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The staff members were fine, we had no problems there and when it came to the care services they did what they could. However the community was not made aware of the severity of our loved ones health condition. They were lied to by another worker who evaluated our loved one. The head nurse told us they would not of accepted our loved one has a patient if they were just truthful about the condition in the first place. The food was good, she did seem to like it. When she needed help eating, they were always very accommodating.

The staff was very good, we liked all of them. They were very nice people. The communication between the staff and the family was good and they kept us updated. I would recommend this community to others

It is quaint, and not an institutionalized community. It feels like my loved one is living in a small neighborhood. There are only 20-25 people in each building. The staff are very good to work with. They are responsive to questions over my loved one.

Ratings answered above

The rooms at the community are adequate in size, we have no complaints, however we are having some issues with the overall rates.

ratings above

This is a community of approximately 50 residents. I was pleasantly impressed with the virtual tour and the information provided by [name removed]. I have a few questions about the availability of music for him and other residents. I am concerned about the ratio between caregivers and residents, which I was told is one for every 10 residents. My other concern is his transition specifically with the need to guide him to it. I liked the place very much but I need to have more information on the chef/cook and the quality of the food. I will visit again to clarify and asked specific questions about exercises, activities, and music. Also about the possibility of my volunteering 3 hours or so every day for a couple of weeks to help with activities, and then lower to two for a couple of weeks, then one, and finally stop once we agree he has transitioned. This one is very closed to a 5

My loved one is in the independent living area of the community. No place you will go is perfect. The communication among staff seems to be a little poor. Generally they are willing to do anything they need to do for residents.

The staff is helpful, courteous, and friendly. Their attitude is always upbeat and helpful. The concierges are wonderful, pleasant, professional, and helpful. They do the utmost to make the residents happy. The food is of decent quality. The staff in the restaurant is wonderful, helpful, professional, and knowledgeable. The female director and her staff of directors manage the property very well and are very caring and professional. Maintenance keeps the property in excellent condition, and housekeeping does, as well. The residents are from various places and appear to be knowledgeable and friendly, but, nevertheless, that is not true. They are, typically, boring. They vary in age and come with different interests, of course, which makes it difficult at times to not sit at dinner and laugh. The pool is beautiful. The activities are wonderful and allow for different choices. Overall, I am very happy in the facility and I find my day filled with different things to do.

The staff is very friendly. During the Covid-19 pandemic, they have been sending us newsletters regularly about what they are doing and planning for the residents and their safety. The price at Sonata At Coconut Creek is a bit high. It is a pretty nice place and I have no complaints.

The community and bathrooms are always clean when we go to visit my mother-in-law. The staff communicates very well with the family members and are very patient with the families that I have seen. The staff is very good about staying on top of my mother-in-law's care and are very patient with her in particular. We do think they could do better with the laundry.

My mom moved there because she could not live alone any longer. The residents were at Merrill Gardens were friendly and kind. The food could have been better. They really tried. The room sizes and outdoor space were good.

We chose this facility because we felt is was the best place for my wife. We liked the layout and the cleanliness. We felt it was more of a facility that would be able to care for someone in my wife's condition. I don't know a lot of the staff because I can't go visit my wife right now because of the virus, but the ones I have met seem pretty nice. The food is fine but my biggest concern right now is that my wife hasn't being eating well.

I was there when they were doing a sing along which was so much fun to watch. Lots of people were sitting outside in front of the building underneath the veranda. The place smells very clean. On the 2nd floor there are enclosed balconies. Downstairs has a courtyard with putt-putt golf. There are reading rooms, wii bowling, pool (game only), a rehab-type gym, salon, art room, reading area, planting of veggies is encouraged, menu changes are every 6 weeks. Memory care is on the 2nd floor and you need to have someone with you with a code for the elevator that is scanned to get to the 1st floor. What is to keep anybody in assisted living just walk out the front door and into the busy street? The people there smiled a lot, there is a very busy activity calendar, many exits are all clearly marked, nurses stations are there and medication technicians handle the meds. A physician visits once a week, but not each person is seen by the doctor. That is more like once every 3 weeks. I don't believe there is any wait list. This place is one year old and I believe 75% occupied. How is billing the long term care company handled? Incontinence? Showering?

Nice building. Has unsupervised Swimming pool, which could be a nice benefit. Rooms clean and staff is very nice.

Sonata has a beautiful memory center. It’s in two separate buildings one for mild to moderate and the other moderate to severe. It’s nice because it’s in its own building and not set inside a building. Meaning it doesn’t feel like a prison ward. The bedrooms are nice size, very modern, clean and very nice.

First of all thank you for sending all the pics of my beautiful sister. Secondly, she is so happy there. She loves her caretakers. She’s made a few close friends and is friendly with everyone. I’m glad that I made the choice of Poets Walk for my sister. [Name removed]

liked sonata but again rooms to small for two people. maybe something we have to live with.

Just moved my mom there 3 months ago. She likes it a lot. I was hoping there were more intellectual activities. A bit difficult to understand the doctor communication. I will figure it out.

Much improved over the last year. The new chef has prepared a variety of delicious meals. Still having some communication problems among the staff, but seem to be getting better once management addresses the issues presented by family of resident.