American House

The facility was clean and open and airy. All the staff seemed very nice. The outdoor area was inviting.

It was a nice facility. Great people a lot of support. [name removed] was very responsive. Appreciated the follow up.

Highly recommend American House Kingsport! The entire staff is compassionate, but [Name Removed] the Executive Director and [Name Removed] the sales director really make the community feel like home!

I am a nurse and I've been a nurse since I was much younger. I have been around care facilities a lot in my carrer and this one is very good. Later on in my 60's I retired to Florida but after my husband passed away, my daughter took me from Florida to Michigans to be closer to family. I love my apartment and I've made many friends here. I like it more than I thought.

A beautiful newer facility. Clean and clutter-free. Very welcoming staff with an easy smile and an acknowledgement by all that I came into contact with. I was impressed enough to sign a lease for my sister. Her future at American House should be very happy and active.

It's a newer place if they prefer that. Wednesday night is wine night. You can bring your own cocktails to dinner (they don't have a liquor license) And they will bring food to your room if you prefer. But then you miss the experience of the dining room. You can use my name.

Everyone was very professional, organized and friendly. Could not have been better. The financial gentleman was very thorough and explained everything so well. The facility is well done. Our only drawback was the size of the bedroom. Everything else was perfect. We appreciate the kindness.

The facility appeared very clean and neat. Our tour guide was very polite and knowledgeable. This was our first visit to any facility of this type and we did it mainly to satisfy a request from our Son. When something happens to either one of us he wants us to have some place in mind as to where we might want to go. American House will definitely be on our short list.

I really liked it and hopefully it might work out for my friend. Marketing associate was excellent in explaining some programs that might help make it work.

The staff have been great, and friendly. Always Looking out for my dad. The cleaning crew is here every day emptying the trash and cleaning the apartments. Spotless. And the balconies in each apartment are nice for him to get air and enjoy the outside. Just has been a good experience. Happy we selected this place.

I would say that over all it was a 5 the staff and food and cleanliness was above what I thought I would see the place smelled good and felt homie.

Only note of disappointment is meds dispensed. Was told we could use up what we had. Didn't happen. After watching and checking how they managed each guest. I understand why Pill bottles take too much time and space. The pop out daily cards solve the problem. Costs are high for everything. This is not the least expensive but the most effective way to dispense that many different meds. Still rate overall experience as 5.

The facility is very well run from top to bottom. They truly care about the individuals that live there. They know each individual and what they like and don't. The events both in house and on road trips are spectacular. If you ask for something a special way it is done and in a timely manner. Both my father and my experience there was wonderful. Would HIGHLY recommend this facility.

We have a bus to take people almost anywhere. Including church. I help some if they need a ride and/or walking dogs. Not sure about others but we have many workers that came here from places because they liked it better . Office people and kitchen servers. They all treat you like friends. Including better food.

American House Somerset has caring, attentive health care staff, delicious food, beautiful apartments and shared spaces, and a variety of fun activities every day! It is a wonderful home for your loved ones.

The Life Enrichment Department sold me! I saw it bring energy, joy and purpose. I saw the team having engaging programs that support wellness, creativity and social connections. Their genuine care helps create this warm and thriving environment.

He really likes it there and is happy with the food, friendly people and staff. The only issue we've had is the unexpected price increase was much higher than we thought it would be. He moved in [Dates Removed]months later, they raised the price 6 1/2%. It's still reasonable comparatively but they should have let us know that was coming.

My Father recently moved to American House on Gleason Road. I could not be more pleased and grateful for the care he receives. From the Executive Director to all staff, they have consistently exceeded my expectations. [Names Removed] create amazing activities for the residents. They seem to have an innate ability to create and encourage participation. I’m a retired RN. I HAVE NEVER SEEN SUCH A COMBINATION OF EXPERTISE AND DEVOTION. Thank you all so very much. Vicki

The staff have been great with my loved one and resolving issues that came up. I do feel that the overall price is a lot and I don't like the cleaning fee that has to be retained for when he is no longer a resident.

The activities are keeping my husband engaged. His room is ample size and has good windows. I would absolutely recommend them to others who are searching for a place for their loved one.