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8.3

Review Score

1,096 reviews
31 communities
2 senior living award communities
Starting from $X,XXX/mo

AgeWell Solvere community listings

Showing 31 communities
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Legacy Ridge

16001 Loves Mill Ln, Gainesville, VA 20155

Starting at$X,XXX+ monthly
8
8 Photos available
9.6
Review Score
36 reviews
Provides: Memory Care

Legacy Ridge takes a purposeful, comprehensive approach to memory care through state-of-the-art accommodations, a warm and welcoming environment, thoughtful programming, as well as amenities and finishes that prove no detail has been overlooked. From the Safe and Secure Courtyards, Spa, Fitness...

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Pavilion at Great Hills

11819 Pavilion Blvd, Austin, TX 78759

Starting at$X,XXX+ monthly
18
18 Photos available
9.6
Review Score
77 reviews

I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining...

Provides: Assisted Living, Memory Care, Independent Living

The Pavilion at Great Hills Assisted Living & Memory Care community has a little something for everyone. Located in beautiful North Austin hill country, we are near three major hospitals, numerous shopping centers including two miles from the Arboretum, theaters, museums, great restaurants,...

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Bartlett Reserve

300 Meredith Dr, Durham, NC 27713

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
9.8
Review Score
102 reviews

My mother has been thoroughly enjoying her time at Bartlett Reserve senior living. The warm and welcoming community, combined with attentive staff, has made her feel right at home. She loves the engaging...

Provides: Independent Living

Bartlett Reserve is an independent living community located in Durham, NC, in the heart of the Triangle area near Research Triangle Park. The team at Bartlett Reserve sought to create an entirely new independent senior living concept, blending the needs of today’s seniors with 4-star level...

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The Mansions at Sandy Springs

7300 Spalding Dr, Peachtree Corners, GA 30092

Starting at$X,XXX+ monthly
9
9 Photos available
4
4 Floor plans available
9.7
Review Score
15 reviews

My father was a resident here for the last year of his life. The staff and amenities are superb! There is such a family community at The mansions. I am so grateful for this place for my daddy to have his...

Provides: Assisted Living, Memory Care

At The Mansions at Sandy Springs, you’ll find more than a brand new building, an excited new team of committed professionals, and programming designed to meet every resident need. You’ll find community. The Mansions has a history of senior living in the Sandy Springs, Dunwoody and Peachtree...

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Tuscan Gardens of Palm Coast

650 Colbert Lane, Palm Coast, FL 32137

Starting at$X,XXX+ monthly
21
21 Photos available
7
7 Floor plans available
9.5
Review Score
14 reviews

The facility is beautiful and the staff is so friendly and helpful. I enjoyed the time I spent with my dad either sharing a meal together in the dining room ([name removed]is amazing!) or outside in the...

Provides: Assisted Living, Memory Care

Located on a wooded 17-acre campus that borders a conservation area, Tuscan Gardens of Palm Coast is a meticulously planned luxury senior living community offering an extensive list of resort-style services and amenities – all located one mile from the pristine Atlantic Ocean beaches and the...

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The Monarch at Round Rock

4050 Sunrise Road, Round Rock, TX 78665

Starting at$X,XXX+ monthly
12
12 Photos available
4
4 Floor plans available
9.3
Review Score
47 reviews

There was a change of ownership a while back and a lot of staff changes. That was hard. Now everything seems to be running smoothly, I don't know the new staff as well as I did the old. Communication with...

Provides: Memory Care

At The Monarch at Round Rock Memory Care, we believe that a strong support system is fundamental to achieving happiness and well-being. As part of our commitment to personalized care, we operate two assisted living communities, Our approach revolves around tailoring our environments to suit the...

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Serenades at Longwood

425 S. Ronald Reagan Blvd., Longwood, FL 32750

Starting at$X,XXX+ monthly
8
8 Photos available
9.2
Review Score
33 reviews

Serenades has made my mother and experience as best as can ne this has been the hardest things to do but they have made our process good for us.

Provides: Memory Care

Serenades at LongwoodSerenades at Longwood by Sonata Senior Living is an award-winning, purpose-built memory care assisted living community conveniently located in Longwood, Florida. Recognized by Argentum as a Best of the Best Award recipient for programming and design, Serenades is committed to...

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Sarabella Senior Living

5650 Gantt Rd, Sarasota, FL 34233

Starting at$X,XXX+ monthly
12
12 Photos available
9.1
Review Score
23 reviews
Provides: Assisted Living, Memory Care

Sarabella is Sarasota's newest Assisted Living community. Our community is set in a beautifully landscaped convenient location, close to shopping, Doctors and the interstate. We offer park like grounds, with a spacious outdoor area over looking a pond with lots of wildlife. We are pet friendly...

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Hillside Springs

135 Hillside Trace, Dallas, GA 30157

Starting at$X,XXX+ monthly
9.0
Review Score
65 reviews

First to start, my mom technically should not be there now. She now is considered immoble. She technically should no longer be allowed there, but they are technically, "working" with us. They give her two...

Provides: Assisted Living, Memory Care, Independent Living

Aspen Village Assisted Living is a senior living and memory care community located in middle of Cobb County in Dallas, Georgia. The mission of Aspen Village is to offer all the aspects and charm of southern living and building long lasting, trusting, and loving relationships with its residents...

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Sonata Viera

3325 Breslay Drive, Melbourne, FL 32940

Starting at$X,XXX+ monthly
11
11 Photos available
9.0
Review Score
22 reviews

The staff at Sonata are phenomenal!! There is not one person who doesn't smile and say hello, or offer to help. I've even seen the Director in the hallways touching up paint. They have been above and...

Provides: Assisted Living

Sonata Viera assisted living provides compassionate and distinctive living for today's senior. Our Harmony assisted living offers a different brand of senior living, founded on an unwavering commitment to customer service and resident choice. Blending signature programming, technology, a...

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Sonata Boca Raton

9591 Yamato Rd, Boca Raton, FL 33434

Starting at$X,XXX+ monthly
5
5 Photos available
8.9
Review Score
41 reviews

Communications of changes from management such as change in pharmacy providers or of management team to families is not timely or consistent. They do try to follow up on care requests or dining issues. Staff...

Provides: Assisted Living, Memory Care

Sonata Boca Raton offers assisted living and memory care options for seniors in Boca Raton, Florida. We are just 20 minutes away from Highland Beach and nearby many local restaurants.Find a new book to read in our library, watch your favorite movie in one of our living spaces or enjoy the sun...

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Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
8.9
Review Score
28 reviews

I think mom like the activities more than anything. She never got out of her chair when she was living at home. Except for the usual. Having my mom stay at the Mansion, really gave me a piece of mind. The...

Provides: Assisted Living, Memory Care

The Hampton at Meadows Place

11919 W Airport Blvd, Meadows Place, TX 77477

Starting at$X,XXX+ monthly
17
17 Photos available
8.8
Review Score
85 reviews

The staff was incredibly helpful and communicative and I appreciated that no matter what time of day or night I arrived at the facility there was excellent care and attention to the residents

Provides: Assisted Living, Memory Care

The Hampton a Solvere Senior Living is an affordable 5 star Resort Type Assisted Living and Memory Care Community. It sits on 17 acres of property near Stafford and Sugarland with ample parking and loads of green space, flower gardens, swimming pool designed for aqua exercise, outdoor seating,...

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Sonata Vero Beach

2425 20th St, Vero Beach, FL 32960

Starting at$X,XXX+ monthly
11
11 Photos available
8.8
Review Score
31 reviews

[name removed] was on a Level 1 plan and they were supposed to watch her take meds. Several times I found meds in her room. Additionally, [name removed] had chronic UTIs but I was always the one to tell them...

Provides: Assisted Living, Memory Care, Independent Living

Everyone who lives at Sonata Vero Beach has led a unique life and experienced special moments worth remembering. That’s why we’ve redefined the care we provide to seniors helping our residents feel as much like themselves as possible. Sonata Vero Beach is minutes from downtown Vero Beach, off...

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Sonata Windermere

13798 Speer Island Dr, Windermere, FL 34786

Starting at$X,XXX+ monthly
16
16 Photos available
11
11 Floor plans available
8.6
Review Score
41 reviews

The Administrative Staff at Sonata Windermere is great. I think the room sizes and amenities are fine. I really like The people, the food, the facility, and the surroundings.

Provides: Assisted Living, Memory Care

At Azpira at Windermere, we believe that aging is to be celebrated. Our approach is going to change the way you think about senior living. One visit and you'll see. This isn't your "typical" senior living community. We have created this community to bring together the setting, services, amenities...

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Sonata at Coconut Creek

4175 West Sample Rd, Coconut Creek, FL 33073

Starting at$X,XXX+ monthly
9
9 Photos available
4
4 Floor plans available
8.6
Review Score
57 reviews
Provides: Assisted Living, Memory Care

Sonata at Coconut Creek offers assisted living and memory care options for seniors in Coconut Creek, Florida. Our community is conveniently located nearby the promenade at Coconut Creek, Butterfly World and many restaurants and shops.Play pool with friends, relax by the fireplace with a good book...

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Park Place Senior Living at Winghaven

2002 Boardwalk Place Drive, O'Fallon, MO 63368

Starting at$X,XXX+ monthly
19
19 Photos available
8.5
Review Score
87 reviews

We chose Park Place at Winghaven because of the rooms, activities, dining arrangements, staff. There is administration/director turnover but I think that happens at many facilities. Very friendly and caring...

Provides: Assisted Living, Memory Care, Independent Living

Park Place Senior Living at WingHaven is truly a unique community!  We offer Independent Apartment Homes and a state licensed Assisted Living.  We are nestled in the community of WingHaven, close to shopping, restaurants, and more.  What makes us different is our exceptional...

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Sonata Boynton Beach

2400 S Congress Ave, Boynton Beach, FL 33426

Starting at$X,XXX+ monthly
6
6 Photos available
8.3
Review Score
53 reviews
Provides: Assisted Living, Memory Care

Located in the heart of Boynton Beach Florida, Sonata Boynton Beach offers Supportive Living, Assisted Living and Memory Care options to seniors from all walks of life.Just minutes away from the Boynton Beach mall, golf courses, hospitals, doctor’s offices, shopping centers and so much more, you...

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Serenades at West Orange

720 Roper Road, Winter Garden, FL 34787

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
8.2
Review Score
23 reviews

The service has been great. My husband likes the experience. The price for one half day seems high. I recommend this facility because the staff seems happy and my husband looks forward to his visit.

Provides: Memory Care

Serenades at West Orange combines innovative, research-based design features with recent scientific advancements in memory care in order to emphasize the importance of personal choice in quality of life. Architecture, personal care and life enrichment activities have all been thoughtfully planned...

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Rockbridge Oaks

6698 Palms Ct, Chattanooga, TN 37421

Starting at$X,XXX+ monthly
6
6 Photos available
8.0
Review Score
8 reviews

There are plenty of activities and numerous menu choices which I like and I would recommend Rockbridge Oaks to other families based on the experience I have had so far

Provides: Assisted Living, Memory Care

Feel like the center of attention. With a smaller boutique approach to assisted living and memory care, Rockbridge Oaks delivers concierge-style service that’s tailored to best suit you. From our Signature Programs to the dedicated team who get to know you and support your goals, your experience...

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Mann House Sandy Springs

5413 Northland Dr, Atlanta, GA 30342

Starting at$X,XXX+ monthly
23
23 Photos available
8.0
Review Score
11 reviews

There just something about a smaller place. The staff is awesome it's great to see the same people for do many years. The care is truly heartwarming it feel like home. Older community but it's kept well.

Provides: Assisted Living, Memory Care

With all the amenities here, it's silver tray, residential assisted living. It began back in 1988, when The Mann House launched the whole luxury-care, assisted-living concept. Today, as large corporations clamor to compete, we stand in quiet contrast. Judged by every criteria — reputation,...

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The Monarch at Henderson

1750 W Horizon Ridge Pkwy, Henderson, NV 89012

Starting at$X,XXX+ monthly
13
13 Photos available
8
8 Floor plans available
7.9
Review Score
40 reviews

I was happy when they changed management companies, that they retained most if not all of the existing personnel. Love the staff there, very friendly and attentive. Feel the cost is high, but you get what...

Provides: Memory Care

Poet’s Walk Henderson, A Spring Hills Memory Care Community in Henderson, NVis located in Green Valley. With over 20 years of experience, re-imagine memory care assisted living! Take our blend of personal attention and assistance that’s helpful instead of obtrusive and pair it with an elegant...

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Serenades at The Villages

2450 Parr Drive, The Villages, FL 32162

Starting at$X,XXX+ monthly
8
8 Photos available
4
4 Floor plans available
7.2
Review Score
31 reviews

I did a half dozen tours. They seemed to be properly staffed. The rooms seemed clean. There were no bad smells as we walked through the facility. The facility had a "home like" feel...quaint, not sterile....

Provides: Memory Care

Serenades at The VillagesSerenades at The Villages by Sonata Senior Living is an award-winning, purpose-built memory care assisted living community conveniently located within The Villages master-planned active adult retirement community. Recognized by Argentum as a Best of the Best Award...

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Elan Westpointe

2140 Independence Drive, New Braunfels, TX 78132

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
6.7
Review Score
42 reviews
Provides: Assisted Living, Memory Care

Elan Westpointe is a premier assisted living and memory care community located in New Braunfels, Comal County, Texas. The center is fresh and modern, constructed of limestone with iron accents on balconies and awnings. Conveniently located off highways 46 and 337 and just west of Unicorn of...

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Mann House Cumming

8025 Majors Rd, Cumming, GA 30041

Starting at$X,XXX+ monthly
22
22 Photos available
6.5
Review Score
9 reviews

With regard to The Mann House, my brother and I have been extremely pleased with our experience having our mother in their care. The high points for us have been the demeanor of the staff, the small size of...

Provides: Assisted Living, Memory Care
Viewing 1-25 out of 31 communities

Reviews
for AgeWell Solvere

8.3
Review Score
948 reviews

Review Score

948 reviews
8.3

Out of 10


5 star

55%

4 star

26%

3 star

10%

2 star

4%

1 star

8%

A Place for Mom has scored AgeWell Solvere with 8.3 out of 10 using our proprietary review score based on 218 reviews in the last 2 years. Over all time, AgeWell Solvere has 948 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
512
242
92
35
67
Date Submitted
74
128
218
Reviewer
34
650
232
16
Care Received
0
256
6
683
921-940 of 948 reviews
Sort by

1.0
Anonymous - Family/Friend
Memory Care
March 15, 2016
Verified Review
Would NOT recommend for assisted living

We toured this community's independent living portion while looking into senior living, and everything looked very nice! However, where we ended up moving was the assisted living portion and I would HIGHLY recommend avoiding them if you need assisted living. They've got almost nothing for the residents to do in terms of activities, everyone either sleeps or watches TV in their rooms. And, even if they are able, the assisted living residents are forbidden from using the pool or gym in the independent living section. The woman who runs the facility has been extremely unpleasant to work with, and in my opinion very unprofessional. She's been hostile and dismissive about my complaints and suggestions, and seems to respond to the other residents the same way. Don't make the same mistake we did and assume that the assisted living would be as nice as the independent living section! Make sure you know what you're getting!

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Guardian Angel - Family/Friend
Memory Care
November 19, 2015
Verified Review
[removed]

I DO NOT RECOMMEND THIS FACILITY!! BEWARE!! I GIVE IT ONE STAR FOR MISMANAGEMENT AND POOR CNA ATTENTIVENESS, DON'T LET THE OUTWARD APPEARANCES FOOL YOU!! EXPECT AN ADDITIONAL LEVEL OF SERVICE CHARGE THAT COSTS YOU MORE BUT DOES NOT PROVIDE ANY ADDITIONAL OR BETTER SERVICE!! MANY TIMES THE FLOOR IS UNSUPERVISED OR UNATTENDED, EXPECT FREQUENT TURNOVER AND RESIDENT FALLS!! FAILURE TO ORDER REQUIRED OR REQUESTED MEDICAL EQUIPMENT HAS RESULTED IN MULTIPLE HOSPITAL VISITS, BED FALLS, HEAD INJURIES, STITCHES AND BED SORES CURRENTLY IN LITIGATION FOR BREACH OF CONTRACT RESULTING FROM BROOKE ELLIS', EXECUTIVE DIRECTOR'S RESPONSE TO IGNORE RATHER THAN SETTLE PROPERTY DAMAGE CLAIMS. ALWAYS REPORT SUSPICIOUS ACTIVITY NO MATTER HOW SMALL TO THE STATE OF FLORIDA GOVERNMENT AGENCIES! AHCA, DCF/APS, FLORIDA ELDER AFFAIRS DEPARTMENT/FL OMBUDSMAN, CENTERS FOR DISEASE CONTROL. KEEP ALL CONTACT INFORMATION IN YOUR CELL PHONE FOR QUICK RETRIEVAL AND ACCESS. EXECUTIVE STAFF IS QUICK TO BLAME SUBORDINATES, OTHER MEDICAL SERVICE PROVIDERS, PATIENTS OR THEIR FAMILIES FOR ROUTINE PROBLEMS OR CRISIS SITUATIONS! IF YOU HAVE AN IMMEDIATE CONCERN OR ISSUE, CONTACT THE WINTER GARDEN POLICE DEPARTMENT OR THE ORANGE COUNTY SHERIFF'S DEPARTMENT AND DOCUMENT AN UNBIASED INCIDENT REPORT. YOU MAY NEED IT IF YOU NEED TO LITIGATE!! KEEP A JOURNAL OF DAY, DATE AND TIME; AND TAKE PICTURES OF INCIDENTS AS THEY OCCUR. PHOTOGRAPH AND RECORD ALL YOUR PERSONAL CONTENTS IN YOUR ROOM, CONTACT THE LOCAL LAW ENFORCEMENT AUTHORITIES IF YOU FIND ITEMS MISSING OR SUDDENLY LOST!! VIOLENT OR ABUSIVE RESIDENTS AND ISSUES ARE HUSHED BY MANAGEMENT AND NOT ADDRESSED! MANAGEMENT DOES NOT RESPOND TO ATTACKS BY VIOLENT RESIDENTS UPON THE STAFF, WHAT MAKES YOU THINK THEY WILL RESPOND TO ATTACKS TO YOUR LOVED ONE!! EXPECT FAILED EMERGENCY RESPONSES, LACK OF CNA TRAINING AND PROTOCOLS. EXPECT NOT TO BE INFORMED WHEN YOUR LOVED ONE'S CARE PLAN CHANGES. BEWARE OF MRSA, SCABIES, CONTINUOUS URINARY TRACT INFECTIONS AND FUNGAL INFECTIONS!! THERE IS MORE .... BUT I WILL STOP FOR NOW!! .... IF YOU CAN AFFORD TO BE IN THIS FACILITY, YOU CAN AFFORD A GOOD ATTORNEY!!! LOCATE AN ATTORNEY THAT SPECIALIZED IN NURSING HOME ABUSE, NEGLECT AND PERSONAL INJURY BEFORE SOMETHING HAPPENS!! THIS IS A TRUE AND PERSONAL EXPERIENCE!! I FEAR FOR MY MOTHERS LIFE UNTIL I CAN MOVE HER ELSEWHERE!! I DO NOT RECOMMEND THIS FACILITY!! BEWARE!!

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
L. Roberts - Family/Friend
Memory Care
June 4, 2015
Rude and unprofessional staff

The community was nice when i moved my parents in a few years ago. Now there's a new director [name removed] who is extremely rude. My parents are not happy with the way they're being treated. I was also told that the food is not good either. The kitchen chef [name removed] i have met. She doesn't carry herself in a professional manner and she's rude. However, some of the caregivers are caring and kind. I feel that another place would better suit my parents. Or the pavilion should invest more time into finding professional staff who will show my parents and the other residents respect and kindness. After all the pavilion is the residents home.

Cleanliness

3

Friendliness

1

Care Services

2

Activities

2.5

Value for Cost

1


1.0
Anonymous - Toured community
Memory Care
May 15, 2014
Verified Review
Bitter Taste

Everybody was very nice, very kind, but when it came down to telling us the full price before we signed the contract. They did not tell us there was a charge for each and every extra that was done for my mother. There was a lot of miscommunication. I will not go back there again.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
Exasperated - Family/Friend
Memory Care
June 18, 2013
Verified Review
Dog and Pony Show.

The tour went good they all smiled but come to find out it was just a dog and pony show. When we went to move in mom they had a major OSHA violation, there was no power in her room. They had to run an extension cord into her room just so she could at least watch the television. My mom uses a walker and is at risk of being a tripping hazard and she was forced to have to maneuver around the cord in hopes of not falling. It’s obvious that they treat the patents in the memory care ward differently than the other residents. I fear that mom is being treated differently when I’m not their. I was moving to move mom out but they talked me into keeping her their. I constantly visit at all different times of day just to check up on here. They never have any activities for the memory care patients all they can do is sit around and watch television all day. They said that they had a nurse on staff 24\7 come to find out after five there is no nurse, and the nurses are sweet but the CNA’s are bad. Mom had a bad fall and ended up having to go the emergency room. I had to stay a couple of nights with her just to make sure that she would be ok. I have M.S that’s acting up due to how exasperated I have gotten due to having to deal with “Homewood.” I’m looking for another place for mom as we speak. One star was generous of me.

Cleanliness

3

Friendliness

3

Care Services

1

Activities

1

Value for Cost

1


0.5
anonymous - Family/Friend
Assisted Living
January 10, 2022
Verified Review
Looks a lot better than it really is.

If the individual needs specific care and more assistance than normal, it's not the place for them. The administrative staff and care staff were terrible, although there were some people there trying to do the best they could. The food was acceptable. But overall it looks better than it really is.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

0.5

Activities

3

Staff

1

Value for Cost

2.5


0.5
anonymous - Family/Friend
Memory Care
October 4, 2021
Verified Review
Horrible experience

They should have never taken him in, he fell 4 times while he was here for 11 days. He was in the hospital 3 different times. They were not able to handle him at all and it was a horrible experience. It is a wonderful facility only if your loved one is not a fall risk. They care more about the money than the resident.


0.5
Anonymous - Family/Friend
Memory Care
July 12, 2021
Verified Review
We Don't Suggest Sonata

I would tell others that the way the place gets managed is okay. The rest of the community and staff isn't as good. The lady at the front desk is charming. The manager is fine. The caregivers weren't good to work with.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

1

Staff

1

Value for Cost

1


0.5
Anonymous - Family/Friend
Memory Care
June 4, 2020
Don’t let the facade fool you

Managerial staff completely incompetent. There’s a total lack of communication between the managerial staff and the clinical staff. Don’t let the beautiful facade fool you. If you Have a family member that can not advocate for themselves or do not have a medical professional in your family, I would not recommend this place unless you want your loved one to suffer like our family member and family did.

Cleanliness

5

Friendliness

2.5

Care Services

0.5

Activities

3

Value for Cost

3


0.5
jean mashal - Family/Friend
Memory Care
February 14, 2020
a place to die

The preserves kept my friend as a prisoner for 2 months with a 24 guard. He escaped with the help of a lawyer. He is his own guardian. The food was terrible. The room was cell- like

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Steven Hernandez - Family/Friend
Memory Care
September 10, 2019
Elan Westpointe

Well, in general it’s OK. However, they can’t ever seem to get the billing right. They don’t clean the room like it should be cleaned every week. They are shorthanded at times and can’t get to my mom until way after she calls for them. They sent my mom to the hospital one time in an ambulance With no good real reason. They didn’t treat a rash that my mom had. They are not real good at attending to medical needs. On the positive side, the residents seem to be nice and friendly.

Cleanliness

0.5

Friendliness

3

Care Services

0.5

Activities

3

Value for Cost

1


0.5
Robert - Toured community
Memory Care
March 13, 2019
Nasty staff

My first experience was seeing the director [name removed] whom I had to make greet me. She seems to be a little racist because she greeted the Caucasians with no problem. As we entered the dining area [name removed] went directly to the serving area and preceded to go in the pots and take food out without washing her hands. I wouldn't dare have my mother stay here because of this woman actions and disrespectful. The place is very nice but the staff are scary especially the upper staff.

Cleanliness

2.5

Friendliness

0.5

Care Services

3

Activities

3.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
January 6, 2019
AVOID at all costs

AVOID THIS PLACE They are mismanaged, understaffed causing the residents to suffer. Seek other arrangements. The pictures devoid of residents are inaccurate. Costs go up, care goes down. Our list of complaints is long, we are seeking an alternative to this nightmare. Do NOT place your loved one here.

Cleanliness

2.5

Friendliness

3

Care Services

2.5

Activities

2.5

Value for Cost

0.5


0.5
Caring Kid - Family/Friend
Memory Care
December 11, 2018
Don't leave a love one here

The care here is horrible. The facility is beautiful and it's a shame that the staff is so incredibly incompetent. They have already been through a number of executive directors and directors of nursing in the short time they have been open. Do not take your loved one here!

Cleanliness

2

Friendliness

0.5

Care Services

0.5

Activities

2.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
November 14, 2018
Altzheimers memory care

I seriously am considering a wrongful death suit against them. I would not recommend them to take care of a loved one

Cleanliness

1.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
Charlie
Memory Care
November 9, 2018

If your love one has Dementia with agitation at times , the staff is not capable of handling them !!! They are suppose to be a Memory Unit specializing in Dementia but that is false!!! They just want the patients to be calm and passive. One staff tells you one thing and the other one tell you a different story. Never judge a book by it's cover!

Cleanliness

2.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
John cannon - Family/Friend
Memory Care
October 14, 2018
Too much cosmetic not enough quality

Family member has come down with scabies/lice, mistreated,never diagnosed correctly or overly concerned. Some employees doze off, especially at night, while residents sit staring.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

3

Value for Cost

0.5


0.5
Tom Brogue
Memory Care
September 22, 2018
Verified Review
Blindsided

Extremely argumentative when confronted about care or anything for that matter. The mind is not stimulated, everyone sits and intimidated by so many accents and demeanor, only one American works in Cumming location, once in door , you lose control.

Cleanliness

3.5

Friendliness

0.5

Care Services

0.5

Activities

1.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
November 5, 2017
Serenades

During my father's time at this facility, he had scabies twice . He also developed a MRSA infection that was the size of a grapefruit before I was notified or treatment was initiated. His fingernails grew so long he scratched himself until he was bleeding several times. I received several calls from the facility where the person calling me did not know my father and told me they were calling regarding my mother. My father has been at another facility for several weeks now and is doing much better.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

2.5

Value for Cost

0.5


0.5
Anonymous - Family/Friend
Memory Care
July 10, 2017
Inappropriate action

I was going to add to my previous review, but apparently you have to sign up to read all of the comments...another red flag in my book. Anyway, my MIL has been out of there for at least a month. She received a check from the federal government which had been opened by the facility and then put in an envelope with their return address and nothing else but the check in the envelope. Not sure why they felt if was appropriate to open her mail but that is [Removed].

Cleanliness

1.5

Friendliness

0.5

Care Services

1

Activities

3.5

Value for Cost

1


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