American House

American House is well kept. There are a variety of social activities for the residents to engage with; some taking place at the facility while others are 'field trips'. The meals are of good quality with a diverse menu. The building is quiet; I may be mistaken, but I believe it is constructed with concrete block or poured cement. I recommend American House.

Clean , staff friendly, had a lot of activities on the schedule. As of now plan to move there after I sell my house.

Cleanliness is good. Room size ok for one person. I keep the cleanest room. Some of the residents are hogs . Come and go as we please, we are independent. There are some spaces available.

Lately it has not been as good. Found sticky floors and a urine smell in the Lobby. Also, costs have increased every year over the past two years and even though we pay for level 2 her hygiene is not monitored. The cleanliness of her bathroom has been unacceptable the last two visits. Possibly because they have known she is leaving they have not been as conscience.

Overall a very positive experience. Positive things were the staff is extremely friendly and caring. They will visit your loved one in the hospital or rehabilitation facility before accepting them at American house to make sure their facility is adequate for your loved one. The food was very good here. They have a personal chef on staff for planning meals. Each patient has their own room with a bathroom. The facility is newly remodeled and looks great. Price is very reasonable for what you get. Negatives: seems like they are short staffed all the time and may not have enough nurses all the time. One night, the roof started leaking in the middle of the night, and no one came to move my mother out from under the water leak until the morning. They did fix the leak that day, however. Also, there is only one entrance and exit from the facility grounds that let's out onto very busy Emondson Pike. A wreak occurred one afternoon right in front of the facility entrance and I was told that is not uncommon here. Be careful entering and leaving this facility.

I have met some great people on the staff and residents too. The place is second rate. They don't even have a vending machine. The new administration is not the friendliest, the food menu needs to be more diverse.

Adequate staffing, staff is friendly and helpful (lots of interaction with the residents), room is nice and kept clean. Mom loves it and often talks about the great care she is getting there.

We liked the small size and the staff that took care of my dad during his last days were amazing. They treated him with love and respect.

I liked the building being one floor, the room where my mom was staying. Also I liked the way it was organized, easy to move with the wheelchair , I liked the laundry. The people were friendly and willing to help.

American House East I (AH) director, managerial staff, employees are extremely nice and efficient. They were so helpful and the facility gives a traditional feeling/old world look. Dining facility and food are good and cooking staff are polite. AH activities are plentiful for residents and certain anyone could be happy living here. Apartments were the size needed for seniors. My family chose AH for my elderly mother for an independent living life but also have the possibility of additional assisted living services when required. AH was also the most economical in value we found. Out of the three senior communities reviewed, we stopped looking when we found AH.

The care services are getting better as problems get sorted. The top lady is brilliant, the sales person not so helpful. At the moment, we would not recommend this community to others.

They need to come to the rooms more often and check on their memory care people specially if they have medical conditions. My loved one was in there and she fell and couldn't get up and had to wait until someone came in, which was a while. There needs to be a way to alert the staff in each person's room

Our loved one does not participate in the activities. I like the fact that it's clean. The fact that alot of the staff are new is understandable, but we weren't met in the day of mom's arrival by anyone to tell us the ins and outs! People didn't even know she there. Only [name removed] knew I was bringing her the day she moved in. My mom only eats one meal there a day and her portions are very small for what she pays to live there and we've asked for that to change but most nights it's the same. I love the size of her room and we have it looking really nice.

Onboarding was not smooth with medical staff and dispensing medications early on. They did however get it right after a few days. The staff is excellent. It is very clean! The food is excellent!

The staff was very friendly! I liked the idea that they do not use agency staff, staff is permanent and seem to be treated well. Three therapies are available which is a plus. My concern was with the size of the rooms. Also, in Memory Care, residents must share a bathroom. We have had experience with this as my mother was in a memory care facility and this did not work for her. Also Memory Care residents are allowed in other resident rooms which will result in lost clothing and other items.

I was greeted and made to feel welcome. [name removed], who led the tour, gave me a small gift bag. Before the tour, she gave me a folder containing info on American House. She clearly explained the monthly price breakdown, as well as mentioning additional fees for pets, medical assistance, etc. [name removed] introduced some of the staff., who were well-groomed, friendly, and polite. We saw residents happily participating in activities. One of the residents was walking in the hall with an adorable small dog; the facility appeared pet friendly. I saw a menu posted near the cafeteria. The meal options sounded appealing. [name removed] said the chefs offer dietary accomodations. Housekeeping and laundry were explained. [name removed] explained staff-coordinated transportation to medical facilities, shopping, and off-site activities. Next we visited two apartments. They were well-lit and immaculate. Each unit has its own temperature controls. This place was beautiful. I would be comfortable living here.

Biggest issue for us has been the lack of communication - there is no handbook or guidelines. If a person doesn't have a strong advocate, they could get lost of shuffle.

I would say 5, but my mother-in-law says she's tired of the food. The staff I think is absolutely amazing. They are very friendly and helpful and go out of their way. I have been there for events. I think the food is amazing. I think they are very lucky to have the chef they have. It's a very clean place. The maid service is good, but they do not all speak English, which really irritates my mother-in-law. I have to say that I feel wonderful that my mother is in a safe caring environment. I do not worry about her at all and I'm there 2 to 3 days a week. The size of her apartment is perfect. She's able to go to the bathroom and bedroom and kitchen with no problem.

I have been looking for a memory care facility for my father. American House in Jenison is one of the places that I toured. The facility was clean, all the staff I encountered were friendly, and all of the residents that I saw in the community areas seemed quite content. The set up for the memory care section is appropriate for somebody with Alzheimer’s or dementia. There are good programs in place to actively engage the residents. The community areas are set up nicely for residents to visit with each other. It’s in a good location within Jenison and not too far from the highway. Ultimately, I placed my dad somewhere else, but that was only because my dad needed skilled nursing that was slightly more than American House provides as an assisted living facility. If my father had been able to be placed into an assisted living facility, I would have chosen American House - Jenison.

Overall the tour was great. The person giving the tour was wonderful. She was very accommodating and knowledgeable. The facility and or community wasn’t quite what I was looking for. But I will still include it when I present all the communities that I’ve visited to my family. Thank you