American House

Just that they have a lot to offer and you need to take advantage of all they have to offer. The apartment size is nice and the staff is excellent.

Most staff is very friendly. Laundry is the biggest concern. Clothes are most always lost and she gets others clothes. Overall very nice place.

The activities on the memory care side get a 1/5. They're clean and the staff is very nice for the most part. The food in the memory care was terrible, but [name removed] also really needed to be on the regular side and the food probably would have been better there. If the had evaluated him sooner for the regular assisted living, he would probably still be there.

[name removed] is a delight to work with. The place has a warm and welcoming vibe that feels more like a home than an institution. Room sizes are comparable to other facilities, but the location in Bristol makes them a better value than in hotter markets like Asheville

For the most part American house was great. I have recommended it to several people . You don't have to worry much about your loved one while they are there. Be prepared to have some one stay there if your loved one has issues. It happened to my wife and sister when their mother had issues.

The staff is present. The new corporate management is responsive to email & phone calls. They hosted a family meal but ran out of food and did not have sufficient staff, seating, etc. They are now in management transition, and we are hoping for improvements.

Very caring people at the facility. Caring staff and cleanliness of facility. The food is usually luke warm or cold, rarely is it hot.

I like that it's a smaller facility. And like every other facility because we were at [community name removed] . They all need better caregivers with better training

My father really enjoys living there but it is just too expensive for, what I assume to be, the majority of normal elderly people. I can't really comment on meals. Haven't heard much good or bad.

The staff is very friendly and the place is warm and welcoming. Feels like a place you want to live. Have had an issue with medical team not responding (twice). Best for I dependent living than those in that transition between independent and assisted living.

When I call about my Daddy with a concern they seem to get right on it. Yes, we would recommend this community to other families based on the experience we have had so far

[name removed][name removed][name removed]and [name removed]are sooo wonderful. Caring and kind. Front desk staff - [name removed][name removed] and others are good. They seem a bit overwhelmed at times. But very caring to our dad. Hospice staff wonderful too. [name removed] maintenance most helpful as well. My dad is not social which is a significant change in his personality.

American House is great for people who need level 1 care and are still pretty independent. American House also has a great memory care program. Level 2 or 3 care is where it is weakest. They have a lot of staff turnover and that causes lots of miscommunication, gaps in care, and difficulty working with patients who have dementia like my mom. If they don't know how she works best, it's a constant struggle. I live nearby and needed to be over there frequently to check that things were getting done. There was also a lot of administrative turnover and that is bad for staff.

When my wife needed 24/7 care and was no longer ambulatory American House Cottage Grosse Pointe provided her with the care she needed. Because of her condition she could not actively participate in group activities so I can’t comment further on that aspect but I did notice that many activities were offered. White my wife was somewhat isolated staff made frequent visits and checked on her comfort, hygiene and diaper changes and also communicated with her. I visited various times of the day and night and found the same level of care every time I was there. As a result I felt confident of the care she was receiving. I it was costly but I felt she was extremely well cared for. All staff were supportive and with loving care

The food is not very good. Try to be more accurate with the menu,be more diverse with the menu,when you ask for something like extra gravy or sauce you should expect it, but here it's hit or miss.cut down on the volume of chicken they serve,bigger portions if you ask for it. The staff are very helpful and that has been nice.

I think they are a Medicaid approved facility. That could be important if my aunt's funds run out.

We have been pretty happy for the most part. Staff has been friendly and nice facility.

The kitchen here varies so much on the rotation of servers. They range from terrible to great. The food is okay. Several of the servers have not been prepared for how hard it is to work with Seniors. They stand around texting while the experienced selves are overworked. The facility itself is very clean and repairs are done as las reported. I would point this out if prospective clients were to ask me. The administration usually are informative and available to talk to residents.

There seems to be a high turnover of staff so it's difficult to maintain a stable relationship with any of them as it relates to residents individual needs. Some (not all) staff ignore caring for bathroom reminders or undergarment changes for those who need that assistance. Staff on the weekend seems to be more inclined to this, possibly because they are short handed on weekends. IDK (?) Other staff really seem to care and try to do a good job, however.

The rooms are a good size. Dining facilities are great. the food is amazing. The chef they have there is outstanding. The people running the facility are very friendly and are willing to work with you and help you with your needs. The residents are very happy and friendly too.