AgeWell Solvere

Cannot rate the meals as w were not there enough for meals. Overall we were very happy there. If something needed to be addressed the staff was willing to listen and adapt. Yes, we would definitely would recommend the community to other families.

Like: Very friendly and attentive staff. Small enough that everyone knows the residents. Activities leader is wonderful. Responsive to Mom's requests. Nurse is also very good. Improve: quality and variety of food. And they serve way too much to each person, much gets wasted (which is just costing them/us more money). They did just hire new chef, so perhaps it will get better.

Staff is friendly and nice overall. Clean and well kept rooms, they have some nice activities. Communication between Elan and medical group they recommend is slow and requires a lot of follow up in order for things to happen. Elan seems short- staffed at times. My dad had a large skin cancer removed that required some follow up wound care - the doctor who removed it, requested that he be off of his blood thinners for a couple of days after the surgery and also gave an antibiotic prescription. They never took him off the blood thinner, and he didn't start the antibiotics until 5-6 days after the surgery. He is fine and everything healed nicely, but it was a frustrating process.

Staff are friendly, kind, caring, and promptly address any concerns I have. I feel like this is the safest place for my mother.

Cleanliness, staff. Not a 5 due to inability to reach my mom on cell phone, frequent tv outages, expensive guest fees for meals.

It's a 2 bedroom memory care for both parents. there is hardly any reception for cell phones and when trying to reach the front desk of MC it's a catch or miss situation. I know they're quite busy but it would be nice to reach someone so I may be able to speak with my Parents. The Director [Name removed] is WONDERFUL - he responds quickly and very informative and accommodating since all this is new to me and I live 4hrs away. So a Big Thanks to[Name Removed] and his team. Very clean nice amenities - my Father is a picky eater but my Mom enjoys the food.

I looked at quite a few places with my husband that had independent living. My cousin, who is close by for my mom decided she wanted my mom really close to her in distance. My cousin found the 3 closest places to her. One was Sarabella. My mom really likes the food at Sarabella. The staff and residents are all very friendly. She's a bit disappointed that more residents aren't milling around and low turnout for activities. I feel this is due to Sarabella being assisted living. I'm disappointed that there have been things breaking in her apartment, although the building is only 5 years old.

The facility is beautifully decorated. It is light and bright and kept up reasonably well. Most of the staff is very attentive, friendly and caring.

The place is nice. My mom liked it. They were not ready for us but a competent person was able to give us a tour. We left there with no pricing information.

Food quality and tastiness 3.5 out of 5. Disappointed that Alamar advertised prepared food 24 hours a day but it is only available in 2 hour time blocks with dinner 4:30 - 6:30pm and breakfast not served until 8am. Nursing staff is very difficult for residents to contact but do seem concerned. Poor communication between nursing staff from shift to shift. Short staffed for maintenance, and, again difficult to contact to take care of in room maintenance issues. Seems to be a lot of upper level staff turn-over going on. That said, it is a cheery happy place overall.

Nothing major, just had a little issue connecting with the business office. Just felt homey. Rooms are large activities all day long.

Most of the staff are pretty good. Some of the people do the minimum. Quality of the care for the most part is good, but sometimes leaves room for improvement. The activities are less than I expected and in a group setting more difficult than I expected they would be. The food for the most part is pretty good. There are two entrées in the evening and sometimes one of them may not be very good. The people serving the food will serve whatever they are given, even if it is less than desirable. The residents are not given knives of course, and sometimes the food cannot be cut with the edge of a fork. The room size is adequate, but there is absolutely no security. The rooms are not locked and the residence can wander from room to room. management says this is so the ambulatory residence can go in and out of their room, which makes sense.

[name removed] was an excellent guide. Who found the facility to be very clean and the staff to be friendly and outgoing. The private rooms are much larger than other facilities that we told, and we were very interested in being put on the waitlist.

Basically the men and women are in their own neighborhood. And its small, meals are excellent.

There was a bit of a delay in getting her medical information and care switched to their Provider. Overall, she is very happy there and is being well cared for. She enjoys the activities and is even leading a few.

This facility, especially the individual rooms are NOT handicapped friendly.

The process to get moved in was a struggle. Communication could have been better. Room wasn't cleaned...we moved in 10 days after it was paid for, plenty of time to get the room cleaned. Still not happy with the cleaning staff for her room. The care team is good to call and communicate with issues that arise.

Weekend staff is a drop off. The facility is very clean and bright. The food is not bad, just a little bland. They really try with the activities, but the population is small so it is harder to match people vs a larger facility.

We would rate it a definite 4. There were a couple issues/concerns and most have been addressed and resolved. We would absolutely recommend this community to other families. Serenades has a comforting atmosphere and caring staff. It has been a great experience for our family to have our father there and know he is well taken care of.

Clean and nice amenities. The only negative is staffing problems in dining. Absolutely would recommend