Waltonwood Senior Living

The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.

My loved one lived here for a time, and I was just not impressed with Waltonwood. They're a very expensive community, and I just don't feel like what they provide justifies the price. I think you're mostly paying for the amenities like the pool and the movie theater, but whenever I visited my loved one I almost never saw anyone using these! One of my biggest issues was that there was always a noticeable odor when I would visit. The food also could have been much better for what the residents were paying.

Too expensive even for all the bells/whistles, which don't matter to my parents.

Does not offer independent living.

Representatives were very nice, but I thought the area (next to the mall) was far too busy and hectic for Mom and/or Dad.

The home is nice, however the senior management tends to change often. Decided to move my love one to group home as the care was far superior and cost was much less. As of date have not received refund of pro-rated meals and meds etc. Should be a substantial check but hasn't showed yet. Also, I was block out of the portal online acct, so checking online is not an option. A few things like this have happened over the last year.

This community markets well. What you see is not reality however. The long list of activities are a rarity and what is offered is not quality - just time fillers. . A pop in visit and not a scheduled visit would provide a clearer picture.

For folks that need their food brought to their room, they need to bring them plated/covered not in Styrofoam boxes. My food was always delivered cold.

For $[removed]k/month, breakfast consists of cereal, juice and intermittent hot food service. Lunch is not served. Dinner is often not as described, portions get smaller, and if you request delivery to your room, it may or may not arrive. Budget cuts are continuous, solicited suggestions from residents are ignored and management claims to have no ability to affect change. I’ve witnessed staff speaking rudely to residents and one resident wandered the building for 2 days, sleeping in the lobby because he couldn’t find his way back to his apartment in “independent living”. This is not a lively, vivacious community and I would not recommend.

My mother lived at Waltonwood Lakeside in both Independent Living and Assisted Living. The Independent Living experience was excellent: wonderful staff, meals and facilities. I would give it 5 stars. However, the Assisted Living experience was so disappointing! Care staff turned over frequently. Some staff was loving and caring, but many provided the minimum care they could. Weeks would go by without anyone helping my mom shower, as an example. I also struggled with the administration staff on the assisted living side, including after she moved out, when they failed to return my calls regarding a billing discrepancy. The assisted living facility my mom moved to after Waltonwood was terrific - don’t settle for substandard care for your loved one.

My father was very weak when he was at waltonwood and needed two people to assist him with transfers. Every time we asked the staff to get him into his wheelchair they acted as if we were bothering them and they were rude. He only stayed two weeks until we found another facility with caring staff

Our family had an in person tour with Waltonwood Twelve Oaks and the reason we gave them 2 stars is because they were under construction in their independent section. We did not get to see much of the facility and they really should not have been conducting tours - lots of confusion.

My parents moved here in [date removed]. The food was good with a lot of options. Then Covid hit. They have done a horrible job of adapting to the new realities. They can't keep staff, haven't had a culinary director in months, have seriously cut corners on the quality of food they order and can't cook basic edible meals. They cut housekeeping in 1/2 allowing only 30 mins a week to clean a 2 bedroom. I could go on but am only allowed 1000 characters. They just sent a letter to everyone raising rent by $100 per person and also increasing by 7% at my parents November renewal. Thats 10% in six months. We have contacted an attorney. Morale among residents is very low but most would have a difficult time moving again. Upper Management has been poor at every turn. My parents and I would not make the same decision today. Very sad because this place was very good, had potential, and the staff are still great, but they have nothing to work with.

They have not changed my filter since I have been here. I asked them to remove a birds nest from near my window and they have not removed it. The staff are lovely and the people are wonderful however, the property is poorly managed. They need more help and people to keep up the maintenance. A lot of the staff are unvaccinanted and some of them have very little training. They need to update if they are going to advertise as luxury it needs to match. I feel like they need to make a maintenance system to document what is needed instead of going to the concierge. I would not recommend it.

I felt the community wasn't doing the best job in care for my loved one. The turnover in this community is high, due to the community expanding too fast. The turnover included the management team. Waltonwood even misplaced my loved one's clothes at one point.

We felt their priorities at this community were more about the money, and no matter how much money we spent the quality of the care for the residents would never change. this community was kept fairly clean, and the friendliness of the staff members varied. We did not think this community was worth the money,

Having lots of issues that have been ongoing for a few months and things are not getting resolved. The staff is friendly toward the residents.

I have lived in your community apartments for nine years . I have been extremely extremely disappointed in the type of services that I am offered . Three maintenance man for the entire building just do not do it. . In my first year the air conditioning was not working for almost entire summer, the next year I had a gas leak and they had to replace my whole bedroom wall all taking three months or four months. When it wasn’t happening there I had mice visiting me at my apartment. I also had quite a problem with spiders. The food is just so so ,once in a while they surprise you with a very good meal. The people are indeed very Friendly but have a little bit of a hard time with Honesty!! So please do yourself a favor and Beware and don’t be blown away by the beauty.

Be aware that Waltonwoods does not allow the residents to choose what home care, health care they want. They will not allow Henry Ford Home Care or Beaumont in to their facility unless they get Accushield which of course is more money. It is not independent living if the residents cannot choose their health care. This seems to go against the Patient Bill of Rights. It makes me wonder if they receive a kickback for the money that Oakland Home Care provides. This is very upsetting, when you are already upset that your parents were in the hospital and need good continuity of care. I don't think they have the best interest of the patient in mind.

For a high end facility, the food is simply awful. The choices are poor and repetitious. The food is very salty and lacking in taste. Often times it is simply inedible. The best meal they offer is Sunday Brunch. Be aware if you are testing out the facility's meal on a Sunday it is not reflective of the weekday meals. I find I supplement my mother's meals with food from home as she does not go down for dinner very often. What a waste of money. Meetings with the kitchen manager have yielded no change in the quality of the food. Buyer beware.