American House

The life enrichment director is phenomenal. She plans a lot of nice activities and tries to get everyone involved. The biggest issue is that my mom has been having a problem in her apartment that I have reported several times. They send the maintenance director, he can't find the problem, and it is not getting resolved.

My tour of the facility was a very pleasant experience. The facility was clean and well appointed. [name removed] was very professional and knowledgable. She offered some great advise and tips.

It starts with the Executive Director, who leads by example here at American House. Where ever she is needed, she jumps in and excels. Whether it's in the kitchen, cooking, helping a new resident adjust, or putting out small "brush fires", she's there. I even caught her pushing a big buffing machine, polishing the new hallways flooring. During the recent ice storm and power shortage her leadership allowed everyone to relax and get through it. She hires good people, prepares them for expectations and then gets out of way so they can perform--the perfect "Head Coach". Her pleasant personality sells American House to everyone.........

American House Meridian in Haslett has been wonderful. Would recommend for anyone who has the resources to pay for it. The cost is very reasonable for the care they get

My husband and I just moved into viva, but we have been volunteering here with our church for over 10 years. This community has the most welcoming and warm staff. We had been into all the senior livings in Oak Ridge but none of them were like viva. We are so pleased with the food. the service, and the cleanliness of the building very far priced for the value.

The care from the staff is excellent. Administration has something to be desired for.

Although I have only been able to visit the facility once, my brother has been several times and noted how clean the facility has been. So for each area noted, I would give 5's for all 8 areas.

What we like the most about the American House Lebanon community is that it is small and well staffed. Yes ,we would recommend this community to other families based on the experience we have had so far.

My father in law does not like the food menu. Otherwise all 5. He says that the food is bland, but we would recommend American House Hendersonville to other families based on the experience we have had so far.

Toured facility and viewed 2 units with interest of probably moving to American House Charlevoix. Very impressed with everything. Neat. clean, happy residents and employees. Lunch was very good and well served. Did not participate in any activities since just visiting.

The staff. Including[ names removed] have were incredible. They went above and beyond to help my father and insure his care. All the staff were pleasant and took the time to know my father.

My mother has enjoyed the facility. She's very shy and she was given an ambassador who helped her socialize. She was given a group of ladies to eat with so she didn't feel awkward during meals. That was my main concern because I'd heard terrible stories about people being ostracized so I was relieved that they placed an emphasis on helping my mother fit in. Overall a good experience.

My mom was sick and she was treated very well over there. I like the facility - only one floor, easy to go around from room to dining room and some other areas. My mom could go with a wheelchair to dining area by herself. My mom room was comfortable. Administrative staff and medical team was friendly. Food was good

They are friendly and seem to know all the residents by name.

The staff seems to be very concerned about the people in their care and about the families that come to visit. The facility is extremely clean and they offer many many different activities for their residents. The fact that [name removed] could take her cat there one of the really exciting factors. The only thing that I have been disappointed in is getting papers completed for [name removed] long-term care policy by administration.

We have had a positive experience with American House -Bartlett, though we haven't actually been able to move my son's father in yet. He is still in rehab facility due to set backs in his recovery. The nurse at American House met with the social worker at the rehab yesterday and when I talked with the nurse afterwards, she told me he will be moving in 2 weeks. I have been very impressed with the friendliness of the staff whenever my son and I are there. We were there originally to tour and later to sign the papers. We have since gone twice to start setting his room up and bring some of his clothes and everyone we see talks to us and seem glad to see us. The building is very nice. Two things that stood out to me about it are the rocking chairs out front and the dining room. I think the rocking chairs give the residents the feeling of being at home as opposed to a facility. The dining room has large windows letting everyone see out .

They called to let me know they had a perfect apartment for my mom. They were very accommodating. Her apartment had a tub shower that would have been a deal breaker. My mom was not able to lift her legs over the tub, so they cut out part of the side to make it a walk in. Everyone was super nice. I think my mom would have loved her place. Unfortunately my mom got ill and went down hill very quickly and passed away. She never got to see her new apartment after we moved in her things and got it all ready for her. They went above and beyond to help make it perfect for her. I would highly recommend American House Southgate.

When looking for a place for my mom it was very important to me that the residents and staff all seemed happy. Usually when staff and residents seem content and upbeat they are getting good care. This is exactly the way it is at The American House. We are so happy that’s where my mom is getting wonderful care.

The staff is extremely helpful and friendly. They never make you feel like you are bothering them. My mom feels so comfortable with all, especially [name removed] who is the director. My mom is in a 1 1/2 bath apartment and it is the perfect size for her and what she needs!

It definitely is a community where the staff care about the people. They know the people who come visit. They are so good to my parents and they go the extra mile to make sure the residents are ok. Only flaw is maintenance, not timely in fixes. Food could be better too. Also healthier. Shouldn't offer dessert so much.