American House

We have been overwhelmed with Elmcroft of Bartlett. They have just been awesome! They made my mother and my sisters and I all extremely welcome from day one, from the day we started up to this day. They know us by name when we walk through the door, and have gotten to really know mom personally. The only thing I can even think of where they might could improve would be to have a little more variety with the activities. They have a lot of good activities, but a little more variety might get other residents engaged that currently are not.

Overall things have gone well here, I'd give them a 5 out of 5. It's a nice looking clean community, and the staff have all been very friendly. It has worked out well for our loved one, and I they are worth a look for others looking into senior living in the area.

They have been phenomenal. We are really happy with them, and I don't have any concerns. They have been great.

They've done an absolutely fabulous job at Waterside! I can't say enough good thing about them, they brought my Mom back to life! The staff are all very friendly and caring, and they genuinely care about the people who live here. The facility itself is clean and well kept, and they have a lot to offer their residents! The food is very good, it is well balanced and nutritious. Mom is eating much better, and has even lost a little weight! We would recommend them highly to anyone looking into senior care in the area!

Unfortunately my loved one was only able to stay here a brief time before she needed to move to a skilled facility for rehab, but based on the short time she was here I was very impressed with them! The staff are very attentive, and very caring, especially in the memory care unit. The facility itself was lovely, and always well kept and clean. I still have her on the waiting list here, and I am hoping that she will recover enough to be able to move back in!

I spent a weekend there with my mother with the plan that she would then stay for one month in respite care. It was a good plan but it was too confusing for Mom to be away from her own home and I had to scrap the plan. But I was so impressed with the place and especially with the people in charge that I was disappointed that my Mom couldn't stay there. Everyone was so nice and helpful and caring.

We toured this community when we were looking into care options for our loved one. I really loved this place, I was very impressed by everything that I saw here! However I think it would probably have been a bit too "ritzy" for my loved one, he would have preferred something a bit more low-key. They are definitely worth a look!

Six years ago, my much older husband and I moved to American House Village where we lived only 5 months before he died. I moved back into my house where I lived for the last 5 years. When it became necessary for me to have an alternate living arrangement, I came back to American House Village, and it has proved to be a good choice. I have a large, comfortable apartment that is regularly cleaned for me by an efficient, courteous, friendly staff. Acitivities that exercise the body, stimulate the mind and raise the spirit are available to all, and there is something for everyone regardless of the status of their health. Some minor food issues are being "tweaked" to improve the quality, choices and service. Before I moved back here, I investigated other options in the area, but in the end, I chose to come here because nothing else offered everything I have here at a competitive price. I think American House Village ranks quite high in alternative living choices.

When I moved here after a very serious operation and selling my home, it has been the most wonderful experience and has helped so much in my recovery. When I walk into my apartment, I have such a warm and welcoming feeling of peace and contentment. Everyone in this staff, from management to housekeeping, is helpful, courteous and always try to do anything to help.

I have lived here since 2010. I think it is a fantastic place to live. The staff is outgoing and helpful. My neighbors are kind and pleasant to know and have become a part of my life.

Everything here is outstanding. The staff is friendly and helpful. The food is great. The things we do have are wonderful. I can't say enough how much I liked living there. The only reason we moved was my husband and I need more help.

I have lived here for close to 8 years come May 2015. I would not live any place else. This community is wonderful and very well run. Everyone of my needs have been met with great love. I would give it 5 stars!

My brother and I had grown increasingly worried about my mother's forgetfulness and had gotten her to agree to at least look at assisted living options. We visited Elmcroft and she liked it and to my surprise went ahead and put down a deposit. We had planned on moving her in about six weeks later as the room type she wanted was not yet available. Two days later her forgetfulness turned into hallucinations and I was calling both her doctor and Elmcroft to see what we could do. Elmcroft was wonderful about offering to get her into a temporary room as soon as the doctor would complete the paperwork. We got her in the next day and we have been so pleased with the kindness off all the staff and their flexibility. When mom got comfortable in the temporary room, there was no problem in changing our request and letting her stay in that room. Mom has been there about six weeks and has nothing but positive things to say about the staff. With the atmosphere there and some medication, she has made a huge turnaround and is happy.

Over experience with American House has been a very good one overall. They just provide a very good day to day experience, and I'd give them top marks across the board. Everyone has been very friendly, and they are taking great care of my loved one. From what I have heard they also do a great job with the food here!

I'm very comfortable living here.

Overall we're very pleased with American House as a facility. It is clean, the aide and administrative staff are all very friendly, and they have a lot to provide to their residents. However, I'd have to rate the medical staff they work with a 1. They do not seem like they've been properly trained to work with seniors, and really they just are not very good across the board. We've had a lot of trouble with them.

Everything was good. I am just having some problems with my dad right now but the facility was fine.

They do a very good job at American House of Petoskey! They worked very hard to understand the specific needs of our loved one. They were very compassionate, flexible, and accommodating when it came to helping him get situated and moved in. The staff were just very friendly and personable overall.

Overall I thought they did a great job at Elmcroft of Hamilton Place! Our loved one was only here for a brief respite stay, but overall everything went very well! It's a nice looking, clean community, and the staff were all very friendly. We also had a chance to eat here while we were touring communities, and they did a good job with the food!

Todd and Rene are the best! My dad loved the place. It is very warm and friendly.