12 Oaks Senior Living

We were looking for something more than just a room for assisted living, more like an apartment. The tub in the bathroom was step in and that would not have worked for my loved one. Other than that, nothing special really stuck out to me about NewForest Estates.

I was able to have an in person tour and it was not very interesting at all. New Forest did not really stand out, it is in a woodsy area and it just seemed like it needs a lot of repairs.

Apartments are small with very little storage. Dining room was dark.

Our loved one was really happy with the people and the food, but once management changed the switched chefs. Everything became really bland, and our loved one was not happy. He started having to go out and buy his own food.

Please be careful of your first visual of this place. It appears to be small and nice on the surface. My mother was here for nine months. She liked it in the first two months, but then the food went downhill and stayed that way. She constantly complained about the food and so did her table mates. When she would buzz for help it could take anywhere from 30 minutes to over an hour for a response. When she left to go home, it took over six months to get our money back and they did not refund everything owed to us with no explanation why. The people in charge are not qualified and the people in the corporate offices do not care enough to take care of their business. Do not stay here!!!! The activities director was great as was the Community Relations Manager. Please beware of many problems at this place.

reviews were not favorable [Name removed] seemed too rushed to talk thoroughly

Sometimes there is no hot water for bathing, laundry, washing dishes. Security issues – no lights outside and in the breeze ways. Gates that don’t lock, “in-house” [Removed]. Large turnover of staff – cleaning, food, maintenance. Sometimes the kitchen runs out of certain food items.

My father is doing okay here at this community . I do have some concerns about the care he is receiving . I can't say this is the best community for him , and his needs . The staff have told me that if he refuses the help they offer him , they are not going (1)force him to do something . I understand that , but I wish there was more encouragement (2)from the staff . The staff tires hard to meet the needs of the residents , but they are (3)spread pretty thin . There are improvement that needs to be made at this community .

I wasn't very impressed with my tour of this community. It wasn't so much the tour that was disappointing, but the facility it self. The community felt like a nursing home, and that was not what I wanted for my mother, and the environment she would be living in. The staff was kind and friendly, but this was not the place for mother and her needs.

Not happy about food served. Can’t keep a good cook. Always looking for a “ Reason to Raise” rent. Exterior could use a cleaning or paint. High turnover on staff members. Kitchen does not look clean. Carpets could use replacing.

Very nice facility, big big for my Mom and follow up did not happen.

I arrived about a half hour before my meeting however I'm sure nobody was really expecting me. The front area was incredibly busy and loud. The young man at the front desk was just totally unprofessional he never followed up on my waiting. I Benchley left without a tour but I could tell from my first impression that I would not want my mother-in-law to stay there. On my personal skill of 1 to 10 I would give it a 4.5.

Had my relative at this location for a year. In this time there have been 3 site administrators, and one ownership change. This is an older facility, there is any ongoing issue with flys in the independent living side and theft from those will key access to the apartments. There are no policies or documentation procedures regarding logging when cleaning staff or maintenance is in a seniors home, no policy regarding not doing work if people are not present, no security cameras in the hall ways, or a system to document grievances from residents including theft to know what is occurring on site. So far 2000.00 worth of property, has been stolen from my relatives room by someone with key access to the apartment. They do a fair job with activities and recently improved the food which is fair now also. They do provide transportation to appointments , Walmart, Braums, and other outings. Currently looking for other accommodations.

Loud, chaotic, in the dining and common area. Phones ringing off the hook, calls being made on speaker phones that could be heard from a room away. Residents seemed like they were cattle being herded into the dining hall. Dad doesn't do well in loud or chaotic places. Strong smell of pinesol in the common area near the dining hall (not good for mom as she has severe asthma and is sensitive to this). Bathrooms in common area smelled disgusting. Residences have the feel of an apartment complex with a few touches thrown in for seniors, such as elevators, no slip walkways, and a dining hall - residents didn't seem very happy. Outside of the dining area/sitting room, we were told the main common areas that qualify this place as a retirement community are outside in the courtyards and around the pool....in San Antonio where it's 90+ degrees for 5 months out of the year?? Library smelled disgusting. 30 minute drive in traffic from our house..not optimal. Staff acted like they were apartment managers, not senior living specialists.

They don't do anything they say theyre going to do. They have her down as a level 2 and I've seen no care, they don't even bathe her. Unless you call giving her her medications and feeding her as level 2 they aren't doing their job. There was no real big communication, the nursing care here as far as home health and hospice is so different, its ridiculous. No one can give her insulin and there was actually nobody that even tried to help. They said "well your mother told us shes self care" but all you have to do is look at my mother and realize shes not self care and there has been no assessment. They also say that they come and knock on everybodys door to make sure they go out and eat but I can tell you for a fact thats not true. The only time I know of that they've physically checked on her is when i called them and told them to

when my mother first moved in she really enjoyed they had good food with a small selection activities transportation she was very happy there then covid-19 they went on total lockdown to protect our loved ones I was very impressed. But they are very very very slow in opening things back up. They still do not have choices of entree at meal times. The shuttle buses that take you to the doctors are not running 3 days a week like promised. That's a really sad thing about it all is that will not allow my mother any designated family caregivers. I am my mother's caregiver I have been for years. We cannot afford Assisted Living. There for myself and her niece assist her in her daily needs. They will not allow anyone in to see her that does not have a license. This is very sad.

Please be careful of your first visual of this place. It appears to be small and nice on the surface. My mother was here for nine months. She liked it in the first two months, but then the food went downhill and stayed that way. She constantly complained about the food and so did her table mates. When she would buzz for help it could take anywhere from 30 minutes to over an hour for a response. When she left to go home, it took over six months to get our money back and they did not refund everything owed to us with no explanation why. The people in charge are not qualified and the people in the corporate offices do not care enough to take care of their business. Do not stay here!!!! The activities director was great as was the Community Relations Manager. My mother did enjoy playing games there. They had lots of personnel turnover. Please beware of many problems at this place.

I went to this facility with a good friend who was visiting her father, I was always interested in placing my mother in royal estates so I was excited to scope out and get a feel for what they had to offer. My experiance was rather unpleasant. Altgough, royal estates seemed very nice and clean, i felt that some of the staff members were rude. One woman in particular. I was in the main part of the facility, admiring its presence, wanting my husband too see also, i took out my phone and took a picture. A woman at the front desk marched over to me, and told me that cell phones are not allowed, and that i would be barred from the facility if i used mine again. I was shocked, because she BARKED this at me. It was humiliating for me, and unesscary. Quite frankly the woman was vile and nasty. Then after being extremely rude, she came back up to me, and asked me who i was visiting with, and were i parked my car. I told her, then she barked that we are not to park there and demanded that i park elsewhere. She was so unwelcoming and so rude that it turned me completely off. Needless to say, they will not be gettin. My buisness. That woman needs to see a therapist.

The facility is beautiful! There is no offensive odors when you walk in. Mother in Law went for respite care from the hospital. She was suffering from dizziness and nausea. She was a fall risk and had to be put in wheelchair to be taken to the restroom. The aides were loving and kind. They were very attentive and compassionate and sweet. Mom was unable to sit up due to the dizziness. The nurses tried to force her to sit up and when she was unable they put her food on the table ten feet from her bed and told her if she wanted to eat she would have to get up and go to the table. They also refused to give mom her medications because she couldn't sit up. Mom went without four meals and four doses of medicine before found out and we could get her out. The head nurse told her "You WILL get up and go to the dining room." We put her there because she needed help we couldn't provide. We paid out of our own pocket and they spoke rudely and neglected her. If you are only in need of a little assistance Strake Place would be a great option. Don't put your loved one there if they need a higher level of care. They made us leave a day early and didn't refund us. Overall bad experience.

First off Brookdale only pays their aides $9 an hour. Understaffed and overworked. Only 2 aides per shift and required to lift patients. The place is turning into a nursing home instead of assistant living. They do not lock the front door at night and anyone can walk in. No one follows protocol. Half of the staff is all new and no one stays. Dining area and kitchen has gnats everywhere. Employee are not team players. The directors and front office staff wears jeans and looks unprofessional. This place only care about residents money. I wouldn't recommend this place.