American House

We toured American House East I and the tour was pleasant. We thought the facility was good. This facility was one of our top choices. The cleanliness and friendliness were good, also!

American House has been good to us. They've really gone out of their way to help my mom, who can be fairly difficult to deal with. They're currently renovating the facility.

They have nice clean rooms. The building is modern and updated. They have a lobby, library, sitting area, etc that is nicely furnished. Excellent nurse. High turn over in staff. They don't return phone calls or reply to emails. Some front staff are poorly trained and not able to get answers they don't know. We picked this community, because it's close to friends and to Coconut mall. Nice amanaties and clean.

Its a good value for the money. They keep it cleaned and residents stay clean. The best thing about it, is the feeling of independence for the residents.

American House Sarasota is a nice environment with friendly people. They are struggling with organization to some extent and I think that comes from missing support staff.

The staff are friendly and helpful and try to meet the residents needs. But as with all places they are occasionally understaffed and it is good to have a friend or family stop by on a regular basis. I would recommend American House Lebanon to others.

The dining experience is definitely not what it is advertised to be. It is survivable, but no way restaurant quality every day. Now every once in awhile, they all star it out of the ballpark. Basically, special meals and Sunday dinners. Many times veggies are over cooked!!!! Tooo many carrots. The Mac n cheese is the worst. Gritty. Not creamy at all. Cooked in a hurry, not enough hot liquid to melt the powder cheese. Too many carbs served at one meal!! No peas in the tuna casserole, sweet n sour chicken served like no restaurant serves it. Now, the people are great!!! The hours just seem to too close together. But Livable if you don't have any plans. Would I do it again? YES!!!

They're very good during the week. During evenings and weekends, the staff gets cut way down (likely a factor of the economy) and it's harder to get things done. If you can actually through to somebody, they do answer questions. Overall, it's a good place for a family member. It's a bit more on the expensive side. But it's very clean and well thought out.

What we really like about American House is the staff team and their communication. We appreciate the accessibility to get in touch with them as needed whether that is day or night.

There is lots of fun activities for the residents to participate in. They have a pool and that was a big thing for my mom as well, being able to go on her own. From my standpoint those are the things I hear her mention the most about American House. I would recommend this facility to others.

American House Bonita Springs has been great so far for our loved one. She was able to have an apartment with a white kitchen that is modern and also has a screened in porch which was most important. She is able to get her hair done every week, the value overall is a really good and we would recommend this community to other families. However the meals are not good, they started our great, but now have gone downhill so that could be improved.

I toured this facility and liked it. Clean, friendly, really nice rooms. I liked it, but it was a little bit too far out of our budget.

The caregivers were wonderful but head office staff were not compassionate or capable for position. The caregivers and housekeepers were exceptional to patients and families. Everything but staffing and front office staff were great.

I toured this community and it was very good!

The community is newer and it had very high ceilings and there didn't appear to be enough natural light. The studios apartments felt out of proportions due to high ceilings in a square room.

We've had a pretty good experience overall at American House Fort Meyers. It has been a fairly smooth process for our family. The people there are friendly, and they try their best. My main concern is I don't think there are enough activities. But it has been good overall.

The staff is generally helpful. I think it's been difficult for them with staffing shortages. For example, dinner is often just sent to the residents' rooms, so they're missing out on that social interaction. Aside from lunch and some activities that are presented, there's not other structured interaction. As far as value, when I compare it to other facilities, it's not that expensive. But when you take into account you're basically paying for meals and activities, to me it's a little bit expensive. So I guess all in all, their prices are reasonable compared to other facilities that are like them. I do like the fact that American House is smaller. The buildings are not that big, so it 's easier to get around to the dining area and other areas that are within your building.

So far everything at American House has been good, including the care they provide to our family member.

The people there are extremely friendly since our loved one has moved in - we thought she would have a had to accepting the move but she has settled in very nicely and adjusting well. The place is always very clean and the food is really good. We have already recommend this community to other families and we will continue to do so based on our experience so far.