AgeWell Solvere

Liked: Clean in common areas. Activities are plentiful. Restaurant had friendly staff and good resident interaction. Disliked: Communication in general lacking. Resident care was poor.

Since my mom moved last [date removed], things have gone downhill quickly. It trickles from the top, with poor management. Many staff have quit, which of course impacts the care of the residents. The elevators are continuously breaking down and residents often have to eat in their rooms, and/or have gotten stuck downstairs and had to call the fire department to help them get back to their rooms. The worst complaint from my mom is the food. It is cooked over in independent living and brought over. It is often cold, not cooked properly or bland. They also have run out of food, and have limited options. If we knew all of this, my mom never would have moved here and we are contemplating moving her.

This is a very nice facility and probably would be OK for somebody not in the last stage of dementia. We did not realize exactly how much care my mom was requiring so we did not even last two weeks. We had to take her to a place that had More of a home setting with more care givers to help.

It's okay place but just be careful on what you sign is that I'm a single person and it's hard for me to do what I did but I it's a good place to be for anyone that wants to be there the staff is okay I highly recommend that you check it out and think for yourself what you want to do in reality the location it's the best place you could go so I highly recommend that you check it out and think for what you want to do with your loved one

Did not follow through with things that were promised 3 years ago with regard to providing an ambassador to help mom make the transition from her home. Recently she was moved to assisted living and her care plan was not being followed with regard to showers, laundry, and timely medication dispensing. After two months in assisted she was very quickly moved to memory care and I am not sure that move needed to be made. The family had no say in that move and now she is fearful as she is in a setting with folks who are catatonic while she is still very vibrant, even though she has some aphasia. There is a lack of cleaning the facility, no stimulating activities, and many staff who just don't seem to care. We are exploring other options.

We were provided information about the facility that have not taken place such as daily activities and laundry services. Supervision of patients when they are not in their room is questionable. Feces was found on the floor outside of [name removed] room and a patient was also found on the floor outside his room during one of our visits. Wet and soiled laundry have been left in the bathroom sink. There is suppose to be a doctor available but we have not received information that [name removed] has received a visit. The meals do not appear appealing.

Fine

Based on the experience we have had so far we can say on the categories that received a rating below 4 - those are the areas they could improve on - so the overall experience, care services and value for cost.

We recently moved my mother from The Pavilion. On the day we moved her out, we discovered 3 pair of her pants (new within the past 8 months) were missing. The director for the Pavilion said they would look, then told me they would reimburse (I have the receipts.), then told me since Mom no longer had an account they would figure out how to reimburse, and then I was told they could not reimburse because the receipts were from 2022. During the 17 months my mother was in Valeo (Memory Care), they went through 4 directors and were understaffed the entire time at their own admission. Their circumstances should never be an excuse for poor care, poor maintenance (leaking HVAC unit in more than one room) and poor resident support. I would never recommend The Pavilion under this current ownership and leadership. We are glad that we have learned there are better alternatives and fortunately have found a facility that is well managed, has caring staff, and low turnover.

There were wonderful experiences, but sometimes my loved one did not receive meds. There was an incident, where my loved one was not fed. The food, and activities were great. They need to know what the agreed upon deliverables are.

The woman who I worked with was fabulous, out of the many places I toured she was the best out of them all by far. Unfortunately, I went for a second tour and was not impressed. The décor was old, the dining facility felt cramped, and the room sizes were extremely small with no kitchenette.

I put my mom in Poet's Walk right before COVID and took her out in August of 2022. The place really looked good when we initially put mom in the facility. They had entertainment two times a week and it appeared as though it was a nice large facility that mom could have the room to move around. Once we were allowed back in the facility after COVID, I became aware that they were not taking care of my mom. The Staff lacked the experience, often did not put mom's dentures in her mouth, sometimes it looked like they were not bathing her because of her greasy hair, did not often dress her appropriately for the weather, and they allowed moms drinks to run down her top as she was having a harder time eating. When I took my mom out of this facility, it took over 45 work days to get my money returned. Corporate also would not return my phone calls when I was trying to get my money back. There was a huge turnover of employees and the facility got rid of key people.

Poet's Walk Cedar Park was okay. I didn't like that they kept everybody in one room all day long. I don't think it's good to mix people at different stages of dementia into one singular group all the time.

The community wasn't as friendly on the tour as we expected them to be.

Our family had an in person tour experience and it was just to small of a community. It did not have the right facility or amenities for our loved one.

Our family had an in person tour and it was just to small of a community. They services were very very limited and it seemed like they were boasting and bragging about how they offered certain services. However there display to us just seem like they limited themselves and didn't impress us with how they could manage the community or if they could manage it at all.

I would want others to know that my mother was here for 2 months before we pulled her out. She was not getting her medications properly no matter how many times we spoke to them about it. The dosages and timing were always wrong or they just did not give it to her. The food was not good at all, they served the same things all the time so my mom was not eating and we had to bring her food. They were all processed meals and very poor quality. We also learned after she got here that they only make a meal once a day for lunch, and then dinner everyone is brought a sandwich to their room. It is a pretty facility that is very clean, but unless you can take care of yourself, I would not recommend.

Totally unsatisfied with the staff at Serenades. The sales person stressed the beautiful facility, but underplayed the staff. Not enough persons to take proper care of residents.I was told one thing by one person and another thing by a second person. Never got the full truth. The nurse shortened the hours of the aide I hired by two hours. My husband fell one hour after the aide left. I never had a valid explanation of how he fell and broke his hip. He had hospice service there, but when He was released from the hospital, Serenades refused to take him back even though my monthly rent was paid. I am still trying to get my refund.

Main concern is safety of our loved ones. Staff does not enforce signout of residence. Often when visiting my relative was not there and was not signed out. Staff could not explain were the resident was. Did not seem to have any sense of urgency to find them. Director plays favoritism with residence who she is friends with family members. Would not trust my loved ones at this facility. Management talks about residence and their family in front of other residence and family. Poorly ran facility. Needs better management.

I previously toured this community but I am going to give it another try. When we went to tour this facility, I think they had a resident manning the front desk. She couldn’t find the room keys or even remember what was going on. I just felt like she was incapable of running the desk. The fire alarm actually went off while we were touring and she didn’t know what was going on. She just seemed totally vacant and unaware of what to do when someone comes in. It was a nice and clean facility but it just looked empty. I will tour this community again when someone else is at the desk.