AgeWell Solvere

Parents have been in there for 2-3 years now , its hard to get hold of them the internet phone is always down due to the terrible internet as well as tv, its clean ,good employees. Have some disconnect with the laundry , not a hands of place must go in and take care of things once a week or so. But could get probably with a higher care option.

It was good, but it was not the level of care that we needed. We didn't know enough about what was needed, and I don't know if maybe the assessment wasn't very thorough. They had only a few caregivers for a lot of people. I think the patients are expected to be more independent. It was clean but the room wasn't as well kept as I would have hoped. This seems to be more for an independent person. I never really knew how much we were going to pay for place, when I would ask they would give me the base rate, which is vastly different based on care level, that was frustrating.

They're doing a good job here, overall. They're providing the care my loved one needs, and although she isn't always happy with what they provide here I feel like they're doing the best that they can. It's a nice looking community, they keep it clean, and the staff are friendly.

I was only there for a little bit, but nothing really stood out. The main reason that we didn't choose it was because the memory care was on the third floor and my dad would have had a harder time going outside unless he was chaperoned (which he wouldn't like.) I was also not as homey.

My review would be that it was a good ALF for independent livers that will seek socialization in their own. Not great for more isolated individuals or those that might need to transition between independent and assisted living.

The apartments at Fox Ridge are not wheelchair friendly AT ALL. Difficult access to both upper and lower cabinets and closet space, and doorways, while possible, are tight. If you are limited to a wheelchair it is also difficult to change rooms if a bigger one becomes available with a "zero-step-in shower... unless YOU want to pay for installing / renovation... have to pay them to improve their property... I would also recommend a interior camera that records.

Mom has been in the facility for six months and they have yet to vacuum and clean the place . I have reached out numerous times to the director, wellness director, and housekeeping manager and still they haven’t cleaned. They have missed doing her laundry numerous times and even tried to enter her apartment at 1:00 am to gather her laundry. She thought they were breaking in and was very frightened. On the plus side, her caregivers have been very kind and helpful and nursing has been very responsive. Nursing 5 stars, housekeeping 1 star. And she can have her dog which gives her a great deal of comfort.

I felt like they did not watch my mom as well as they should have. I paid extra for urinary incontinence, but they obviously weren't paying attention because when she ended up in the hospital right before she died, her bladder was about to rupture if you were changing diapers and things you would notice that she was not urinating. Then, when my mom passed away, she was taking to the hospital the second day of September, and then she was put in hospice and they would not refund my money. They said that I took her out of there on my own, so therefore they would not refund my money for the month of September, they said I didn't give 30 day notice

Con: Staff headcount is an issue. Memory care residents. often go unsupervised Pro: office staff communication is prompt

It would have been fine for someone that doesn't have behavior concerns. My husband was combative so it wasn't a good fit for us. The activities were pretty much the same everyday. Exercise videos for hours in the morning. All the residents just sat there and stared at the TV. There were a few other things thrown in but not much. I know there was a big turnover after we left so it may be different now.

[name removed] was an exception, she was not happy there. She would not take part in the activities, was not cooperative with the staff etc. Some of the other patients there seemed to be content. Overall it's a very nice place and we would recommend them to other families.

After a thorough search for a memory care after a hard experience at another assisted living, we settled on Serenades. One of our most important criteria was staff longevity and continuity of care. We asked specifically about this, asking how long the administration had been there, how committed they were to staying, how many years the average care employee stayed, and if the facility keeps the same staff with the same residents as often as possible. We met with the administrator and the sales person. Both of them gave very encouraging answers. Sadly, once we moved in, we found the opposite to be true. We found out after we moved in that the sales person had already informed the company she was leaving. Within a month of move in, the Administrator, Director of Nursing, and sales director quit or transferred to another location. We have had a revolving door of staff and a very high turnover rate for caregivers. The caregivers are kind, but we hoped for more longevity.

My dad was moved into Memory Care. They had a TV blaring at a high volume constantly. There was not a quiet place for him to go except his room. Also on the weekends the staffing is questionable. My dad got very sick & they called me. He had fallen out of his bed & he needed to go to the hospital. They had called the paramedics but they said he wasn't injured. He was actually very sick with the flu but they didn't catch that. He was extremely dehydrated & I called an ambulance once there which was totally necessary. He looked terrible. I actually thought he was dead when I went to his room. He was sitting in a chair by himself with his eyes closed. The Assisted Living side is better. I would give them a 4. Both my parents have passed away so these are not good memories. There were a lot of very nice people working there. Not a bad place. Memory Care is challenging anywhere.

Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.

Addington Place of East Lake would be fine for independent living or someone that needs minimal assistance. The aides were above average, but clearly overwhelmed. The dining room staff was exceptionally friendly and did what they could to encourage socialization. Housekeeping was minimal, again probably geared more towards residents that required minimal assistance. I would recommend Addington Place of East Lake for residents that require little assistance.

As you can see, we are not pleased with most of these categories at Somata. We've had experience with other places and other family members that were much better.

I have a lot of displeasure with the care, activity, medical attention, communication and general care. The industry in general, under perform their promises and continue to raise rates and fail in a lot of areas.

Sonata Boca Raton could offer more outdoor time for the residents. We would probably recommend this community to other families, we don't know many other places we would recommend.

My Dad was a very outgoing and personable man. After the change in staff at the top, he seemed to become a little more reserved, guarded and not quite as happy. He was not a big complainer but I did notice change which was why I was investigating a new place. There are some good "staff level" people there that were holdovers from previous management. Both my Dad and I were very appreciative of them and their kindness. They expressed some genuine sadness with his passing and were helpful to me after and my transition of his belongings afterwards.

This facility is best for serving those with severe Alzheimer's and behavior problems. However they are under staffed currently. We have moved my father to a different facility.