AgeWell Solvere

Staffing in any organization is critical to one's success and I have found the majority of staff here a sincere desire to help. Their kindness is greatly appreciated and I feel we are not treated another number. Unfortunately evening and late shift helper need more development. Rooms are very nice cleaning staff does a good job. Nurse on staff till 10pm is greatly appreciated. Consistently good food is appreciated. Physical and occupational therapy. staff are professional and sincerely care about their patients. When working shuffle bus is helpful.

Facility is clean and bright Staff friendly. Lots of activities for residents to partake in. Orientation to the facility of resident and family of resident could improve. Food is okay. Monotonous. Pets are allowed so that’s nice.

They have always been very receptive and tried to remedy any issues I might be having. The activity director is above and beyond and has made it such an enjoyable experience. My mother loves it there so much!

I have been pretty satisfied with the facility. The main thing that stuck out was that it does not smell. I used to service nursing homes and a lot of them. The smell of urine was very prevalent. I've never smelled that at Elan. Overall, I would recommend Elan WestPointe to others.

The staff at Sonata are phenomenal!! There is not one person who doesn't smile and say hello, or offer to help. I've even seen the Director in the hallways touching up paint. They have been above and beyond. However, my dad had a health issue that took about two months to get cleared up. I was unsure of where the disconnect was....and I think I've narrowed it down to their in-house physician. Although he's extremely convenient, I think I would suggest future residents to keep their current physician.

There was a change of ownership a while back and a lot of staff changes. That was hard. Now everything seems to be running smoothly, I don't know the new staff as well as I did the old. Communication with families seems better.

I was told many times that something would happen, but that wasn't communicated to the right people and so it didn't. The yard is beautiful, activities are great, staff is very friendly and food is very good. The only downside is a lack of communication between care admin's and their respective staff. Potential residents should ask for specifics for what their own personal care plan will look like and then hold them to it!!

The guests are friendly and I have made several new friends. The apartments are a reasonable size and have everything you need. The food is very good but I have had trouble losing dining points at the end of the month in lieu of carrying forward as they supposed to.

If we could give them a 4.5 we would. They have been efficient, caring, professional, nurturing facility with a fabulous physical, speech & occupational company part of their care & treatment.

They were very accommodating because I needed respite for 8 weeks. Overall seemed pretty good when I visited.

my sister has lived here for a few months in assisted living and she is very happy. no place is perfect but this community is friendly, clean and inviting. the new management is great. I would recommend this community to anyone!

the new management here truly made a difference. the community is friendly, quaint and beautiful. the sales team comprise of warm-hearted women who truly care about your loved one. I would recommend this community

We are very pleased with the care our parent and other residents receive at Retreat. They listen to any concerns we may have and do what they can to answer them. Staff is happy and caring. Management always there to answer questions and offer advice.

Overall, I would recommend this community. The benefits outweigh the weaknesses, and it is an overall a good value, especially when compared to other nearby communities. I would say the food/dining is a bit of a weakness. Quality is inconsistent, variety is lacking. They often run out of items (hamburger!) or have things on the menu that they refuse to cook (steak). Meat/fish is frequently overcooked and dry and bland. Desserts are great though! Activities are varied and numerous, as are the physical facilities. General use areas are very clean and well maintained. Staff are wonderful, warm and friendly. Weakest points are laundry facilities (woefully inadequate in number of machines), weekly unit cleaning service is very minimal/limited in scope.. Cable service is only included for a single TV. A second TV costs $[fee removed]/month. This was not made clear ahead of time. Wi-Fi signal is weak in many areas. It's slow and often goes down altogether. Transportation to doctor's appointments is very limited. This was a major attraction for us, and has been largely unavailable. When you're lucky enough to get a ride, they refuse to turn on the air conditioning in the vehicle that transports them, even with a heat index of 90-100 degrees! (Too much money they say) Huge disappointment! Despite the shortcomings, it's a lovely facility..

Addington Place is a very clean community, lovely apartments, nice dining room, but the food is....okay, helpful staff who seem genuinely caring of their residents. Staff greet ME by name, which impresses me

Communications of changes from management such as change in pharmacy providers or of management team to families is not timely or consistent. They do try to follow up on care requests or dining issues. Staff is very familiar with residents and their needs.

Great in the beginning, but the community changed management companies and although the one site management team had not changed the atmosphere and delivery of magic services had suffered some setbacks. Just doesn’t feel quite the same!

I've only been contacted by the facility one time when my mother fell but I know she's fallen several times while living there. I feel the staff could be more communicative, even if over text, about her current health issues. Otherwise, the facility is great and my mom is settling in well

Overall, the nurses and support staff were kind, professional, and knowledgeable. I didn't find the front main front desk person especially friendly, but they were helpful if you needed something. I had an issue with the administrator and the assistant administrator when my mother-in-law had been hospitalized and been in rehab for a UTI. When they came to evaluate her, they wouldn't let her return to the Atrium, although according to the evaluation paperwork, she should have been able to return, although she was weaker than she had been, and would need more care. When she left she was a level 2, and I will agree that she was probably at a level 4 at that point, but I thought she deserved the chance to get more therapy to gain more strength. She had started out there as a level 4 and had done well until she was at level 2, before her last hospitalization. When I called to question it, they told me she could come back if I got her on hospice so they would have some help. I think they didn't think I would be able to do that since she didn't have a terminal diagnosis at the time, but I did get her set up for comfort care, and they still refused to take her back, after a year living there and being told she could age in place and stay there, she had to move to a new facility. At that time I learned that she couldn't get therapy while on hospice, so we discontinued hospice so that she could get therapy, which she did benefit from for a short time. She was later diagnosed with ovarian cancer, but was able to stay at the new facility and continue therapy until her death. Honestly, I think Atrium wants a younger, more vibrant clientele, and that was the main reason for the decision.

[name removed] health declined quickly. She was unable to there very long. They were not able to start therapy and wound care as quickly as stated. Care staff seemed frustrated with her level of care but we paid for their highest level. Lovely place for more independent residents. Facilities wheelchair van transport and driver exceptional. Food service excellent. A beautiful facility