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The communication is good and they keep our family well informed. They are always open to feedback and work with us. The community is clean and the staff does a great job with the residence. I would recommend this community to others.

The community is neat and clean, and the staff and other residence are very friendly. The food is good and they are accommodating. They have done a great job with safe activities and try to safely engage the residence. The response time could be better when there are things that my loved one needs. I would recommend this community to others.

The process of getting in the staff were incredibly helpful. The communication wasn't what I had expected after my loved one was in the community. I had to get an aide in addition to the memory care cost due to person issues with my loved one. They were helpful setting up on the room. Once the resident is in the community, I think they need to have more staff available to talk to you about your loved one.

It is quaint, and not an institutionalized community. It feels like my loved one is living in a small neighborhood. There are only 20-25 people in each building. The staff are very good to work with. They are responsive to questions over my loved one.

Ratings answered above

The rooms at the community are adequate in size, we have no complaints, however we are having some issues with the overall rates.

My mother seems to enjoy it, and there are people her age. There is a swimming pool and exercise room for some activities. COVID has made it difficult with limited visitors. There was a leadership change due to a new company buying the location. My loved one enjoys the kai fish and balcony.

ratings above

This is a community of approximately 50 residents. I was pleasantly impressed with the virtual tour and the information provided by [name removed]. I have a few questions about the availability of music for him and other residents. I am concerned about the ratio between caregivers and residents, which I was told is one for every 10 residents. My other concern is his transition specifically with the need to guide him to it. I liked the place very much but I need to have more information on the chef/cook and the quality of the food. I will visit again to clarify and asked specific questions about exercises, activities, and music. Also about the possibility of my volunteering 3 hours or so every day for a couple of weeks to help with activities, and then lower to two for a couple of weeks, then one, and finally stop once we agree he has transitioned. This one is very closed to a 5

My loved one is in the independent living area of the community. No place you will go is perfect. The communication among staff seems to be a little poor. Generally they are willing to do anything they need to do for residents.

Park Place community is always clean, and prior to the virus they did a great job when it came to the activities. This community is very attractive and it met all the needs that we were looking for. Our loved one seems to be satisfied with the food.

We haven't been in the facility since COVID, but it is a great place the staff is friendly as well as very attentive. It is very clean, the food seems very good. The head of the nursing staff is amazing, she is constantly following up on things and keeping us updated. It is a little on the pricey side, you get what you pay for. My parents really like participating in the activities they provide. The memory care side, have a variety of different activities such as. If it is national ice cream day, they would make ice cream. If it is national cookie day, they would make cookies. Since COVID the activities director makes sure to spend one on one time with each and ever residents.

From our standpoint, I think the most important thing is that they were able to offer diabetes management. We chose this community because of this reason and that he would be able to live in an assisted living because he wasn't ready for a nursing home yet. The caregivers are great. The food is good and they are able to offer a diabetic diet to him. The staff have been great in accommodating, managing, and persuading him to make better choices according to his dietary restrictions. I would recommend this community to other families.

The staff is very friendly. During the Covid-19 pandemic, they have been sending us newsletters regularly about what they are doing and planning for the residents and their safety. The price at Sonata At Coconut Creek is a bit high. It is a pretty nice place and I have no complaints.

My mom moved there because she could not live alone any longer. The residents were at Merrill Gardens were friendly and kind. The food could have been better. They really tried. The room sizes and outdoor space were good.

I was there when they were doing a sing along which was so much fun to watch. Lots of people were sitting outside in front of the building underneath the veranda. The place smells very clean. On the 2nd floor there are enclosed balconies. Downstairs has a courtyard with putt-putt golf. There are reading rooms, wii bowling, pool (game only), a rehab-type gym, salon, art room, reading area, planting of veggies is encouraged, menu changes are every 6 weeks. Memory care is on the 2nd floor and you need to have someone with you with a code for the elevator that is scanned to get to the 1st floor. What is to keep anybody in assisted living just walk out the front door and into the busy street? The people there smiled a lot, there is a very busy activity calendar, many exits are all clearly marked, nurses stations are there and medication technicians handle the meds. A physician visits once a week, but not each person is seen by the doctor. That is more like once every 3 weeks. I don't believe there is any wait list. This place is one year old and I believe 75% occupied. How is billing the long term care company handled? Incontinence? Showering?

Nice building. Has unsupervised Swimming pool, which could be a nice benefit. Rooms clean and staff is very nice.

Sonata has a beautiful memory center. It’s in two separate buildings one for mild to moderate and the other moderate to severe. It’s nice because it’s in its own building and not set inside a building. Meaning it doesn’t feel like a prison ward. The bedrooms are nice size, very modern, clean and very nice.

First of all thank you for sending all the pics of my beautiful sister. Secondly, she is so happy there. She loves her caretakers. She’s made a few close friends and is friendly with everyone. I’m glad that I made the choice of Poets Walk for my sister. [Name removed]

The Pavilion at Great Hills in Austin, TX is a very clean, pleasant facility with friendly workers and a fairly responsive senior staff. Some of the problems my family has had with the facility can partly be attributed to my mother's dementia and her inability to keep track of any items or remember what is scheduled, etc. So, we have had just one major issue in the three months she has lived there. We had a problem with her medication administration when the medication aide placed her medicine in her apartment for her to take on her own instead of staying and watching her take the medicine, for which we were paying an additional $450.00 per month. We never could find out how long this had been occurring - over one week for sure and maybe almost two weeks - and only discovered this when my sister and I started finding little medication cups with pills in them squirreled away in my mother's dresser drawers and under couch cushions. It took two emails and a personal visit from my sister to the Executive Director to resolve this; find out what was going on, what they were doing about it and have our $450.00 refunded. We were finally informed that the medication aide had been dismissed. Luckily my mother has no life-threatening illness, although she is taking psychotropic medication which should not be missed. I don't know if other residents were having the same issues. My sister and I have realized that we have to lower our expectations, because in such a large facility with so many staff and residents it seems impossible for everything to work well all of the time. We do not have the will, heart or stamina to move my mother again, so are just hoping this was an aberration and all will go smoothly in the future.