AgeWell Solvere

They are on their 3rd manager and 2nd office manager. Sense of urgency is lacking.

The information received during the tour is not accurate I.e. daily activities provided are either not available or infrequent. And the round the clock supervision is questionable. We plan to put a camera in the room for better oversight.

My loved one was previously a resident at Sonata Boca Raton. The facility did not provide sufficient aides. The food was good and my loved one's room was good.

Staff are mostly friendly and helpful. They need to Hire a new chef. Also, two activities directors have quit or be fired in the five months I have been there.

The day staff is heavy with the best of the staff. The evening staff is not receptive, rarely the same people working. The morale has gone down considerably over the last month. I've often witnessed staff arguing about tasks and many disinterested. This has been ore frequent over the last month.

My loved one is currently a resident at Rockbridge Oaks and overall our experience at this facility has been okay. We did the move in process ourselves and it went fine. They were great about getting insurance approval, though. The nursing staff has changed over and hasn't been calling when there is a change in my loved one's condition. The Chef quit and there has only been one choice for meals. The food had been really good until then. I would recommend Rockbridge Oaks if your family member wants a clean, new, beautiful facility and they don't need any care other than meals. The cleaning service is inconsistent and we have been washing bedding and vacuuming for our loved one.

My loved one moved into the facility a few months ago. With a change in management from [removed] to Sonata, the transition has not been smooth. Expected routines and management are not up to par yet. Myself, family members, and my mother are happy with the immediate staff that works with her - nurses and assistants. We are praying that all of the promised services (including routine showers, laundering, housecleaning, daily organized activities, etc.) will fall into place soon. Otherwise, the cost of the facility is certainly too high for the services currently promised but not offered.

Our family had an in person tour with Poet's Walk and they answered all questions when asked. Tour general. Not knowable on specific dementia systems and care. Could not give average time frame of employee turnover. Did give evidence of including all residents even bed ridden in activities. Staff communicates with tablets so kept current of residents status. Was still impressed with place.

Areas they could improve on - our experience started off very well, our loved one was there for less then 5 months and then he had came down with covid and passed. During that time the communication could have been much better and could of prevented some things from happening.

This place is not for my mom, she is an active person and the activity is geared towards walkers and wheelchairs. We had a very hard time trying to get her meds to her at the times she was used to. I really did not have much interaction with the staff.

The reason the overall experience received 3 stars is they are not trained to handle difficult residents. They have exercise videos for hours in the mornings and very occasional activities. It is a good value is they still have the lifetime rate.

There is a difference in whose working and how things are run. At first were so happy, it was amazing and it was everything they said it would be. But now it is a a bit of a mess because of the shortage of staff. They are super understaffed. Almost everyone who was here when we placed my loved one has left. Even leadership. There is no liaison for the residents anymore. The guy who runs the kitchen is such a sweetheart and works so hard, but they had to switch so the main meal is at lunch because they are so short staffed at dinner times. All of the staff are doing a very good job and really trying their best, there is just not enough of them. Overall there have just been a ton of turnover in the staff and that is affecting everything else. I could not recommend them at the moment until they get staffing all figured out.

Conveniently located to our home, however our time there we just didn’t get the homey feeling we wanted for our loved one.

We're not particularly happy with them. Our biggest concern is the health aides, which they call care partners. We pay extra for additional services. Their base price is basically independent living, and you pay extra for assistance. The care partners aren't showing up half the time to help our loved one with showering, dressing, or going to bed. Which is hard on my loved one, who then doesn't know what to do. I've discussed it with the head nurse and the director, and it's still happening. Another concern is that the care partners don't have any bedside manner or communication skills. Residents like my loved one with mild dementia need a greeting and/or introduction when a person enters into their home. Often they don't say anything when they come in. Sometimes they ask her if she needs anything instead of just helping her with the pre-determined task. If she says she's not sure, they just leave. And these aren't isolated incidents. As far as recreation goes, the recreation director is very nice, and I think he tries to do a good job. But activities have been very inconsistent. When they're not happening as posted, there is no communication. When activities are on the schedule, it's not indicated where in the facility they will be taking place. When she asks the concierge, they don't know. And often activities are cancelled because nobody is showing up. So she has pretty much given up on trying to attend. Meals are one of the highlights. The dining room staff is a little friendlier. They know everyone by name, and ask the residents what they would like to eat at each meal. They could speak up a little though, since many of the residents are hard of hearing. But everything I've tried has been good. They serve dessert every day, and they serve the crispiest bacon I've ever had. The menu has good variety. The concierge staff is also very friendly, as well as housekeeping. It's a beautiful facility - bright and shiny and new. The tour was wonderful, but it doesn't live up to the hype. It's the care partners that we have a problem with - their lack of bedside manner and inconsistency of care, which we are paying a premium for. I also wish they had online availability for families to see the activities schedule so I could prompt her to participate. Additionally, there is no way to check meal balances, which don't roll over, unless you contact the chef. So it's hard to plan for the month. Basically there is no online visibility for families, and there's no excuse for that in this tech day and age. For the residents without family there to advocate for them, I would be concerned.

Her laundry was lost a lot and it took them a while to react to her needs. Sometimes the head nurse was not very nice. When we had issues she took offense to what we were saying. There were several every day staff members that were compassionate during our stay. She passed away from covid and I think the facility should have had stricter protocols during that time. Nobody has reached out since our loved ones passing and that shocked us - we never felt any compassion from them and that has been very disappointing.

Our family had an in person tour and the person was very information, the tour was fine but it was just not going to be the place for us. It needs a little updating and it needs to be a little more aesthetically pleasing

There is LOTS of turnover. I know that's an across-the-board issue, but it's been alarming how many people only work there briefly.

Only thing we do not like - which could be more so the industry but our loved one was approved to move in there and after a medical examination that was performed by Pavillon and within the first few weeks we were told our loved one may have to move because they required more care - we found that to be very frustrating after all the work and money we had spent getting our loved one moved in

We knew right away when we walked in for our tour that this was not going to be the right fit for my loved one. A lot of the residents here seemed to be much further along in their dementia/Alzheimer's journey than my loved one was.

The cleanliness was up and down due to a lot of turn over. My mother did not participate in the activities due to her condition however, there was always something going on for the residents as I could see. I would say to take your time and look around. While people are very nice and very friendly there is a lot of turnover. While this industry has a lot of turnover there was a lot of turnover. The administration has completely turned over in the time that my loved one has been here. I am hoping that with this turn over things will begin to get better. One of the red flags to me was that I asked to speak to other family members or residents and they would tell me they would let me speak to someone and then they would never provide the references.