12 Oaks Senior Living

I would never recommend this place to anyone my brother was recently here and it went horrible for him. The administration was awful and had zero compassion on how they ran things in that place. It was always very messy. I always got such attitude whenever I try to fix something and try to get my brother better care. Overall it was a poor experience.

My mom has only been there 9 days and so far very dissatisfied. Activity calendar is still on October and was told waiting on new ones. I was told I have to collect the UTI sample. I see aids, house keeping and Activity Director cooking and serving food. Now I am told I can't have code to get in and out of door. My mom is paying good money and her daughter can't have access to door code. So I have to wait for someone to open door and let me out. That is not right. I never know who to ask for what. I ask for cup for UTI and one couldn't be found. I have ordered Physical and Occupational therapy and heard nothing. Seems very poor managed and understaffed. My mom has been moved from Florida to Texas and all this is a major transition for her as she has Dementia. I don't feel like aids are spending time with her and trying to help her or be understanding, except one or two. I feel like staff should be more caring and she complains that they are ruff with her. I can't be there 24 hours a day, but my mom is not happy.

DO NOT PUT YOUR LOVED ONE HERE!!!! Put my parent there after being misled that this was a warm community that "cared" for its residents. I was specifically looking for a place that offered music at least a few times a month. I was told they had a dance every month and live music once a week. No dances and I can count on one hand how many times they have had music. They did not even have music for the holidays - my parent has been in a couple of senior places and they always had local school or church groups come in for holiday caroling. They are all about the $$$ and their activity director is a joke. I spoke to several residents who were also fed up and bored out of their minds with her and the lack of quality activities. They have been remodeling for nine months and still not finished. Doors from the outside are left open all day even when it's cold. A few times there have been stray cats lingering around the halls. The final straw was when they fired the home health company that was helping me with my parent on a Friday without telling me and had the new home health company call me on Saturday to find out if I was interested in their service. What if I had been out of town or not able to get back with them for awhile? Would my parent be left without care - no meds, no shower??? The only saving grace this place has is one staff member named Michael who has a real HEART for this (don't know why he's there) and a hairdresser named Alicia who is sweetheart. We finally made the decision to come out of pocket and move my parent into a more professional, caring environment in order to have more peace of mind.

Its poor management. It seem like they are there to get a check. They cover alot of things up that happens to the residents. Everytime I come the manager is not there. And when I do see her and I have a compliant its always Im working on it. The residents are awesome and some of the staff but if I were new coming in I would reconsider because they always act like they care until you sign and they get your check. If they had a better person running it then maybe I would feel more secure.

Okay family members here is the real deal. I wouldn't even rate this place 1 star it deserve a NO STARS!!!! My father was only at this facility for 2 weeks. [removed] They charge extra for everything. Anytime your loved one has a meal sent to their room is $5 each meal ex. coffee and banana =$5, Next the medication management or reminder is $11 each time so if your family member requires 8 pills at 8 different times a day that $88 for the day. My family member had a incident and I was not notified of the incident. I was told by the dept head we don't do incident reports etc. At least notified family members that an incident occurred due to the facility is under constructions which is highly unsafe!!! My family member was hospitalized [removed] and after seeking treatment the MD recommended assisted living. Well once my loved one and I contacted the assisted living area this is were the problem ball was dropped. We arrived there at noon and didn't leave until after 6pm and my loved one was not even transitioned into the assisted living due to administration issues, clerical issues, lack of customer services, lack of confidentiality, degrading, lack of genuineness, lack of care!!!! [name removed] the health and wellness director was unprofessional, degraded myself and my loved one, lacked confidentially about my loved one's medical history. She had no moved at a slow pace and was all over the place. She had no clue what she was doing!!!!!!!!!!The error was on Brookdale's end!!!!! My loved one and l just got up and left. Neither did [removed] or [removed] attempted to check on our well being or apologize for the long process which wasn't even complete!!!! I had to find [removed] in order to see what information was lacking. Her response was short and abrupt and ended with "do you have my business card?" I removed my family member on the next day due to know one even bother to check on him/her after returning to this facility. I WILL NEVER RECOMMEND THIS PLACE [removed]

Okay family members here is the real deal. I wouldn't even rate this place 1 star it deserve a NO STARS!!!! My father was only at this facility for 2 weeks. The administrator is money hungry and only after filling rooms/increasing census. The price listed is a lie!!!! They charge extra for everything. Anytime your loved one has a meal sent to their room is $5 each meal ex. coffee and banana =$5, Next the medication management or reminder is $11 each time so if your family member requires 8 pills at 8 different times a day that $88 for the day. My family member had a incident and I was not notified of the incident. I was told by the dept head we don't do incident reports etc. At least notified family members that an incident occurred due to the facility is under constructions which is highly unsafe!!! My family member was hospitalized due to incident that happened on the property and after seeking treatment the MD recommended assisted living. Well once my loved one and I contacted the assisted living area this is were the problem ball was dropped. We arrived there at noon and didn't leave until after 6pm and my loved one was not even transitioned into the assisted living due to administration issues, clerical issues, lack of customer services, lack of confidentiality, degrading, lack of genuineness, lack of care!!!! [Removed] the health and wellness director was unprofessional, degraded myself and my loved one, lacked confidentially about my loved one's medical history. She had no moved at a slow pace and was all over the place. She had no clue what she was doing!!!!!!!!!!The error was on Brookdale's end!!!!! My loved one and l just got up and left. Neither did [Removed] or [Removed] attempted to check on our well being or apologize for the long process which wasn't even complete!!!! I had to find [Removed] in order to see what information was lacking. Her response was short and abrupt and ended with "do you have my business card?" I removed my family member on the next day due to know one even bother to check on him/her after returning to this facility. I WILL NEVER RECOMMEND THIS PLACE UNLESS YOU WANT YOUR LOVED ONE TO BE NEGLECTED AND INJURED!!!!!!!