12 Oaks Senior Living

I have been here for six years. Have been very happy and I do not want to move.

Activities are my favorite part of Emerson. Lots of laughter. Food is good

It's fairly clean. We picked this community because, it was affordable for what my loved one could afford, and it was a close location. My advice to other families, is to ask a lot of questions.

We took a tour with Merce Place and it was a nice facility and nice staff, but way too expensive.

I wouldn't recommend the community to others for their loved ones. There was four directors in less than a year and a constant change over of staff. Due to these changes the meals aren't what they were in the beginning. They will only pick up trash once a week from the resident's rooms. There is no place for the resident's to carry their own trash out to dispose of this either. This is a big issue for the residents that have incontinence issues. Another big sticking point is they don't have any staff with longevity. The community is on the smaller side with 54 rooms. This was attractive at the beginning and now I'm thinking otherwise. If there is an issue with the care, the nurse will call back quickly to speak to me. If there is an issue with the community overall, and I reach out to the director it will take much longer to receive a response. In fact I've been waiting over a week for a return call from the director about a concern I have, with no response from them. The meals are mostly pasta being served to the residents, I believe. My loved one would like additional options to choose from. for meals. There are some activities available for the residents to participate in. My loved one would like to see additional and a variety of activities offered. The family used to be able to have the security code to come and go in the building to see our loved one. Since the COVID protocols we have to wait for a staff member, which takes a long time for them to let us in due to them being short staffed overall.

Our family had an in person tour and it was a nice tour but it was assisted living and at the time we were just wanting independent living for our loved one

The staff members were great, but the billing process sucks - a lot of confusion and inconsistencies

At the moment they are in between activities directors so there is not much going on. They have one young man who does some things with them but the whole reason we wanted her to go here was because of how good the previous activities director was. We are hoping whoever they hire next will be just as good and get things going again. They have had a lot of turnover of staff members, but the staff members who are here take very good care of the residents and they truly care. Mom really loves them. There is a lot of life going on here and they have a very beautiful outdoor area as well.

What was problematic for us was the visiting hours. They were Monday through Friday 9 to 5 and a lot of people get off of work at 5 which makes it hard to visit. They would bring residents to the dining area to eat between 4 and 4:30 and you are unable to visit with them while they eat, so really it was from 9-4. On the weekends, the visiting hours are only 2 hours from 2-4. It was just very limited. We also experienced a lot of shortage of staff members. One weekend there was only one nurse tending to about 30 residents. Overall it was just not the best experience especially for the price, we did not feel we were getting what we were paying for.

This community is very pricey and not as big of a living quarters as the community that I was looking for. The other community had a lot more room to move around and worked out better for my loved one.

Just make sure to stay on top of things and be an advocate for your loved ones.

My parent has been in this facility for about a year. Before she moved in the director was always available , now that we moved my parent in, no one has time. The aids are wonderful but they are over worked, with only two per shift they can not show as much attention to the residents as everyone would like. The activity director is also great, however she also has to do the transportation because they are too cheap to hire someone else. Instead of spending money on administration, they should spend it on making things better for the residents. I read the reviews going back several years and nothing has changed. The staff turnover is unreal! Not to mention that the rates are close to six thousand per month.

I was not particularly impressed with the director during our tour.

This community is okay. It is starting to get better as they change the employees and it is getting a little better.

What really got us going with the Emerson community is all the amenities they have with such a reasonable value. So many other places offered minimal amenities but for a higher value, and this community has a great value. The reason we did give it an overall score of a 3 was because of the security. There has already been some break-ins, there are no cameras and even though the front door is manned they leave the backdoor unlocked

Our loved one so far has not complained about the meals, so we assume they are good. However lately there has been a big struggle with communication. It seems like they are doing more damage control in assisted living then anything else. Our loved ones care levels are not being met.

According to our loved one the quality of the meals are not good, that is one thing this community could work to improve on.

The people we interacted with on our virtual tour were very nice, and it looked like a really nice place from what we could see virtually. But I wasn't a fan of the virtual process in general. In-person would have been so much better had it been allowed at the time.

When it started out, it was great. It was a very clean place. It didn't smell like a nursing home or anything. But then the director moved , and they brought another one in that nobody liked. They first director was very good. She helped explain everything and helped us get moved in. She assured us Hopkins Place did not have a nursing home type of feel. Then about a week or so in, the new director took over. She wasn't very friendly and was kind of snotty. She only wanted to let one family member in at at time, and we were just trying to to get our loved one moved in and settled while we were all there from out of town. It turned out he was not there long enough to determine if the attitude of the new director trickled down to the care staff or not. He would not abide by the rules and thought he could do everything on his own. He ended up falling and broke his femur, which landed him in the hospital, where he got pneumonia nd passed away. In his short time at Hopkins Place, it's hard to determine what a more long-term stay would be like, but it seems like it would be a nice place for those that can get around well enough on their own.