American House

The intake process is very easy and pleasant. The food was absolutely terrible. The food is cheap, such as hotdogs and grilled cheese. Most days the menu says soup or salad for lunch in addition to what is being served, but most times there was no soup and salad. The chicken most times is overcooked and dry, which is dangerous for the elderly as they can choke. The power went out and the facility did not have a working generator, which meant no heat or air for the elderly residents. It took days to get the power back on. Also, the medical device for residents which is an added cost, doesn't not work most times. The purpose of the device is to alert staff if there is a health emergency. I was there on several occasions when my uncle tried to use the device to signal the staff that he needed to be changed. He is paying for staff to change him 3 times a day and he was lucky if they came once. The staff never responded to the device alert. We learned that most times the device alarm system is not connected to the main source in the office. So that means residents are paying for this extra medical alert device and getting no service. If my uncle had been choking or could not breathe and a family member was not present, he surely would have died. I would never or could ever recommend American House to anyone. It is overpriced and a serious safety risk for the elderly. I would say..."enter at your own risk."

It took awhile for my mom to settle in at American House Riverview Senior Living. But once doing so, she really likes it there. Everyone is friendly, the place is always clean and the care (as long as they are not shorthanded) is excellent.

Mom is doing pretty well. She has made some great friends and tho she is moving a bit more slowly, she is still moving! Her only complaint, really, is the food. Although they put on a great Mother's Day dinner, most meals are sub par at best. She loves getting her hair done and enjoys the many amenities.

I would recommend they look around before choosing this place.

Overall, I don't have many real complaints. They have been very helpful and responsive to any issues I or my mother has had. No complaints with the cleanliness. Everyone I have dealt with has been great. I am well pleased with her care, as is she. Mom's situation is a little different than most when it comes to meals, so I have had to deal with I expected. So far, though, it has been better than most other situations in the past. I wish there were more things and opportunities for Mom to do inside and outside, but this isn't really an issue. I just think they may either be a bit understaffed or under-equipped as currently constructed. I'm pleased with the cost, but as with anything these days, it could always be less expensive. Comparatively though, I have zero issues with the value we are getting.

My loved one was previously a resident at American House Coconut Point. Overall, the experience was good. However, the call button technology often failed- resulting in delays getting assistance from the caregivers. The facility and the food menu were very good. The facility was always clean and nicely decorated.

My loved one is currently a resident at American House Freedom Place Roseville. We have been very happy with the facility/experience. They have done a nice job of hiring and retaining people. That makes a big difference to us. We feel like everyone knows my mom and her needs. We don't constantly have to train new people. This level of care is expensive, but given that we feel good the rate, is justified.

We have been impressed by the care of the staff. They really just "love my mother" and let her know! The place is small enough that one does not feel as if one is in an institution. Any time there is a concern, we can call or stop by and talk to admin., who are very quick to address the issue. All of the staff do all of the work. I've seen the Executive Director, and the head of Nursing, serving meals and cleaning up!

I love the everyday care staff there– they are extremely friendly. They even facetime us when we can’t be there. The facility is very clean. I do think they need to improve on the security. Laundry needs improvements as well – all of our loved ones clothes are lost, even the ones that had a name on it. The 2 hour check-ins don’t always seem to happen as they should. " Overall we are pleased with the experience, there are just a few areas that need improvements.

American House, has monthly family night, so family and residents have a fun time to interact for the evening. My mother always has her nails painted now, they arrange flowers and do other activities. Her room is clean, they help her bathe and do her hair. She is well fed, food looks good. We did a planned visit and a couple surprise visits and it was a good experience whether they knew we were coming or not. What convinced us to choose American House was the level of activity, they try to engage the residents throughout the day. Friendly helpful staff, all staff even the ones in the offices, kitchen, maintenance, all know every resident by name and spend time getting to know them, clean, well decorated facility. Good food.

The American house staff was wonderful. Advisacare was awful. I wouldn't hire them to take care of my animals. They did not bring mom her meals several times. They do not respond to her call button, which they have everyone use for everything so they don't know what is an emergency and what's not. Once dad was on hospice they would peak at him from the doorway and wouldn't even check if he soiled himself. Dad passed on [date removed] and we moved mom to a smaller facility [date removed] where she can get proper care.

My mom was briefly a resident at American House Johnson City and she had a good experience at this facility. Everyone seemed pretty nice and the food wasn't bad. Based on our experience, I would recommend this facility to others.

I think it has been overall a good experience for my parents. They changed the food options and don't have a lot to choose from like they originally did. My dad has been struggling with the lack of options, but other than that I think they are doing well there. Good food is something elderly people look forward to, so since the change it's been a bit disappointing. They are well cared for.

We are using American House Bristol for Memory Care for our loved one, so activities are not that important. The facility is under staffed, especially on the MC side. House keeping on the assisted living side looks to be excellent, but on the MC side nominal. The MC side has its challenges due to the residents. I feel they are doing the best that they can with the staff they have, but could do better with more staff. With that said, not just anyone can or should work in memory care.

I have someone very special to me inside this building. He has made amazing progress since he’s been there. [name removed] was with him every step of the way and continues to do things for him every day. She is truly amazing.!!

My dad is currently a resident at American House Holland and the experience has been mostly good for him, so far. The facility is always very clean and I know that my dad is happy there. Everyone is very accommodating and helpful. However, I know there has been an issue with getting my dad's phone fixed and also getting his thermostat fixed. My sister is working on trying to reach someone to get these things taken care of. He can call out, but I can't reach him and he doesn't have a phone number. It's frustrating for me because I like to call him at least every other day.

The staff is very friendly, and they do the best they can… There's just never enough of them. My biggest complaint is the lack of activities.

Staff is friendly however, they seem understaffed a lot of times. There is plenty of room for improvement in the kitchen area and rent is kind of out pricing people, I know of several who are thinking about leaving.

We were pleased with the one on one help from staff members in placing [name removed] into a safe and caring environment. Memory care workers were attentive to his needs and made him feel welcome and part of the unit. His only complaint was too much rice and food wasn’t warm enough. We feel he will be able to return to his home with our help at present time as this is his desire. Should the need of facility return it will be appreciated the consideration of returning to AHM Thanks for everything. We are working with AHM and VA York Medical Center for release date

The move in process was extremely easy. The activities seemed very repetitive, but maybe that's the norm for a Memory Care Unit. I was happy with the staff, less happy about a lot of turnover, though I expect that's not uncommon. Management could do a better job of communicating those changes, as well as management personnel changes. Overall, I strongly recommend this facility.