American House

I have met many nice people here.

The American House is a beautiful facility. It is nicely appointed and kept very clean. The director is a hands on manager who maintains a fabulous staff. Those who work here are friendly, kind, sincere and dependable. We have many activities to participate in and the staff is open to suggestions.

I have been living at American House for nearly two years and I consider it one of the best decisions I've ever made. My apartment is a good size, kept in very good condition with weekly cleaners, balcony for outside sitting. The staff is caring and friendly. There are many activities for residents, transportation is available meals twice a day very good. I am totally satisfied.

Lovely clean facility. Staff is wonderful and also goes beyond to make sure we are pleased. Many choices of activities during the day. Meals are good and we have other choices to if we don't want what is on the menu we have a café also at lunch time.

You can go to experience everyday or not attend it is your decision. Most people are friendly and helpful.

my grandmother lives here at American House. I am pleased to say her stay here has been amazing we are really enjoying all the family activites they have for us. Now we can enjoy our time with my gandma. The office is very informative.

American House is so amazing. they are clean and small good not like urine or BM they care for their residents. The activ ities they have keep us enagage and indpenedent. The food is okay but the staff does their best to make it nice for all us residents.

Finding just the right place for my husband was of great importance. We looked at several places but American House was the best fit for him. It was the furthest from us, but it was the friendliest and worked with us. He felt comfortable there When he had to go to the hospital, he was relieved to get back. You could see him relax as he got inside. All the staff knew him and they took very good care of him. He liked the other residents and could relate to some of them. Eventually Alzheimer’s robbed him of the ability to interact but he was well taken care of. I highly recommend American House.

The only direct experience that I have had was an incident when my wife had fallen. As I stepped into the hall and medical person happened by and I got immediate, professional assistance that solved my problem. She called for help and within 1 minute they had her on her feet. It would have taken me ten minutes with a much higher likelihood of injury to my wife. That was a 5. The other incidents involve others and I thought that the staff could have shown a little more compassion. Meals/Dining - 5 for me because I understand that food has to be provided for a variety of tastes and cannot be tailored to my individual tastes. Others do feel that they are entitled to more. Activities- 5 for presentation and appropriate for the residents. It would a 3 for me. Sorry but I have never appreciated Elvis and am not likely to change that. The staff do a terrific job. Value for cost - 5 without question for me. Not sure where my wife would put it. She has dementia issues that (in my view) cloud her judgment.

My mother moved in a few months ago and already has made a ton of friends. She loves the food. One activities the staff take such great care of her and they communicate with me I'm Important as well. Which is such a for when I'm not.

My mother has been here almost one year now she is happy with the staff and food. She lives the activities they have. We are happy with overall care.

I was shopping at Coconut Point mall and heard some ladies talking about this place so I decided to stop. By and take a book even {name removed]. I don't have an appt one staff immediately to me on a tour and a sales woman answered all my questions even if I asked her for beautiful location great staff.

I just had a friend of a friend call me last week looking for a spot for his mother. I would recommend American House after all the other ones I looked at. It's very bright, light and airy, the staff is wonderful. They've been so kind to my mother and helpful to me. Every day there are multiple activities and CNAs come to each person's unit to see if they want to attend. There are games, painting sessions, work outs. There are so many things for my mom to do. Now, as every place, administration could probably use some help in planning and staffing, but I would choose American House again, and so would she

[name removed] was very knowledgeable about anything we ask about. Also, very courteous and accommodating to our needs. Other staff members were also very courteous and friendly.

This community maintained electricity with generator! (5 days) Our amazing management stayed onsite 24/7 throughout for 6 days providing delivering meals and all services! Communication was excellent! Safety was priority.

I get a chance to work in a lot of homes with an assortment of staff. The staff at Charlevoix is awesome! They communicate very well, and if I am not able to make it, they make sure the patients still get the care they would have, along with a follow up to me and my nurse. I don't feel the friendliness is forced, or fake. It makes me want to go to work there.

All the staff is great. I enjoy doing the activities. I enjoy listening to the banks that preform during social hour and ice cream social. I have met a lot of new friends,.

I chose American House because everyone was so friendly. A lot of activities. If I am late from an appointment I can eat in the salon. All of the staff is excellent.

This is my home until I leave this earth. Family parties, communication.

The director was very nice and knowledgeable. Everyone was very nice. The Facility was very clean.