AgeWell Solvere

Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.

Addington Place of East Lake would be fine for independent living or someone that needs minimal assistance. The aides were above average, but clearly overwhelmed. The dining room staff was exceptionally friendly and did what they could to encourage socialization. Housekeeping was minimal, again probably geared more towards residents that required minimal assistance. I would recommend Addington Place of East Lake for residents that require little assistance.

As you can see, we are not pleased with most of these categories at Somata. We've had experience with other places and other family members that were much better.

I have a lot of displeasure with the care, activity, medical attention, communication and general care. The industry in general, under perform their promises and continue to raise rates and fail in a lot of areas.

Sonata Boca Raton could offer more outdoor time for the residents. We would probably recommend this community to other families, we don't know many other places we would recommend.

My Dad was a very outgoing and personable man. After the change in staff at the top, he seemed to become a little more reserved, guarded and not quite as happy. He was not a big complainer but I did notice change which was why I was investigating a new place. There are some good "staff level" people there that were holdovers from previous management. Both my Dad and I were very appreciative of them and their kindness. They expressed some genuine sadness with his passing and were helpful to me after and my transition of his belongings afterwards.

This facility is best for serving those with severe Alzheimer's and behavior problems. However they are under staffed currently. We have moved my father to a different facility.

The other two reviews listed are not for this location or facility. It is not in Peachtree City. It does not have a pool and is only one level. My parent has been there for a few years and the level of communication and service has fluxucated over the years. Before it was owned by a corporation, the staff seemed to care more. COVID aside, which they handled very well, the lack of staff and communication is frustrating. I am not sure why the overturn of staff is so high, but there are good staff members. There just needs to be more and more like them. Their hiring practices are questionable. There was a cook/head of the kitchen that no one, staff or residents, liked or could get along with. After he finally left, they (different management) hired him back a few years later. After all my complaints, I was livid. This man threatened residents and messed with food. Hopefully, they finally get the new pharmacy integrated because that has been an issue off and on.

They are on their 3rd manager and 2nd office manager. Sense of urgency is lacking.

The information received during the tour is not accurate I.e. daily activities provided are either not available or infrequent. And the round the clock supervision is questionable. We plan to put a camera in the room for better oversight.

My loved one was previously a resident at Sonata Boca Raton. The facility did not provide sufficient aides. The food was good and my loved one's room was good.

Staff are mostly friendly and helpful. They need to Hire a new chef. Also, two activities directors have quit or be fired in the five months I have been there.

The day staff is heavy with the best of the staff. The evening staff is not receptive, rarely the same people working. The morale has gone down considerably over the last month. I've often witnessed staff arguing about tasks and many disinterested. This has been ore frequent over the last month.

My loved one moved into the facility a few months ago. With a change in management from [removed] to Sonata, the transition has not been smooth. Expected routines and management are not up to par yet. Myself, family members, and my mother are happy with the immediate staff that works with her - nurses and assistants. We are praying that all of the promised services (including routine showers, laundering, housecleaning, daily organized activities, etc.) will fall into place soon. Otherwise, the cost of the facility is certainly too high for the services currently promised but not offered.

My mother was previously a resident at Addington Place of East Lake. Overall, the experience was okay, but there's definitely room for improvement. Wait times are very long to get help. Some of the help was rough with my mom. Constantly rushed. They were also cutting way back on food portions. The food was average/above average taste. As for recommending this facility, I would definitely look at multiple facilities to compare.

Our family had an in person tour with Poet's Walk and they answered all questions when asked. Tour general. Not knowable on specific dementia systems and care. Could not give average time frame of employee turnover. Did give evidence of including all residents even bed ridden in activities. Staff communicates with tablets so kept current of residents status. Was still impressed with place.

Areas they could improve on - our experience started off very well, our loved one was there for less then 5 months and then he had came down with covid and passed. During that time the communication could have been much better and could of prevented some things from happening.

I would tell others that the food Is very good, but unless the resident plans to eat in the main dining room, food is served only at the start of mealtime. If you get there later, they have no food. There has been bad attitude from some of the staff. My loved one felt bullied and disrespected by some of the staff. Others are very nice and helpful, but I suppose that's true everywhere.

The staff in the kitchen is fantastic - they are very well managed. The food is amazing. The front desk people as far as sales staff and the director are very accommodating and great. The challenge seems to be finding aids to manage the day to day care.

This place is not for my mom, she is an active person and the activity is geared towards walkers and wheelchairs. We had a very hard time trying to get her meds to her at the times she was used to. I really did not have much interaction with the staff.