American House

The call light and a/c didn't work for the first few weeks. That was disappointing. I feel like sold services we didn't need, even after I said no. Now we are stuck paying higher rates

We love the size of the facility. It's fairly small which makes it more intimate and the staff are super friendly. The only negative was when we initially met with the director to sign the paperwork, she and the marketing person weren't exactly on the same page...they told me different things and I had to get them both in the room together to make sure we received what we were initially told (regarding price, services, etc). It was nothing major and we worked it all out. The other thing was that we were asked by different staff members to sign various paperwork over the first few weeks. It seems to me all the paperwork should've been available when we signed the lease.

Great staff, attentive director.

The staff is super nice. They are all good with the patients. We just have issues with appointments from time to time.

American House is well kept but not fancy. The staff is efficient, cooperative, and friendly. Meals are flavorful and well presented. Substantial building walls make the individual residences are quiet

Staff was very friendly and accommodating. Facility was clean and homey. plenty of social activities for residents. I would have given the place a 5 but we did have some hiccups with dispensing of meds by med staff. Things were eventually resolved but there was still room for improvement.

The staff seems very friendly. They seem understaffed especially on weekends. The help seems overwhelmed.

Nice place that provides great care for their residents. Staff are very friendly. Building could use some updates and the dietary department needs to improve their services. Otherwise, happy with facility.

I think the American House Oak Park is a beautiful facility. Everybody there tries very hard and my experience is only with memory care for the 2 months we were there. Staffing is an issue which I feel will be a problem no matter where you go. Especially on the weekends. My biggest problem was with drug distribution. It took them almost two months to get things right and when I wasn't there, I was having them call me with a photo of the pills before distributed. The PT people were very good and reliable as well as everyone handling daily activities. It was clean and a very good choice for Memory Care. Again, my husbands encephalitis improved and he was able to go home so I may not be able to give the best opinion on long term care. Those I met that were long term seemed pleased but they also stayed very involved. Some sad things were said to me when they found out he was leaving by [name removed]. It was her feeling, I needed to move in there too to independent living! It was hurtful. Everyone else knew [name removed] didn't belong in memory care and were very happy he was going home. When picking an institution, I would say ease of getting there is #1.

Start up cash glitch, canceled meeting, 3 hours getting meds for [name removed] on MLK Monday during snowstorm. Good final prorated of payment. Nothing so bad, but a couple disappointments. All ok at American House.

The facility has a lovely entrance and appealing dining area. I think the front staff could be friendlier; better communication among the staff and supervisor.

The staff at American house Freedom place is understanding and attentive. The activities are engaging and the facilities are clean and modern. I believe my father-in-law is getting quality care for an affordable price.

They encourage participation. On family night the staff encourages residents to dance along with them. Staff will even dance with wheelchair bound residents. They know residents by name. They know their likes and dislikes. My mom does jigsaw puzzles, the staff will often stop and ask how it's going. They will sometimes sit and do some pieces with her. When the staff passes a resident they always acknowledge them in some way.

The staff and corporate staff are very cooperative with handling problems. A one bedroom apartment is about 500 square feet.

Staff members are very helpful and kind. Residents have food choices. The facilities are clean. Management members are available to communicate with.

i loved the residents. The two-bedroom apartment was a great size. Staff was excellent. main complaint was the food. it was not very good and even though we had full kitchens to cook in, there was no way to opt out of meals. we were charged whether or not we went down for meals

The Staff are so helpful and caring. The Residents also look after each other. It is always clean and my Close Friend says the food is wonderful but she skips one meal so she won't gain weight.

The location is very convenient and [name removed] who is the driver is great. The food and food service is in serious need of help. The staff is not very well trained and the food is mediocre. The property is very nice. The rooms are very spacious, the general staff seems very attentive. What they are lacking is training in the dining room as well as the meal options. There are times that the staff cannot take a simple order or get drinks correct. They seem to be out of food quite a bit. They also seems to be quite a bit of turnover in the staff. In the one year that I have been there I believe they are on the third or fourth chef. Yes, we would recommend this community to other families.

The only true complaint I had was trying to get them to add closet doors and replace the blinds in my Mothers room. It took 2 months, which was completely unacceptable. A lot of the issues she had (like getting all her clothes out and strewing them everywhere) were fixed simply by putting a door on her closet.

The pricing discussion is where we've had our issues. It felt a little shady at times.