AgeWell Solvere

There is LOTS of turnover. I know that's an across-the-board issue, but it's been alarming how many people only work there briefly.

The staff members at Beach House are super friendly but they are having some staffing troubles which is causing certain areas to lack. The quality of care could use some improvement - such as the consistency with showering and changing beds. It is not entirely their fault but its causing some frustration. The activities are horrible, they do not have anything for the residents to do - on the weekends and even during the day. They do not have nurses on the weekends they really only have the med-techs there to give medicine to the residents.

This was a good community. There was no doctor on staff and this was the drawback. The ratio of staff to residents was too high.

Our family had an in person tour and it was a nice tour but when it got down talking about pricing, the individual we were working with was going back and forth not really be straight forward so it kind of gave us some red flags.

We knew right away when we walked in for our tour that this was not going to be the right fit for my loved one. A lot of the residents here seemed to be much further along in their dementia/Alzheimer's journey than my loved one was.

The cleanliness was up and down due to a lot of turn over. My mother did not participate in the activities due to her condition however, there was always something going on for the residents as I could see. I would say to take your time and look around. While people are very nice and very friendly there is a lot of turnover. While this industry has a lot of turnover there was a lot of turnover. The administration has completely turned over in the time that my loved one has been here. I am hoping that with this turn over things will begin to get better. One of the red flags to me was that I asked to speak to other family members or residents and they would tell me they would let me speak to someone and then they would never provide the references.

We had a bad initial interaction with my loved one here. There is a new management team, who is working on making improvements for residents. The activities for the residents have been limited due to the pandemic. Movies and board games are some activities currently going on.

My loved one did not like the feeling of these communities and that was the only reason that we did not go with this community.

Sonata is a nice community both inside and outside. Our loved one's stay was at the beginning of the pandemic. The room wasn't cleaned to our satisfaction such as dirt under the sink, marks on the light switch plate, and more. They had a housekeeper and the housekeeper didn't clean the room. The concierge was great and knew everything. [name removed] was good. [name removed] was not good and lied. The staff wouldn't treat the resident the same if the resident would complain about the staff. We had to hire private care due to my loved one being a fall risk, and Sonata wouldn't help with our loved one since they were a fall risk. The private aide was caught sleeping in my loved one's bed or chair and the community caught this aide. The community didn't report any of the issues that they had with the private aide. The aide allowed my loved one to fall, didn't make the bed, or clean. The private aide had COVID, never had temperature taken at Sonata, and then passed COVID on to others. The same company sent over a new private aide, [name removed], and she was an angel.

I would advise to stay away from this community. If your loved one is at early stages of needing memory care and just needs a little bit of reminding this place may work. However anything beyond that they are not willing to help with it and require outside help. We were lied to, we moved our loved one from another area in Fl and i forwarded all information to make sure that there weren't any issues with insurance. They had the information and stated that she would be able to be seen by the doctor because she was in network. Once we got there she was never seen by a doctor and advised that her insurance was not covered. They could not manage her medication because of the doctor situation. When I moved my mother she was supposed to go by medical transport in a wheelchair and I was supposed to be called when she was picked up and I wasn't notified until after 1 hour later. It just wasn't run well and bad communication. The director of nursing left and no one was notified of it.

It was a nice facility but they would not stop pestering us. They were really desperate for our business and kept calling even after we place our loved one elsewhere. They were even calling after our loved one had passed away.

The community talks a good story but it takes a long time for things to get corrected, if it is fixed it goes back to the way it was after a short time. They do a lot of things well but I have problems with medication, but they have had a good plan for Covid. I have had issues with some of her basic care and have had to complain. there is a high turnover with the staff so when things are corrected and someone leaves we have to start over again. They did start garden visits so we could see our loved one and that was nice. I would not recommend this community

We have had two family members join this community, one was on the assisted living and the other was in the memory care. The assisted living is great, the memory care is not. The staff is very nice, cooperative and will try to work with you the best they can. I would shy away from memory care if your loved one has advanced dementia. If your loved one doesn't fit the mold of mild dementia they do not work with you. The assisted living is fine, they were very loving and passionate towards our loved one. We felt that they were getting a high level of care in assisted living. they have been very diligent following COVID restrictions. Non of the residents have had COVID, they have done a very good job with cleaning and keeping the residents safe.

We chose The Pearl at Fort Mill because of the availability at the time. The room sizes here are decent. I would want others to know when looking into the facility that you should visit it first before putting your loved one here. The best part about the community for us would be the location since it is close to family. I would recommend.

They were personal things that I was not favorable about. I had a problem with them not accommodating the request to place my loved on the first floor. This is because he wouldn't know how to access the first floor, due to his memory loss. My loved one was getting upset because he kept setting alarms off, and felt it was disturbing others. The loved one was always trying to be personable. He was always offering to help in the dining room, as he doesn't want to have others waiting on him. I also asked for my loved one to be taken down for meals, as he wasn't one to remember to eat. My loved one would remember to eat in the morning. I decided to go check on my loved one, and no one came to the door to meet him. I found out that my loved one wasn't in the room. The staff didn't know where my loved one was. They found him a few rooms down. The staff would come to let them know about 10 minutes until dinner, and they weren't taking my loved one down for dinner. They were letting him make the decision whether to go down to eat. I ended up taking him out of the community. The community took the money for the rest of the month, and then the community came to my house to collect the following month. This was because I didn't give them a 30 day notice.

We placed my dad in the memory care and it was not a good fit. He was just in the early stages of memory care. He then went into the hospital. When he returned from the hospital he had to be isolated. When I went to visit him, he was yelling for help. When we went into the room he was crawling on the floor trying to get to the door. He had been yelling for help, the staff did not immediately get him off the floor. I do not know how long he was on the floor yelling for help. My dad had significant issues. He needed a lot of help but they told me they could handle that level of care. I do not feel they could manage that level of care. He went back to the hospital and he never returned to The Retreat. They did charge us for holding the room and never checked back with us at all. They never let us know that the fees were accruing and just sent us a bill. We did not get any of the $3000 community fee back. He was there 3 nights.

The facility is new and clean. The apartment I was shown was nice and designed well. The common areas are attractive. The place was very quiet. I didn't see much going on. Patients sat on the front porch. There were few staff members floating around. I didn't feel a happy vibe. The prices for rooms are high. Care is extra. I feel neutral about this place,

I’m writing this for my sister who is a resident. It’s a beautiful facility, friendly and compassionate staff. However, the food is substandard and should be improved tremendously. There is absolutely no reason to serve food that is boring, not tasty and cold. You can make delicious food, economically. The need to take this issue to task immediately. Cleaning residents rooms is another issue, but the food is the #1 .

probably good for advanaced dementia. Not a good match for my husband as he is only very mild dementia. ONLY rooms are private. I fear my husband would isolate even more than he does now. Staff nice, but again feel he is not bad enough on his walk to dementia to like it there.

I am sure it will a lot more put together when the remodeling is complete.