Waltonwood Senior Living

The community is neat and clean and the staff is very friendly. The food can be really good but their staffing could be better. They do have activities available for the residence. I would recommend this community to others based on my experience.

We only went there for a tour and didn't know any people that lived there. We didn't get much of a chance to speak with any of the staff other than the girl who showed us around but it was clean and seemed nice enough. It seemed like a place to consider.

The grounds and interior are well taken care of however the staff does not give off a "friendly" vibe. We were rushed thru our tour a left alone in the conference room after we finished. We were told you have our number if you have any questions and then she was gone; never did she ask for Mom's name or our contact numbers. It did not leave me with a good feeling. How would Mom feel living there?

A pleasant facility! Pleasant staff! No community area to meet casually and chat! Breakfast twice a week! Lunch for sale! The bread was flimsy and all sandwiches fell apart!! Except for BLT! But they were often out of bacon! The dining room was pleasant but after 9 months we needed a change. The menus had few changes took too long to serve and was often cold! We were excited to have a nurse on call 24/7 and a visiting Dr 2 days every week! they had cancelled that program by the time we moved in! It was expensive and did not come through with promises! The traffic pattern in every direction was frustrating! We much preferred [community removed] and enjoy Chapel hill so much more than Raleigh????

The staff is courteous and conscience. For instance, she forgot to push her button (which they are asked to do when they wake up each morning). The staff came to check in on her to make sure she was OK

The staff are friendly, but there are areas of improvement

Comments: we have had parents at all three communities. The sales staff promise items or services that the actual staff cannot deliver. We have been billed for items and services that were not delivered without a lot of back and forth and excuses.

They are at times slow to make repairs. However, compared to all of the other places we saw and read about they were priced about the same and we definitely think Waltonwood is better than the rest."

Overall average, their communication between night shift and days was lacking.

Very nice, approachable, most seem to enjoy what they do. Not sure any place will ever be good enough for our parents. I see mostly on weekends that they put everyone in the TV room and all the aides are on their phones.

TlThe kitchen staff, especially needs help. Chefs, should you perfer yo call them chefs, have virtually no experience in cooking adequate food for seniors. The food is mostly served cold and way over seasoned. The menu looks wonderful, but when it comes out of the kitchen it's wise than dog food sometimes l. Thousands of dollars in good food for food preparation is ruined every day. On Christmas Day the find was prime rib, stuffing, ham, stuffing, and greenbelt casserole. Beans were raw and cold. Ham was cold and way over seasoned. Prime rib was so tough it tasted like shoe leather. I'm sure the menu was pre prepared a few days in advance for the Holiday but it was not properely prepared nor heated up well. Especially on a Holiday, like Christmas, food should be good. We frequently get meals prepared thos carelessly. Soodd, residents will get food poisoning if it has not already. People can't move due to extended contracts either.

Locked doors without a code are troublesome. There's often no one to answer the door. Laundry is not returned in a timely fashion, bathrooms not cleaned, floors not vacuumed regularly. Most of the staff is very friendly, but there are times some people are pushy, especially about masks. Most of the time staff is wonderful, ready to advise, and friendly. However, they are not always timely with medication. Most of the staff is helpful and very good with my loved ones. They seem to connect especially to one of my loved ones more than the other. Again, there are pushy staff members when I go to visit. The kitchen staff is extremely inefficient. This is an area of great concern. Meals are not very appetizing (tough meat, unsavory, etc.). The wait staff is not efficient when taking orders, delivering, or checking on meals. My loved ones eat in the dining room approximately 4 of the 21 meals provided for the week, but we are charged when we want to join them. Number one of the things about Waltonwood that both my loved ones enjoy! They are more affordable than other places I have toured. Kudos- I feel confident overall that my loved ones are cared for and are safe. Other things they're doing well: communication, readiness to improve, management staff (head nurse, staff coordinator, on site manager) all very knowledgeable, friendly, and willing to listen. Aides- ready to help when needed. Response time is appropriate when my loved ones push their buttons. Improvements needed- locked doors seem very unsafe. Office staff that allow entry/exit have short hours. I understand the need for security, but perhaps providing frequent visitors with a code to enter/exit after hours. God forbid a fire would occur! How could they remove all the residents on time? Properly train dining staff to be sure everyone at the table has water, utensils, and receives their meals at the same time. I would, and have, recommended Waltonwood to others. I believe most of their shortcomings are due to staff shortages which is an issue all over. Waltonwood welcomed my loved one with open arms even with their care needs. My loved one is wheelchair bound, has a catheter, and had a rather extensive wound from a foot amputation. My loved one has a visiting nurse that has addressed all of those needs. My loved one's health has improved tremendously since they have been at Waltonwood! The staff have done a great job monitoring my loved one's blood sugar, blood pressure and overall health. My other loved one's dementia has slowed and their countenance has improved greatly since they have been to Waltonwood. At their home, my loved one sat in a dark room all day staring out the window. At Waltonwood, my loved one walks laps (1& 1/2 miles daily), interacts with residents and staff, and has taken part in a few activities. This has really done wonders for my loved one.

They need to serve fresh food not food that is spoiled. They need to serve the food not ignore people's requests including simple things like water and coffee. The entire night and weekend shift is unfriendly, and act as though they are being put out with the simplest of tasks. It is not what it is portrayed to be when you sign the contract.

Hospice patients deserve to have dignity in the final days when they are getting ready to pass. While some patients have issues communicating their needs, my father did not. He never lost his cognitive ability and was able to communicate until the transition. Be prepared that the staff looses patience with family members that make inquiries about the status of the patients health or requesting assistance for them. It is likely the staff will request that a single family member be able to relay information to other family members regarding health or other questions pertaining to the patient. While this facility is adequate for residents that can ambulate and take care of their day to day needs, it is not for someone who needs more skilled nursing. This facility lacks the knowledge of actual hospice care. It is not just the patient they have to support but also grieving family members who understand death is near and can have a degree of empathy during the entire process. Knowing what I know today, I would have transferred him to a different facility where he could have received the care he deserved. They have no qualms about banning family members from their facility when it becomes inconvenient for them.

Our family had an in person tour and it is very aesthetically pleasing to look at, but we just did not get the sense this was the correct place for our loved one

The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.

My loved one lived here for a time, and I was just not impressed with Waltonwood. They're a very expensive community, and I just don't feel like what they provide justifies the price. I think you're mostly paying for the amenities like the pool and the movie theater, but whenever I visited my loved one I almost never saw anyone using these! One of my biggest issues was that there was always a noticeable odor when I would visit. The food also could have been much better for what the residents were paying.

Too expensive even for all the bells/whistles, which don't matter to my parents.

Does not offer independent living.

Representatives were very nice, but I thought the area (next to the mall) was far too busy and hectic for Mom and/or Dad.