Waltonwood Senior Living

Overall average, their communication between night shift and days was lacking.

Very nice, approachable, most seem to enjoy what they do. Not sure any place will ever be good enough for our parents. I see mostly on weekends that they put everyone in the TV room and all the aides are on their phones.

TlThe kitchen staff, especially needs help. Chefs, should you perfer yo call them chefs, have virtually no experience in cooking adequate food for seniors. The food is mostly served cold and way over seasoned. The menu looks wonderful, but when it comes out of the kitchen it's wise than dog food sometimes l. Thousands of dollars in good food for food preparation is ruined every day. On Christmas Day the find was prime rib, stuffing, ham, stuffing, and greenbelt casserole. Beans were raw and cold. Ham was cold and way over seasoned. Prime rib was so tough it tasted like shoe leather. I'm sure the menu was pre prepared a few days in advance for the Holiday but it was not properely prepared nor heated up well. Especially on a Holiday, like Christmas, food should be good. We frequently get meals prepared thos carelessly. Soodd, residents will get food poisoning if it has not already. People can't move due to extended contracts either.

Locked doors without a code are troublesome. There's often no one to answer the door. Laundry is not returned in a timely fashion, bathrooms not cleaned, floors not vacuumed regularly. Most of the staff is very friendly, but there are times some people are pushy, especially about masks. Most of the time staff is wonderful, ready to advise, and friendly. However, they are not always timely with medication. Most of the staff is helpful and very good with my loved ones. They seem to connect especially to one of my loved ones more than the other. Again, there are pushy staff members when I go to visit. The kitchen staff is extremely inefficient. This is an area of great concern. Meals are not very appetizing (tough meat, unsavory, etc.). The wait staff is not efficient when taking orders, delivering, or checking on meals. My loved ones eat in the dining room approximately 4 of the 21 meals provided for the week, but we are charged when we want to join them. Number one of the things about Waltonwood that both my loved ones enjoy! They are more affordable than other places I have toured. Kudos- I feel confident overall that my loved ones are cared for and are safe. Other things they're doing well: communication, readiness to improve, management staff (head nurse, staff coordinator, on site manager) all very knowledgeable, friendly, and willing to listen. Aides- ready to help when needed. Response time is appropriate when my loved ones push their buttons. Improvements needed- locked doors seem very unsafe. Office staff that allow entry/exit have short hours. I understand the need for security, but perhaps providing frequent visitors with a code to enter/exit after hours. God forbid a fire would occur! How could they remove all the residents on time? Properly train dining staff to be sure everyone at the table has water, utensils, and receives their meals at the same time. I would, and have, recommended Waltonwood to others. I believe most of their shortcomings are due to staff shortages which is an issue all over. Waltonwood welcomed my loved one with open arms even with their care needs. My loved one is wheelchair bound, has a catheter, and had a rather extensive wound from a foot amputation. My loved one has a visiting nurse that has addressed all of those needs. My loved one's health has improved tremendously since they have been at Waltonwood! The staff have done a great job monitoring my loved one's blood sugar, blood pressure and overall health. My other loved one's dementia has slowed and their countenance has improved greatly since they have been to Waltonwood. At their home, my loved one sat in a dark room all day staring out the window. At Waltonwood, my loved one walks laps (1& 1/2 miles daily), interacts with residents and staff, and has taken part in a few activities. This has really done wonders for my loved one.

They need to serve fresh food not food that is spoiled. They need to serve the food not ignore people's requests including simple things like water and coffee. The entire night and weekend shift is unfriendly, and act as though they are being put out with the simplest of tasks. It is not what it is portrayed to be when you sign the contract.

Hospice patients deserve to have dignity in the final days when they are getting ready to pass. While some patients have issues communicating their needs, my father did not. He never lost his cognitive ability and was able to communicate until the transition. Be prepared that the staff looses patience with family members that make inquiries about the status of the patients health or requesting assistance for them. It is likely the staff will request that a single family member be able to relay information to other family members regarding health or other questions pertaining to the patient. While this facility is adequate for residents that can ambulate and take care of their day to day needs, it is not for someone who needs more skilled nursing. This facility lacks the knowledge of actual hospice care. It is not just the patient they have to support but also grieving family members who understand death is near and can have a degree of empathy during the entire process. Knowing what I know today, I would have transferred him to a different facility where he could have received the care he deserved. They have no qualms about banning family members from their facility when it becomes inconvenient for them.

Our family had an in person tour and it is very aesthetically pleasing to look at, but we just did not get the sense this was the correct place for our loved one

The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.

My loved one lived here for a time, and I was just not impressed with Waltonwood. They're a very expensive community, and I just don't feel like what they provide justifies the price. I think you're mostly paying for the amenities like the pool and the movie theater, but whenever I visited my loved one I almost never saw anyone using these! One of my biggest issues was that there was always a noticeable odor when I would visit. The food also could have been much better for what the residents were paying.

Too expensive even for all the bells/whistles, which don't matter to my parents.

Does not offer independent living.

Representatives were very nice, but I thought the area (next to the mall) was far too busy and hectic for Mom and/or Dad.

The home is nice, however the senior management tends to change often. Decided to move my love one to group home as the care was far superior and cost was much less. As of date have not received refund of pro-rated meals and meds etc. Should be a substantial check but hasn't showed yet. Also, I was block out of the portal online acct, so checking online is not an option. A few things like this have happened over the last year.

This community markets well. What you see is not reality however. The long list of activities are a rarity and what is offered is not quality - just time fillers. . A pop in visit and not a scheduled visit would provide a clearer picture.

My father was very weak when he was at waltonwood and needed two people to assist him with transfers. Every time we asked the staff to get him into his wheelchair they acted as if we were bothering them and they were rude. He only stayed two weeks until we found another facility with caring staff

Our family had an in person tour with Waltonwood Twelve Oaks and the reason we gave them 2 stars is because they were under construction in their independent section. We did not get to see much of the facility and they really should not have been conducting tours - lots of confusion.

My parents moved here in [date removed]. The food was good with a lot of options. Then Covid hit. They have done a horrible job of adapting to the new realities. They can't keep staff, haven't had a culinary director in months, have seriously cut corners on the quality of food they order and can't cook basic edible meals. They cut housekeeping in 1/2 allowing only 30 mins a week to clean a 2 bedroom. I could go on but am only allowed 1000 characters. They just sent a letter to everyone raising rent by $100 per person and also increasing by 7% at my parents November renewal. Thats 10% in six months. We have contacted an attorney. Morale among residents is very low but most would have a difficult time moving again. Upper Management has been poor at every turn. My parents and I would not make the same decision today. Very sad because this place was very good, had potential, and the staff are still great, but they have nothing to work with.

They have not changed my filter since I have been here. I asked them to remove a birds nest from near my window and they have not removed it. The staff are lovely and the people are wonderful however, the property is poorly managed. They need more help and people to keep up the maintenance. A lot of the staff are unvaccinanted and some of them have very little training. They need to update if they are going to advertise as luxury it needs to match. I feel like they need to make a maintenance system to document what is needed instead of going to the concierge. I would not recommend it.

I felt the community wasn't doing the best job in care for my loved one. The turnover in this community is high, due to the community expanding too fast. The turnover included the management team. Waltonwood even misplaced my loved one's clothes at one point.

We felt their priorities at this community were more about the money, and no matter how much money we spent the quality of the care for the residents would never change. this community was kept fairly clean, and the friendliness of the staff members varied. We did not think this community was worth the money,