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Our family had an in person tour experience and it was just to small of a community. It did not have the right facility or amenities for our loved one.

Our family had an in person tour and it was just to small of a community. They services were very very limited and it seemed like they were boasting and bragging about how they offered certain services. However there display to us just seem like they limited themselves and didn't impress us with how they could manage the community or if they could manage it at all.

I would want others to know that my mother was here for 2 months before we pulled her out. She was not getting her medications properly no matter how many times we spoke to them about it. The dosages and timing were always wrong or they just did not give it to her. The food was not good at all, they served the same things all the time so my mom was not eating and we had to bring her food. They were all processed meals and very poor quality. We also learned after she got here that they only make a meal once a day for lunch, and then dinner everyone is brought a sandwich to their room. It is a pretty facility that is very clean, but unless you can take care of yourself, I would not recommend.

Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Serenades refused to take him back even though my monthly rent was paid. I am still trying to get my refund.

Main concern is safety of our loved ones. Staff does not enforce signout of residence. Often when visiting my relative was not there and was not signed out. Staff could not explain were the resident was. Did not seem to have any sense of urgency to find them. Director plays favoritism with residence who she is friends with family members. Would not trust my loved ones at this facility. Management talks about residence and their family in front of other residence and family. Poorly ran facility. Needs better management.

I previously toured this community but I am going to give it another try. When we went to tour this facility, I think they had a resident manning the front desk. She couldn’t find the room keys or even remember what was going on. I just felt like she was incapable of running the desk. The fire alarm actually went off while we were touring and she didn’t know what was going on. She just seemed totally vacant and unaware of what to do when someone comes in. It was a nice and clean facility but it just looked empty. I will tour this community again when someone else is at the desk.

First off, the facilitiy has no follow through on their promises. Despite promising transportation to and from doctors, they now refuse to provide this service. Food is terrible if you have any dietary restrictions. They have refused to accomodate diabetic needs. Facility is constantly understaffed. Acitiy staff is extremely rude, untrained and unqualified,

Sonata Boynton Beach leaves a lot to be desired. The menu choices are repeated from one day to the next. A choice of soup or salad should be offered on the lunch and dinner menu. Social interaction and activities are sparse. Lunch is served at Noon and most resident's leave the dining room at about 1PM. There should be some entertainment following lunch. At 3pm a lot of senior's are napping. The hall carpeting in building #3 needs cleaning, disgusting. The linen napkins usually have stains on them, not very appealing. I think the napkins need to be replaced. At lease two nurses should be available 24/7 at the facility. The facility is quite short staffed. For peace of mind we have two private HHC aides for 12 hour shifts each. 24/7 I do not feel confident that a staff member would tend to my dad fast enough, even with the pendant that we pay for. I have heard a resident's pendant alarm calling for attendance and no one seems to be rushing to their aid.

They did not take care of my husband when he stayed there. We had numerous meetings with the manager to try and resolve our issues, unfortunately nothing changed. They did not keep the community or his room clean. The food was cold when he received it.

We toured this community while looking into care options for a loved one, and I just was not impressed by what I saw here. They seemed to have a very low staff to resident ratio. I also noticed they got very cagey when I asked them about it specifically. and started telling me about how kitchen staff could assist with certain care activities, etc. Aside from what I saw during my tour I also heard quite a few negative remarks about them in a support group I attend from other families who have experience here.

Very nice looking facility, unfortunately I moved my wife out!! it is not what they lead you to believe, staff changes nursing changes, poor operation, no communication on resident well being, Director was great then disappeared, staff are always complaining, cost was not any different from other memory care, prefer home care than this any day.

looks like a large apartment complex

Nice how rooms are surrounding dining area. Which would be perfect if grounds were nicer and rooms more updated as it was pricey. Pavers on patio were uneven and run down. I see a trip hazard. It was like a ghost town. I believe they cater to their people. :) I just wish it was more inviting for the money. They are privately owned and expect family to take care of payments if VA or Medicaid becomes an issue. They do not assist in that area.

Not impressed. Too small, bad parking, Jewish services only 1x per month.

This is for a person in serious decline. Not a good place if you still have an active mind and long for companionship and conversation. This is also a very small community.

mom was so glad to get out of here, it was not real successful. They gave her the wrong medications a couple of times and then they lied to me about it. We had real trust issues to the point where I moved her. She was very uncomfortable there and she was afraid. She was very alert and when she told them that it was the wrong medication they argued with her until they realized that she was right. When I went and talked to them about it they lied to me. By and large we decided it would be best to move, if she was not as alert as she is she would have taken the medication and my concern is for all the poor little people that just take what is given to them. it seemed very nice and when she first moved in we were very pleased but things went downhill pretty quickly.

The community was a very nice community. It is clean and very well maintained. Each building only has like 10-15 residents in it and each building has its own dining area so it makes dining more personal. They had really nice grounds and nice gardens to sit outside. The community itself was actually really nice the issues are with the care services they provide. They identify themselves as an Alzheimer’s/Memory care unit but when they actually have to deal with a dementia patient seems like they do not put too much effort into taking care of the situation. They seem to just call for outside services to handle it that then you will have to pay for. They will either call emergency services or bring in a nurse to care for your loved one. It seems like the staff is just inexperienced with dealing with these issues.

One of my parents has been in PW since last Spring. It started out good, but now I'm really concerned that they have too many residents for the amount of direct care staff (CNA, MA,LVN, RN). Pros: 1. They have some really good, compassionate care givers and LVNs 2. They have some sweet ladies that do activities with them. I have NO idea what the director of activities does--she is rarely with the residents, just her staff interacts with the residents. 3. Its all hands on deck when meals are served 4. Nice variety of foods and its prepared well--I do think they should ask the resident what they'd like to eat though. Cons: 1. Top-heavy (I see 9 administrators and their booklet states this) Not too sure what the administrative staff does. It would be nice if there were fewer administrators and more direct care givers. On 1/22/19 there were 42 residents and during the day and evening there were 4 "care partners" + 1 med aide and 1 wellness nurse, overnight there were 3 "care partners" + 1 wellness nurse. What this means is at bed time there is 1 care partner for every 10 residents to help get them ready for bed. Most times you wait for help. 2. They have a bus, but it is rarely used to take the residents on outings. I know of 2 outings my family member attended, now they've stopped the outings. 3. In the evenings you'll find several residents (one night I counted 9) in the common areas without ANY supervision. 4. Upon putting a camera in the room, we discovered showers were only 1 time a week and transfers were sometimes with only 1 caregiver. The RN writes the care plan based on the level of care needed. In our case, my family member's care plan stated: 3 showers a week, 2 person transfer, etc. We pay for "extended care" costing an extra $700/month. Funny, now we have the help of Hospice Austin (great group) and they provide almost 6 additional hours of care/week (2 caregivers to shower 3x/wk, RN, SW/pastoral care every 2 weeks. I asked if the extended care charge would be reduced and PW said "No". 5. No simple hygiene. Finally, they are now wiping the residents hands before meals. 6. No oral care. Sometimes all the resident needs is their toothbrush prepared, handed to them, and cued. 7. At meals some of the men could use second helpings or at least offered. Their portions are getting smaller. I would say if you put a loved one in ANY community, stay on top of their care and put a camera in their room. You can complain to the management and corporate, but nothing really changes. I hope people read the reviews and the reviews encourage management to make improvements. PW has some really good direct caregivers and some LVNs and Med aides. They need to be compensated well and more need to be hired.

Positives first: The building is nice looking and is kept clean. There are some friendly people working here. Negatives: Unfortunately there are not enough people to accommodate the residents. It seems the nursing staff is the most short - and their patience has worn thin and attitudes are sometimes rotten. Care is slipping and there are unaddressed maintenance and cleanliness issues in the residents' rooms. Unless you are visiting your loved one super often and watch them and get after them, things are not getting done. One time in the dining room, I watched the staff bring out one solitary hamburger at a time to the residents who had already been sitting and waiting for more than an hour for their dinner. A woman started yelling because it was taking too long and I think everyone else felt like that too. It's not what is advertised. They need to shape up.

The place is beautiful, but my father did not eat or was not fed for three (3) days Because he eould not go to the cafeteria ut he was too weak to walk or roll himself I feel somepne was very wrong. When I pulled him out I was threatened, then, I received a bill for medication for over $600. I was not given nor was the ambulance service that picked him up given any of his medications. The medicatoons were for 90 days. He went to Altus hospice and shortly afterwards he passed away. I would not want anyone to ever experience what I experienced. I pray that some common sense iniatives happen sooner than later. .