12 Oaks Senior Living

I really like Eden Estates, the people were very friendly and the apartment was nice. The kitchen was smaller than I want.

Will visit later, when/if Mom embraces the idea of a change in lifestyle suitable for her age

Overall impression was positive. 24 beds in mental health unit. Open door policy. Not brand new but in good condition. Staff seemed friendly and residents looked clean and well cared for. Has sister community in NOLA so could send someone to mom's house for the evaluation. Mom could spend a week-end there to try it out. Bed is provided - all other furniture is our doing. Staff are CNA and / or trained by Rosemont. Continuting education year round for treatment of Alzheimers patients. RN on staff. Two services where the doctor's make house calls or Rosemont will bring mom to her appt. Many planned activities daily to stimulate the mind.

The food was phenomenal when my loved one first moved in. The food now is horrible for example the food for dinner is a hot dog, and broccoli and again they call this dinner. There is no flavor to the food. All the residents are gaining weight due to all the carbs being served to them. Half the time my loved one just throws it away. The community is stating they have to follow CDC guidelines. However; how do we know where the staff is going, and why don't they have to follow these guidelines. This is just awful for my family and loved one. They have recently raised the rent. If I was able to care for my loved one, I would pull them out of this community. I brought it up to the administration over my concerns over the food. She told me, that she has never had any complaints about the food. I know that is a bold face lie.

Mom seems happy at Bradfield. The only complaint we have is the food which I have spoken with them several times. It is not consistent. The quality and volume is not consistent. They seem to have a hard time keeping a cook employed on the weekends. ( Fri-Sun). On weds her evening meal was a bowl on pinto beans, 4 crackers and koolaid. I don’t think that is acceptable and Mom will not ask for more or something different. They do not offer a menu to choose from which was advertised. She has made a few friends and that is wonderful. Mom likes the care givers. Response time to her calls is poor. I was told they would respond within 3 minutes. That has not happened. Of course, with the virus , there are no activities. They seem to do a good job with meds, cleaning and her laundry.

My mom is there because of personal hygiene. When we signed up she was supposed to have someone check on her every 2 hours to see if she needed to change her depends. After a month being their this is not happening. In fact I went there today at 11:30 and she still had the same depends on from last night. No one came into her room until a little after 12 to take her down to the dining area. A couple of weeks ago I expressed my concern to them about this but nothing has changed. I am thinking we may have to move her.

Everyone is very friendly here and helpful. They do not have many activities. The food however is very poor. They do not have a good variety of food and it is always over cooked and the portions are very small. There is no way we can cook in our rooms so we have found we are eating a lot of junk food to get full.

Nothing was wrong with the community when I toured. I felt they were not a good fit based on what I was told. It seemed like the woman who showed me around was not that knowledgeable when I was asking her my questions.

There seems to be a lack of attention to detail with the management at this facility. Also there have been several personnel who have left since we put my mother-in-law in the facility on February 1st. One week her laundry was picked up on Tuesday and kept in the laundry room through the following Sunday without being laundered. Her bed was not being changed on a routine basis until we complained. At the present time we are not sure that she is getting a shower a least every other day. I think the corporate office needs to get involved with the operation of this facility.

I used to love this place. But most all the key people have left for other jobs. The new ones are not like they were. They used to make us residents feel important and needed. Now we're just treated like a number of bucks we pay for the crappy food and occasionally cleaning lady, that thinks she's in charge in my apartment.

The facility's was not able to meet the level of care needs of my father as they informed me they could. I had to follow up more than 3 times in the 2 months my father was there on his cleanliness & staff giving him bed baths. This was in his treatment plan. Staff to client ratio I did no fell was adequate. I would go there 7-8 pm there would be 2 staff there and a med tech of med tech & 1 staff. I have called in the evening with no answer and would go there to check on my father. My father would turn down meals a lot of the time. Communication was slack. There was one staff member,[name removed]who was very kind & accommodating to assist my father. My father actually declined there.... The studio was fine, size was sufficient. I paid $[fee removed] a month, may not be a lot for some it was for us. 1/2 was for the level of care that was not met which was the reason I moved my father out.

I recently toured The Lodge at Pine Creek, and while the building looks beautiful and well-kept from the outside, the inside felt very sterile and unwelcoming. There wasn’t much warmth or interaction between staff and residents during my visit. I also noticed there weren’t many staff members around, which concerned me. When I asked about it, I was told they were “probably providing care,” but it still left me uneasy. First impressions matter, and I didn’t get the feeling that there’s enough staff presence or engagement to make it feel like home.

My loved one is no longer here. They claim to work with dementia, but don't know how to redirect them or engage them. Didn't follow medications correctly or check resident's hygiene. But they sure kept the big community fee. Moved out after 3 months!

I've lived here for eight months. When I first moved here the dining experience was good. But now I'm spending one hundred fifty dollars a month on groceries. Transportation is ok but in my opinion limited. Housekeeping is performed every two weeks instead of weekly as stated on Emerson's website. Maintenance is ok but there are washing machines in the laundry room that have been out of order for two months and dryers for six months. If I'm around in this coming February I'll be moving.

The owners are straggling to keep it open and the residents suffer because of it. I think that this summarize the problem there. The staff are so sweet and try to help but because of management. Their chore is difficult

They have taken away most of the things we did have. Housecleaning is now every 2 weeks and all they do is change the bed and sweep the and throw something in the toilet. The meals most of the time are terrible. They took our dinner meal away from us and breakfast is cereal and eggs that are almost inedible. The halls smell. They say we will start having dinner back one day at a time buffet style. The front desk is embarrassing. The people are very friendly but are not professionals dressed.

And honestly, for what we were charged, soiled laundry should of been as needed.I would tell them to look for themselves, the staff, for the most part, was wonderful, but their hands were tied on what they could do. Mostly, I felt I was being charged for services he was not getting. I understand housekeeping was once a week, but you call me and say you're charging more for daily, you don't leave soiled sheets and blankets out, smearing the mess onto the carpet and making the whole wing smell. Office staff was NEVER on site or available for calls.

This facility is for a person of a family who may be looking for a quiet place to live in which they will not have very much interaction with the community and only want to participate in a few activities at the facility. They should enjoy being indoors and maybe taking short walks around the facility. The new resident should not be a foodie and also be okay with sitting at an assigned spot for meals to keep the peace. This is the perfect place for a person who has a hobby that they love to do and if they have a pet to love on they can bring them along too. I do not recommend for a person taking a lot of medication or who has severe medical needs to become a resident there. There are no medical staff at the facility and the CNA's are not advised to call the ambulance when residents fall. The facility is clean and the staff can be very friendly. The administrative staff mainly visit with the tenured white residents, so we did not have much contact with them. For outings, only the tenured white residents are taken. Although it's not stated, there are quite a few Alzheimer's patients who are residents there and the staff have not been trained to handle the behavior they may exhibit. The facility will take residents as long as they can pay, but there are not enough staff at night to manage all of the residents (2 staff to 45 residents). At meal time they have ran out of food several times or ran out of bread when serving sandwiches to the residents. A lot of the residents order food outside because the food is not good. There is always plenty to drink, but no cups. We did not have a good experience with Bradfield Terrace. They are a facility strictly to make money and not to make sure that elderly people are being provided for by their new community.

No gym as advertised. The only transportation they provide is the doctor appointment and back. Not as advertised at all. I feel later way overpriced for what you get over $[removed] a month is ludicrous definitely come to this place before you consider it

Grayson Court used to be a pretty good facility, however things have changed. The RN Care Coordinator is not compassionate at all and doesn't interact with the residents. In my opinion, elderly care is not where she should be. In addition, there is a high staff turnover because she's not good to her staff. It appears that she provokes residents and then writes them up as a tactic to increase care costs. I witnessed this with several residents, not just my loved one. The meals are okay, but if residents can't physically make it to the dining room they will withhold food vs delivering it to their room. There is not a lot of variety. There is a huge disconnect between administration management and care management. The administrator appears to be compassionate about what she does, but there is a huge power struggle between her and the care services manager. They are not receptive to resident or resident family input on activities. There is a high turn over in this area as well. I would advise anyone to check their contracts very closely. They wanted to raise the base rent (not care plan) in under 3 months of moving my loved one in, even though we were told it wouldn't be evaluated and raised until the 1 year anniversary. We were also told that when they are at 100% capacity they raise rates. Basically, it frees up some rooms for higher payors. In the end, they evicted my loved one to get a higher paying tenant and offered to move her to another one of their properties in Gainesville. The fact that she was evicted from one property but accepted at another property, under the same company, told me all that I needed to know.