Waltonwood Senior Living

Nice. Apts can be very large.

laundry in rooms and liked rooms- liked bella villa atmosphere better- had to pay for heat and electric and cable yourself. Pool was a plus

seems nice but group home might be better for him. he might be more comfortable knowing everyone more ike home

We all liked it. Colorfull, well-maintained, active.

[name omitted]'s mother-in-law at another Waltonwood and likes it

The community is neat and clean and the staff is very friendly. The food can be really good but their staffing could be better. They do have activities available for the residence. I would recommend this community to others based on my experience.

We only went there for a tour and didn't know any people that lived there. We didn't get much of a chance to speak with any of the staff other than the girl who showed us around but it was clean and seemed nice enough. It seemed like a place to consider.

The grounds and interior are well taken care of however the staff does not give off a "friendly" vibe. We were rushed thru our tour a left alone in the conference room after we finished. We were told you have our number if you have any questions and then she was gone; never did she ask for Mom's name or our contact numbers. It did not leave me with a good feeling. How would Mom feel living there?

The marketing team is great and they sold me on an experience that isn't happening. In memory care, the residents sit around in their wheelchairs all day. The activity program does not enrich memory care experience. It's low level and is not tailored for growth. There is very little interaction between residents and very little is done to promote that. The staff seems stretched thin, especially the wellness coordinator. My loved one has been there several weeks and we are still waiting on PT to begin. Also LO may have a UTI which was mentioned and no one has called me to let me know outcome of tests that happened days later. Room size is adequate. Multiple choices for food. However wait staff will not help LO make choices and LO is hard of hearing. Overall we are very disappointed with level of care.

The facility seemed fine, but the staff was incredibly rushed and disorganized. They started our appointment late, didn’t have the details of my family‘s particular situation and rushed us through a hasty tour. There wasn’t a lot of empathy in any of the staff members that we talked to and I just didn’t get the sense that the patient care level would match what we are expecting.

Her room is too far from the activities. The place is too large for her cognitive ability There is an element of "mean girls" in the dining room.

All of the residents complain about the food, it's not good. The outside concrete walks are very uneven, both of my parents have tripped. I'm in the winter, snow/ice is not received from in-between vehicles. It is very slippery and hazardous for seniors, especially. They had the roof replaced a couple weeks ago. My mother's angel statue was broken. Her favorite Hibiscus plant was broke and she couldn't save it. There are still nails in the lawn and on the sidewalks. They can't walk out barefoot. They don't notify residents if they are turning the water off for planned service. My parents got on the waiting list for the parking structure last August. New residents moved in and had a parking spot under the structure. It's possible that the residents just moved from a different apartment, I'm not sure When my parents are gone for a few days, management calls me to check on them, I appreciate that. They have made friends

The dining room food is generally terrible with a zero on service. They may eat on site once a week. There are several neighbors who complain about the food. She's had two water leaks in her apartment. One from an upstairs neighbors flooded and the second from an outdoor source(heavy rain that their drain system could not handle). I was not satisfied with how the clean up was handled. Her mail is hit or miss. She needs to ask about packages that the senders say they were delivered and sometimes she gets mail and sometimes she doesn't. Her new driver's license was sent back to the State because it was undeliverable???? It took her weeks to get a new one so she had an expired license for a few weeks. Sometimes the cleaners come, sometimes they don't. She didn't hit the morning button once and nobody checked on her. She has met some friends here, which makes me happy.

I think it's important for people to know that the assisted living doesn't mix at all with independent living, and they are in lock down. We have placed Chuck at Ashleigh at Landsdowne. They don't separate these groups and they are not in lockdown until they reach memory care. This provides much more mental stimulation. Also, Ashleigh is much brighter and cleaner.

I think it's important for people to know that the assisted living doesn't mix at all with independent living, and they are in lock down. We have placed our loved one at [facility name removed]. They don't separate these groups and they are not in lockdown until they reach memory care. This provides much more mental stimulation. Also, [facility name removed] is much brighter and cleaner than Waltonwood was.

The place was clean at all times. More interaction with residents is needed to make them feel welcome and meet people.

Mom likes the activities and friendships she has made. The location is great and the facilities are maintained well. The food is awful. We keep thinking it will improve and occasionally it is good but the vast majority of the time it is very bad

My parents are at Waltonwood. The number one complaint I have heard heard over the last two years is how bad the food and food service are. The chef and wait staff are awesome. The problem seems to be the administration and corporate in that there is always an excuse, they don’t seem to care, and do nothing to make it up to residents that are paying top dollar for this food. I would have paid closer attention to this when touring facilities and I would things differently if I had it to do over again. Make sure the reviews you read are current. This was not a problem when they first opened. Additionally, my Mom has repeatedly had a roach problem in her kitchen.

Families need to be proactive about the care of their family member at Waltonwood. If there are issues they need to go to corporate immediately. The management at Waltonwood is not responsive to issues. Also, to help my sister before she was moved and while she was recuperating from a broken arm at Waltonwood, I contracted with Visiting Angels to help me. The Resident Care Director spoke to one of the Visiting Angels aides about what she could and couldn't do. This director never called her manager or me. Once again, my sister had to go to the hospital 3 times in one week for falls. No one at Waltonwood management spoke to us after she returned from the hospital for the 3rd time. Then, an Waltonwood aide took off my sister's caste without telling anyone before my sister was moved to another facility. There was an issue of experienced aides communicating to aides on different shifts on what and what not to do.

A pleasant facility! Pleasant staff! No community area to meet casually and chat! Breakfast twice a week! Lunch for sale! The bread was flimsy and all sandwiches fell apart!! Except for BLT! But they were often out of bacon! The dining room was pleasant but after 9 months we needed a change. The menus had few changes took too long to serve and was often cold! We were excited to have a nurse on call 24/7 and a visiting Dr 2 days every week! they had cancelled that program by the time we moved in! It was expensive and did not come through with promises! The traffic pattern in every direction was frustrating! We much preferred [community removed] and enjoy Chapel hill so much more than Raleigh????