Watermark Retirement Communities

I recently began my search and tours of various facilities, and this was my first stop. Thus I didn't have a baseline to compare. Skybridge is modern, full of activities, dining plan and optional restaurant dining and cafe. Exercise room, outside patio with grill. Multiple areas for social gatherings, or to sit and read. I saw a 1 bedroom unit. Sufficient living space, but not much closet/storage space. Pets are allowed (which I find to be a +)

The apartment has plenty of room. The food is good. There are plenty of activities to keep dad entertained.

Great looking facility. The apartments are a nice size. Lots of activities. Staff is responsive and very welcoming. Lots of opportunities for residents to socialize. The food leaves a lot to be desired. Poor quality and taste.

The staff were so nice to mom, they would even come to visit her in her room.

Great food, friendly staff, a little bit expensive, but it is Bellevue so you have to expect that. I have had a few minor complaints but they have mostly centered around confusion regarding whether mom's caretaker is responsible for something or if the staff is supposed to be doing something. I also need to better understand the billing for my mom's care, but that is likely my own problem since I am allowing for a flexible settling in period which hasn't fully locked in the care. Still, in contrast to the care that my mother in law gets at Auburn Meadows, Auburn Meadows staff seem to be more diligent recording how much time is spent helping each resident. Billing at the Watermark seems to be based upon an estimate at the beginning of the month that doesn't automatically get adjusted based upon what actually happens. When I complained about the first month, they made a significant adjustment, but I haven't taken the time to fully evaluate her second and third months yet to see.

Care services - some promises were made but were not followed through with in regards to care. Food - My mom reports the food is not great, meals are repeated for lunch and dinner, staff in dining room unfriendly.

The staff was enormously helpful with getting everything approved and set up prior to moving in. Once moved in, all communication seemed to cease. As there was no follow-up once settled. Our move-in coordinator was no longer employed with the company. Also, there is no convenient plan of care follow up as indicated during our interview for our Assisted Living Resident. We (the family) was told to just reach it to the doctor for any questions. Then the FOOD??. We have been told it is left over lunch pretty much with a little something different added. At times, the food is unrecognizable. When the dinning hall manager was confronted and concerns were expressed, he told us to just send him a text of when dinner was not satisfying. The menu is just basic and not good quality standards for the money paid and for someone that is relying on someone to provide quality food when you can't do it yourself. Lastly, there seems to be NO updates of current events (newsletters or meetings) for Assisted Living residents or families to chime in.

I recommend Watermark! Facility is very new, maybe a year & a half to 2 yrs old. Very luxurious decor. Caregivers r courteous & attentive & caring towards the residents. Between lunch & dinner 1 caregiver does educational stuff w/the residents, and exercise so the residents r engaged & not bored. Very good food! I've had my mom in 2 other memory care facilities. Compared to the other 2 this one is the best

The staff at blue Bell is for the most part very very good. Caring friendly on top of issues for the most part. I would clearly say a nine out of 10. [name removed], the Director Of Nursing is outstanding.

The staff is always very helpful. What is nice--everyone greets you by your name from day one. Made me feel that I mattered. Facility is clean and comfortable. There is no chef at this time. Hoping for someone who can cook. The ordering needs to be improved greatly. They are always out of food that is popular--need to increase the quantity.

Nice facility, good food, friendly staff and great location. It was newer and nicer. Downside its too expensive

I think we've been mostly disappointed in the food but pleased with most everything else so far.

The building is less than 5 years old. everything is still new and clean. There was a challenge with my fathers room that I addressed myself. The staff are all warm and helpful. There is always something to do on a daily basis. Per my father, the food is good. All times of the day.

Nice here so far. Nickel and Dime everything but probably every place does. Very very friendly staff and residents. Upkeep good. Housekeeping is minimal and they won't move anything to dust or sweep. They Do make your bed! Apt nice and modern. Food good but not excellent. New chef learning how much to buy, I think. (Senior portions) Over all I'm settling in. Miss my garage.

From the minute you walk in the door you are met with friendly and helpful people from the reception desk to the residents, the servers in the dining room to the person who cleans my apartment. My only concern is the elevator as I live on the 3rd floor. The carpet should be cleaned daily. There should be hand sanitizer dispenser located outside of the elevator so people can sanitize their hands before touching the buttons to select their floor.

For our LO the décor was similar to her décor at home. After multiple unannounced visits I was always warmly greeted by staff and that still happens. The menu fit her taste and the meals continue to be delicious. It is a smaller facility. But the biggest attraction was 2 levels of memory care. I would recommend to others. We know our LO gets great care there, the facility is clean and she is happy!

For a patient who can move/walk/dress on their own I would definitely recommend. For a patient who is not mobile, if you can find a place for a similar cost I would look into that place. We are considering this now.

Sometimes we had issues receiving paid for services even after bringing them times their attention (e.g.: assisted showers). Many times when I visited, the bathroom was unkempt. There was one bad apple kept me from a higher score. My loved one chose not to participate in the activities. I would maybe, but I feel the entire industry has some work to do. They seem to be always understaffed. Or the staff is under trained.

I love the warm friendly environment. The Legacy at Clover Blossom has been a positive experience for our family. The Legacy opened her with open arms and provided my mother with the safety and comfortable living. It is at the Legacy that she is engage with others and actively involved in activities that she was lacking living alone.

My father does not have anyone caring for him as this is an independent Senior living facility. The taste of food can be WAY better! The food seems like it's prepared for special diets when this is not an assisted living facility at all. Likes the activities the most. Not pride month but that's my father's generation