American House

The care staff was very limited during the entire stay of my loved one. We paid for better service than we received. The communication with the manager was limited as well. The elevator was out during my loved one's stay and this prevented the residents from getting out to socialize with other residents. The food was delivered by the staff; however, it arrived cold. They did have activities for the residents on the first floor.

American House is a very friendly place. If you are not in memory care, there is a lot of options for the residents. However, in memory care they don't offer much. The staff are excellent to work with, if we have questions or concerns about our loved one. My loved one doesn't care for the food. There are hardly any desserts for the residents, and the taste of the food could be improved. The community is able to assist with medication management for my loved one. There is laundry, housekeeping, the room, medication management, three meals a day, and activities are included in the monthly fee. Music activities is what has been offered for activities. It would be nice to see other options such as card games, memory games, arts and crafts, or more for the residents to participate in.

this community tries very hard to meet everyone's needs. it is clean, attractive, and comfortable. the food is good and activities are ample and every once in a while we have entertainment.

We were promised to be seen by the physician and to have an appointment set up with their podiatrist and neither has happened in the several months our loved one has been there. That to us is very disappointing. We have had miscommunication and mishaps with our loved ones medication and to us that is a big negative and can be detrimental to our loved ones health which is extremely important to us. That needs improvement. They also could improve on their overall communication. Being the primary caregiver, this community we think would benefit from having a newsletter sent out or monthly meetings to bring the families together and to keep them updated with the constant changes going on in todays world. Besides the communication this is a 5 star community.

My loved one is enjoying it. He's not particularly active, but he goes to the meals and seems to like the food. He's doing well there, and physically he's doing better. They're in the process of renovations now, but it seems clean enough. I would like to see their furniture be more senior-friendly. Some of the pieces of furniture are harder for older people to get in an out of.

I didn’t really like American House Bonita Springs very much. And I can't really put my finger on why exactly - I just got kind of a hinky feeling about it. It did have some pluses to it. I thought they had a good set-up for somebody with dementia. The facility was arranged in little pods, so the residents didn’t have to wander to get to places, but they could still walk and wander around if they wanted to. Everybody seemed nice. But it was more expensive compared to others we looked at.

We find the community to be very beautiful and super clean. The staff members are wonderful and the care services are good. Sometimes we see our loved one needs more skilled nursing and for the staff not having the skilled nursing they do an amazing job. We aren't to sure about the meals and dining, we have not had them ourselves but when we come to visit our loved one eats it all. The value for the money is fantastic, it is more then enough for what we are getting.

The community is very personal for my loved one. They have made sure that my loved one has settled into the community. The staff are good at getting my loved one to physical therapy. They are caring and address the residents by their first name. I feel my loved one is safe here. I would highly recommend the community to others.

they try and do a good job here at Beach House. however, every individual resident won't get enough attention with the amount of staff they have. if you want someone to be around and show close attention to your loved one all the time; you'd have to bring in additional help, like a health care aide.

We were very impressed with what we saw during our tour experience at American House West Knoxville. It was just not a good fit for my loved one, he had a lot of special needs that could not be accommodated.

I toured American House and although they were under renovation, it was a nice tour experience. we chose another community because of its location.

This community did not have the washer and dryer in the rooms and did not have a stove. It was also to far for me and we did not want to be that far away from everything that I needed.

I would recommend the community to others for their loved ones. They have a variety of different sizes of rooms, the cleanliness, and staff stand out to me. The staff are very helpful if I have questions or concerns about my loved one. Overall my loved one has been satisfied with the food. The community has activities available for the residents to partake in if they choose to.

Our family had an in person tour and this community is close by which is nice. However the rooms they had available were very small and the atmosphere was just not as energetic and active as we were hoping. The tour itself was still good, the community is very clean.

This was a good community for your loved one. I liked everything about it but one thing. I did not like the medicine distribution process. Everything else about this community was good to go and I have recommended it to others. They had activities like arts and crafts and holiday activities, games and more for the residents to do to stay busy in the community.

You have to check and see if this is the right community that you are looking for. Everyone has different things that they find important. The staff are great so far.

Overall I thought it was a nice place, the staff were friendly. But when we went to tour there was not a lot of activity which was what we were looking for for my mom. The residents were all hanging out in their rooms. That is why we decided against them.

We're very pleased with it. They've been good to our loved one. The staff is good, especially [name removed] in Sales. We looked at five different places, and they were all satisfactory. But Beach House stood out to us for several of reasons. First, [name removed], their sales person, was extremely flexible with us. She allowed us to switch rooms and was very caring about our situation. And she was able to meet with us at all different hours. Also, visiting hours are flexible, so we can stay as late as we want within reason. They also have a great physical therapy team. We like the looks of the place - the colors at Beach House are all very refreshing and uplifting. And to top it all off, they offered a moving bonus, where a truck came out and moved her furniture from her house at no charge, which was a nice touch. And they also donated a brand new bed to her as well.

This was a good community but there was another community that I just felt was a step above and what I really wanted for my loved one.