AgeWell Solvere

The marketing director was superb but unfortunately the care team never quite met expectations

After our discharge we need a community to provide care. Upon meeting with the sales people, they were able to answer my many questions and made arrangements for a move in. They were accommodating to the care that was necessary.

The Hampton at Meadows Place did not impress me. I did not like how the residents were situated. The staff was friendly while I was touring the community. The overall place was clean and seemed to be maintained well.

Seemed more suited for former military. Did not appear to be a place she would be comfortable at.

This was a new community that was still under construction at the time. The staff was nice, but they had alot of issues while going thru construction. I was not happy with the dust and other areas of cleanliness at that time. I was worried due to finding a side door left unlocked. I would inform families to take a look here first.

[Removed] sales representative very attentive polite helpful stays in touch. Will not tour or consider until building is completed and [Removed] has had residents staff in operation for at least 4 to six months. This organization sounds promising but we need more than brick and mortar to view before making a decision about our mothers memory care home. We need to see residents living [Removed] and see [Removed]employees programs in action before we could ever consider making this our mothers forever memory care home.

When my parents made the transition from being at home to an assisted living community we made the decision to go with Horizon Bay but quickly had a change of heart. it had nothing to do with the community itself but the location. We wanted Mom and Dad to be closer to us kids so we'll be moving them. The time at Horizon bay has been good. The staff are nice and friendly although they did not encourage them to participate in activities so most of the time Mom misses out. Other than that things went well.

Toured - like - several floors - gazebo out back - gates reduce walk-on traffic and walk-off residents. Noted several care staff about during the day as a part of work and services - I liked that.

I hired Elder Services to take care of my mother while I was away. The initial meeting went well but everything after that was just not what I expected. The caregiver did not interact with my Mom and mainly stayed to herself. She warmed up frozen meals rather than cooking. I have a cat and asked that she empty out the litter box which did not get done either. I considered using them again but probably wont.

Has changed ownership 8-1-15

I moved my mom in here this week after being recommended by a place for mom. The whole process to get her into this place was a mess from the beginning. Seemed very rushed to get us to sign and everything they did seems like a set up. For starters all pricing info was labeled "TBD" instead of giving us a hard price on things. Then when discussing prices everything was written down by the staff on scratch paper and nothing official. All legal docs they used have "TBD" in the pricing in order to give them freedom to bribe you with low costs only to totally shock you once you have signed the lease. They do all of their care fees "a la carte" style instead of care packages like some places and boy does it add up fast! Extremely nice place though and the staff is all very nice! Very clean and a place I feel very comfortable having my mother at. Just please use caution when signing your loved ones up for this place and demand that they give you a hard price that is on all legal documents signed. Do not fall for their "hurry up and move them in before your space is gone" game and make sure you have security within your documents you've signed.

I don't think they have enough medical help. There is not even a nurse in memory care, which to me, that where it's most critical. They do in Senior living. It's a beautiful facility, but the care needs to be improved.

I don't they have enough medical help. They don't have a nurse in the memory care. They have one in assisted living but it would seem more practical to have in memory care.

He had some good caregivers. They put me under a lot of pressure to move him because his care needs had progressed and I understand that this may have been from a desire to get him the care that he needed, but it also felt as if they were very concerned about protecting their statistics too.

We toured this community when we were looking into care options for my loved one. Some parts of this community looked very nice. The outside areas, the foyer, and the assisted living areas were all very new and nice looking. However, the memory care area where our loved one would have been was just one long hallway that didn't feel particularly warm or inviting.

Private pay only. Private room - $5300. Shared room - $4800.

It seemed a little cleaner and a little fresher than the community that we ended up choosing, but in terms of overall value, it didn't compare. The price for what they offer wasn't worth it.

We visited a while ago. It seemed like there was too small of a population, and not enough going on.

It just didn't seem to be as small and as well run. It seemed like it was kind of going through some growing pains as far as their procedures and things.

We have had lots of fall downs on what we expected from Homewood. The marketing guy was very good and kept saying “If you want the best are for your loved ones, we may not be the least expensive, but we are the best.” Since then we have been scratching our heads. The staff does not seem to communicate with each other and really seem to not take responsibility. When an issue arises and you ask them what happened or how it happened we just get empty answers like “I don’t know” there was only one member of the staff which was a college student that actually said “I don’t know, but let me find out” We are paying about $3,400 a month to have our loved ones here. They do charge a low start rate but when you start adding services needed it really adds up fast. The community itself is beautiful and is in excellent condition. It is a smaller community compared to the others in the surround area. Everything about the community is actually really good except for the actual care services and their lack of communication. It seems like no body here really knows what is going on.