12 Oaks Senior Living

This just wasn't a great fit for us. There just wasn't enough staff for our needs. There isn't enough staff to really watch someone who might be prone to wandering off. It wasn't that they weren't friendly, it just wasn't a good fit for us.

The staff is very friendly and accommidating. The residences are very friendly and always seems very happy. Dad's move in date was this past Monday. He is still transitioning and not a happy camper, but we believe once he starts making new friends and begin to participate in the activities, he will grow to enjoy it.

It was expensive. It appeared to be very nice but you don't really know how it's going to be until you move in there.

I would recommend to others. They must be physically active. They have a wonderful wellness center. They are very humane here. They also have a poor food service program. 3 different chefs since Sept.

The facility needs more servers. Some days we have to wait about 3 hours for a meal.

The apartment is good size with good layout for single occupant and good kitchen appointments. The food leaves a lot to be desired and they have had a couple health department troubles in the last 4 months, cleaning is supposed to happen every two weeks - this has been unreliable. There have been several days with no hot water. Rear facility doors are dilapidated and not ideal for individuals with mobility limitations

The staff is good although the activities director could be better as well as the activities. Things are slow to get fixed but eventually they get it done. The food is not good mostly but sometimes they get it right. Cleanliness is average. I have a two bedroom. I like the location of my apt except it's a little far from the laundry room for me to get my laundry there. It would be great to have a washer/dryer in my apt. I would look for a place that does but it would be more expensive and I can barely make ends meet now. Plus I have friends here.

The facility needs updating. the staff is very nice and helpful. When we interviewed, [Name Removed] stated that they had hired a new chef. Sadly to say, [Name Removed] states that the food is not very good. He likes breakfast, but dinner is hit and miss. We are having issues with the air conditioner unit. It is old and they scavenge parts from other units. Overall, it is a good facility, but it would benefit from upgrades in every area.

The breakdown towards my mom and them at the end I'm not sure who's fault it was everybody's or nobody's or what. But I would not recommend it, the food, the service. She was left two or three times waiting for appointments and the driver either left her or didn't show up. She was not happy there but she's not very happy. She was just so angry and unhappy and I wasn't around at that time so I don't know. But all the things I did do, you know finding her the place, moving her in there, the amount of times I had to go speak to them, I'd say a three. And the only reason I give him a three is because of the manager they had working there before, and this is between you and me. She quit and called me we had our personal cell phones had become kind of friends and she said boy the things they're changing. I'm going somewhere else. The meals changed and became worse, they had sandwiches in the afternoon or hot dogs it was just bad. Just time to go. I'd make the score lower if it hadn't been for the manager that was there and was so kind. But who has a driver that drives off and leaves people with appointments. It took me going up there and talking to the manager about it after it happened a couple times before anything happened. It was like nobody cared you were there sorry. But you know a lot of old people don't follow through on that kind of stuff and that's what they hope you know but when you got family you better watch those. The third floor was nauseating. You go up there and it's like where they have the people that need help and it smelled like bleach and death and stink I don't know how to explain it but it was just awful. We went up there once looking for coffee cuz of course it was out on her floor and definitely never went back.

They present at the tour much better than they perform in reality. I would never again put a loved one into a facility that doesn't have fall cameras and also doesn't provide residents with pendants to call for help.

Liked, friendliness of staff. Improvement, food.

The food was excellent, Mom gained 4 pounds in 2 months. Overall the staff was very friendly just not able to deal with patients with dementia or smoking. Room was dirty when we moved in. No grab bars in the bathroom when moved in and took 2 weeks and 2 falls before installed. Medications were a disaster in timing as well as administered. PA on staff was incompetent and prescribed anti anxiety meds to be given when the patient asked for it. Seriously? Her cigarettes were monitored haphazard though Mom was not the most pleasant to deal with either.

Housekeeping is inconsistent and so is the quality of meals. Food sits in the dishes it's served in long enough to become hard. Some meals are too salty to eat. Having issues finding anyone to report issues too. No one seems to be in charge there except for the assisted living. This is the only place my mom can afford.

Overall experience I'm going to give a three, because they went off and left her twice for doctor's appointments downstairs. One day the guy didn't even show up. My mom didn't say anything when I called, management knew nothing about it. How can you have a driver no show for scheduled runs in the morning and nobody knows about it. Anyway, they double deducted her money once and I had to get on them about that. So I'm not real sure if someone living there her age has issues if anyone would catch them. The cleanliness is okay, I don't really see any issues. But the third floor smells awful. We went up there for coffee one day because her area was out and it's like a nasty hospital or something I don't know it was bad. She says the food is no good, I went there one day for lunch with her and we had hot dogs on bread with homemade chili and tater tots. The day we were there for our preview I asked her why in the world they were serving 70 80 and 90 year old people corn on the cob? I mean that's what we were served for lunch was Shepherd's pie, a roll, corn on the cob and a cookie. Seems like an awful waste to me. The staff member I originally dealt with has left, and only had poor things to say, but of course that would probably be expected. But she said none of the things that they had promised the residents or had been promised had happened with the new ownership so she moved on. Value for the money I'd have to say is probably pretty good cuz you get what you pay for right. Anyway, do what this is you like, she wants out of there, but I don't think she'd be happy anywhere. Oh one more thing I forgot, her smoke alarm didn't work for the longest time. The one in her kitchen I think I'm not sure. She called him and call them and finally the lady said you only need one smoke alarm in your apartment you'll be fine. Well she's 89 years old, and that is not the case. My husband is a firefighter, I called them and said you get in there and you fix that smoke alarm because of my mom has a fire in the kitchen and she's in the bedroom asleep number one she won't wake up and number two there's no way out. They fix the smoke alarm but again why have somebody else have to call when she's telling you my smoke alarms not working, over and over again. She knows now, just to tell me when something is wrong or needs to be handled and we'll get it done.

The price is good. They do not have video cameras around. You can't get a fried egg anymore. The staff are very friendly.

We were made a lot of promises prior to move in, had numerous problems after move in with getting cable service, problems with hot water, washer/dryer not hooked up properly, etc. There has been a lot of staff turnover in key positions which has caused problems. Meals were great at first but have gone down in quantity and quality. I think they have finally gotten staff straightened out and are trying, we have had to up my sister's care due to her declining health and they are working with us. Never an ideal situation in these circumstances, the facility is gorgeous but house-keeping is not the best.

It seemed like the right fit at first. But there seems to be issues that cannot be resolved. My sister and my brother have spoken to staff numerous times. We are still waiting for the cable to get connected Her dishwasher has yet to be replaced Issue with her key to her door and the door sticking. And recently there was an issue with her getting served in the dining hall. My sister and brother had to intervene and finally got that resolved for the dining hall....I believe We are still waiting on the other items. She gets late notices yet my sister had writes my mother's bills and delivers the check to the front. I really don't know what to think or which way to turn. My brother ended up having to do her shelf repair in her closet because it was sagging so bad and we asked that maintenance come up and they never did. Also my brother had to add shelves in her closet in the kitchen for food storage because they never did that either.

Everyone was friendly and helpful. Quality of care hard to say as we didn't require much care. Meals and dining, nothing was bad but there was only 3 or 4 things that I looked forward to. Activities were varied but my husband wasn't very interested in participating. Value for cost, that's one of the reasons we moved back to the community we left in [date removed]. Assisted living is expensive no matter where you choose to live and the Meadows is no exception. I understand they are under new management so my comments are based on the previous management. I'm finding it less expensive to rent where we are and have even been able to contribute to our savings. We left the Meadows due to a coming increase of [fee removed]month increase in January and would have to start dipping into our savings.

Good leaves something to be desired I really feel they need a certified nutrition/cook, I think they also should have better security such as cameras in the resident hallways, keep the fall pendants instead of getting rid of them, finish the repairs they started.

The place is no longer "assisted living" it is "senior living". I guess the staff is normal staff, just takes a few days-a week to get things fixed. They changed management. The cafeteria has apparently gotten so bad no one wants to eat there. Based off of our experience, I would not recommend Emerson South Collins to others looking.