American House

The staff seems very friendly. They seem understaffed especially on weekends. The help seems overwhelmed.

Nice place that provides great care for their residents. Staff are very friendly. Building could use some updates and the dietary department needs to improve their services. Otherwise, happy with facility.

I think the American House Oak Park is a beautiful facility. Everybody there tries very hard and my experience is only with memory care for the 2 months we were there. Staffing is an issue which I feel will be a problem no matter where you go. Especially on the weekends. My biggest problem was with drug distribution. It took them almost two months to get things right and when I wasn't there, I was having them call me with a photo of the pills before distributed. The PT people were very good and reliable as well as everyone handling daily activities. It was clean and a very good choice for Memory Care. Again, my husbands encephalitis improved and he was able to go home so I may not be able to give the best opinion on long term care. Those I met that were long term seemed pleased but they also stayed very involved. Some sad things were said to me when they found out he was leaving by [name removed]. It was her feeling, I needed to move in there too to independent living! It was hurtful. Everyone else knew [name removed] didn't belong in memory care and were very happy he was going home. When picking an institution, I would say ease of getting there is #1.

Start up cash glitch, canceled meeting, 3 hours getting meds for [name removed] on MLK Monday during snowstorm. Good final prorated of payment. Nothing so bad, but a couple disappointments. All ok at American House.

The facility has a lovely entrance and appealing dining area. I think the front staff could be friendlier; better communication among the staff and supervisor.

The staff at American house Freedom place is understanding and attentive. The activities are engaging and the facilities are clean and modern. I believe my father-in-law is getting quality care for an affordable price.

They encourage participation. On family night the staff encourages residents to dance along with them. Staff will even dance with wheelchair bound residents. They know residents by name. They know their likes and dislikes. My mom does jigsaw puzzles, the staff will often stop and ask how it's going. They will sometimes sit and do some pieces with her. When the staff passes a resident they always acknowledge them in some way.

The staff and corporate staff are very cooperative with handling problems. A one bedroom apartment is about 500 square feet.

Staff members are very helpful and kind. Residents have food choices. The facilities are clean. Management members are available to communicate with.

i loved the residents. The two-bedroom apartment was a great size. Staff was excellent. main complaint was the food. it was not very good and even though we had full kitchens to cook in, there was no way to opt out of meals. we were charged whether or not we went down for meals

The Staff are so helpful and caring. The Residents also look after each other. It is always clean and my Close Friend says the food is wonderful but she skips one meal so she won't gain weight.

The only true complaint I had was trying to get them to add closet doors and replace the blinds in my Mothers room. It took 2 months, which was completely unacceptable. A lot of the issues she had (like getting all her clothes out and strewing them everywhere) were fixed simply by putting a door on her closet.

The pricing discussion is where we've had our issues. It felt a little shady at times.

Very friendly and helpful staff. Maintenance is very prompt at responding to issues.

They accommodated our budget at the time, however I sense that the cost might have become an issue. I would have liked to have better/ more communication with the nurse(s) regarding medications and dosages, and also for them to be more proactive about setting up therapies and ancillary services that we asked for my dad.

The staff can be helpful if you ask. The common areas are kept clean. They could improve on cleanliness by sweeping and mopping Mom's room. Her restroom often needs to be cleaned. They do a good job taking her trash out. The food could be improved by serving baked foods, fresh fruit and salads.

Nothing is perfect, but it has been a very good experience on all counts.

my family member was on purée diet, which was a challenge, some days it was a 5 someday it was a 3. Comparing this place to a Inpatient facility I'm comparing them to [community name removed], I would say it's a 5 - remember my loved one was in their memory care wing. I had my sister-in-law at American house for 10 months. Due to her diagnosis, her medical condition changed from walking to bedbound and in hospice. If you have a family member that is a "wanderer" this locked unit is your best bet. A very small unit and typically staffed with two people. Our previous facility had 83 beds and she was constantly getting lost, and would get aggressive when staff would try to tell her she was in the wrong place. This locked unit inside American House has a lot less rooms to get lost in. They have a beautiful fenced courtyard that I would take her out just to get some fresh air and enjoy some sun. The Activities Director was an additional staff member, and she was caring, loving and attentive to all of the residents, even though some of them can become problematic. Overall, I would recommend this locked facility to anyone that has a wandering loved one.

The quality of the care services depends on the nurse. Some nurses are great and some don't give a care, but based on the experience we have had so far we would recommend American House to other families.

I think it's a great place for people who are able to care for themselves. There's lot of activities for those capable of participating. I think the apartment size is one of the best features of American House Troy.