American House

They seem to have a lot of activities for the residents in the community. You should come do a tour and decide for yourself. If you are on this road and need to come to a decision this is a good place to check out.

This community was cheaper and it was a virtual tour but for us it just was the distance and we wanted our loved one closer. They just were not a good fit for my loved one, I was looking for something that was majority memory care. Very good tour and the contact was very nice. This was just a tough decision and we went a different route.

The upper management staff were very friendly. The caregivers could use a little improvement. The ratio of nurses to residents is a little high. This is a lovely community is the sense of the way it looks. They had lots of activates to offer the residents.

We are taking into consideration that these communities are struggling with keeping their staff members. Their efforts are admirable, but the lack of staff within the care team and even in the kitchen is really effecting the quality of services given to these residents.

We had a good tour at Elmcroft of Hamilton Place. I thought the facility was nice. It was just a little too pricey. It was very similar to a different Elmcroft we toured nearby.

We had a good tour at Elmcroft of Shallowford. I thought the facility was nice. It was just a little too pricey.

We had a good tour with Elmcroft but it was more commercial looking than we would have liked. It was also more expensive.

This is a very nice community and I would recommend it. It is really clean also.

Our loved one was only there for about a month but we did think the American House Westland was a nice community.

The staff here are great!

I have lived here for 5 years. It was best when i moved in, with great food and good support. Thru the years this decreased, there was a high staff overturn. Then things improved. The administration is very good, and they mingle with the residents. I am very happy here.

I really like this facility. The staff are accommodating for what ever services whether medical or memory. I really like this facility. My loved one is actually here now.

The people have been extremely friendly so far, and the sales lady [name removed] has been absolutely wonderful. She has amazing since the move in process, she helped us move and even when our parents got tired she went to get them food. She has gone above and beyond what we could of ever expected. The first impression of American House was fantastic. Sometimes the meals are a hit or miss, but the activities are loved ones have participate have been really enjoyable.

Overall it has been good. Occasionally communication and visitation were a struggle. But the activities staff offers a full slate of activities, although I don't think that they actively engaged my loved one as much as they could have to get her involved in those things. The staff have been good overall, and it's a clean facility.

This facility was way to nice and overly fancy for my loved one. My loved one is just not that person that wants that feeling. My loved one is more into the rustic feeling. This was a nice facility however, similar to a five star hotel.

Overall we have had a positive experience with Elmcroft of Hamilton Place. There were things that needed to be straightened out but when I made them aware of the issues, they fixed them. I love the staff members here, they are taking great care of her. They do have a new administrator and she is very nice, if I have any questions or concerns she is quick to get back to me. The activities here seem to be good and my mom is participating more than she was at her previous facility. I would recommend them to others who are looking.

For the price it is a great place and affordable. They have Advisacare here, and this is the biggest issue. My loved one moved in during the pandemic, there isn't as much activity as we had thought. The dining situation is random and confusing for the residents, but we feel that this might be because of the pandemic.

We were very hesitant at first just not having experienced putting a loved one into a community, you always hear the horror stories, but this is not that place. They keep it very clean, they treat the residents like individuals and not prisoners, we calls the residents happy campers because they truly do look happy. Our loved one is really enjoying the meals and dining service, they give our menus every weekend with food options. Our loved one is limited when it comes to the activities but they are bringing them back and also hand our a weekly schedule showing whats going on. We have no problem with American House, they are doing a good job.

We had a good tour with American House East. We did not choose this facility because it seemed older and it was more dark and dreary which we figured would contribute to depression. It did have a very good price though.

Our family had an in person tour and the experience was good, the community was starting to open back up. We still had to wear masks and social distance. We were able to walk around and had a good feel for it, but we just wanted a smaller community setting for our loved one.