AgeWell Solvere

Very, very lovely, great area. But it's really small, ~80 Independent Living residents, 70 Assisted Living. I think it's just too small for our tastes.

Dedicated building. Total # residents in mem unit: 15. All inclusive. Nurse 6-7 pm. Dr. onsite 1 day/week. Transportation to doctor appt included but must provide an aid.

From S. A. $4000 per month - this is assisted living. Also listed at $1,600.

I think it is a wonderful community, that is trying hard. They don't have adequate number of staff to care for the residents. Sarabella is using a lot of agency staff to assist with the care and number of staff as it is a newer community. The community recently hired a new Activities Director and they are trying to implement a new activities. The activities seems to be going into a good direction.

When we first moved our family member to Serenades it was outstanding and continued that way until September 2017. Since then the care staff was reduced. Followup from all staff is non existent. The lack of care has dwindled. Team [removed] is no longer involved with the activities. Some of the newer residents should be there as their needs/actions require a higher level of care. There are some very caring aides, unfortunately they are overworked. What was once outstanding, is now in a tailspin and needs corrections.

Service is bad

Director of Sales and marketing, needs to be more familiar with her job and facility. The initial process of arranging for my Father to be admitted, was not clear and had various problems. She was off property when I needed her direction and advice the most, and would not return an important call till after she was back, 3 days. Promised mobile pendant communication, in house, but found out later it was not available. Fair to poor follow-up in the new resident process, after deposit and rent was paid. Accommodations and food are fair to good, according to my Father.

The food is somewhat bland. We realize they are trying to cater to a large group with varying diets and they do provide spice alternatives but wish there were some items with some flavor. Other than that everyone is nice, attentive and always supportive without being pushy or aggressive.

My parent has Alzheimer's and was stayed in the memory care facility here for a little over a year. I looked into many facilities and this one stood out from the others. However after time, the level of care declined to where I was concerned for my parent. I can not say for certain what the cause was however I can tell you that I am not impressed with the new director that took over in 2014. I spoke with her to give her a chance to address some of my concerns with my parents's care and she suggested I give her two weeks to resolve them and she would follow up with me. That time and more passed and nothing changed and she never got back to me. It was not until weeks later when I gave notice he was leaving, she was very responsive. There are some great people working there. The activities director is spectacular. Many of the nursing assistants are incredible, however there seems to be some favoritism under the nurse manager and staff is encouraged to be neglectful and lazy if you are in inner circle of hers so that work is easier for them. Ironically, it is the nursing assistants outside the head nurse's inner circle that truly care about and take care of the residents. Some of the concerns I had were that they would not do things unless I asked, such as trimming nails that were close to becoming infected, shaving, showers where rarely given and often it was obvious that my parent had been in the same clothes for multiple days. Stains and messes in the apt floor were never mopped. This facility is new and they have a great customer facing marketing team. However this facility is all looks and no better and perhaps worse than many others and costs much more. In summary, I feel it would be dangerous to leave a loved one under the care of this facility unless you make frequent visits and constantly request and remind these people to do their job.

My mother lived here for three years. A few caregivers were kind and compassionate, but management was unstable, changing every 4–6 months, and staffing was frequently inadequate. After renovations, rates increased significantly, burdening families. Most concerning, I discovered near the end of my mother’s life that the facility is not qualified to administer prescribed narcotics because they do not have a full-time RN—only med techs who can give basic medications. They could only give her meds during daytime hours when certain executive staff were on-site. We were never informed that they could not provide proper end-of-life care. For a facility that advertises full memory-care support, this lack of transparency was unacceptable. Families should ask about RN availability, medication administration, and what care they can truly provide before deciding.

The food is not good and the food service is worse than that . It takes over an hour to get your food in there. Last week it took one hour to get a hamburger. An hour! That is totally insanity! And on top of that, I saw a water bug yesterday !

The staff: upper to lower management does not respect residents request or follow up with our concerns. We have been charged [removed]$ extra last 2 months and as of date; no one has given us a reason. We have contacted them on several occasions. I have recorded most the times.

No I wouldn't recommend. I only stayed 3 weeks. It's lacking

The meals served are literally inedible. I would not recommend this community ever.

I notices mold and mildew in a room that I was seating in with my family member while visiting. This is very unacceptable. Once I noticed it we cut our visit short. Hopefully it will be taking care of by the time we come back into town.

When we first moved my parent in it was great. Since then, it's been taken over by a management company and downhill ever since. They can't keep staff (top to bottom), having to use agency staff who really don't care about their performance. They didn't like residents hanging out in the lobby so they moved all of the furniture out. You have to beg staff to help your loved one with ADLs. Concerns are met with all talk and no action. And the price and additional charges keep going up. Giving the second star because the food has gotten a little better.

Poets walk was acquired by Monarch. The techs left. The director left. I have seen one or two barely trained techs watching over 30 plus people. The place now smells. Cleaning seems irregular. Food has gone down hill. Sad. Seems money is what Monarch is all about. Results: people are leaving

They have incredibly high staff turnover and inconsistent policy implementation and communication is lacking.

The facility is very nice and the people are very kind, but my mom was in stage seven of seven dementia and she did not belong in that place. She was only there for 12 days and we had to move her to a Memory Care Place that could handle her better with her needs. It was a home health care place.

Liked: Clean in common areas. Activities are plentiful. Restaurant had friendly staff and good resident interaction. Disliked: Communication in general lacking. Resident care was poor.