12 Oaks Senior Living

My Mom lived at the Meadows from April 2022 to October 2023 when she passed. I live in Salt Lake City and always felt confident in the care that she was receiving. Her nurses and techs were kind and receptive to her needs. My issue has been the treatment of me and my family since her passing. We have been given the complete run around regarding a refund for the 2 weeks left in the month. I have had numerous conversations with multiple employees who said they would take care of the problem and nothing would be done. We have heard the check has been cut, the check has been sent, the check should have been taken care of by the old management company, etc. etc. It has been over six months now and we are being told there is nothing else they can do. I'm sure if we had taken this long to pay for my Mom's rent, she would have been evicted without question. We hope no one else has to have this experience.

Better for those who need less assistance. Those who need more will need a strong advocate. Lots of turnover in the kitchen. Beautiful facility. As far as the activities go - they need more options and variability. My Dad hated games like bingo-it was every week. They are currently working on making improvements.

For a simple individual like my father, it's a roof and it's fine.The maintenance is slow and sloppy, the meal options and service according to my dad is terrible and housekeeping is subpar.He appreciates the elevator and that's his apartment is right next to it. Facilities like this need larger bathrooms for wheelchair bound individuals.

For the most part this is a good community. The community can seem disorganized. There are times the staff say they will be right back and then never returns. The staff communication is good as long as the family is being proactive with our communication. There are three meals a day served to the residents. My loved one doesn't like the fact the community doesn't have fresh fruit in the morning. The food has a salty taste to it as well.

I have been here for six years. Have been very happy and I do not want to move.

Activities are my favorite part of Emerson. Lots of laughter. Food is good

It's fairly clean. We picked this community because, it was affordable for what my loved one could afford, and it was a close location. My advice to other families, is to ask a lot of questions.

I picked this community because of the price. They are not consinstent, with communicating what's going on with operations of the retirement home. They are understaffed, and could do better with that.

Our family had an in person tour and it was a nice tour but it was assisted living and at the time we were just wanting independent living for our loved one

What was problematic for us was the visiting hours. They were Monday through Friday 9 to 5 and a lot of people get off of work at 5 which makes it hard to visit. They would bring residents to the dining area to eat between 4 and 4:30 and you are unable to visit with them while they eat, so really it was from 9-4. On the weekends, the visiting hours are only 2 hours from 2-4. It was just very limited. We also experienced a lot of shortage of staff members. One weekend there was only one nurse tending to about 30 residents. Overall it was just not the best experience especially for the price, we did not feel we were getting what we were paying for.

This community is very pricey and not as big of a living quarters as the community that I was looking for. The other community had a lot more room to move around and worked out better for my loved one.

The room was too far from all of the amenities offered in the community. What was offered per the cost and the care needed just did not match up. The tour was good but the community just did not git the needs of my loved one.

My parent has been in this facility for about a year. Before she moved in the director was always available , now that we moved my parent in, no one has time. The aids are wonderful but they are over worked, with only two per shift they can not show as much attention to the residents as everyone would like. The activity director is also great, however she also has to do the transportation because they are too cheap to hire someone else. Instead of spending money on administration, they should spend it on making things better for the residents. I read the reviews going back several years and nothing has changed. The staff turnover is unreal! Not to mention that the rates are close to six thousand per month.

I was not particularly impressed with the director during our tour.

What really got us going with the Emerson community is all the amenities they have with such a reasonable value. So many other places offered minimal amenities but for a higher value, and this community has a great value. The reason we did give it an overall score of a 3 was because of the security. There has already been some break-ins, there are no cameras and even though the front door is manned they leave the backdoor unlocked

Our loved one so far has not complained about the meals, so we assume they are good. However lately there has been a big struggle with communication. It seems like they are doing more damage control in assisted living then anything else. Our loved ones care levels are not being met.

The people we interacted with on our virtual tour were very nice, and it looked like a really nice place from what we could see virtually. But I wasn't a fan of the virtual process in general. In-person would have been so much better had it been allowed at the time.

we toured this community and the staff was very friendly. It did not fit our needs because the buildings were separate and you had to go outside to get from building to building. There also was a strong odor that we smelled in the community.

We chose Mackenzie Place because of the location of the facility and the lady we met with answered all of our questions and was very friendly and helpful. I feel like they did a good job taking care of her and were very attentive. When she first walked in the first thing she said "wow I get to stay in this beautiful place." Because we moved her in during covid there was not a whole lot of stuff going on that is why the activities score was lower. We have had some issues getting some bills after she passed away, but overall I would recommend to others who are looking.