AgeWell Solvere

We toured this community's independent living portion while looking into senior living, and everything looked very nice! However, where we ended up moving was the assisted living portion and I would HIGHLY recommend avoiding them if you need assisted living. They've got almost nothing for the residents to do in terms of activities, everyone either sleeps or watches TV in their rooms. And, even if they are able, the assisted living residents are forbidden from using the pool or gym in the independent living section. The woman who runs the facility has been extremely unpleasant to work with, and in my opinion very unprofessional. She's been hostile and dismissive about my complaints and suggestions, and seems to respond to the other residents the same way. Don't make the same mistake we did and assume that the assisted living would be as nice as the independent living section! Make sure you know what you're getting!

I DO NOT RECOMMEND THIS FACILITY!! BEWARE!! I GIVE IT ONE STAR FOR MISMANAGEMENT AND POOR CNA ATTENTIVENESS, DON'T LET THE OUTWARD APPEARANCES FOOL YOU!! EXPECT AN ADDITIONAL LEVEL OF SERVICE CHARGE THAT COSTS YOU MORE BUT DOES NOT PROVIDE ANY ADDITIONAL OR BETTER SERVICE!! MANY TIMES THE FLOOR IS UNSUPERVISED OR UNATTENDED, EXPECT FREQUENT TURNOVER AND RESIDENT FALLS!! FAILURE TO ORDER REQUIRED OR REQUESTED MEDICAL EQUIPMENT HAS RESULTED IN MULTIPLE HOSPITAL VISITS, BED FALLS, HEAD INJURIES, STITCHES AND BED SORES CURRENTLY IN LITIGATION FOR BREACH OF CONTRACT RESULTING FROM BROOKE ELLIS', EXECUTIVE DIRECTOR'S RESPONSE TO IGNORE RATHER THAN SETTLE PROPERTY DAMAGE CLAIMS. ALWAYS REPORT SUSPICIOUS ACTIVITY NO MATTER HOW SMALL TO THE STATE OF FLORIDA GOVERNMENT AGENCIES! AHCA, DCF/APS, FLORIDA ELDER AFFAIRS DEPARTMENT/FL OMBUDSMAN, CENTERS FOR DISEASE CONTROL. KEEP ALL CONTACT INFORMATION IN YOUR CELL PHONE FOR QUICK RETRIEVAL AND ACCESS. EXECUTIVE STAFF IS QUICK TO BLAME SUBORDINATES, OTHER MEDICAL SERVICE PROVIDERS, PATIENTS OR THEIR FAMILIES FOR ROUTINE PROBLEMS OR CRISIS SITUATIONS! IF YOU HAVE AN IMMEDIATE CONCERN OR ISSUE, CONTACT THE WINTER GARDEN POLICE DEPARTMENT OR THE ORANGE COUNTY SHERIFF'S DEPARTMENT AND DOCUMENT AN UNBIASED INCIDENT REPORT. YOU MAY NEED IT IF YOU NEED TO LITIGATE!! KEEP A JOURNAL OF DAY, DATE AND TIME; AND TAKE PICTURES OF INCIDENTS AS THEY OCCUR. PHOTOGRAPH AND RECORD ALL YOUR PERSONAL CONTENTS IN YOUR ROOM, CONTACT THE LOCAL LAW ENFORCEMENT AUTHORITIES IF YOU FIND ITEMS MISSING OR SUDDENLY LOST!! VIOLENT OR ABUSIVE RESIDENTS AND ISSUES ARE HUSHED BY MANAGEMENT AND NOT ADDRESSED! MANAGEMENT DOES NOT RESPOND TO ATTACKS BY VIOLENT RESIDENTS UPON THE STAFF, WHAT MAKES YOU THINK THEY WILL RESPOND TO ATTACKS TO YOUR LOVED ONE!! EXPECT FAILED EMERGENCY RESPONSES, LACK OF CNA TRAINING AND PROTOCOLS. EXPECT NOT TO BE INFORMED WHEN YOUR LOVED ONE'S CARE PLAN CHANGES. BEWARE OF MRSA, SCABIES, CONTINUOUS URINARY TRACT INFECTIONS AND FUNGAL INFECTIONS!! THERE IS MORE .... BUT I WILL STOP FOR NOW!! .... IF YOU CAN AFFORD TO BE IN THIS FACILITY, YOU CAN AFFORD A GOOD ATTORNEY!!! LOCATE AN ATTORNEY THAT SPECIALIZED IN NURSING HOME ABUSE, NEGLECT AND PERSONAL INJURY BEFORE SOMETHING HAPPENS!! THIS IS A TRUE AND PERSONAL EXPERIENCE!! I FEAR FOR MY MOTHERS LIFE UNTIL I CAN MOVE HER ELSEWHERE!! I DO NOT RECOMMEND THIS FACILITY!! BEWARE!!

The community was nice when i moved my parents in a few years ago. Now there's a new director [name removed] who is extremely rude. My parents are not happy with the way they're being treated. I was also told that the food is not good either. The kitchen chef [name removed] i have met. She doesn't carry herself in a professional manner and she's rude. However, some of the caregivers are caring and kind. I feel that another place would better suit my parents. Or the pavilion should invest more time into finding professional staff who will show my parents and the other residents respect and kindness. After all the pavilion is the residents home.

Everybody was very nice, very kind, but when it came down to telling us the full price before we signed the contract. They did not tell us there was a charge for each and every extra that was done for my mother. There was a lot of miscommunication. I will not go back there again.

The tour went good they all smiled but come to find out it was just a dog and pony show. When we went to move in mom they had a major OSHA violation, there was no power in her room. They had to run an extension cord into her room just so she could at least watch the television. My mom uses a walker and is at risk of being a tripping hazard and she was forced to have to maneuver around the cord in hopes of not falling. It’s obvious that they treat the patents in the memory care ward differently than the other residents. I fear that mom is being treated differently when I’m not their. I was moving to move mom out but they talked me into keeping her their. I constantly visit at all different times of day just to check up on here. They never have any activities for the memory care patients all they can do is sit around and watch television all day. They said that they had a nurse on staff 24\7 come to find out after five there is no nurse, and the nurses are sweet but the CNA’s are bad. Mom had a bad fall and ended up having to go the emergency room. I had to stay a couple of nights with her just to make sure that she would be ok. I have M.S that’s acting up due to how exasperated I have gotten due to having to deal with “Homewood.” I’m looking for another place for mom as we speak. One star was generous of me.

If the individual needs specific care and more assistance than normal, it's not the place for them. The administrative staff and care staff were terrible, although there were some people there trying to do the best they could. The food was acceptable. But overall it looks better than it really is.

They should have never taken him in, he fell 4 times while he was here for 11 days. He was in the hospital 3 different times. They were not able to handle him at all and it was a horrible experience. It is a wonderful facility only if your loved one is not a fall risk. They care more about the money than the resident.

I would tell others that the way the place gets managed is okay. The rest of the community and staff isn't as good. The lady at the front desk is charming. The manager is fine. The caregivers weren't good to work with.

Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did.

The preserves kept my friend as a prisoner for 2 months with a 24 guard. He escaped with the help of a lawyer. He is his own guardian. The food was terrible. The room was cell- like

Well, in general it’s OK. However, they can’t ever seem to get the billing right. They don’t clean the room like it should be cleaned every week. They are shorthanded at times and can’t get to my mom until way after she calls for them. They sent my mom to the hospital one time in an ambulance With no good real reason. They didn’t treat a rash that my mom had. They are not real good at attending to medical needs. On the positive side, the residents seem to be nice and friendly.

My first experience was seeing the director [name removed] whom I had to make greet me. She seems to be a little racist because she greeted the Caucasians with no problem. As we entered the dining area [name removed] went directly to the serving area and preceded to go in the pots and take food out without washing her hands. I wouldn't dare have my mother stay here because of this woman actions and disrespectful. The place is very nice but the staff are scary especially the upper staff.

AVOID THIS PLACE They are mismanaged, understaffed causing the residents to suffer. Seek other arrangements. The pictures devoid of residents are inaccurate. Costs go up, care goes down. Our list of complaints is long, we are seeking an alternative to this nightmare. Do NOT place your loved one here.

The care here is horrible. The facility is beautiful and it's a shame that the staff is so incredibly incompetent. They have already been through a number of executive directors and directors of nursing in the short time they have been open. Do not take your loved one here!

I seriously am considering a wrongful death suit against them. I would not recommend them to take care of a loved one

If your love one has Dementia with agitation at times , the staff is not capable of handling them !!! They are suppose to be a Memory Unit specializing in Dementia but that is false!!! They just want the patients to be calm and passive. One staff tells you one thing and the other one tell you a different story. Never judge a book by it's cover!

Family member has come down with scabies/lice, mistreated,never diagnosed correctly or overly concerned. Some employees doze off, especially at night, while residents sit staring.

Extremely argumentative when confronted about care or anything for that matter. The mind is not stimulated, everyone sits and intimidated by so many accents and demeanor, only one American works in Cumming location, once in door , you lose control.

During my father's time at this facility, he had scabies twice . He also developed a MRSA infection that was the size of a grapefruit before I was notified or treatment was initiated. His fingernails grew so long he scratched himself until he was bleeding several times. I received several calls from the facility where the person calling me did not know my father and told me they were calling regarding my mother. My father has been at another facility for several weeks now and is doing much better.

I was going to add to my previous review, but apparently you have to sign up to read all of the comments...another red flag in my book. Anyway, my MIL has been out of there for at least a month. She received a check from the federal government which had been opened by the facility and then put in an envelope with their return address and nothing else but the check in the envelope. Not sure why they felt if was appropriate to open her mail but that is [Removed].