Watermark Retirement Communities

A wonderful place for retirement . Good food, great activities, wonderful staff and friendly people. Lovely surroundings!

Everybody is dressed well and clean. Everything inside is clean and neat. My only concern is the cost of the care level. I was hoping it would go down. I'm still waiting on the decision. Other than that it has been very good. My mother seems happy there. They take good care of her. I would certainly recommend the Rockland Place to another person. It's a really nice community with a friendly atmosphere.

Our mother (95 years old) has resided at Rose Tree Place for 7 years. We found consistently the entire staff is caring, friendly, loving and accommodating to her needs. Her care and attention to details of care & awareness has been of the highest quality. The setting of RTP has the feeling of a fine hotel on a hill surrounded by woods from the lobby to the 3 floors of the apartments. RTP is the perfect size as each staff person develops a personal relationship with each resident. The daily jammed pack group fun activities schedules has bettered her life being active & social. Mom living at Rose Tree Place has added to her quality of life and given the family quality time to spend with mom. All levels of management communicative & easily accessible for questions and concerns. We highly recommend Rose Tree Place for your loved one.

I think we have ironed out our concerns. There was some issues with bathing schedules in the beginning. They addressed our concerns right away as they do for any concern we might have. She loves the food, the portions are a little larger than what she is used to. They were sort of mid range for pricing. They were the only place that we visited that had two levels of memory care, everyone else had one level that was secure. For the in between stage of memory care, this is a really good solution.

My Dad had been living on his own in an independent living community, but his dementia problems were worsening. It was clear to my sister and myself he needed the care that assisted living would provide. I began a search of assisted living facilities, with memory care units, within an easy drive from my home. "A Place for Mom" help me with my search and they gave me a list of places that included Rose Tree Place. I looked at quite a few places and Rose tree was my first choice. My Dad has been living at Rose Tree Place for nearly seven months now and he seems to be happy there. I originally chose Rose Tree because I was very impressed with the friendliness of the staff, the spacious and bright apartments, the wide and well lit hallways, the attractive dining room, and the cleanliness of the entire place. I saw people having lunch and the food looked very good. It was comforting to know that there is always a nurse on duty day and night. I was also impressed with Pathways, the memory care unit. The unit is spacious and bright, the bedrooms are large and sunny, the unit has its own courtyard and the residents looked content. I had an opportunity to speak with the Pathways director and she seemed very friendly and caring. As it turned out my Dad's dementia was more advanced than I realized and he moved into Pathways not too long after he arrived at Rose Tree. He has a pleasant room with a double window looking out on the courtyard. In Pathways he has as much independence as he can handle but help is right there if he needs anything. He is very content in the Pathways unit and I know he is safe and getting the personal care and attention he needs.

Blue Bell Place is an excellent assisted living and nursing facility. We looked at several locations in the area and Blue Bell Place far exceeded the other properties we visited. The staff is very friendly and our Mother has a large menu to choose from for all three meals. They provide many activities during the day and after dinner which keeps our Mother active and involved. The building is extremely clean and well maintained and there is a private garden for the residences to enjoy. Blue Bell Place is dedicated to the residences to insure their health and safety.

The marketing staff (Grace) was gracious and extremely helpful. A binder was sent to my mother prior to her move in which was extremely helpful (new address, lease, resources, etc.) The community is very clean, residents are everywhere (activities, dining, or just chatting) and the staff calls them by first name--very important. The daily menu is wonderful--several selections along with "sides" and desserts. The dining room is clean, spacious, and well-appointed. I would definitely recommend this community!

East Village Place was able to take my mother in on short notice, after she accepted that she could no longer live alone. By entering as a respite client, mother understood that she was going there for 30 days and could leave at the end of that time, if she really wanted to. Luckily, she liked it and has agreed to stay. This made the transition easier as it was her decision to continue. The staff has been wonderful, encouraging her to participate in the activities there but insuring that her choices are respected. I would highly recommend East Village Place.

The reception my mother and I got from Michael Bruno when we first toured Rose Tree Place was first class. When meeting us for the first time, he said to my mother "Mary you just got your hair done, it looks beautiful." I knew from that comment that Michael was a detailed oriented individual (we had just come from the hair salon)!! He made us, especially my mother, feel so very welcomed. During our tour, Michael acknowledged everyone by name, both residents and staff members. It was obvious he cared about each individual. Mom and I toured four other communities. After each tour I would ask her what she thought and she always responded "I like Rose Tree." The interesting thing about Rose Tree is, it was not even on my initial radar. A Place For Mom recommended Rose Tree as a possibility. Had it not been for that organization, mom would now be living in a different community. During the decision process, Michael called periodically to see if we had any questions. Other communities were more interested in the sale versus the correct fit for mom. Michael Bruno was concerned about my mom. Even though Michael has left Rose Tree Place and is now employed at A Place For Mom, he still reached out to me to see how my mom's move went. The support and compassion Michael has for the elderly is unsurpassable. Thank you Michael. PS. My mom has been at Rose Tree for less than 1 week. I will review again after some time has gone by to accurately rate the care, activities, etc.

I wouldn't have any problems giving them a 4. There is nurse that doesn't communicate well, but the aids that are there, the ones that take them to the living room and feed them, who are really taking care of my mother, they are fabulous. The amdin has been great, I've talked to the higher ups and they're great. I go to Eileen who is very helpful, everyone above that one nurse is fabulous. The staff is all very nice and very caring. I've shopped around and the cost is great, I do wish they would encourage her to walk more and be able to be more varied with the kind fo food they're giving her. The have her on pureed food and they can't switch to solids when she can eat them. That's their policy, I don't know where it comes from, if its state regulation or what but I do understand where they're coming from. I haven't seen alot fo activities, I go at dinner time, but I've seen them bowling and doing a music thing, they were having a good time.

I had lived at Sonrisa now for two years. It is home to me, I love this place very much. This is independent living and I hope it stays that way. There is lots to do here many places to go many trips outside of Sonrisa. Come and take a look at us you’ll love it.

Very nice environment. I would recommend to others. Find out all fees upfront

Administration staff turnover is a problem because things fall through the cracks. They offer "hair salon, nail salon, spa, etc", but these amenities are rarely open due to lack of staff. The cafe that they have is not run well. The food options are minimal and food tastes less than desirable.

The decision to move was difficult but [name removed] (watermark sales) was incredibly patient with us and was very helpful helping us navigate all of the options. Every interaction with a staff member has been positive. The other residents have all been welcoming and positive about the place.

What we like the most about the community is the location, activities and food. We would recommend The Watermark at Almaden.

Overall I'm quite satisfied. The place is kept very clean, maintenance is pretty slow sometimes, meals are good, but I had to keep interceding when my dad's meals weren't being taken up to him, but he's been going back down for the past 5 or 6 weeks so it's not an issue now. My wife and both adore [name removed] at the front desk and [name removed] with Interim.

I gave low ratings in administration and quality of care because, although the facility is very beautiful and clean, it was significantly understaffed and experienced a high turnover in leadership. During the little over a year that my mom lived there, there were three different directors. When she moved out, they were already searching for a fourth, as the third director was leaving at the same time we were. The front reception desk should be staffed 24/7, but it was only covered during regular working hours. Because of this, my mom was once locked out of the building after walking a visiting friend out and was unable to get anyone to unlock the front door to let her back in. That was very concerning. That said, the food was excellent, and the staff members who were there were always kind and friendly — there just weren’t enough of them. The other residents were also very warm and welcoming, which made a positive difference in her experience.

We had a difficult situation with residents health deteriorating so quickly before she was able to get proper medical help. Watermark was very understanding and helped all they could. The aides, techs, nurses are all very kind. Resident has had her treatments and is currently in rehab hoping to return to Watermark soon, needing much less assistance.

My mother has made a lot of friends there, and the activities are keeping her busy and out of her room. Yes, I would and have have recommended it to others

The staff during the tours and leading up to admission was helping and knowledgeable and the on boarding was rather smooth. Unfortunately, the move in process definitely needs to be looked at closely. We were surprised that the facility did not supply a durable and suitable moving equipment such as a large cart to assist with moving in the large furniture. All they had was a broken luggage cart. After getting into the facility, it took a lot more time (definitely more that I expected) to get acclimated to the facility. There was no one clearly communicating next steps, ie: cleaning schedule, processes to get things done around the room, care giving responsibilities, etc. Lastly, although the Watermark does have a hospice waiver, they have only had a few hospice patients within their facility. My loved one turned out to be one of the first ones. Therefore, the staff and caregivers did not seem to clearly understand what their responsibilities were to care for my aunt. The head nurses did do their best to communicate with our hospice coordinator, which was helpful. But I don't know if that information was trickle down to the caregivers that helped my loved one on a daily basis. Our hospice aides and nurses did help with communicating to them what my loved one needed. Overall, we understand that no facility is perfect. We do feel that The Watermark is the right place for my loved one. We are all just remaining patient as we learn to navigate everything there is learn about assisted living. We appreciate what the staff and caregivers have done thus far to ensure my loved ones safety and health.