12 Oaks Senior Living

They are very clean and the staff are all very friendly! They could definitely improve on their activities by offering a better variety, and just more activities in general. It's very expensive, but they all are. One thing that was hard was the change in staff when we were going through the admissions process, since no one let us know that was happening. However, their director was very courteous and professional, and really tried to help us through the whole process.

Overall excellent, although they have had some issues with management retention, I do not think it has adversely affected the residents. The facility is capable of serving many more residents than are currently living there, so it remains to be seen if they can maintain service levels at full capacity.

This was a really nice facility. Just what we're looking for. The residents were friendly and engaged. The place was clean and well organized. The staff interacted well wtih the residents.

It's older, I think that the people like it who live there, but it is not as spiffy or as clean. Not as well tended. It was very affordable at $900, and that included food. What she didn't like the most though was that that price was for a room with a roommate, and she lived with the reality that they could put someone in her room tomorrow, although she never actually had a roommate. Unless they are full, though, I don't think that they ever put people together. All the other people were alone even though they were in what constituted a double room. It was very nice, the guy who runs it was just a nice man. The food was good, we ate several times with my mother. Very nice helpful people who worked in the dining room! It is just not as neat.

There's a couple things that I have had questions about that I haven't gotten a chance to speak with them about. When they were talking to my dad about moving in I know they said they did housework for him and I'm pretty sure that included dishes but no one had been doing that part. I have to check on that. Everything else is good. He loves the food, they seem to be real nice to him, and the living quarters are very nice. There are beautiful trees and everything. Other than the dishes thing everything is good. And that may not be their fault. Sometimes he gets confused so that's why I have to talk to them about it. I like it so far. It was the only one that was in his price range in the area. Everything else was either too high or didn't have the amenities we wanted like the meals and handicapped restrooms and all that.

We didn't like it at all. I went there with my step son and there was just kind of a feel about it when we walked in. It's a little bit darker, a little bit older and where they had the memory care patients it was darker back there. They did have a lot of activities and they were real nice, the set up was nice. It jsut didn't feel right for her at this point because she loves the outdoors and we were looking for something that was brighter so she could see outside. We are going to have to consider the Emeritus facility though because she is going to be running out of money and I know they work with the Star plus program.

The welcome/adminstration team at Arbrook is top notch. They are extremely personable and want to do everything in their power to give you the best options for your loved one. The initial tour was not just a look at the facility, but a real chance to visit with other residence and get a true feeling of what it is like to be part of their family. The team did an excellent job of making my mother-in-law feel loved and at home from day one. I can't express enough how hard all of the Arbrook staff members work to make it a great place to live. As i heard on the first phone interview, the only thing they ever want to be accussed of is "Loving their residence too much". I honestly belief they feel this and work very hard to ensure the residence do feel like family and very much loved.

That's nice but it's just a lot more expensive. But they also have higher levels of care. All those places are so expensive. It was nice and clean. We all need to start saving our pennies for when we need one of these places.

Even though my mtoher doens't participate in a lot of activities they do have a lot and I'm trying to get her to particiapte. It's an independent living so they expect people to do things on her own and participate but there are other poeple who live there who try to get her involved. She doesn't get out of her room as much as she should but when I'm with her she does get out and seems to talk to people. She's good, she likes it, but for her it was such a big change from moving from her house, coming to Texas and moving in here but it's good so far. We chose it for the location, it was within her price range and also because of the cleanliness. They've been good with maintenence and the other things we've had to call them about with things we were trying to do in her apartment.

Emeritus was good. The only deciding factor was that they didn't have a big kitchen facility so for someone who was not ready to move to a real assisted living place that was too much of a change. They had counter space were you could put a coffee pot or some thing and a sink but no baking facility. Of course they had a dining room. It was just going to be too radical a change for my mom.

Very nice but would have liked the patients to have access to a restricted area outside. Didn't observe ongoing activities for Alzheimer area. Did get the feel the staff cares about their patients. Wish there had been an 'in between' setup for severe Alzheimer's and assisted living. Staff was very nice and informative.

I like this place.

loved this one and right now would be our first choice. Liked all the amenities included in the monthly rent and that if needed could move into their assisted living area.

Friendly staff and residents. Clean and good smelling. Good food. Lots of activities for residents.

like it

nice, but semi old; big open stairway at 2nd floor

My mother has been there for a couple of months now and has begun to adapt. Partially it has just been issues adjusting to not living at home anymore. But she is not happy with the food. And there aren't a great deal of activities. A lot of it is staffing shortages. It's just so hard to keep people right now, as is the case everywhere. The staff who are there are really nice. The director is really nice, and I communicate with her frequently. The outdoor area unfortunately some patients can't go out on their own. There's not enough staff to make the accommodations for people to get outside, although she has been able to go out a couple of times on pleasant Spring days. Cleanliness is about average in the rooms. The rest of the facility is very clean. I just wish they could make it in more often to the residents' rooms to vacuum and change sheets and things, although I know they're doing the best they can.

It's a pretty good facility overall. There are a few things that might need tweaking. I realize lockdown is a little bit hard on everybody. But it seems like it might be a little bit too hard, just too much isolation with the residents in their rooms for weeks at a a time. I think the staff are pretty good. They're friendly and seem to do what they can, although they're short-handed. I'm not sure that they have a whole lot of interaction with the patients, although with Covid, my visits have been limited to my loved one's room, so I'm not out and about in the facility to observe.

I would tell others looking into West Fork Village that they have screened in porches for the residents which is a very nice feature to have. The apartment sizes here are also very nice. I would recommend to others looking in the area.

It seems like the worst part is that they don't have enough employees and are understaffed. The care it fluctuates. The people who work they are pretty good but that just don't have enough. The food is average and they offer a limited variety. We chose this community because is was recommended at the time. I would not recommend this community to other families right now