American House

I've had different friends/relatives at 9 various Assisted Living facilities in Tri Cities: American House is the very best of those. Their rooms are bright, laid out well; the food is better than most places, there are several activities most days and multiple places to enjoy Outdoors. The best feature is their STAFF the nurses, CNAs and RAs are patient, caring, kind, enthusiastic -> the best overall group of ANY facility I've ever seen! *HOWEVER * American House suffers from lack of staff: missing 1 to 2 people every shift, in every position. Current staff are covering marvelously-but canNOT keep up! American House must Hire and Retain good help (-Pay Better!) Lack of staff has made them late with meals, showers, not answer their phone, late helping with personal grooming, unable to Interact in Genuine Kindness (ie take 2min to work a puzzle or watch a bird with a resident-the important moments for your loved one.)

[removed] was horrible. American House itself was fine, [removed], the company they have there is horrible. My mom was there for hospice care and we were extremely upset with [removed]. The team at American House was very helpful and friendly. I am not sure why they allow [removed] to be a part of their organization

The tour of American House Jenison was nice. The only drawback was my loved one really didn't like that only two meals were server daily. So, we decided to go with another community.

The staff is friendly and available. There appears to be very little turnover, which is refreshing. Showers, laundry and housekeeping is done on a consistent schedule. The facility is clean and nice looking. The staff has some gems. There isn't anyone I would say that is unhelpful. The Activities Director has something planned daily and they do a good job including everyone. The food is plentiful and looks delicious. I would recommend that families at least visit this facility. Everyone has different needs, but we are pleased that we moved mom here.

There is no complaints about the food, and it looks good. We picked this community, because we needed another facility, and this was the only choice. A rep from A Place for Mom, came to our house and provided this option. We liked what we saw at American House. They keep my loved one dressed, clean, and well fed. I would recommend to other families.

Our family has had a good experience with assisted living at American House Johnson City. The facility is nice. And the staff are friendly and helpful.

Our experience at American House Hendersonville was pretty good for the most part. The Administrator and Head Nurse are very attentive, caring, pleasant and helpful. Housekeeping and assisting aides and some nursing staff not so much but sure that's pretty much normal for most facilities. I felt they were somewhat lax in assuring residents took all their meds as when emptying her room when she passed last September we found a good deal of pulls she had not taken.

The facility is clean, nicely decorated, and the memory care unit is a secure wing within a larger secure facility. Very friendly staff.

We picked this community, because it was close to my home and had better ratings than others in the area. Also cost was a factor. My loved one likes it there and has made friends. Sometimes she's not happy with some of the meals, and would like a few more options. I would recommend this place to friends.

We picked this community, because of the location and I like what they had to offer and like kindness of people showing the place. They were able to get a room to share with somebody else it was important for him to live with somebody else not by himself.

It's a quiet community, and I picked it because it had a villa available. I like that the villas have no steps. The communication with the staff is okay. I would recommend this place. In fact I have told several persons about it.

We picked this community, because of the closeness to my home. A new wing was opened up that was more affordable- that's about itIt's a good place for my father. I would recommend to other families.

I toured with American House Brentwood and I found the facility to just be "okay". I did notice that this facility was a lot higher priced than some of the other facilities we were considering at the time.

You should warn families that the apartments do not have air conditioning for the warmer weather and that there are no backup generators to power the apartments for the occasional power failures. The nursing staff is very nice and families should be warned that the nursing agency tries to bill in advance for services and I've never heard of any medical service or company billing in advance for services they have not yet rendered. If I had to chose over again I would not select American House Livonia for my mother. I chose American House because I was in a bind and had to make a hasty decision with the quickness.

The staff is very friendly and helpful, they have a good assortment of activities for independent living residents. They could improve on the meals and dining by having more consistency with the process of ordering meals, they change it quite often as to when to pick up and getting it right. I would recommend American House Cedarlake to others looking for retirement living.

Each apartment has a patio or a balcony. Residents are very friendly. We consider all the residents as family. The life enrichment director keeps us entertained and happy. Nice place with nice residents as well as employees.

American House Lakeshore is a good place for me. I've been here 2 weeks, and I'm getting used to living with old people exclusively. I miss my old friends very much! That is very difficult to accept! If only they were close enough for me to drive there and back in a day! They are not equipped to take a trip here and back in one day either. We do talk on the phone, but.........that's not the same. The main reason I moved here is that I needed to be closer to my children at my age. They have been "dropping in" often so I am happy to see them --always! I'm making new friends which is good, but, on the other hand I'm eating too much which isn't good! Hopefully I'll continue to adjust and make this place seem like "home."

The community has activities to engage the residents. Some of the activities include movies and more. There are three meals available for the residents. The residents have a choice to eat in the dining room, or to enjoy the meals in their room. There is a refrigerator available to place snacks in it for my loved one. This is in a nice area, with a nice courtyard for the residents to enjoy when the weather is nice. There is a transport bus available for the residents to use for appointments. There are additional services that are able to be added on, such as medication management. We were told that the start up fee would go with my loved one, if they had to move communities to provide further care among American House. This appears to be a safe environment, and this is important for the family.

Our overall experience has been good with just a few adjustment items. Mount Prospect is a very clean community and the staff members have been wonderful. There are very friendly and very helpful. When it comes to the care, ore of the time it is very good. For the meals - they serve good food and offer nice choices. Based on the experience we have had so far, we would recommend Mount Prospect Senior Living to other families.

For my Mom, the outside area of the community as well as the lack of independent living options drove us to make a chance. Overall we were happy with the short term respite care, but you could see right upfront the struggle they had to get the medication processes correct.