AgeWell Solvere

Like most residents' families, we are having a difficult time with the COVID restrictions which leave us unable to visit the facility and interest with our loved ones. Prior to the lockdown, I was fortunate enough to have been able to spend quite a bit of time at Poets Walk and was able to become familiar with a lot of the staff. It is this familiarity, knowing the level of care that is being provided to my mother by your staff, this is allowing my family to get through the current difficult situation. The nurses, med techs, caregivers, activities coordinators, housekeepers, dining services, maintenance, sales, the concierges, as well as your management staff have all shown an admirable devotion to the residents' well being. I am unable to offer personal thanks' I hope this note conveys my family's deep appreciation for all of you.

The community Family Ambassador facilitates video calls for me and my mom. The Family Ambassador articulates for me what mom is trying to say. She is very professional and kind. I really appreciate what she does for us!

Care partner [name removed] is amazing with my mom. Very genuine, very compassionate. We appreciate her!

I am very impressed with the services my wife is receiving at Sonata at Boca Raton. Unfortunately my wife has been diagnosed with having Alzheimer's Disease and the care and concern that all members of the staff at Sonata at Boca Raton, especially the support given by [name removed], are deeply appreciated.

My father lived at Poet's Walk Round Rock for several years before he passed away in December of 2019. The staff were extremely kind, patient and caring. They put up with my dad's quirky ways with calm and grace. They were always game to joke with him. Sure there were a few glitches; no one is perfect and the work they do is difficult and tiring, both emotionally and physically. But I wouldn't hesitate to have them care for another loved one, should the need arise.

The director that runs the community is absolutely phenomenal and she is also a nurse, which I like. Overall, the staff are fabulous, friendly, cooperative, and go over and above for the residents and their families. They keep my mother's apartment exceptionally clean and sterilized. They even clean her walker everyday. When the chef is cooking, the food is excellent, but when he isn't there, it is not consistent. My only suggestion for improvement would be regarding activities. I would like to see more creative activities rather than the typical bingo and exercise. This community really is a family including the residents and the staff.

The main reason we chose Sonata was that it was close to my mom's home and her friends could come and visit her. We also picked it because it is a small community and my mom's mobility is limited. Her apartment is close to the dining room. It is very clean and very modern. The only drawback is that there is no kitchen sink in the apartments. For my mom, I do not see that as a negative at all. Another major consideration for us and why we selected this community is that they are an LNS community and could provide nursing care if and when she needed it which eliminated other places for her. I am very pleased with the care she receives and the contact we receive. They keep me apprised of everything going on either by phone calls or emails.

Very nice.

I was very impressed with the tour and appreciated the consideration of the staff member assisting me. Her name was [name removed]. The facility was absolutely beautiful and the amenities were wonderful.

My aunt has resided at Serenades by Sonata at Longwood since [date removed]. The care she receives has been exceptional. The staff is kind and compassionate, and always available to help or answer a question. She feels well cared for and our family feels the same way. Everyone at Serenades is involved in my aunt’s care. I receive frequent communications and updates from the staff and appreciate the accessibility of management. Anytime I or my family visit we are greeted by friendly faces and I am always amazed at how everyone is aware of my aunt’s status, from the immediate caregivers to management. It is truly a team effort to make certain the residents are well cared for and comfortable. We appreciate the hands on approach and attention to detail.

My aunt has resided at Serenades by Sonata at Longwood since 2015. The care she receives has been exceptional. The staff is kind and compassionate, and always available to help or answer a question. She feels well cared for and our family feels the same way. Everyone at Serenades is involved in my aunt’s care. I receive frequent communications and updates from the staff and appreciate the accessibility of management. Anytime I or my family visit we are greeted by friendly faces and I am always amazed at how everyone is aware of my aunt’s status, from the immediate caregivers to management. It is truly a team effort to make certain the residents are well cared for and comfortable. We appreciate the hands on approach and attention to detail. Sincerely, [name removed]

This has been a very good experience. The Pavillion has more than met our needs.

I just want to say what a fantastic place you have there. The staff is incredible. My father is 92 years old with hearing and vision problems. The staff really cares about him, I must call out one in particular – [name removed]. [Name removed] looks out for all the residents but has gone well above looking out for my dad. I cannot say enough good things about her. I live almost 700 miles from the facility. Staff members [names removed] never hesitate to speak with me about dad and are always eager to talk about his day to day activities and outings. As stated, they really care about their residents, something hard to find in a lot of assisted living facilities. Dad calls Park Place his home, the staff are like family!!!

The buildings are very clean. The staff was very friendly and engaged with the residents. A good ratio of number of staff to residents. Overall seems to be a very good facility.

Thank you Virginia for pointing me to Serenades of Longwood..is adjusting where a caring staff is keeping him safe and engaged.

From the moment I walked into Park Place Winghaven I knew it was the place for my mom. I wanted a friendly, loving environment for my mom with great care. THIS IS THE PLACE! The place is beautiful with great rooms for each resident. [Name removed] the director is very involved in the care of each resident. The Concierge’s are friendly and caring to all. The food is great the activities are wonderful. The aides and nurses go out of their way to interact with each resident. My mom loves the staff, the residents and her new home. This is a must see if you are looking for assistant living for a loved one. The price is all inclusive: food, activities, outings, housecleaning, laundry, and individual services for each residence. They treat the residents like family. ?? [name removed]

The 1st time I went in I could not believe it was a nursing home.It was so clean and everyone from house keeping to the people in the Dining room to the everyone working with the seniors were so happy and friendly.I would be Blessed to be in a place like this in my future.

I have been very pleased with all the staff and the way they are with my dad. I am so happy he is there. It’s a bit of a drive for me, but I know he is well cared for and they keep him active.

My family has been so happy with the care that the staff at Serenades Longwood has provided for my father. We were sure the transition from home to memory care would be so difficult but the managers, nurses, and caregivers helped both my father and all our family through this difficult time. We never expected that my father would do so much better than he did at home. He is happy and socializing and even participating in their activities - something we never thought he would do. Thanks to everyone at Serenades for loving our dad!

I was very impressed with the facility. Brand new, clean. Large rooms. Helpful staff. Definitely under consideration.