [name removed] they went in there and started painting around momma's furniture which infuriated us but there was nothing we could do. They had the room rented [date removed] We just felt like they think of the numbers and not the people. I hope for the people that are in there now and thinking about going there that things will be better for them and their families. I'm sorry I laid this on you I guess we just haven't had anybody that cared enough to listen.

The last two months my dad was there were not good at all. We had several bad experiences. The care was much better when it was the [facility removed]. I could tell the last 4 months that my dad was in there that it was going down and not the same. Thank you for all of your and checking on me. It meant a lot. I will definitely refer people to you for help with their loved ones.

My Mom has been there for a little over two months. Facility is beautiful. Auxiliary medical staff is caring and thorough. Meals are first class. Learning state requirements they must abide by slowly. In-house staff is inconsistent in how they approach and care for her. Not willing to care for her differently to meet her Parkinson’s Disease needs.

The Range was really good because they offer whatever care is needed at a flat rate. Other places charged extra for every little thing needed. The food was just not good all around- new chef? New menu? My mother participated at first, but then lost interest. They needed a better activities coordinator.

They are very understaffed in the memory care unit and they have very little activities for the residents.

Based on the experience we have had so far, we would give The Atrium a solid C average. There is definitely room for improvements, I have issues with management and our loved one has some issues as well.

I thought the Director was good as well as the ladies at the front desk. I honestly did not like the nursing staff. It's a nice place if you don't have a lot of issues....but once you start to get some medical issues, it would not be a place I recommend. They also just gave us a big price increase.

She loves the other residents there and is doing more than she has in years which is wonderful. The food is bland with little variety. The protein source is always fish or chicken never beef which she wishes would change. She longs for a hamburger. They have been bought and sold twice in less than a year, so as a result there is frustration with having new administration all the time. My mother is happy so that is what is important, but on our end it is tiresome with new billing etc. Mom is so happy and loves the beautiful facility and active community It is kind of a combo!

Beautiful open facility with large windows to see outside. Outdoor areas surrounded by building, so set up well for Memory Care. Initial time they're very pleasant, then began to regress after the first 4 to 5 weeks. We saw other people wearing her clothes and she would be low on her clean laundry. Worst of all she was left in saturated depends to point of horrible fungal rash from front to back. When she would dry bottom after a showed, blood would puddle in floor from towel rubbing that irritated skin to point of breakdown. She was sent to hospital twice for this. The second time was not allowed to return because after the UTI and extreme fungal rash, her mentality worsened. This was the turning point to her becoming septic in the end. She was there about 10 weeks or so.

Some of the staff treated me as if I was one of the residents. When it comes the meals, the only one selection pbj if you didn't like it. The price was high but competitive

I don't know that they had a doctor that spent enough time there. I did hear they were getting a new doctor which would be good. I would tell others to maybe not to expect the staff to take care of personal hygiene for your loved ones. I thought mine would be on a care schedule each week as I was told but I had to do all of that when I visited, cut toenails, fingernails and get him to shower. Whenever I asked why they didn't, they said he never asked to. I think they only asked him to shower once in almost 6 months. We loved 2 of the nurses. I feel like they really cared. If someone needs extra assistance, they should ask to be on first or second level. Third level is far away and should be for more independent living, not the higher care levels.

I would recommend this facility ONLY if the loved one is independent and IF the family is able to be there on a regular basis to fill in the blanks. We were only there for 2 weeks. During those 2 weeks, our loved one's care depended on who was on staff at the time. We (our loved one) went from great care to being treated with disrespect and shown little dignity. Staff seemed to consist of mostly young women....some not so anxious to help a man....that may have been some of the problem. Communication...we only heard from Legacy when they thought there was a hiccup in them getting paid. The morning we realized our loved one may have suffered a stroke, it was me that called them to tell them my loved one was incoherent on the phone. The move in process...they had rolling carts we could use....other than that, we did it all. Meals: great if your loved one can eat any and everything....not so good at accommodating allergies and preferences. Very costly for what we got! They sound good and look good from the outside....

My parents are currently residents at The Atrium at Boca Raton. They have kept up on their part, which is to allow my mom to spend the day on the memory care floor and then spend the night with my dad on the 4th floor.

I'd suggest to others, making several visits especially with second shift (3pm-11pm). I provided suggestions for improvement to the director, nurse manager, and staff. Things got a little better. However, my dear Mother passed away on [date removed]. In memory of her, I'd like to remain anonymous, please. Madison Heights had a wonderful and caring staff during the day (0700-3pm); only a few staff during 3-11pm (that really cared for the residents). I'm indebted to several staff members who provided exceptional care to my Mother.

My loved one is currently a resident at Madison at Clermont. The staff are friendly, however, the housekeeping need improvement. The Activities Director is absolutely wonderful! Very kind and talented!

High staff turnover. Food is poor quality, unappealing to residents . The aids and nurses are good for as long as they stay. Night staff not reliable. Belongings of residents lost or put in wrong room. Short staffed, staff overworked. Management hard to reach. Cost is too high for care received.

I found the facility to be very clean with adequate spaces for activities. I was disappointed in the number of activities (which seemed largely due to staffing issues. ) My other problem was that my husband was in the memory care unit and they could not provide him with escort services to appointments. Had I known that, I don't think I would have chosen The Goldton.

My loved one is currently a resident at Madison at Clermont and overall the experience has been okay.