Watermark Retirement Communities

My mother had money stolen from her out of a locked drawer. $[removed] .This was while she was in the hospital & rehab. Too dependent on the client having their own doctors. Dining room constantly runs out of food. Adequate activities but not enough mixers to build friendships. I still would recommend this community to others despite the comments. The social problem was partly my mother's fault.

Great personal attentive given by staff. It is nice to have so many know my name. My apartment is very comfortable. I would recommend legacy at Clover Blossom to those looking for retirement living.

Staff is friendly and attentive. Housekeeping services could be better. Trash is collected and apartments are cleaned once a week. Trash cans can fill up during this time. Food Menu for the day is published for residents. Meal choices are limited when compared to more extravagant (and more expensive) assisted living facilities, but there are always choices available, such as sandwiches, hamburgers, etc. if requested by the resident. Communication with family is excellent. Overall, I think Blue Bell Place is an excellent choice for people on a budget in need of an assisted-living facility. Also, management and many staff have worked there for many years. This is a great plus for this facility as many other facilities suffer from high turnover of employees and managers. I definitely recommend this facility.

My loved one was previously a resident at Blue Bell Place and the overall experience was good. Everyone was very helpful and friendly towards my loved one and to us. Based on our experience with them, I would recommend Blue Bell Place to others.

Residents are friendly and for most part are very open open to new acquaintances as well as staff which caters to us. I would recommend Legacy as a safe and pleasant new home.

Blue Bell Place felt very welcoming. We like the smaller facility. The staff were friendly. I would recommend this facility to others.

The meals have not been as god as they raved they could be initially. The food is more just okay - it is quite bland actually and sometimes they run out of certain items. However based on the experience we have had so far with Legacy at Clover Blossom, we would recommend them to other families.

Sometimes my mother has to remind staff of her needs such as towels etc., more than once or twice. There is a limited offering of religious worship opportunties. She may get braver and have transportation take her to church in the future. Staff and hired nursing are very communicative about my mother's health. Security is very tight, and safety is not taken lightly.

We chose Blue Bell Place for: 1} location, 2} affordability, 3} Friendliness, the size of the room. Our loved one had memory issues and had some difficulty adjusting to living in a community after years of independence, but the staff were patient and supportive.

I have live at Blue Bell Place for 5 years. I have enjoyed the trips we’re have taken through the years. My most favorite is the casino. The residents and staff are friendly. I have the security knowing that someone is here to care for me. I’m so glad I chose Blue Bell Place.

This is an okay community. I would recommend you review the community to see if it is the right choice for your loved one. This would be a good community for a loved one who is mobile and doesn't require much care. The staff communication with the family was good. They were responsive to our concerns and questions. It would be nice to have more staff available to speak with. There were three meals a day served, and the residents had choices to choose from.

It is a really friendly staff and a very well kept, nice facility. They do have a heated pool which a lot of places did not have. They do offer some aerobic classes which is a nice perk . She does complain about the food quite a bit. She says that it is pretty bland and overcooked and the portions are pretty small. There are a few things that she does really like, they have a menu that is always available so she can fall back on that if needed, it is hit or miss.

I would tell others looking into Rose Tree Place that the staff are very helpful and understanding. They really try to make moving in process an easy transition.

The staff are very friendly and accommodating. There has been change in the medical staff recently and that caused a lack of communication. I could call the medical director 8 times and never get a returned call. The administrator and medical director have given me their personal cell numbers if I need to get a hold of them and they are trying to make better and I think that they are. They have improved significantly with communication and I am very satisfied. I recommend Rockland Place without a doubt.

It's a good environment and the staff is caring. There's a lot of changes and they are short-staffed sometimes, which causes problems. The quality of the food is problematic, they need a chef. Sometimes the meals, particularly on the weekends, are disappointing. The weekends have been a problem, just generally speaking. They do well with communication. I was surprised that when I wanted to know about putting the monthly payment on a credit card, I was told no. That seemed to be a simple thing to do, at least to me. It'd make things a bit easier by having it as an option in case I want to use a credit card, so it was surprising to hear. I would overall recommended Blue Bell Place to others.

Overall we have had a good experience. They seem to be well staffed - when you call someone always answers the phone. There is a receptionist at all times so you are not getting voicemails. The nursing staff has always been available when we have needed to talk to them. They keep me well informed as well and are great with communication. I would recommend Rockland Place to other families looking.

The staff is friendly and very nice. The facility is very nice overall. Would like to see more activities, whether it be evening or daytime activities. Other than that, it is nice place. Would certainly recommend it to any friends or family. No complaints other than would like to see improvements on the activities program.

It's very clean. The food is terrible. It's good value for the cost. They do have good physical therapists. Overall, it's a very convenient location.

We chose Rockland Place because of the value for the money, the convenient location, and the friendliness of all of the staff members. I would like to know more about the activities that are going on and what she is and is not engaging in, so I think that they could communicate that a little better to the families.

For my loved one and the activities there, they don't think there's much to do. They said several residents they've come in contact with have said the same thing as well. My loved one moved up to New York after spending 25 yrs in another state, and wanted to be closer to family. They were very active in that previous state and had their own home in a gated community. They were able to remain active throughout the yea and taught Bridge. This place doesn't have Bridge, which kind of bothered my loved one. As far as the meals - my loved one says nothing really tastes that good and they've tried different things from the kitchen. They're hard of hearing, and also says the dining room is very loud. I'm sure there are other residents who are hard of hearing too, but my loved one hears yelling and mostly coming from people at other tables, rather than their own. They have made their own meals a couple times because they don't enjoy the meals & dining room experience there. Hopefully they fall in and can grow to enjoy it more over time. One thing I've noticed is in my town, which isn't far from Rochester, there were many communities that weren't that active. You only see a few seniors taking walks, and some of the communities had the occasional outside entertainment that comes into the dining room in the evening, but that's about it. My loved one said they visited friends in another state who were in independent living. They saw people up and about, with a lot more activities and just saw more people around in general - I'm unsure if that's just a state-by-state thing?? My loved one came up and visited the same places with me and we both got the same impression. With that being said, I think those things are to no fault of the community. The staff here at the legacy are very nice and they were very accommodating. There was a mix up when my loved one originally moved in and they had to temporarily move them into a different unit. They could've done more with following up with us. There was just a general lack of communication with things that were not working. For someone who's moved from a different state, it was just a lot to go through at once. The staff did help my loved one with their luggage; they also called to apologize and accept their faults. 3 weeks after my loved one moved in, we both received an email saying they're having issues finding staff for cleaning and if residents can clean their own rooms, to let them know. Of course that kind of irritated my loved one. They didn't want new people coming in their room. They have a policy were housekeepers aren't supposed to move things around, but it also bothered them that they kind of just did a quick sweep through as opposed to deep cleaning. Since the email, I believe they've gotten some staff to fill in those spots and they also make sure to clean your linens/ bedding which is nice. We looked at a couple different Legacies before we chose this particular community. My loved one thought this one looked nice and fit into their budget . I have a sense that my loved one could really thrive here if they can meet new people/friends, participate in more activities, or become more engaged within the community.