Waltonwood Senior Living

enthusiastic and friendly residents and nice rooms.

The Director was friendly but showy; rushed through visit. Didn't seem especially interested in our case. Liked the fact that it was close to mall and that they claim they regularly take residents to mall and restaurants - both things mom still loves to do. Just not sure how often she would be on "the attendance list" to do these things as she doesn's speak up or advocate for herself. Not very impressed with staff who didn't help her open tube spa. They were also sitting together at unit desk while residents were off in another section seated togeter on couches in front of TV. None the less it looked and smelled clean and had lots of nice open space. Something I personally liked. (Don't like small, austrophic places.) I would feel comfortable visiting there as it seemed there were places within that we could "travel" to for a private visit other than resident room. Didn't like the fact they don't allow hi-lo bed with rails - something I would like to bring from mom's home.

Fabulous interior -very upscale. But like Atria, it's adjacent to the mall and high traffic areas. There are separate units for independent and assisted living - not sure I was comfortable with that. Director was delightful!

Nice. Apts can be very large.

laundry in rooms and liked rooms- liked bella villa atmosphere better- had to pay for heat and electric and cable yourself. Pool was a plus

seems nice but group home might be better for him. he might be more comfortable knowing everyone more ike home

We all liked it. Colorfull, well-maintained, active.

[name omitted]'s mother-in-law at another Waltonwood and likes it

The community is neat and clean and the staff is very friendly. The food can be really good but their staffing could be better. They do have activities available for the residence. I would recommend this community to others based on my experience.

We only went there for a tour and didn't know any people that lived there. We didn't get much of a chance to speak with any of the staff other than the girl who showed us around but it was clean and seemed nice enough. It seemed like a place to consider.

The grounds and interior are well taken care of however the staff does not give off a "friendly" vibe. We were rushed thru our tour a left alone in the conference room after we finished. We were told you have our number if you have any questions and then she was gone; never did she ask for Mom's name or our contact numbers. It did not leave me with a good feeling. How would Mom feel living there?

The staff are friendly, but there are areas of improvement

Comments: we have had parents at all three communities. The sales staff promise items or services that the actual staff cannot deliver. We have been billed for items and services that were not delivered without a lot of back and forth and excuses.

They are at times slow to make repairs. However, compared to all of the other places we saw and read about they were priced about the same and we definitely think Waltonwood is better than the rest."

Overall average, their communication between night shift and days was lacking.

Very nice, approachable, most seem to enjoy what they do. Not sure any place will ever be good enough for our parents. I see mostly on weekends that they put everyone in the TV room and all the aides are on their phones.

TlThe kitchen staff, especially needs help. Chefs, should you perfer yo call them chefs, have virtually no experience in cooking adequate food for seniors. The food is mostly served cold and way over seasoned. The menu looks wonderful, but when it comes out of the kitchen it's wise than dog food sometimes l. Thousands of dollars in good food for food preparation is ruined every day. On Christmas Day the find was prime rib, stuffing, ham, stuffing, and greenbelt casserole. Beans were raw and cold. Ham was cold and way over seasoned. Prime rib was so tough it tasted like shoe leather. I'm sure the menu was pre prepared a few days in advance for the Holiday but it was not properely prepared nor heated up well. Especially on a Holiday, like Christmas, food should be good. We frequently get meals prepared thos carelessly. Soodd, residents will get food poisoning if it has not already. People can't move due to extended contracts either.

Locked doors without a code are troublesome. There's often no one to answer the door. Laundry is not returned in a timely fashion, bathrooms not cleaned, floors not vacuumed regularly. Most of the staff is very friendly, but there are times some people are pushy, especially about masks. Most of the time staff is wonderful, ready to advise, and friendly. However, they are not always timely with medication. Most of the staff is helpful and very good with my loved ones. They seem to connect especially to one of my loved ones more than the other. Again, there are pushy staff members when I go to visit. The kitchen staff is extremely inefficient. This is an area of great concern. Meals are not very appetizing (tough meat, unsavory, etc.). The wait staff is not efficient when taking orders, delivering, or checking on meals. My loved ones eat in the dining room approximately 4 of the 21 meals provided for the week, but we are charged when we want to join them. Number one of the things about Waltonwood that both my loved ones enjoy! They are more affordable than other places I have toured. Kudos- I feel confident overall that my loved ones are cared for and are safe. Other things they're doing well: communication, readiness to improve, management staff (head nurse, staff coordinator, on site manager) all very knowledgeable, friendly, and willing to listen. Aides- ready to help when needed. Response time is appropriate when my loved ones push their buttons. Improvements needed- locked doors seem very unsafe. Office staff that allow entry/exit have short hours. I understand the need for security, but perhaps providing frequent visitors with a code to enter/exit after hours. God forbid a fire would occur! How could they remove all the residents on time? Properly train dining staff to be sure everyone at the table has water, utensils, and receives their meals at the same time. I would, and have, recommended Waltonwood to others. I believe most of their shortcomings are due to staff shortages which is an issue all over. Waltonwood welcomed my loved one with open arms even with their care needs. My loved one is wheelchair bound, has a catheter, and had a rather extensive wound from a foot amputation. My loved one has a visiting nurse that has addressed all of those needs. My loved one's health has improved tremendously since they have been at Waltonwood! The staff have done a great job monitoring my loved one's blood sugar, blood pressure and overall health. My other loved one's dementia has slowed and their countenance has improved greatly since they have been to Waltonwood. At their home, my loved one sat in a dark room all day staring out the window. At Waltonwood, my loved one walks laps (1& 1/2 miles daily), interacts with residents and staff, and has taken part in a few activities. This has really done wonders for my loved one.

They need to serve fresh food not food that is spoiled. They need to serve the food not ignore people's requests including simple things like water and coffee. The entire night and weekend shift is unfriendly, and act as though they are being put out with the simplest of tasks. It is not what it is portrayed to be when you sign the contract.

Hospice patients deserve to have dignity in the final days when they are getting ready to pass. While some patients have issues communicating their needs, my father did not. He never lost his cognitive ability and was able to communicate until the transition. Be prepared that the staff looses patience with family members that make inquiries about the status of the patients health or requesting assistance for them. It is likely the staff will request that a single family member be able to relay information to other family members regarding health or other questions pertaining to the patient. While this facility is adequate for residents that can ambulate and take care of their day to day needs, it is not for someone who needs more skilled nursing. This facility lacks the knowledge of actual hospice care. It is not just the patient they have to support but also grieving family members who understand death is near and can have a degree of empathy during the entire process. Knowing what I know today, I would have transferred him to a different facility where he could have received the care he deserved. They have no qualms about banning family members from their facility when it becomes inconvenient for them.