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8.3

Review Score

1,096 reviews
31 communities
2 senior living award communities
Starting from $X,XXX/mo

AgeWell Solvere community listings

Showing 31 communities
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Legacy Ridge

16001 Loves Mill Ln, Gainesville, VA 20155

Starting at$X,XXX+ monthly
8
8 Photos available
9.6
Review Score
36 reviews
Provides: Memory Care

Legacy Ridge takes a purposeful, comprehensive approach to memory care through state-of-the-art accommodations, a warm and welcoming environment, thoughtful programming, as well as amenities and finishes that prove no detail has been overlooked. From the Safe and Secure Courtyards, Spa, Fitness...

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Pavilion at Great Hills

11819 Pavilion Blvd, Austin, TX 78759

Starting at$X,XXX+ monthly
18
18 Photos available
9.6
Review Score
77 reviews

I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining...

Provides: Assisted Living, Memory Care, Independent Living

The Pavilion at Great Hills Assisted Living & Memory Care community has a little something for everyone. Located in beautiful North Austin hill country, we are near three major hospitals, numerous shopping centers including two miles from the Arboretum, theaters, museums, great restaurants,...

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Bartlett Reserve

300 Meredith Dr, Durham, NC 27713

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
9.8
Review Score
102 reviews

My mother has been thoroughly enjoying her time at Bartlett Reserve senior living. The warm and welcoming community, combined with attentive staff, has made her feel right at home. She loves the engaging...

Provides: Independent Living

Bartlett Reserve is an independent living community located in Durham, NC, in the heart of the Triangle area near Research Triangle Park. The team at Bartlett Reserve sought to create an entirely new independent senior living concept, blending the needs of today’s seniors with 4-star level...

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The Mansions at Sandy Springs

7300 Spalding Dr, Peachtree Corners, GA 30092

Starting at$X,XXX+ monthly
9
9 Photos available
4
4 Floor plans available
9.7
Review Score
15 reviews

My father was a resident here for the last year of his life. The staff and amenities are superb! There is such a family community at The mansions. I am so grateful for this place for my daddy to have his...

Provides: Assisted Living, Memory Care

At The Mansions at Sandy Springs, you’ll find more than a brand new building, an excited new team of committed professionals, and programming designed to meet every resident need. You’ll find community. The Mansions has a history of senior living in the Sandy Springs, Dunwoody and Peachtree...

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Tuscan Gardens of Palm Coast

650 Colbert Lane, Palm Coast, FL 32137

Starting at$X,XXX+ monthly
21
21 Photos available
7
7 Floor plans available
9.5
Review Score
14 reviews

The facility is beautiful and the staff is so friendly and helpful. I enjoyed the time I spent with my dad either sharing a meal together in the dining room ([name removed]is amazing!) or outside in the...

Provides: Assisted Living, Memory Care

Located on a wooded 17-acre campus that borders a conservation area, Tuscan Gardens of Palm Coast is a meticulously planned luxury senior living community offering an extensive list of resort-style services and amenities – all located one mile from the pristine Atlantic Ocean beaches and the...

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The Monarch at Round Rock

4050 Sunrise Road, Round Rock, TX 78665

Starting at$X,XXX+ monthly
12
12 Photos available
4
4 Floor plans available
9.3
Review Score
47 reviews

There was a change of ownership a while back and a lot of staff changes. That was hard. Now everything seems to be running smoothly, I don't know the new staff as well as I did the old. Communication with...

Provides: Memory Care

At The Monarch at Round Rock Memory Care, we believe that a strong support system is fundamental to achieving happiness and well-being. As part of our commitment to personalized care, we operate two assisted living communities, Our approach revolves around tailoring our environments to suit the...

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Serenades at Longwood

425 S. Ronald Reagan Blvd., Longwood, FL 32750

Starting at$X,XXX+ monthly
8
8 Photos available
9.2
Review Score
33 reviews

Serenades has made my mother and experience as best as can ne this has been the hardest things to do but they have made our process good for us.

Provides: Memory Care

Serenades at LongwoodSerenades at Longwood by Sonata Senior Living is an award-winning, purpose-built memory care assisted living community conveniently located in Longwood, Florida. Recognized by Argentum as a Best of the Best Award recipient for programming and design, Serenades is committed to...

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Sarabella Senior Living

5650 Gantt Rd, Sarasota, FL 34233

Starting at$X,XXX+ monthly
12
12 Photos available
9.1
Review Score
23 reviews
Provides: Assisted Living, Memory Care

Sarabella is Sarasota's newest Assisted Living community. Our community is set in a beautifully landscaped convenient location, close to shopping, Doctors and the interstate. We offer park like grounds, with a spacious outdoor area over looking a pond with lots of wildlife. We are pet friendly...

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Hillside Springs

135 Hillside Trace, Dallas, GA 30157

Starting at$X,XXX+ monthly
9.0
Review Score
65 reviews

First to start, my mom technically should not be there now. She now is considered immoble. She technically should no longer be allowed there, but they are technically, "working" with us. They give her two...

Provides: Assisted Living, Memory Care, Independent Living

Aspen Village Assisted Living is a senior living and memory care community located in middle of Cobb County in Dallas, Georgia. The mission of Aspen Village is to offer all the aspects and charm of southern living and building long lasting, trusting, and loving relationships with its residents...

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Sonata Viera

3325 Breslay Drive, Melbourne, FL 32940

Starting at$X,XXX+ monthly
11
11 Photos available
9.0
Review Score
22 reviews

The staff at Sonata are phenomenal!! There is not one person who doesn't smile and say hello, or offer to help. I've even seen the Director in the hallways touching up paint. They have been above and...

Provides: Assisted Living

Sonata Viera assisted living provides compassionate and distinctive living for today's senior. Our Harmony assisted living offers a different brand of senior living, founded on an unwavering commitment to customer service and resident choice. Blending signature programming, technology, a...

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Sonata Boca Raton

9591 Yamato Rd, Boca Raton, FL 33434

Starting at$X,XXX+ monthly
5
5 Photos available
8.9
Review Score
41 reviews

Communications of changes from management such as change in pharmacy providers or of management team to families is not timely or consistent. They do try to follow up on care requests or dining issues. Staff...

Provides: Assisted Living, Memory Care

Sonata Boca Raton offers assisted living and memory care options for seniors in Boca Raton, Florida. We are just 20 minutes away from Highland Beach and nearby many local restaurants.Find a new book to read in our library, watch your favorite movie in one of our living spaces or enjoy the sun...

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Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
8.9
Review Score
28 reviews

I think mom like the activities more than anything. She never got out of her chair when she was living at home. Except for the usual. Having my mom stay at the Mansion, really gave me a piece of mind. The...

Provides: Assisted Living, Memory Care

The Hampton at Meadows Place

11919 W Airport Blvd, Meadows Place, TX 77477

Starting at$X,XXX+ monthly
17
17 Photos available
8.8
Review Score
85 reviews

The staff was incredibly helpful and communicative and I appreciated that no matter what time of day or night I arrived at the facility there was excellent care and attention to the residents

Provides: Assisted Living, Memory Care

The Hampton a Solvere Senior Living is an affordable 5 star Resort Type Assisted Living and Memory Care Community. It sits on 17 acres of property near Stafford and Sugarland with ample parking and loads of green space, flower gardens, swimming pool designed for aqua exercise, outdoor seating,...

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Sonata Vero Beach

2425 20th St, Vero Beach, FL 32960

Starting at$X,XXX+ monthly
11
11 Photos available
8.8
Review Score
31 reviews

[name removed] was on a Level 1 plan and they were supposed to watch her take meds. Several times I found meds in her room. Additionally, [name removed] had chronic UTIs but I was always the one to tell them...

Provides: Assisted Living, Memory Care, Independent Living

Everyone who lives at Sonata Vero Beach has led a unique life and experienced special moments worth remembering. That’s why we’ve redefined the care we provide to seniors helping our residents feel as much like themselves as possible. Sonata Vero Beach is minutes from downtown Vero Beach, off...

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Sonata Windermere

13798 Speer Island Dr, Windermere, FL 34786

Starting at$X,XXX+ monthly
16
16 Photos available
11
11 Floor plans available
8.6
Review Score
41 reviews

The Administrative Staff at Sonata Windermere is great. I think the room sizes and amenities are fine. I really like The people, the food, the facility, and the surroundings.

Provides: Assisted Living, Memory Care

At Azpira at Windermere, we believe that aging is to be celebrated. Our approach is going to change the way you think about senior living. One visit and you'll see. This isn't your "typical" senior living community. We have created this community to bring together the setting, services, amenities...

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Sonata at Coconut Creek

4175 West Sample Rd, Coconut Creek, FL 33073

Starting at$X,XXX+ monthly
9
9 Photos available
4
4 Floor plans available
8.6
Review Score
57 reviews
Provides: Assisted Living, Memory Care

Sonata at Coconut Creek offers assisted living and memory care options for seniors in Coconut Creek, Florida. Our community is conveniently located nearby the promenade at Coconut Creek, Butterfly World and many restaurants and shops.Play pool with friends, relax by the fireplace with a good book...

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Park Place Senior Living at Winghaven

2002 Boardwalk Place Drive, O'Fallon, MO 63368

Starting at$X,XXX+ monthly
19
19 Photos available
8.5
Review Score
87 reviews

We chose Park Place at Winghaven because of the rooms, activities, dining arrangements, staff. There is administration/director turnover but I think that happens at many facilities. Very friendly and caring...

Provides: Assisted Living, Memory Care, Independent Living

Park Place Senior Living at WingHaven is truly a unique community!  We offer Independent Apartment Homes and a state licensed Assisted Living.  We are nestled in the community of WingHaven, close to shopping, restaurants, and more.  What makes us different is our exceptional...

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Sonata Boynton Beach

2400 S Congress Ave, Boynton Beach, FL 33426

Starting at$X,XXX+ monthly
6
6 Photos available
8.3
Review Score
53 reviews
Provides: Assisted Living, Memory Care

Located in the heart of Boynton Beach Florida, Sonata Boynton Beach offers Supportive Living, Assisted Living and Memory Care options to seniors from all walks of life.Just minutes away from the Boynton Beach mall, golf courses, hospitals, doctor’s offices, shopping centers and so much more, you...

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Serenades at West Orange

720 Roper Road, Winter Garden, FL 34787

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
8.2
Review Score
23 reviews

The service has been great. My husband likes the experience. The price for one half day seems high. I recommend this facility because the staff seems happy and my husband looks forward to his visit.

Provides: Memory Care

Serenades at West Orange combines innovative, research-based design features with recent scientific advancements in memory care in order to emphasize the importance of personal choice in quality of life. Architecture, personal care and life enrichment activities have all been thoughtfully planned...

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Rockbridge Oaks

6698 Palms Ct, Chattanooga, TN 37421

Starting at$X,XXX+ monthly
6
6 Photos available
8.0
Review Score
8 reviews

There are plenty of activities and numerous menu choices which I like and I would recommend Rockbridge Oaks to other families based on the experience I have had so far

Provides: Assisted Living, Memory Care

Feel like the center of attention. With a smaller boutique approach to assisted living and memory care, Rockbridge Oaks delivers concierge-style service that’s tailored to best suit you. From our Signature Programs to the dedicated team who get to know you and support your goals, your experience...

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Mann House Sandy Springs

5413 Northland Dr, Atlanta, GA 30342

Starting at$X,XXX+ monthly
23
23 Photos available
8.0
Review Score
11 reviews

There just something about a smaller place. The staff is awesome it's great to see the same people for do many years. The care is truly heartwarming it feel like home. Older community but it's kept well.

Provides: Assisted Living, Memory Care

With all the amenities here, it's silver tray, residential assisted living. It began back in 1988, when The Mann House launched the whole luxury-care, assisted-living concept. Today, as large corporations clamor to compete, we stand in quiet contrast. Judged by every criteria — reputation,...

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The Monarch at Henderson

1750 W Horizon Ridge Pkwy, Henderson, NV 89012

Starting at$X,XXX+ monthly
13
13 Photos available
8
8 Floor plans available
7.9
Review Score
40 reviews

I was happy when they changed management companies, that they retained most if not all of the existing personnel. Love the staff there, very friendly and attentive. Feel the cost is high, but you get what...

Provides: Memory Care

Poet’s Walk Henderson, A Spring Hills Memory Care Community in Henderson, NVis located in Green Valley. With over 20 years of experience, re-imagine memory care assisted living! Take our blend of personal attention and assistance that’s helpful instead of obtrusive and pair it with an elegant...

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Serenades at The Villages

2450 Parr Drive, The Villages, FL 32162

Starting at$X,XXX+ monthly
8
8 Photos available
4
4 Floor plans available
7.2
Review Score
31 reviews

I did a half dozen tours. They seemed to be properly staffed. The rooms seemed clean. There were no bad smells as we walked through the facility. The facility had a "home like" feel...quaint, not sterile....

Provides: Memory Care

Serenades at The VillagesSerenades at The Villages by Sonata Senior Living is an award-winning, purpose-built memory care assisted living community conveniently located within The Villages master-planned active adult retirement community. Recognized by Argentum as a Best of the Best Award...

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Elan Westpointe

2140 Independence Drive, New Braunfels, TX 78132

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
6.7
Review Score
42 reviews
Provides: Assisted Living, Memory Care

Elan Westpointe is a premier assisted living and memory care community located in New Braunfels, Comal County, Texas. The center is fresh and modern, constructed of limestone with iron accents on balconies and awnings. Conveniently located off highways 46 and 337 and just west of Unicorn of...

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Mann House Cumming

8025 Majors Rd, Cumming, GA 30041

Starting at$X,XXX+ monthly
22
22 Photos available
6.5
Review Score
9 reviews

With regard to The Mann House, my brother and I have been extremely pleased with our experience having our mother in their care. The high points for us have been the demeanor of the staff, the small size of...

Provides: Assisted Living, Memory Care
Viewing 1-25 out of 31 communities

Reviews
for AgeWell Solvere

8.3
Review Score
948 reviews

Review Score

948 reviews
8.3

Out of 10


5 star

55%

4 star

26%

3 star

10%

2 star

4%

1 star

8%

A Place for Mom has scored AgeWell Solvere with 8.3 out of 10 using our proprietary review score based on 218 reviews in the last 2 years. Over all time, AgeWell Solvere has 948 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
512
242
92
35
67
Date Submitted
74
128
218
Reviewer
34
650
232
16
Care Received
0
256
6
683
861-880 of 948 reviews
Sort by

2.0
anonymous - Toured community
Assisted Living
May 27, 2021
Verified Review
My review of Sonata Boca Raton

Our family had an in person tour experience and it was just to small of a community. It did not have the right facility or amenities for our loved one.


2.0
anonymous - Toured community
Assisted Living
May 27, 2021
Verified Review
My review of Sonata Delray Beach

Our family had an in person tour and it was just to small of a community. They services were very very limited and it seemed like they were boasting and bragging about how they offered certain services. However there display to us just seem like they limited themselves and didn't impress us with how they could manage the community or if they could manage it at all.


2.0
anonymous - Family/Friend
Assisted Living
March 17, 2021
Verified Review
Yucky, do not go here

I would want others to know that my mother was here for 2 months before we pulled her out. She was not getting her medications properly no matter how many times we spoke to them about it. The dosages and timing were always wrong or they just did not give it to her. The food was not good at all, they served the same things all the time so my mom was not eating and we had to bring her food. They were all processed meals and very poor quality. We also learned after she got here that they only make a meal once a day for lunch, and then dinner everyone is brought a sandwich to their room. It is a pretty facility that is very clean, but unless you can take care of yourself, I would not recommend.

Cleanliness

4

Friendliness

4

Meals & Dining

0.5

Care Services

1

Activities

1

Staff

3

Value for Cost

2


2.0
Judith V. Rebhorn - Family/Friend
Memory Care
March 15, 2021
Husband there 4 months and 5 days.

Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Serenades refused to take him back even though my monthly rent was paid. I am still trying to get my refund.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

1

Activities

1

Staff

2

Value for Cost

1


2.0
Disappointed Loved One - Family/Friend
Memory Care
August 6, 2020
Poorly Ran By Management

Main concern is safety of our loved ones. Staff does not enforce signout of residence. Often when visiting my relative was not there and was not signed out. Staff could not explain were the resident was. Did not seem to have any sense of urgency to find them. Director plays favoritism with residence who she is friends with family members. Would not trust my loved ones at this facility. Management talks about residence and their family in front of other residence and family. Poorly ran facility. Needs better management.

Cleanliness

4

Friendliness

2

Care Services

0.5

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
December 12, 2017
Verified Review
Front desk staff didn't know what was going on

I previously toured this community but I am going to give it another try. When we went to tour this facility, I think they had a resident manning the front desk. She couldn’t find the room keys or even remember what was going on. I just felt like she was incapable of running the desk. The fire alarm actually went off while we were touring and she didn’t know what was going on. She just seemed totally vacant and unaware of what to do when someone comes in. It was a nice and clean facility but it just looked empty. I will tour this community again when someone else is at the desk.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
February 19, 2017
Keep looking - don't choose this place.

First off, the facilitiy has no follow through on their promises. Despite promising transportation to and from doctors, they now refuse to provide this service. Food is terrible if you have any dietary restrictions. They have refused to accomodate diabetic needs. Facility is constantly understaffed. Acitiy staff is extremely rude, untrained and unqualified,

Cleanliness

3

Friendliness

1.5

Care Services

1

Activities

0.5

Value for Cost

2.5


2.0
Linda Kshonz - Resident/client
Memory Care
January 29, 2017
Verified Review
Family of Irving Steinik - Rm 3111

Sonata Boynton Beach leaves a lot to be desired. The menu choices are repeated from one day to the next. A choice of soup or salad should be offered on the lunch and dinner menu. Social interaction and activities are sparse. Lunch is served at Noon and most resident's leave the dining room at about 1PM. There should be some entertainment following lunch. At 3pm a lot of senior's are napping. The hall carpeting in building #3 needs cleaning, disgusting. The linen napkins usually have stains on them, not very appealing. I think the napkins need to be replaced. At lease two nurses should be available 24/7 at the facility. The facility is quite short staffed. For peace of mind we have two private HHC aides for 12 hour shifts each. 24/7 I do not feel confident that a staff member would tend to my dad fast enough, even with the pendant that we pay for. I have heard a resident's pendant alarm calling for attendance and no one seems to be rushing to their aid.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
December 14, 2016
Verified Review
I would not recommend this community!!

They did not take care of my husband when he stayed there. We had numerous meetings with the manager to try and resolve our issues, unfortunately nothing changed. They did not keep the community or his room clean. The food was cold when he received it.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
October 12, 2015
Verified Review
Would not recommend

We toured this community while looking into care options for a loved one, and I just was not impressed by what I saw here. They seemed to have a very low staff to resident ratio. I also noticed they got very cagey when I asked them about it specifically. and started telling me about how kitchen staff could assist with certain care activities, etc. Aside from what I saw during my tour I also heard quite a few negative remarks about them in a support group I attend from other families who have experience here.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Mr G - Family/Friend
Memory Care
June 10, 2015
Home is best option for me

Very nice looking facility, unfortunately I moved my wife out!! it is not what they lead you to believe, staff changes nursing changes, poor operation, no communication on resident well being, Director was great then disappeared, staff are always complaining, cost was not any different from other memory care, prefer home care than this any day.

Cleanliness

4

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
September 16, 2014
Verified Review
Review of The Hampton at Meadows Place Alzheimer's / Memory Care in Meadows Place, TX

looks like a large apartment complex

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
September 13, 2014
Verified Review
Review of Homewood Residence at Delray Beach Alzheimer's / Memory Care in Delray Beach, FL

Nice how rooms are surrounding dining area. Which would be perfect if grounds were nicer and rooms more updated as it was pricey. Pavers on patio were uneven and run down. I see a trip hazard. It was like a ghost town. I believe they cater to their people. :) I just wish it was more inviting for the money. They are privately owned and expect family to take care of payments if VA or Medicaid becomes an issue. They do not assist in that area.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Toured community
Memory Care
August 7, 2014
Verified Review
Not impressed. Too small, ...

Not impressed. Too small, bad parking, Jewish services only 1x per month.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
July 9, 2014
This is for a person in serious decli...

This is for a person in serious decline. Not a good place if you still have an active mind and long for companionship and conversation. This is also a very small community.

Cleanliness

4

Friendliness

3

Care Services

2

Activities

0.5

Value for Cost

2


2.0
Concerned - Family/Friend
Memory Care
August 29, 2013
Verified Review
Went downhill fast, gave the wrong medications

mom was so glad to get out of here, it was not real successful. They gave her the wrong medications a couple of times and then they lied to me about it. We had real trust issues to the point where I moved her. She was very uncomfortable there and she was afraid. She was very alert and when she told them that it was the wrong medication they argued with her until they realized that she was right. When I went and talked to them about it they lied to me. By and large we decided it would be best to move, if she was not as alert as she is she would have taken the medication and my concern is for all the poor little people that just take what is given to them. it seemed very nice and when she first moved in we were very pleased but things went downhill pretty quickly.

Cleanliness

3

Friendliness

2

Care Services

0.5

Activities

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
July 22, 2013
Verified Review
Great looking community Not so great care

The community was a very nice community. It is clean and very well maintained. Each building only has like 10-15 residents in it and each building has its own dining area so it makes dining more personal. They had really nice grounds and nice gardens to sit outside. The community itself was actually really nice the issues are with the care services they provide. They identify themselves as an Alzheimer’s/Memory care unit but when they actually have to deal with a dementia patient seems like they do not put too much effort into taking care of the situation. They seem to just call for outside services to handle it that then you will have to pay for. They will either call emergency services or bring in a nurse to care for your loved one. It seems like the staff is just inexperienced with dealing with these issues.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


1.5
concerned family - Family/Friend
Memory Care
February 7, 2019
The residents deserve so much more

One of my parents has been in PW since last Spring. It started out good, but now I'm really concerned that they have too many residents for the amount of direct care staff (CNA, MA,LVN, RN). Pros: 1. They have some really good, compassionate care givers and LVNs 2. They have some sweet ladies that do activities with them. I have NO idea what the director of activities does--she is rarely with the residents, just her staff interacts with the residents. 3. Its all hands on deck when meals are served 4. Nice variety of foods and its prepared well--I do think they should ask the resident what they'd like to eat though. Cons: 1. Top-heavy (I see 9 administrators and their booklet states this) Not too sure what the administrative staff does. It would be nice if there were fewer administrators and more direct care givers. On 1/22/19 there were 42 residents and during the day and evening there were 4 "care partners" + 1 med aide and 1 wellness nurse, overnight there were 3 "care partners" + 1 wellness nurse. What this means is at bed time there is 1 care partner for every 10 residents to help get them ready for bed. Most times you wait for help. 2. They have a bus, but it is rarely used to take the residents on outings. I know of 2 outings my family member attended, now they've stopped the outings. 3. In the evenings you'll find several residents (one night I counted 9) in the common areas without ANY supervision. 4. Upon putting a camera in the room, we discovered showers were only 1 time a week and transfers were sometimes with only 1 caregiver. The RN writes the care plan based on the level of care needed. In our case, my family member's care plan stated: 3 showers a week, 2 person transfer, etc. We pay for "extended care" costing an extra $700/month. Funny, now we have the help of Hospice Austin (great group) and they provide almost 6 additional hours of care/week (2 caregivers to shower 3x/wk, RN, SW/pastoral care every 2 weeks. I asked if the extended care charge would be reduced and PW said "No". 5. No simple hygiene. Finally, they are now wiping the residents hands before meals. 6. No oral care. Sometimes all the resident needs is their toothbrush prepared, handed to them, and cued. 7. At meals some of the men could use second helpings or at least offered. Their portions are getting smaller. I would say if you put a loved one in ANY community, stay on top of their care and put a camera in their room. You can complain to the management and corporate, but nothing really changes. I hope people read the reviews and the reviews encourage management to make improvements. PW has some really good direct caregivers and some LVNs and Med aides. They need to be compensated well and more need to be hired.

Cleanliness

2.5

Friendliness

4

Care Services

1.5

Activities

2

Value for Cost

2


1.5
HonestReviewer - Family/Friend
Memory Care
June 8, 2016
Disappointment

Positives first: The building is nice looking and is kept clean. There are some friendly people working here. Negatives: Unfortunately there are not enough people to accommodate the residents. It seems the nursing staff is the most short - and their patience has worn thin and attitudes are sometimes rotten. Care is slipping and there are unaddressed maintenance and cleanliness issues in the residents' rooms. Unless you are visiting your loved one super often and watch them and get after them, things are not getting done. One time in the dining room, I watched the staff bring out one solitary hamburger at a time to the residents who had already been sitting and waiting for more than an hour for their dinner. A woman started yelling because it was taking too long and I think everyone else felt like that too. It's not what is advertised. They need to shape up.

Cleanliness

3.5

Friendliness

3

Care Services

0.5

Activities

3

Value for Cost

1.5


1.5
Debbie Gatson - Family/Friend
Memory Care
August 27, 2015
Verified Review
Horrible Care for the Elderly

The place is beautiful, but my father did not eat or was not fed for three (3) days Because he eould not go to the cafeteria ut he was too weak to walk or roll himself I feel somepne was very wrong. When I pulled him out I was threatened, then, I received a bill for medication for over $600. I was not given nor was the ambulance service that picked him up given any of his medications. The medicatoons were for 90 days. He went to Altus hospice and shortly afterwards he passed away. I would not want anyone to ever experience what I experienced. I pray that some common sense iniatives happen sooner than later. .

Cleanliness

3.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


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