Waltonwood Senior Living

Having lots of issues that have been ongoing for a few months and things are not getting resolved. The staff is friendly toward the residents.

I have lived in your community apartments for nine years . I have been extremely extremely disappointed in the type of services that I am offered . Three maintenance man for the entire building just do not do it. . In my first year the air conditioning was not working for almost entire summer, the next year I had a gas leak and they had to replace my whole bedroom wall all taking three months or four months. When it wasn’t happening there I had mice visiting me at my apartment. I also had quite a problem with spiders. The food is just so so ,once in a while they surprise you with a very good meal. The people are indeed very Friendly but have a little bit of a hard time with Honesty!! So please do yourself a favor and Beware and don’t be blown away by the beauty.

Be aware that Waltonwoods does not allow the residents to choose what home care, health care they want. They will not allow Henry Ford Home Care or Beaumont in to their facility unless they get Accushield which of course is more money. It is not independent living if the residents cannot choose their health care. This seems to go against the Patient Bill of Rights. It makes me wonder if they receive a kickback for the money that Oakland Home Care provides. This is very upsetting, when you are already upset that your parents were in the hospital and need good continuity of care. I don't think they have the best interest of the patient in mind.

For a high end facility, the food is simply awful. The choices are poor and repetitious. The food is very salty and lacking in taste. Often times it is simply inedible. The best meal they offer is Sunday Brunch. Be aware if you are testing out the facility's meal on a Sunday it is not reflective of the weekday meals. I find I supplement my mother's meals with food from home as she does not go down for dinner very often. What a waste of money. Meetings with the kitchen manager have yielded no change in the quality of the food. Buyer beware.

I noticed much of the reviews are family members writing because they visited a family member there or placed a family member there. I am placing an actual review from my family member who asked me to do this for him. Here is a real bonafide tenate review: SENIOR CITIZENS BEWARE!!! If you or a loved one is going to move into a senior citizen complex soon and you are considering Waltonwood at Lakeside PLEASE read my review first. There are several things you need to know about. Waltonwood comes across picture perfect, and for the amount of money seniors must pay to live here - it better be perfect, but it is not. First, they do not have 24 hour first aid individuals on staff (at least this location does not). Second, their food is unsatisfactory more times than not it is cold and tasteless. Again, one would think for the amount of money we spend here we would (at the very least) have something delicious to eat. Third, before renting a unit here I specifically asked about the average cost for heat and electric I was told for both it would range about $100.00 a month. My costs are DOUBLE this. Fourth, look at the cold air return mine is blowing cold air back into the living room. I bought a floor thermometer to test this the floor temp holds around 57 degrees to 64 degrees even though my thermostat is set at 72 degrees. I have complained many times, which brings me to the management practices at Waltonwood. Keep in mind when leasing here (or most places for that matter) they are salesmen. The manager at Waltonwood has told me for the past several months they are "working on my temperature issue" but I have yet heard back and have yet had anyone physically take care of the problem. I have found once you sign the lease and they have your money they treat you like you don't matter and discontinue answering any of your questions. I have talked to other residents here at Waltonwood and they too have issues with the establishment, but they are afraid to speak up. I just don’t think that is fair, so I am taking matters into my own hands. These are just a few of my issues that I feel you should look into before spending Big Big Bucks and receiving SO LITTLE in return!

Staffing needs to increased, patients need to be clean, the bathrooms need to be cleaned, etc. Care is what matters, not how nice the place looks. Don't go there.

Royal Oak, Michigan WALTONWOOD is a very clean and respectful place. The residence are awesome. The family members awesome and the activities were awesome, but my experience with them as a resident was not very kind

The food there is terrible and no choices for diabetics. They always run out of food, leaves no choices to eat. They have lack of caretakers, one floor has 28 patients with one caretaker for all of them. They take 25 to 40 minutes to assist the patient who can't walk to go to the bathroom. They mistreat the patients by watching them fall to the floor with no assistance. But if you complain you will get punished. This is so sad that we treat people like this, when they can't take care of themselves. You pay $[removed] a month and get no care. Not a good place for your family members.

I was a resident of Waltonwood for 2 months in 2023 and as it turned out, that was 2 months too long. Throughout my stay, I experienced numerous examples of subpar service and care along with inept administrators. Waltonwood’s three administrators see nothing, hear nothing, and know nothing. While there were times the aides were helpful, unfortunately, this was not the norm. There were multiple occasions when a call for assistance (ex. to transfer from my wheelchair, attend to personal needs, to assist after I took a fall) took over 20 minutes for an aide to arrive. When I tried to address this, both an aide and the night-time concierge told me that the call button was for “emergencies only”. The administration admitted that they were understaffed and at times had only one aide to approximately 30 residents. One of the administrators, “[name removed]”, employs bullying tactics and can be retaliatory with residents. After I had a fall on the slippery floor in my bathroom, “[name removed]” was combative and hostile

Agree with other reviews about the lack of care in the memory care facility and can not recommend. Our mother lived there for three months before being transferred to another facility . Area was short staffed and care giving lax. Caregivers did not seem to care about their job or taking care of mom. Basic grooming suffered. . Bathrooms did not have clean linens when needed. Personal clothing (clearly labeled with name) went missing. . Telephone and e-mail inquires were not responded to for one or two days and only after multiple attempts. Room condition was poor with flooding and electrical outages. Our reality was a very different story form the rosy picture painted before move in.

Beware of high ratings that are written by employees of a facility/business, many not even admitting to being employees in their reviews. My father was a resident of this facility for over 5 years..3 1/2 years in independent living and 1 1/2 years in assisted living. The independent living "side" is fine, a pleasant community with very nice and reasonably priced senior living apartments. The assisted living "side" was a living nightmare for pretty much the entire time. Full disclosure..My Dad is a dementia patient and a difficult one, but as I have since learned not all that unusual. There were pockets of excellence in the staff, but Waltonwood was never able to provide suitable and consistent care for my Dad in the time that he was there. We needed to hire outside caregivers to assure that he got showered and dressed. In his final months there, as his condition deteriorated he would spend days in his own excrement.

My dad had Alzheimer’s. Waltonwood’s strengths are independent/assisted living. For memory care the majority of staff didn’t understand Alzheimer’s. Many staff were frequently sitting in a corner of the common TV room on their phones. When I would arrive to see my father and asked questions about how he was doing, it seemed to disturb them from their leisure. Those familiar with Alzheimer’s know, many patients wander in the evening/night. I got frequent calls from staff telling me that they couldn’t keep an eye on my father and that they weren’t staffed for this. They warned if things didn’t change we would need to spend the night or pay for a nightly sitter. This was on top of paying [fee removed]. Thankfully we moved him to a facility that understood/is able to care for people w/memory loss. Waltonwood is a large facility that has memory care because they need to offer it, but they do not specialize in it. We were treated poorly by staff, as they felt my dad was a nuisance.

Right now I am having major issues with my apartment and you have to send in numerous requests to get any kind of response or get anything done which is why they receive an overall 1 right now. Response time needs a lot of improvement. Overall the cleanliness of the community is very good. The friendliness of the staff is excellent. The food is usually served warm and they do offer a lot of activities.

My mother lived there before Covid, and the service was OK. During Covid all activities were cut off, and I could not visit my mother. She deteriorated very rapidly, finally ending up in the hospital. I gave notice I was moving her out and had movers lined up. I was told I had to use their movers which were not available for two weeks. I was told I would not be charged for the days until their designated mover could move her out. I had another mover, but was not allowed to use them. My mother passed away, and I was charged close to $900 for the days until their mover was able to move her out of her apartment after her death. I find them very uncaring and I was shocked that they charged this extra fee when it was their fault their mover was not available. Be very wary of these people as they only care about profit.

My mother has been living at Waltonwood for 3 years and I’ve never seen my moms apartment so dirty since they let their best housekeeper go [name removed].the food is always cold .were definitely looking for a better place.management doesn’t listen at all once they get your deposit a whole different place

The service here for our seniors are awful

Our mom was at this facility for 4 plus years, in the beginning, everyone was nice, friendly, then things went downhill fast. I would never recommend this place, staff has no compassion or empathy (just a job), not educated in taking care of the elderly. No smiles, no friendly greetings to the residents or the visitors. No memory care at this location! Understaffed, only a few work on the weekends. We should have moved mom out, but once settled, it's hard for an older person to change and get readjusted to a new location. We felt she was [Removed] and uncared for. Please take your time and look closely before you select a place. She certainly did not get the care she was paying for! Overpriced, understaffed, uneducated, no compassion, no empathy. The elderly need all these things to feel loved and welcomed.

Maintenance [removed] allowed my ailing Grandmother with double pneumonia to move into an apartment with cold air pouring in around the heater/AC unit in the middle of winter, he entered her apartment days later (unannounced) to make the repair while my Grandmother was on the toilet. Toilet seat was loose from the time she moved in (I fixed that myself), [removed] and blatantly disrespected my family on several occasions in the days just before my Grandmother's passing with no regard, respect, or compassion whatsoever. Currently working with a news station to get this person exposed as he has absolutely no business working with people, let alone the elderly.

This place is horrible! All they are concerned about is MONEY! The management is VERY unprofessional. Especially Lisa Good and Tameka Alexander. It's just covered up by good decoration. The pipes bust and flood once a month. This place was built up entirely too fast and it's not properly maintained! Don't be fooled and don't waste your money! They hire anybody, people with felonies and all! If you care about your parents, RUN the other way!

PLEASE READ!! We have/had a loved one at Waltonwood and after we had the tour and wonderful "show" of how many wonderful things there were promised to be offered to our loved one(s), we were extremely excited to have them live at this facility...boy, were we wrong, to say the least! Sure, the place is beautiful and looks like a 5-star resort, but that is where it stops after your loved one(s) live in this place. The level of care is the furthest from 5-star!! I can't tell you how much we wished we would have never stepped foot into this facility had we have known the problems that we going to occur, even from day one. Well, after your loved one(s) move in, you are out the huge "buy-in/community" fee and you feel stuck, especially if you have to truly watch and budget your elderly loved-ones finances. We believed our loved one(s) would be in so much better care and would definitely be watched over....well, several hospitalizations after due to lack of supervision and oversight of eating, bathing, etc., we realize it is the biggest mistake ever made to have our loved ones live here. And..when major complaints, even life-threatening issues, are addressed to management, they can be extremely rude and demeaning or they fail to call you back and even address the issue. To be honest, I wouldn't even want my elderly dog to live there because I would be concerned of her well-being. I would honestly BEWARE of the many, many problems going on at this place...too many to mention!!!