12 Oaks Senior Living

Moved my parents out after 6 weeks of lockdown during Covid (no residents had Covid, employees did), meals skipped during the lockdown. Told several times that my parents were not "on the list to receive food delivered" The entire facility was on food delivery due to Covid. Facility ran out of food! Staff would walk in to check vitals on my healthy parents 3 times a day, starting at 6:30 am! Lack of respect for privacy. Our family spoke to the administrator multiple times. They were apologetic and nice nothing changed. Don't be fooled by the beautiful pictures on their website. The food is the worst! ALWAYS cold and many times unrecognizable. We showed the food to one of the administrators who responded, "well I'm not surprised." Poor mismangement by admin. Meadows borders on elder abuse because of overly strict "corporate" guidelines to keep residents in their rooms at all time, not even allowing them to check mail. The Haven in St. George - locally owned and no corporate rules.

We did not have a good experience with this community. The staff members were not encouraging so she never got out of her bed. The convenience of the facility was good, the problem was that they kept changing personnel and every time I got familiar with the owners and staff they would sell it to someone else and it would all change. We also had a lot of issues with communication. I would advise people looking here to strongly maintain control of your loved ones money and not just turn it over to them.

Bad experience!! I had my mom there recently for 3mos and she died while lying on the floor. She had called for help by pushing the nurse button and nobody came. They found her hours later. This senior living is not a safe place and staff is non caring and also management. They have a nonchalant attitude. State needs to come and investigate this senior facility.

This community was great in the beginning. However, over time the customer service, resident care and communication from their management has decreased tremendously. Unfortunately this facility does not care about the residents, only their bottom line for profits. I would not recommend this facility for any family looking for a safe and secure place for their loved one. Currently does not have a full time director, nurse or receptionist which all positions have been filled with temporary and inexperienced people. Resident and facility staff turnover is also very high for these same reasons. Do yourself a favor and find somewhere else in the area. Beware of this place !!!!

Some very unfriendly upfront office staff

Walked into chaos after having difficulty finding entrance. "Apartment Building" feel as apposed to 'Home'.

Administrator is rude! Doesn’t even know her families by name or sight most of the time. I have seen her treat her workers with disrespect. There must be a better way.

Legacy Ranch Memory Care Community was not a good choice for our parents. We decided to move our parents after only 1 week there because it was more of a skilled nursing care atmosphere as the residents were in a more advanced stage of dementia and there was not any real interaction whatsoever.

I am not impressed and actually very upset with how things went at this community. My mom wanted to try out this property before she had made the final decision to move in for a seven day test trial it was going to cost us over eight hundred dollars. Well after the first night there she had decided it was not for her and she would not be moving in at all. The staff would not refund her any of the money when she spent only twenty four hours in there. I think that is absolutely sneaky and not right. I would never recommend this place to anyone.

This community was the best until new management arrived on the scene. Previously, the employees were extremely caring and competent, but new management is either running them off or firing them. The excellent executive director left August, 2015. Now the activities director, the RN, the cook, the medication aide, and many caring employees are either gone or will be soon. MANAGEMENT IS RUINING THIS COMMUNITY!

My Mom was only here for 1 week and 1 day and we moved her. The staff did not provide for my Mom's needs. They treated her no different than someone who could provide for themselves. They did not assist her with feeding or going to the bathroom. The weekend crew was excellent, but during the week, my Mom did not get proper care. She had a bath the second day she was there, and did not have a bath again until a week later. Not a place for someone who cannot do for themself.

I didn't like how they treated my mother in this place. The staff in the evening is very lazy and the management needs improvement starting with the head. Never trusting this place again.

Worse place ever, I would not leave my dog in this place. The day we tour the facility and elderly man fell right in the lobby area of the place it took these folks about 10-15 minutes to have staff attend to him. The rooms are a patch work of DYI gone wrong. Yes it is cheap, but get what you pay for I guess. For a place that is strickly for the elderly the passaways are at times not wide enough to handle two residents with walkers going in opposite directions. Unless you absolutely can not afford anything else I would not recommend you to go to this place.

We toured this facility recently (it was known as Emeritus at Clear Lake at that point) and it was absolutely awful. The memory care area was downright frightening. It was dirty, not very full, and many of the doors to the empty rooms were just standing open, and you could see that blinds were all twisted and torn up. When we visited most of the residents were just parked in front of the TV, and they all looked disheveled and in need of bathing. I would not recommend this place to anyone, based on what I saw.

I would not recommend this place to anyone, we had a terrible experience here. My loved one ended up getting very sick here and we decided not to bring her back. There were numerous issues here that indicated to me that it was not somewhere she would be cared for properly. More than once when I came to visit she had not been cleaned up after having an accident. There was also an issue with gnats in the dining room.

Did not care for the fact that independent/assisted living apartments were in the front of the facility, and more critical care residents were relegated to a small self-contained building in the back.

My first intial tour was amazing however, when I came to tour the facility on a Saturday it was terrible. I noticed they were understaffed . It was an extremely chaotic environment. There were no activities going on and the place smelled of urine. The workers were pushing 2 wheelchairs at once and I can't imagine how there backs felt. I believe I came at lunch time because the residents were in the dining rooms. The ladies in the back dining room were moving from person to person feeding them. They would give one resident a spoon of food and then move to the next. I would not dare place my mother here

If you are looking for a retirement home, please don’t choose Lucas Place it’s more like a nursing home/ crazy house!

The majority of my rating is toward the Director, most of the problems stem from her and her management style. In general, most of the caregivers were friendly and cared for my mother; however, with constant turnover and staff shortages, I began to fear for mother's safety and well-being. Two caregivers on the floor for 30+ residents is NOT adequate! We dealt with several med cart errors that we know about. In an environment where transparency is crucial, the Director did not like the staff talking to family, which made one wonder what she was trying to hide. I sent my concerns regarding the Director to her boss and up the next management level only to be ignored for months and when I finally got a response, it was basically a "the Director is doing her job and we don't care" response. Apparently the bottom line is more important than resident care for Enlivant or at least for this facility. My mother lived here for 1 1/2 years. About six months in this director was hired and thus began a downward spiral. The website says: "a full-time registered nurse is available 24 hours a day to provide clinical oversight and coordination of care"; PLEASE note that this is a regional nurse, NOT on site, who may or may not answer her phone when needed. The maintenance man left and it took 9 months to hire a new one. The Head Chef was fired 2 months ago and to my knowledge, there is not currently a Head Chef. There was never a staff member available (due to staff shortages) to drive the wheelchair van if needed for a doctor appointment. Housekeeping was virtually nonexistent although the bathroom appeared to be cleaned somewhat regularly. There was no weekly housekeeping as the contract stated and my mother's room was filthy and the carpet stained when we recently moved her from the facility.

The majority of my rating is toward the [removed], most of the problems stem from her and her management style. In general, most of the caregivers were friendly and cared for my mother; however, with constant turnover and staff shortages, I began to fear for mother's safety and well-being. Two caregivers on the floor for 30+ residents is NOT adequate! We dealt with several med cart errors that we know about. In an environment where transparency is crucial, the Director did not like the staff talking to family, which made one wonder what she was trying to hide. I sent my concerns regarding the Director to her boss and up the next management level only to be ignored for months and when I finally got a response, it was basically a "the Director is doing her job and we don't care" response. Apparently the bottom line is more important than resident care for Enlivant or at least for this facility. My mother lived here for 1 1/2 years. About six months in this director was hired and thus began a downward spiral. The website says: "a full-time registered nurse is available 24 hours a day to provide clinical oversight and coordination of care"; PLEASE note that this is a regional nurse, NOT on site, who may or may not answer her phone when needed. The maintenance man left and it took 9 months to hire a new one. The Head Chef was fired 2 months ago and to my knowledge, there is not currently a Head Chef. There was never a staff member available (due to staff shortages) to drive the wheelchair van if needed for a doctor appointment. Housekeeping was virtually nonexistent although the bathroom appeared to be cleaned somewhat regularly. There was no weekly housekeeping as the contract stated and my mother's room was filthy and the carpet stained when we recently moved her from the facility.