Waltonwood Senior Living

My dad had Alzheimer’s. Waltonwood’s strengths are independent/assisted living. For memory care the majority of staff didn’t understand Alzheimer’s. Many staff were frequently sitting in a corner of the common TV room on their phones. When I would arrive to see my father and asked questions about how he was doing, it seemed to disturb them from their leisure. Those familiar with Alzheimer’s know, many patients wander in the evening/night. I got frequent calls from staff telling me that they couldn’t keep an eye on my father and that they weren’t staffed for this. They warned if things didn’t change we would need to spend the night or pay for a nightly sitter. This was on top of paying [fee removed]. Thankfully we moved him to a facility that understood/is able to care for people w/memory loss. Waltonwood is a large facility that has memory care because they need to offer it, but they do not specialize in it. We were treated poorly by staff, as they felt my dad was a nuisance.

Right now I am having major issues with my apartment and you have to send in numerous requests to get any kind of response or get anything done which is why they receive an overall 1 right now. Response time needs a lot of improvement. Overall the cleanliness of the community is very good. The friendliness of the staff is excellent. The food is usually served warm and they do offer a lot of activities.

My mother lived there before Covid, and the service was OK. During Covid all activities were cut off, and I could not visit my mother. She deteriorated very rapidly, finally ending up in the hospital. I gave notice I was moving her out and had movers lined up. I was told I had to use their movers which were not available for two weeks. I was told I would not be charged for the days until their designated mover could move her out. I had another mover, but was not allowed to use them. My mother passed away, and I was charged close to $900 for the days until their mover was able to move her out of her apartment after her death. I find them very uncaring and I was shocked that they charged this extra fee when it was their fault their mover was not available. Be very wary of these people as they only care about profit.

My mother has been living at Waltonwood for 3 years and I’ve never seen my moms apartment so dirty since they let their best housekeeper go [name removed].the food is always cold .were definitely looking for a better place.management doesn’t listen at all once they get your deposit a whole different place

The service here for our seniors are awful

Our mom was at this facility for 4 plus years, in the beginning, everyone was nice, friendly, then things went downhill fast. I would never recommend this place, staff has no compassion or empathy (just a job), not educated in taking care of the elderly. No smiles, no friendly greetings to the residents or the visitors. No memory care at this location! Understaffed, only a few work on the weekends. We should have moved mom out, but once settled, it's hard for an older person to change and get readjusted to a new location. We felt she was [Removed] and uncared for. Please take your time and look closely before you select a place. She certainly did not get the care she was paying for! Overpriced, understaffed, uneducated, no compassion, no empathy. The elderly need all these things to feel loved and welcomed.

Maintenance [removed] allowed my ailing Grandmother with double pneumonia to move into an apartment with cold air pouring in around the heater/AC unit in the middle of winter, he entered her apartment days later (unannounced) to make the repair while my Grandmother was on the toilet. Toilet seat was loose from the time she moved in (I fixed that myself), [removed] and blatantly disrespected my family on several occasions in the days just before my Grandmother's passing with no regard, respect, or compassion whatsoever. Currently working with a news station to get this person exposed as he has absolutely no business working with people, let alone the elderly.

This place is horrible! All they are concerned about is MONEY! The management is VERY unprofessional. Especially Lisa Good and Tameka Alexander. It's just covered up by good decoration. The pipes bust and flood once a month. This place was built up entirely too fast and it's not properly maintained! Don't be fooled and don't waste your money! They hire anybody, people with felonies and all! If you care about your parents, RUN the other way!

PLEASE READ!! We have/had a loved one at Waltonwood and after we had the tour and wonderful "show" of how many wonderful things there were promised to be offered to our loved one(s), we were extremely excited to have them live at this facility...boy, were we wrong, to say the least! Sure, the place is beautiful and looks like a 5-star resort, but that is where it stops after your loved one(s) live in this place. The level of care is the furthest from 5-star!! I can't tell you how much we wished we would have never stepped foot into this facility had we have known the problems that we going to occur, even from day one. Well, after your loved one(s) move in, you are out the huge "buy-in/community" fee and you feel stuck, especially if you have to truly watch and budget your elderly loved-ones finances. We believed our loved one(s) would be in so much better care and would definitely be watched over....well, several hospitalizations after due to lack of supervision and oversight of eating, bathing, etc., we realize it is the biggest mistake ever made to have our loved ones live here. And..when major complaints, even life-threatening issues, are addressed to management, they can be extremely rude and demeaning or they fail to call you back and even address the issue. To be honest, I wouldn't even want my elderly dog to live there because I would be concerned of her well-being. I would honestly BEWARE of the many, many problems going on at this place...too many to mention!!!

My mother has been here for a few months, and I cant count the amount of times I have had problems. Mostly with the new executive director and the head nurse. Everyone has their stories mixed up about what is going on with my mom. They do not have their lies straight. My mom was sent to the hospital twice in once week for demonstrating agitated behavior. Total times sent to the hospital as of today is six. (within three months) She falls all the time, probably because of too much medicine that they love to give their residents, so that they are easier to deal with, and quiet. My mother has gone completely downhill since moving here. Although the place is beautiful when you walking, that's all it is. The caregivers themselves are ok. A lot of standing around the nurses station, not much interaction with the residents, and definitely short on caregivers. I am very disappointed and wish I would of never moved her here.

This location is not safe for any senior. They neglect their residents, allow them to sit for hours in soiled diapers, and there allow ants and bugs to crawl all over the resident's rooms. If you love the senior in your life....do not send them to any Waltonwood communities.

Went for a tour the bathroom were filthy .no tissue,no soap ,talk with a resident there she said run take your money else where

My relatives have been living at Waltonwood in Cary North Carolina for more than a year. They’ve met with the management several times indicating their dissatisfaction with the food quality and quantity. They have not been heard nor has management made any noticeable changes. I can’t post a photo here but see my review on yelp of what their meal consisted of the other night. My relative has been losing weight and I feel they are being poorly treated. [removed]

Communication with staff and family is very poor. Employees do not seem invested or engaged. Removed my relative as soon as possible

Do not trust this place for your loved one. This facility has a revolving door for employees from the aids to the management team. They can not keep good people. They hire unqualified, untrained people at low wages. Some work 16 hour shifts. They promote from within making unqualified aids med techs who should not be dispensing medications or giving any medical advice. My mother fell and they called to tell us per law. They said she was fine. We went right over and found a lump on her head and took her to the hospital only to discover she had a broken rib and in allot of pain. This place will go out of their way to tell you what they think you want to hear or make excuses only to protect their negligence in the care they should be receiving. Meetings with the management team help resolve ongoing issues for about 2 weeks and then it's back to business as usual. Unless you visit your loved one 3 or more times a week, you won't really know what goes on there. The philosophy is to find every way to increase fees or "levels of care" to improve their bottom line with increases every year. Then they do not follow through on the care or services that you are paying allot of money for. They're record keeping is terrible. Several times the care givers had incorrect care instructions after an increase in care was paid for. STAY AWAY!

The patients in the memory unit are excessively medicated and kept isolated from friends. Our aunt went from two medications -to about a dozen. Our relative fell and injured herself on six occasions within a years time. Her room was full of bugs, which administration knew about and said they were "working on it". I would look elsewhere for a place for care.

Very sad...a beautiful place but treated us poorly once they received our deposit...my Mom was there for a month and they decided to suddenly change her living situation claiming her condition changed the almost doubled the prices...very snobby place....way overpriced...they really dont care for the residents only interested in money

My mom was struggling with vascular dementia prior to moving into Waltonwood and was still able to do most activities independently. I explained that she needed to be prompted to do things on her own and needed to have someone walk with her periodically. This never happened. Waltonwood relies heavily on wheelchairs even if the person can still walk. Her functionality rapidly declined to where she could barely stand or walk and they refused to allow her to continue to live there. They sent her to a hospital and a nursing home only to have to go to a different assisted living that turned out to be amazing fortunately. All of this moving around took a huge toll on her. The caregivers were inexperienced. They could not even keep her room clean. She died less than one year after moving to Waltonwood. They oversold and under delivered. Management and the head nurse were non-responsive and rude when they did respond. All while charging us an arm and a leg. However, nothing compared to the cost of my mom's health and life. This place is terrible and a shameless display of what's wrong with "healthcare" in the US. Please never allow anyone you know to move in here.

My loved one was here. It was great in the beginning, but management changed often. They do not pay their caregivers well, have very high turnover. The staffing levels were usually half the amount promised when we moved in. The caregivers are often required to work doubles or six to seven days a week. Especially in memory care where the residents cannot speak up for themselves. A lot of the staff does care, but there are not enough of them to properly care. Management does not fill in to help when short staffed...always an issue on weekends. It is a beautiful facility, DO NOT BE FOOLED by the decor!

My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly. My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases. Example: Moving in Rent $5,345.00 per month Medication $240.00 per month Level of Care: $365.00 per month For a total of $5,950.00 per month The proposed new lease beginning December 2014: $5726 rent $ 275 medication $1295 care level 3 For a total of $7296.00 per month Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. When trying to discuss this, they stood firm. Unfortunately, my father died after two years. Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning. Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department [removed], and was told that she spoke with [removed] (I believe Executive Director) and would have to pay these charges. While there truly are very good caregivers, the management was less than honest and straightforward. I would never recommend Waltonwood as a place for anyone to send their loved ones. Money appears to be their main motivation.