Watermark Retirement Communities

The facility was nice and the people were great. Unfortunately, none of the units met my requirement of being on the ground floor with a patio and sliding door…. Did mention that a few times before I visited….. but the place was very nice and clean

I enjoyed tour. The vacant room was under construction. Wish a resident would have opened her apartment, but I understand that is not an easy thing to do. Thank you for your time

The food is absolutely amazing My dad is very happy with the dining options. The apartment is small, but posh. The kitchen is great, walk-in closet very spacious. Beautiful shower perfect for one person. The staff is very friendly and helpful but service has been slow for work orders. For example, my dad's cable isn't working and we put in a work order several days ago and it's still not completed. The concierge service is very good, he will be able to get free rides anywhere within 7 miles and that's helpful as he is 90 and may not be driving for a long. The community itself is very friendly and people are very nice.

The staffer who conducted the tour was upbeat and very friendly. She took all the time I needed to see all the amenities and get my questions answered. The tour was relaxed. I left feeling I had a lot of information to consider as I decide future living arrangements.

A beautiful facility with many amenities. We are looking for a Sr Living home for our parents. An in apartment washer and dryer is a deal breaker for them and the facilities are shared at the Legacy.

It seemed very active but we were looking at memory care. The memory care unit was small, 11 rooms, brand new, not many residents yet. few activities yet. So was not what we were looking for at this time.

Very nice environment. I would recommend to others. Find out all fees upfront

Administration staff turnover is a problem because things fall through the cracks. They offer "hair salon, nail salon, spa, etc", but these amenities are rarely open due to lack of staff. The cafe that they have is not run well. The food options are minimal and food tastes less than desirable.

The decision to move was difficult but [name removed] (watermark sales) was incredibly patient with us and was very helpful helping us navigate all of the options. Every interaction with a staff member has been positive. The other residents have all been welcoming and positive about the place.

Overall I'm quite satisfied. The place is kept very clean, maintenance is pretty slow sometimes, meals are good, but I had to keep interceding when my dad's meals weren't being taken up to him, but he's been going back down for the past 5 or 6 weeks so it's not an issue now. My wife and both adore [name removed] at the front desk and [name removed] with Interim.

I gave low ratings in administration and quality of care because, although the facility is very beautiful and clean, it was significantly understaffed and experienced a high turnover in leadership. During the little over a year that my mom lived there, there were three different directors. When she moved out, they were already searching for a fourth, as the third director was leaving at the same time we were. The front reception desk should be staffed 24/7, but it was only covered during regular working hours. Because of this, my mom was once locked out of the building after walking a visiting friend out and was unable to get anyone to unlock the front door to let her back in. That was very concerning. That said, the food was excellent, and the staff members who were there were always kind and friendly — there just weren’t enough of them. The other residents were also very warm and welcoming, which made a positive difference in her experience.

My mother has made a lot of friends there, and the activities are keeping her busy and out of her room. Yes, I would and have have recommended it to others

I am not the resident, so answering from a family members observation and comments received from my family member. I would give The Watermark a 4. Overall, a very nice facility with a good variety of activities, although there is not much that we've found for visually impaired individuals. Caregivers I've met are very nice and sweet, but don't always follow through on what they say they will do. Family member wishes there was less "hard" fried foods, less smothering with garlic gravies. Would like to get 1/2 baked potato occasionally or some yogurt. Room size is very adequate and cleaning staff does a good job of keeping it clean. I think the peer ambassadors for new residents needs some follow-up so staff and admin know if residents are adjusting and meeting people. I heard from my relative and a couple other residents that it's quite an adjustment.

Staff are great and always willing to help when needed. I am very happy at The Fountains. This is my home.

Sonrisa Independent Living is a 4 out of 5. It is an upscale, elegant facility. The apartments are quiet, spacious and feel homey. The residents at this independent facility are very friendly and there are plenty of activities to enjoy. The open common areas are very attractive and inviting. The outdoor pool makes a lovely view, but is not used as much as I thought it would be. The food is okay but it could be improved upon, although there are many meal options. The staff is friendly, supportive and accommodating ... they are always eager to help in any way possible. The location is great ... it is close to The Galleria Mall so shopping of any kind is convenient and restaurants and grocery stores are close by if desired.

The staff are amazing (especially [name removed], [name removed]& [name removed]). But everyone I've encountered has been lovely. The rooms are great. Everything is clean and the food that I have tried has been delicious. I think the only thing I would say could be improved is timely communication.

welcoming environment. stayed for lunch. nicely presented, and tasted very good. The one bedroom apartments were to my liking. I was pleased with the washer and dryer being in the apt. There were many activities to choose from. there is transportation to and from your medical appointments. and days for shopping. Sitting areas outside were comfortable looking. Many places inside to keep you busy. (library, fitness, etc).

The staff and director are very compassionate and caring. Everyone knew my Dad by name from the first day. They come quickly when he needs them. It's not a skilled nursing facility so there are not a lot nurses to be able to handle medical concerns. For example, my Dad is diabetic so I worry about his feet and legs. I have asked several times that they make sure to put his compression socks on during the day, but it rarely happens so his legs always fill with fluid. There's no one checking him for minor scrapes either to prevent infection. My father does not like the food. The apartment size is adequate for his needs.

Maybe being a little bit more attentive in the memory unit, but I guess that would everybody would want

What they could improve on would be to hire more staff, however we would recommend The Fountains at Greenbriar to other families based on the experience so far.