Watermark Retirement Communities

A wonderful place for retirement . Good food, great activities, wonderful staff and friendly people. Lovely surroundings!

Everybody is dressed well and clean. Everything inside is clean and neat. My only concern is the cost of the care level. I was hoping it would go down. I'm still waiting on the decision. Other than that it has been very good. My mother seems happy there. They take good care of her. I would certainly recommend the Rockland Place to another person. It's a really nice community with a friendly atmosphere.

Approximately one year ago, I moved my mother from a Southern California assisted living facility. She has moderate dementia and after evaluating 2-3 facilities with specialized memory care, I selected Lakeside Park. Lakeside Park has provided excellent care of my mother. It is not an easy task to look after a family member with cognitive impairment, much a group of several individuals. My mother's condition not only stabilized, but I feel her cognition had slightly improved. All of the staff members, including the front desk receptionists, housekeeping personnel, caregivers and management, were genuinely concerned with the welfare of the residents and responsive to my concerns. I visited my mother frequently during the week and on weekends, and not once did any of the caregivers (known as "care partners") demonstrate frustration, impatience or anger with any of the residents. Lakeside offered a good variety of activities for residents, as well as excellent lectures and support for family members. The chef is outstanding and prepared excellent tasting and nutritious meals. Lakeside Park has contracted with an excellent and dedicated physician who provides medical consultation for the facility. However, there is a lack of onsite licensed nursing care which may impact on administration of certain medications and I would recommend family members discuss their specific situation with Lakeside Park. After much consideration and some sadness, I decided to relocate my mother to another facility in closer proximity to my home to live out her remaining years. I hope that the new facility will be as good as Lakeside Park and will miss the people there.

Our mother (95 years old) has resided at Rose Tree Place for 7 years. We found consistently the entire staff is caring, friendly, loving and accommodating to her needs. Her care and attention to details of care & awareness has been of the highest quality. The setting of RTP has the feeling of a fine hotel on a hill surrounded by woods from the lobby to the 3 floors of the apartments. RTP is the perfect size as each staff person develops a personal relationship with each resident. The daily jammed pack group fun activities schedules has bettered her life being active & social. Mom living at Rose Tree Place has added to her quality of life and given the family quality time to spend with mom. All levels of management communicative & easily accessible for questions and concerns. We highly recommend Rose Tree Place for your loved one.

I think we have ironed out our concerns. There was some issues with bathing schedules in the beginning. They addressed our concerns right away as they do for any concern we might have. She loves the food, the portions are a little larger than what she is used to. They were sort of mid range for pricing. They were the only place that we visited that had two levels of memory care, everyone else had one level that was secure. For the in between stage of memory care, this is a really good solution.

My Dad had been living on his own in an independent living community, but his dementia problems were worsening. It was clear to my sister and myself he needed the care that assisted living would provide. I began a search of assisted living facilities, with memory care units, within an easy drive from my home. "A Place for Mom" help me with my search and they gave me a list of places that included Rose Tree Place. I looked at quite a few places and Rose tree was my first choice. My Dad has been living at Rose Tree Place for nearly seven months now and he seems to be happy there. I originally chose Rose Tree because I was very impressed with the friendliness of the staff, the spacious and bright apartments, the wide and well lit hallways, the attractive dining room, and the cleanliness of the entire place. I saw people having lunch and the food looked very good. It was comforting to know that there is always a nurse on duty day and night. I was also impressed with Pathways, the memory care unit. The unit is spacious and bright, the bedrooms are large and sunny, the unit has its own courtyard and the residents looked content. I had an opportunity to speak with the Pathways director and she seemed very friendly and caring. As it turned out my Dad's dementia was more advanced than I realized and he moved into Pathways not too long after he arrived at Rose Tree. He has a pleasant room with a double window looking out on the courtyard. In Pathways he has as much independence as he can handle but help is right there if he needs anything. He is very content in the Pathways unit and I know he is safe and getting the personal care and attention he needs.

Lakeside Park was at the top of our list after visiting several other memory care communities in the East Bay. We had to make the choice sooner than anticipated when Mom had a medical emergency and had to be moved from the hospital to a community. Fortunately, LSP had a vacancy; they and the hospital facilitated the paperwork and the move to a shared room, even loaning us furniture until we could purchase some. LSP impressed us because of the cleanliness of the facility--bottom to top, the genuine care and passion demonstrated by the staff toward the residents, the broad array of programs to keep the residents mentally and physically stimulated, and, last but not least, the fine dining, home-style experience. Mom is acclimating well, making new friends, participating in activities and basking in the attention. We always feel welcome and are so grateful that our loved one is receiving 24/7 skilled care from professionals who are called to do this very special work.

Blue Bell Place is an excellent assisted living and nursing facility. We looked at several locations in the area and Blue Bell Place far exceeded the other properties we visited. The staff is very friendly and our Mother has a large menu to choose from for all three meals. They provide many activities during the day and after dinner which keeps our Mother active and involved. The building is extremely clean and well maintained and there is a private garden for the residences to enjoy. Blue Bell Place is dedicated to the residences to insure their health and safety.

The marketing staff (Grace) was gracious and extremely helpful. A binder was sent to my mother prior to her move in which was extremely helpful (new address, lease, resources, etc.) The community is very clean, residents are everywhere (activities, dining, or just chatting) and the staff calls them by first name--very important. The daily menu is wonderful--several selections along with "sides" and desserts. The dining room is clean, spacious, and well-appointed. I would definitely recommend this community!

East Village Place was able to take my mother in on short notice, after she accepted that she could no longer live alone. By entering as a respite client, mother understood that she was going there for 30 days and could leave at the end of that time, if she really wanted to. Luckily, she liked it and has agreed to stay. This made the transition easier as it was her decision to continue. The staff has been wonderful, encouraging her to participate in the activities there but insuring that her choices are respected. I would highly recommend East Village Place.

The reception my mother and I got from Michael Bruno when we first toured Rose Tree Place was first class. When meeting us for the first time, he said to my mother "Mary you just got your hair done, it looks beautiful." I knew from that comment that Michael was a detailed oriented individual (we had just come from the hair salon)!! He made us, especially my mother, feel so very welcomed. During our tour, Michael acknowledged everyone by name, both residents and staff members. It was obvious he cared about each individual. Mom and I toured four other communities. After each tour I would ask her what she thought and she always responded "I like Rose Tree." The interesting thing about Rose Tree is, it was not even on my initial radar. A Place For Mom recommended Rose Tree as a possibility. Had it not been for that organization, mom would now be living in a different community. During the decision process, Michael called periodically to see if we had any questions. Other communities were more interested in the sale versus the correct fit for mom. Michael Bruno was concerned about my mom. Even though Michael has left Rose Tree Place and is now employed at A Place For Mom, he still reached out to me to see how my mom's move went. The support and compassion Michael has for the elderly is unsurpassable. Thank you Michael. PS. My mom has been at Rose Tree for less than 1 week. I will review again after some time has gone by to accurately rate the care, activities, etc.

I wouldn't have any problems giving them a 4. There is nurse that doesn't communicate well, but the aids that are there, the ones that take them to the living room and feed them, who are really taking care of my mother, they are fabulous. The amdin has been great, I've talked to the higher ups and they're great. I go to Eileen who is very helpful, everyone above that one nurse is fabulous. The staff is all very nice and very caring. I've shopped around and the cost is great, I do wish they would encourage her to walk more and be able to be more varied with the kind fo food they're giving her. The have her on pureed food and they can't switch to solids when she can eat them. That's their policy, I don't know where it comes from, if its state regulation or what but I do understand where they're coming from. I haven't seen alot fo activities, I go at dinner time, but I've seen them bowling and doing a music thing, they were having a good time.

Only concern i have is that at times especially in evenings they are under staffed with the aides. Sometimes i have to keep searching around to find an aide who can let out of facility. Also at times there are younger aides who dont seem to really want to be there.

Nice here so far. Nickel and Dime everything but probably every place does. Very very friendly staff and residents. Upkeep good. Housekeeping is minimal and they won't move anything to dust or sweep. They Do make your bed! Apt nice and modern. Food good but not excellent. New chef learning how much to buy, I think. (Senior portions) Over all I'm settling in. Miss my garage.

From the minute you walk in the door you are met with friendly and helpful people from the reception desk to the residents, the servers in the dining room to the person who cleans my apartment. My only concern is the elevator as I live on the 3rd floor. The carpet should be cleaned daily. There should be hand sanitizer dispenser located outside of the elevator so people can sanitize their hands before touching the buttons to select their floor.

For our LO the décor was similar to her décor at home. After multiple unannounced visits I was always warmly greeted by staff and that still happens. The menu fit her taste and the meals continue to be delicious. It is a smaller facility. But the biggest attraction was 2 levels of memory care. I would recommend to others. We know our LO gets great care there, the facility is clean and she is happy!

Corporate cut the budget for the kitchen! Who needs the funds more, the staff attempting to provide the best for residents, or the over-paid executives?! Our parents of course! The staff isn't given the money they need to provide as high quality meals as they'd like; and service expected. The location is filling up and the staffing numbers now aren't keeping pace. It takes a long time to get your meal (in the dining room) so it arrives lukewarm or cold. Residents may pay [fee removed] to have a meal delivered to their room (no fee if they're ill) yet delivery is an hour or two later than requested and it's cold. The staff is excellent! However, there is a concern in regards to the time it takes for a response (resident says it takes a long time. Staff say they respond within 15 minutes?). There's a new Program Director and things are looking a bit more lively as of late. Was told at the time we toured that staff would go to residents' rooms to bring them to activities. This has been inconsistent (In all fairness, resident may have turned down the staff's invitations but if that's the case, the weekly activity attendance report should indicate such.) When resident first moved in, staff made rounds every couple of hours through the night to check on them. As membership grows, don't know if that's still being done. Concerned that there's not a medical staff member on site 24/7. We knew that when we chose this site, but something to consider beforehand. The protocol with any medical concern is to call it in (Fire dept.; While exceptional people, their fee is [fee removed].)

I would recommend. I would add the move in process was quite stressful and I wish there was a bit more assistance and guidance with that. The proximity for visiting - it was one of the closer options for my dad to visit. And the activities and organization.

For a patient who can move/walk/dress on their own I would definitely recommend. For a patient who is not mobile, if you can find a place for a similar cost I would look into that place. We are considering this now.

Sometimes we had issues receiving paid for services even after bringing them times their attention (e.g.: assisted showers). Many times when I visited, the bathroom was unkempt. There was one bad apple kept me from a higher score. My loved one chose not to participate in the activities. I would maybe, but I feel the entire industry has some work to do. They seem to be always understaffed. Or the staff is under trained.